{"id":41689,"date":"2025-08-22T20:07:36","date_gmt":"2025-08-22T17:07:36","guid":{"rendered":"https:\/\/cleverics.ru\/digital\/?page_id=41689"},"modified":"2025-11-24T21:48:21","modified_gmt":"2025-11-24T18:48:21","slug":"free-it-management-knowledge-base-by-experts","status":"publish","type":"page","link":"https:\/\/cleverics.ru\/digital\/free-it-management-knowledge-base-by-experts\/","title":{"rendered":"\u0411\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u0430\u044f \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043d\u0430\u044f \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0418\u0422"},"content":{"rendered":"\n<div class='kb_articles_stats'>\r\n<div class='kb_articles_stats_header'>\r\n    \u041d\u0438\u043a\u0430\u043a\u043e\u0433\u043e \u043f\u0435\u0440\u0435\u0441\u043a\u0430\u0437\u0430 ITIL, COBIT, ISO 20000, PRINCE2, TOGAF \u0438 \u043f\u0440\u043e\u0447\u0435\u0433\u043e.<br\/>\r\n    \u0422\u043e\u043b\u044c\u043a\u043e \u0441\u0432\u0435\u0434\u0435\u043d\u0438\u044f \u043e\u0442 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u043e\u0432 \u0438 \u0442\u0440\u0435\u043d\u0435\u0440\u043e\u0432 Cleverics.\r\n<\/div>\r\n<div class='kb_articles_stats-container'>\r\n    <div class='kb_articles_stats-item'>\r\n        <img src='https:\/\/cleverics.ru\/digital\/wp-content\/plugins\/kb_articles\/images\/qas.png' alt='Questions and answers' class='kb_articles_stats-icon'>\r\n        <div>\r\n            <span class='kb_articles_stats-number'>13450+<\/span>\r\n            <p class='kb_articles_stats-text'>\u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u0438 \u043e\u0442\u0432\u0435\u0442\u043e\u0432<\/p>\r\n        <\/div>\r\n    <\/div>\r\n    <div class='kb_articles_stats-item'>\r\n        <img src='https:\/\/cleverics.ru\/digital\/wp-content\/plugins\/kb_articles\/images\/authors.png' alt='Authors' class='kb_articles_stats-icon'>\r\n        <div>\r\n            <span class='kb_articles_stats-number'>35<\/span>\r\n            <p class='kb_articles_stats-text'>\u0430\u0432\u0442\u043e\u0440\u043e\u0432<\/p>\r\n        <\/div>\r\n    <\/div>\r\n    <div class='kb_articles_stats-item'>\r\n        <img src='https:\/\/cleverics.ru\/digital\/wp-content\/plugins\/kb_articles\/images\/sources.png' alt='Sources' class='kb_articles_stats-icon'>\r\n        <div>\r\n            <span class='kb_articles_stats-number'>570+<\/span>\r\n            <p class='kb_articles_stats-text'>\u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u043e\u0432<\/p>\r\n        <\/div>\r\n    <\/div>\r\n    <div class='kb_articles_stats-item'>\r\n        <img src='https:\/\/cleverics.ru\/digital\/wp-content\/plugins\/kb_articles\/images\/original.png' alt='Original' class='kb_articles_stats-icon'>\r\n        <div>\r\n            <span class='kb_articles_stats-number'>100%<\/span>\r\n            <p 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class='kb_search_button'>\u041d\u0430\u0439\u0442\u0438<\/button><\/div><\/form><\/div><\/div><div class=\"kb-card-grid\"><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/v-chem-raznitsa-mezhdu-rolyami-r-i-s-v-rasshirennoy-diagramme-raci\/\" data-id=\"11262\"><div class=\"kb-card-question\">\u0412 \u0447\u0451\u043c \u0440\u0430\u0437\u043d\u0438\u0446\u0430 \u043c\u0435\u0436\u0434\u0443 \u0440\u043e\u043b\u044f\u043c\u0438 R \u0438 S \u0432 \u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u043d\u043e\u0439 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0435 RACI?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"51\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-idm-sistema-obrabatyvaet-zaprosy-na-dostup-k-novym-informatsionnym-sistemam\/\" data-id=\"11471\"><div class=\"kb-card-question\">\u041a\u0430\u043a IDM-\u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u043e\u0431\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0435\u0442 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043d\u0430 \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u043d\u043e\u0432\u044b\u043c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u043c?