{"id":1039,"date":"2010-06-03T12:24:10","date_gmt":"2010-06-03T09:24:10","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=1039"},"modified":"2010-06-03T12:24:10","modified_gmt":"2010-06-03T09:24:10","slug":"produkt-1sitil-upravlenie-it-standart","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/06\/produkt-1sitil-upravlenie-it-standart\/","title":{"rendered":"\u041f\u0440\u043e\u0434\u0443\u043a\u0442 &#171;1\u0421:ITIL. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422. \u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442&#187;"},"content":{"rendered":"<p>&quot;<strong>1C:ITIL. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f. \u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442<\/strong>&quot; &#8212; \u044d\u0442\u043e \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u0441\u043b\u0443\u0436\u0431\u044b Service Desk (\u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438), \u043f\u0440\u043e\u0441\u0442\u0430\u044f \u0432 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0435 \u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0438. \u041e\u043d\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0418\u0422-\u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u0430 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL v3 (IT Infrastructure Library &#8212; \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422).<\/p>\n<p>\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0442 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u0441 \u043c\u0438\u043d\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u043c\u0438 \u0437\u0430\u0442\u0440\u0430\u0442\u0430\u043c\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u0440\u0430\u0431\u043e\u0442\u043e\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0441\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043a\u0430\u0442\u0430\u043b\u043e\u0433 \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432 \u0438 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0439 \u043e\u0431 \u0443\u0440\u043e\u0432\u043d\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u0430, \u0432\u0435\u0441\u0442\u0438 \u0443\u0447\u0435\u0442 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0438 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f.<\/p>\n<p>\u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438:<\/p>\n<ul>\n<li>Service Desk &#8212; \u0432\u0432\u043e\u0434 \u0438 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 \u043f\u043e \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c, \u043d\u0430\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0435\u043c\u044b\u0435 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u044b \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u0440\u0430\u0431\u043e\u0442, \u043e\u0442\u0447\u0435\u0442\u044b;<\/li>\n<li>\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438 &#8212; \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438 \u0441\u0443\u043c\u043c\u043e\u0432\u043e\u0439 \u0443\u0447\u0435\u0442 \u0430\u043a\u0442\u0438\u0432\u043e\u0432, \u0443\u0447\u0435\u0442 \u0440\u0430\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f \u0438 \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u044c\u043d\u043e\u0439 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u0443\u0447\u0435\u0442 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0438 \u0440\u0435\u043c\u043e\u043d\u0442\u043e\u0432;<\/li>\n<li>\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438 &#8212; \u0441\u0442\u0430\u0442\u0438\u0441\u0442\u0438\u043a\u0430 \u043e\u0442\u043a\u0430\u0437\u043e\u0432 \u0432 \u0440\u0430\u0437\u0440\u0435\u0437\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433;<\/li>\n<li>\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 &#8212; \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0430\u043d\u0436\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u043e\u0441\u0442\u0443\u043f\u0430\u044e\u0449\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432\u0440\u0435\u043c\u044f \u0440\u0435\u0430\u043a\u0446\u0438\u0438 \u043d\u0430 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0438 \u0432\u0440\u0435\u043c\u044f \u0435\u0433\u043e \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f.<\/li>\n<\/ul>\n<p>\u041a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u043e\u0440\u0438\u0433\u0438\u043d\u0430\u043b\u044c\u043d\u043e\u0439 \u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u043d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0435 &quot;1\u0421:\u041f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0435 8&quot;. \u0412\u043e\u0437\u043c\u043e\u0436\u043d\u0430 \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f \u0441 \u0442\u0438\u043f\u043e\u0432\u044b\u043c\u0438 \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c &quot;1\u0421:\u041f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0435 8&quot;.<\/p>\n<p>\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043d\u0435 \u0438\u043c\u0435\u0435\u0442 \u0437\u0430\u043a\u0440\u044b\u0442\u044b\u0445 \u043c\u043e\u0434\u0443\u043b\u0435\u0439 \u0438 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e \u0434\u043b\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f.<\/p>\n<p>\u041f\u0440\u043e\u0434\u0443\u043a\u0442 \u043f\u043b\u0430\u043d\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u0432\u044b\u043f\u0443\u0441\u0442\u0438\u0442\u044c \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441 \u0444\u0438\u0440\u043c\u043e\u0439 &quot;1\u0421&quot;. \u041e \u043d\u0430\u0447\u0430\u043b\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u043c\u043e\u0436\u043d\u043e \u0443\u0437\u043d\u0430\u0442\u044c \u0438\u0437 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043d\u0430 \u0441\u0430\u0439\u0442\u0430\u0445 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u0430 \u0438 \u0444\u0438\u0440\u043c\u044b &quot;1\u0421&quot;. <\/p>\n<p>\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 &quot;1\u0421-\u0420\u0430\u0440\u0443\u0441&quot; \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 <a href=\"http:\/\/www.1c-itil.ru\">http:\/\/www.1c-itil.ru<\/a> (online-\u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0430\u0446\u0438\u044f, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0432\u0435\u0431-\u043a\u043b\u0438\u0435\u043d\u0442\u0430).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&quot;1C:ITIL. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f. \u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442&quot; &#8212; \u044d\u0442\u043e \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u0441\u043b\u0443\u0436\u0431\u044b Service Desk (\u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438), \u043f\u0440\u043e\u0441\u0442\u0430\u044f \u0432 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0435 \u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0438. \u041e\u043d\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0418\u0422-\u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u0430 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL v3 (IT Infrastructure Library &#8212; \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422). \u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0442 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u0441 \u043c\u0438\u043d\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u043c\u0438 \u0437\u0430\u0442\u0440\u0430\u0442\u0430\u043c\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u0440\u0430\u0431\u043e\u0442\u043e\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0441\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043a\u0430\u0442\u0430\u043b\u043e\u0433 \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432 \u0438 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0439 \u043e\u0431 \u0443\u0440\u043e\u0432\u043d\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u0430, \u0432\u0435\u0441\u0442\u0438 \u0443\u0447\u0435\u0442 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0438 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0433\u043e 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