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"37\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043e\u0441\u0442\u0443\u043f\u043e\u043c, IDM, \u0440\u043e\u043b\u0435\u0432\u044b\u0435 \u043c\u043e\u0434\u0435\u043b\u0438, RBAC, ABAC<\/span><span class=\"kb_articles_tag\" data-id=\"47\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438, \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435, BRM<\/span><span class=\"kb_articles_tag\" data-id=\"51\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/chto-takoe-prioritet-intsidenta-i-dlya-chego-on-ispolzuetsya\/\" data-id=\"13630\"><div class=\"kb-card-question\">\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430 \u0438 \u0434\u043b\u044f \u0447\u0435\u0433\u043e \u043e\u043d \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"20\">\u041a\u0430\u043d\u0431\u0430\u043d, WIP-\u043b\u0438\u043c\u0438\u0442\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"38\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043d\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435<\/span><span class=\"kb_articles_tag\" data-id=\"41\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"51\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-ispolzovat-metriki-dlya-upravleniya-kachestvom-na-strategicheskom-urovne\/\" data-id=\"13448\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u043d\u0430 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u043c \u0443\u0440\u043e\u0432\u043d\u0435?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"9\">SLA<\/span><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"19\">\u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 \u0418\u0422, \u043c\u0435\u0442\u0440\u0438\u043a\u0438, KPI, \u043e\u0442\u0447\u0451\u0442\u043d\u043e\u0441\u0442\u044c, \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"23\">\u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433<\/span><span class=\"kb_articles_tag\" data-id=\"29\">\u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435, \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u043d\u0438\u0435, CSI, PDCA<\/span><span class=\"kb_articles_tag\" data-id=\"54\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433, SLM<\/span><span class=\"kb_articles_tag\" data-id=\"55\">\u044d\u043a\u043e\u043d\u043e\u043c\u0438\u043a\u0430 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"56\">\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kto-v-organizatsii-dolzhen-provodit-audit-cmdb\/\" data-id=\"414\"><div class=\"kb-card-question\">\u041a\u0442\u043e \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u044c \u0430\u0443\u0434\u0438\u0442 CMDB?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"13\">\u0430\u0443\u0434\u0438\u0442<\/span><span class=\"kb_articles_tag\" data-id=\"19\">\u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 \u0418\u0422, \u043c\u0435\u0442\u0440\u0438\u043a\u0438, KPI, \u043e\u0442\u0447\u0451\u0442\u043d\u043e\u0441\u0442\u044c, \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"44\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438, CMDB<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-svyazany-mezhdu-soboy-protsess-upravleniya-izmeneniyami-i-protsess-upravleniya-portfelem-uslug-v\/\" data-id=\"4161\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u0441\u0432\u044f\u0437\u0430\u043d\u044b \u043c\u0435\u0436\u0434\u0443 \u0441\u043e\u0431\u043e\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0440\u0442\u0444\u0435\u043b\u0435\u043c \u0443\u0441\u043b\u0443\u0433 \u0432 \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u0435 \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u0439 \u043e\u0431 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0438?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"40\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"43\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u0430\u0442\u0430\u043b\u043e\u0433\u043e\u043c \u0418\u0422-\u0443\u0441\u043b\u0443\u0433<\/span><span class=\"kb_articles_tag\" data-id=\"54\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433, SLM<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/mozhet-li-deyatelnost-it-organizatsii-po-metodologiyam-itsm-byt-napravlena-na-obekty-otlichnye-ot-it\/\" data-id=\"6746\"><div class=\"kb-card-question\">\u041c\u043e\u0436\u0435\u0442 \u043b\u0438 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u043f\u043e \u043c\u0435\u0442\u043e\u0434\u043e\u043b\u043e\u0433\u0438\u044f\u043c ITSM \u0431\u044b\u0442\u044c \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0430 \u043d\u0430 \u043e\u0431\u044a\u0435\u043a\u0442\u044b, \u043e\u0442\u043b\u0438\u0447\u043d\u044b\u0435 \u043e\u0442 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"6\">ITIL<\/span><span class=\"kb_articles_tag\" data-id=\"7\">ITSM<\/span><span class=\"kb_articles_tag\" data-id=\"44\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438, CMDB<\/span><span class=\"kb_articles_tag\" data-id=\"49\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430\u043c\u0438, \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u044b\u0439 \u043f\u043e\u0434\u0445\u043e\u0434<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/pochemu-vazhno-dlya-it-podrazdeleniya-vyyavlyat-potrebnosti-biznesa-a-ne-prosto-vypolnyat-zaprosy\/\" data-id=\"646\"><div class=\"kb-card-question\">\u041f\u043e\u0447\u0435\u043c\u0443 \u0432\u0430\u0436\u043d\u043e \u0434\u043b\u044f \u0418\u0422-\u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u0432\u044b\u044f\u0432\u043b\u044f\u0442\u044c \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u0431\u0438\u0437\u043d\u0435\u0441\u0430, \u0430 \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0442\u044c \u0437\u0430\u043f\u0440\u043e\u0441\u044b?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-organizovat-sovmestnuyu-rabotu-raznykh-komand-dlya-resheniya-problem\/\" data-id=\"5724\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u0443\u044e \u0440\u0430\u0431\u043e\u0442\u0443 \u0440\u0430\u0437\u043d\u044b\u0445 \u043a\u043e\u043c\u0430\u043d\u0434 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"21\">\u043a\u043e\u043c\u0430\u043d\u0434\u043d\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kakie-podkhody-k-obucheniyu-polzovateley-rolevoy-modeli-sushchestvuyut\/\" data-id=\"11710\"><div class=\"kb-card-question\">\u041a\u0430\u043a\u0438\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u044b \u043a \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0440\u043e\u043b\u0435\u0432\u043e\u0439 \u043c\u043e\u0434\u0435\u043b\u0438 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0442?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"25\">\u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432, \u0443\u0447\u0435\u0431\u043d\u044b\u0435 \u043a\u0443\u0440\u0441\u044b, \u0442\u0440\u0435\u043d\u0438\u043d\u0433\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"37\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043e\u0441\u0442\u0443\u043f\u043e\u043c, IDM, \u0440\u043e\u043b\u0435\u0432\u044b\u0435 \u043c\u043e\u0434\u0435\u043b\u0438, RBAC, ABAC<\/span><span class=\"kb_articles_tag\" data-id=\"49\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430\u043c\u0438, \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u044b\u0439 \u043f\u043e\u0434\u0445\u043e\u0434<\/span><span class=\"kb_articles_tag\" data-id=\"51\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kakuyu-rol-igraet-berezhlivoe-proizvodstvo-lean-v-formirovanii-devops\/\" data-id=\"8395\"><div class=\"kb-card-question\">\u041a\u0430\u043a\u0443\u044e \u0440\u043e\u043b\u044c \u0438\u0433\u0440\u0430\u0435\u0442 \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0441\u0442\u0432\u043e (Lean) \u0432 \u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0438 DevOps?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"4\">DevOps, CI\/CD<\/span><span class=\"kb_articles_tag\" data-id=\"8\">Lean, \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0441\u0442\u0432\u043e<\/span><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"51\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kakoy-kpi-mozhno-ispolzovat-dlya-otsenki-effektivnosti-kommunikatsii-v-protsesse-upravleniya-intside\/\" data-id=\"3721\"><div class=\"kb-card-question\">\u041a\u0430\u043a\u043e\u0439 KPI \u043c\u043e\u0436\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u043b\u044f \u043e\u0446\u0435\u043d\u043a\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"19\">\u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 \u0418\u0422, \u043c\u0435\u0442\u0440\u0438\u043a\u0438, KPI, \u043e\u0442\u0447\u0451\u0442\u043d\u043e\u0441\u0442\u044c, \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"38\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043d\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435<\/span><span class=\"kb_articles_tag\" data-id=\"41\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"56\">\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-ispolzovat-dannye-ob-effektivnosti-potoka-dlya-obosnovaniya-investitsiy-v-uluchshenie-protsessa\/\" data-id=\"12787\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0435 \u043e\u0431 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u043f\u043e\u0442\u043e\u043a\u0430 \u0434\u043b\u044f \u043e\u0431\u043e\u0441\u043d\u043e\u0432\u0430\u043d\u0438\u044f \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0439 \u0432 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"8\">Lean, \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0441\u0442\u0432\u043e<\/span><span class=\"kb_articles_tag\" data-id=\"11\">\u0430\u043b\u043b\u043e\u043a\u0430\u0446\u0438\u044f \u0437\u0430\u0442\u0440\u0430\u0442, \u0440\u0430\u0441\u0447\u0451\u0442 \u0441\u0435\u0431\u0435\u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u0438 \u0443\u0441\u043b\u0443\u0433<\/span><span class=\"kb_articles_tag\" data-id=\"19\">\u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 \u0418\u0422, \u043c\u0435\u0442\u0440\u0438\u043a\u0438, KPI, \u043e\u0442\u0447\u0451\u0442\u043d\u043e\u0441\u0442\u044c, \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"20\">\u041a\u0430\u043d\u0431\u0430\u043d, WIP-\u043b\u0438\u043c\u0438\u0442\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"21\">\u043a\u043e\u043c\u0430\u043d\u0434\u043d\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"29\">\u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435, \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u043d\u0438\u0435, CSI, PDCA<\/span><span class=\"kb_articles_tag\" data-id=\"55\">\u044d\u043a\u043e\u043d\u043e\u043c\u0438\u043a\u0430 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"56\">\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kakie-riski-svyazany-s-otsutstviem-chetkoy-ierarkhii-v-organizatsiyakh\/\" data-id=\"3451\"><div class=\"kb-card-question\">\u041a\u0430\u043a\u0438\u0435 \u0440\u0438\u0441\u043a\u0438 \u0441\u0432\u044f\u0437\u0430\u043d\u044b \u0441 \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435\u043c \u0447\u0435\u0442\u043a\u043e\u0439 \u0438\u0435\u0440\u0430\u0440\u0445\u0438\u0438 \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u0445?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"21\">\u043a\u043e\u043c\u0430\u043d\u0434\u043d\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"23\">\u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433<\/span><span class=\"kb_articles_tag\" data-id=\"24\">\u043c\u043e\u0442\u0438\u0432\u0430\u0446\u0438\u044f \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430, \u0441\u0442\u0438\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435<\/span><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"51\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438, \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"53\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0438\u0441\u043a\u0430\u043c\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"56\">\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-informirovat-polzovateley-o-khode-realizatsii-zayavki\/\" data-id=\"1499\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u043e \u0445\u043e\u0434\u0435 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0437\u0430\u044f\u0432\u043a\u0438?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"37\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043e\u0441\u0442\u0443\u043f\u043e\u043c, IDM, \u0440\u043e\u043b\u0435\u0432\u044b\u0435 \u043c\u043e\u0434\u0435\u043b\u0438, RBAC, ABAC<\/span><span class=\"kb_articles_tag\" data-id=\"38\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043d\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/chto-takoe-ci-cd-v-kontekste-devops-i-pochemu-on-neobkhodim\/\" data-id=\"95\"><div class=\"kb-card-question\">\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 CI\/CD \u0432 \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u0435 DevOps \u0438 \u043f\u043e\u0447\u0435\u043c\u0443 \u043e\u043d \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"4\">DevOps, CI\/CD<\/span><span class=\"kb_articles_tag\" data-id=\"21\">\u043a\u043e\u043c\u0430\u043d\u0434\u043d\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"44\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438, CMDB<\/span><span class=\"kb_articles_tag\" data-id=\"49\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430\u043c\u0438, \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432\u044b\u0439 \u043f\u043e\u0434\u0445\u043e\u0434<\/span><span class=\"kb_articles_tag\" data-id=\"52\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0435\u043b\u0438\u0437\u0430\u043c\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"53\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0438\u0441\u043a\u0430\u043c\u0438<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-otlichaetsya-rabota-otdela-marketinga-ot-raboty-otdela-prodazh-soglasno-sla-podkhodu\/\" data-id=\"978\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u043e\u0442\u043b\u0438\u0447\u0430\u0435\u0442\u0441\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u043e\u0442\u0434\u0435\u043b\u0430 \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0430 \u043e\u0442 \u0440\u0430\u0431\u043e\u0442\u044b \u043e\u0442\u0434\u0435\u043b\u0430 \u043f\u0440\u043e\u0434\u0430\u0436 \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u043e SLA-\u043f\u043e\u0434\u0445\u043e\u0434\u0443?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"4\">DevOps, CI\/CD<\/span><span class=\"kb_articles_tag\" data-id=\"9\">SLA<\/span><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"54\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433, SLM<\/span><span class=\"kb_articles_tag\" data-id=\"56\">\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/zachem-nuzhna-verifikatsiya-zapisey-o-nedostupnosti\/\" data-id=\"12380\"><div class=\"kb-card-question\">\u0417\u0430\u0447\u0435\u043c \u043d\u0443\u0436\u043d\u0430 \u0432\u0435\u0440\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0437\u0430\u043f\u0438\u0441\u0435\u0439 \u043e \u043d\u0435\u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u0438?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"23\">\u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"36\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u044c\u044e<\/span><span class=\"kb_articles_tag\" data-id=\"41\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kakie-kompetentsii-neobkhodimy-spetsialistu-po-upravleniyu-urovnem-uslug\/\" data-id=\"13309\"><div class=\"kb-card-question\">\u041a\u0430\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0446\u0438\u0438 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0443 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"6\">ITIL<\/span><span class=\"kb_articles_tag\" data-id=\"14\">\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433, \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f \u0443\u0441\u043b\u0443\u0433<\/span><span class=\"kb_articles_tag\" data-id=\"16\">\u0431\u0438\u0437\u043d\u0435\u0441, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a<\/span><span class=\"kb_articles_tag\" data-id=\"19\">\u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u0438 \u043e\u0446\u0435\u043d\u043a\u0430 \u0418\u0422, \u043c\u0435\u0442\u0440\u0438\u043a\u0438, KPI, \u043e\u0442\u0447\u0451\u0442\u043d\u043e\u0441\u0442\u044c, \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u044b<\/span><span class=\"kb_articles_tag\" data-id=\"25\">\u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432, \u0443\u0447\u0435\u0431\u043d\u044b\u0435 \u043a\u0443\u0440\u0441\u044b, \u0442\u0440\u0435\u043d\u0438\u043d\u0433\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"29\">\u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435, \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u043d\u0438\u0435, CSI, PDCA<\/span><span class=\"kb_articles_tag\" data-id=\"39\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"44\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438, CMDB<\/span><span class=\"kb_articles_tag\" data-id=\"54\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433, SLM<\/span><span class=\"kb_articles_tag\" data-id=\"56\">\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044f<\/span><\/div><\/a><a class=\"kb-card\" href=\"https:\/\/cleverics.ru\/digital\/kb-qa\/kak-rabotat-so-sredoy-v-chasti-ya-mogu-v-itsm-proekte\/\" data-id=\"11315\"><div class=\"kb-card-question\">\u041a\u0430\u043a \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0432 \u0447\u0430\u0441\u0442\u0438 \u00ab\u044f \u043c\u043e\u0433\u0443\u00bb \u0432 ITSM-\u043f\u0440\u043e\u0435\u043a\u0442\u0435?<\/div><div class=\"kb-card-tags\"><span class=\"kb_articles_tag\" data-id=\"7\">ITSM<\/span><span class=\"kb_articles_tag\" data-id=\"10\">\u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u041f\u041e \u0434\u043b\u044f ITSM \u0438 ESM<\/span><span class=\"kb_articles_tag\" data-id=\"24\">\u043c\u043e\u0442\u0438\u0432\u0430\u0446\u0438\u044f \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430, \u0441\u0442\u0438\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435<\/span><span class=\"kb_articles_tag\" data-id=\"25\">\u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432, \u0443\u0447\u0435\u0431\u043d\u044b\u0435 \u043a\u0443\u0440\u0441\u044b, \u0442\u0440\u0435\u043d\u0438\u043d\u0433\u0438<\/span><span class=\"kb_articles_tag\" data-id=\"26\">\u043e\u0431\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430<\/span><span class=\"kb_articles_tag\" data-id=\"28\">\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, Service Desk, Help Desk<\/span><span class=\"kb_articles_tag\" data-id=\"36\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u044c\u044e<\/span><span class=\"kb_articles_tag\" data-id=\"38\">\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043d\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435<\/span><span 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