{"id":10694,"date":"2013-04-22T10:03:31","date_gmt":"2013-04-22T06:03:31","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=10694"},"modified":"2013-04-25T11:03:45","modified_gmt":"2013-04-25T07:03:45","slug":"business-process-outsourcing-chto-eto","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2013\/04\/business-process-outsourcing-chto-eto\/","title":{"rendered":"Business process outsourcing &#8212; \u0447\u0442\u043e \u044d\u0442\u043e?"},"content":{"rendered":"<p>\n\t\u0412 \u0443\u043c\u043d\u044b\u0445 \u043a\u043d\u0438\u0436\u043a\u0430\u0445 \u0432\u0440\u043e\u0434\u0435 ITIL, \u0438 \u0434\u0430\u0436\u0435 \u0432 ITSM-\u044d\u043a\u0437\u0430\u043c\u0435\u043d\u0430\u0445, \u0432\u0440\u0435\u043c\u044f \u043e\u0442 \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u044e\u0442\u0441\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u043e\u0431 &quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0435&nbsp;&nbsp;\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438&quot; \u0438 \u0432\u043e\u043e\u0431\u0449\u0435 \u043e\u0431 &quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432&quot;. \u041f\u0440\u0438\u0434\u0443\u043c\u0430\u043b\u0438 \u044d\u0442\u043e \u043d\u0435 ITSM-\u0442\u0435\u043e\u0440\u0435\u0442\u0438\u043a\u0438, \u0442\u0435\u0440\u043c\u0438\u043d Business Process Outsourcing (BPO) \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u0440\u0430\u0437\u043d\u044b\u0445 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0430\u0445 \u0432 \u0440\u0430\u0437\u043d\u044b\u0445 \u043e\u0442\u0440\u0430\u0441\u043b\u044f\u0445. \u0412 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438, wikipedia \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u044d\u0442\u043e \u044f\u0432\u043b\u0435\u043d\u0438\u0435 \u0442\u0430\u043a:\n<\/p>\n<blockquote>\n<p>\n\t\tBPO &#8212; \u0432\u0438\u0434 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430, \u043f\u0440\u0438 \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443 \u043f\u0435\u0440\u0435\u0434\u0430\u044e\u0442\u0441\u044f \u0438\u0441\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u0443\u044e \u0431\u0438\u0437\u043d\u0435\u0441-\u0444\u0443\u043d\u043a\u0446\u0438\u044e (\u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441).<span style=\"font-size:10px;\"> (<a href=\"http:\/\/en.wikipedia.org\/wiki\/Business_process_outsourcing\">\u0430\u043d\u0433\u043b\u0438\u0441\u043a\u0430\u044f \u0432\u0435\u0440\u0441\u0438\u044f \u044d\u043d\u0446\u0438\u043a\u043b\u043e\u043f\u0435\u0434\u0438\u0438<\/a>)<\/span>\n\t<\/p>\n<p>\n\t\tBPO &#8212;&nbsp;<span style=\"line-height: 1.6em;\">\u043d\u0430\u0438\u0431\u043e\u043b\u0435\u0435 \u0433\u043b\u0443\u0431\u043e\u043a\u0430\u044f \u0444\u043e\u0440\u043c\u0430 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430, \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u044e\u0449\u0430\u044f \u0442\u0435\u0441\u043d\u043e\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c \u0438 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0443\u0441\u043b\u0443\u0433 (\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u043e\u043c).&nbsp;<\/span><span style=\"line-height: 1.6em;\">\u0412 \u043e\u0442\u043b\u0438\u0447\u0438\u0435 \u043e\u0442&nbsp;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0437\u0430\u0434\u0430\u0447, \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u044e\u0449\u0435\u0433\u043e \u043f\u0435\u0440\u0435\u0434\u0430\u0447\u0443 \u043d\u0430 \u0441\u0442\u043e\u0440\u043e\u043d\u0443 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0441 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u044b\u043c\u0438 \u0441\u0440\u043e\u043a\u0430\u043c\u0438 \u0438 \u0431\u044e\u0434\u0436\u0435\u0442\u043e\u043c, \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043c\u043e\u0436\u0435\u0442 \u043d\u0435 \u0438\u043c\u0435\u0442\u044c \u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u0438\u0439 \u0438 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u0431\u044e\u0434\u0436\u0435\u0442\u0430. \u0412 \u0440\u0430\u043c\u043a\u0430\u0445 BPO \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0435\u0440\u0435\u0434\u0430\u0435\u0442 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u0443 \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438, \u0430 \u0437\u0430\u043c\u043a\u043d\u0443\u0442\u0443\u044e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u0443\u044e \u043e\u0431\u043b\u0430\u0441\u0442\u044c \u0432\u043d\u0443\u0442\u0440\u0438 \u0441\u0432\u043e\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430. <span style=\"font-size:10px;\">(<a href=\"http:\/\/ru.wikipedia.org\/wiki\/%D0%90%D1%83%D1%82%D1%81%D0%BE%D1%80%D1%81%D0%B8%D0%BD%D0%B3_%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81%D0%BE%D0%B2\">\u0440\u0443\u0441\u0441\u043a\u0430\u044f \u0432\u0435\u0440\u0441\u0438\u044f<\/a>)<\/span><\/span>\n\t<\/p>\n<\/blockquote>\n<p>\n\t\u0412 \u043e\u0431\u0449\u0438\u0445 \u0447\u0435\u0440\u0442\u0430\u0445 \u043f\u043e\u043d\u044f\u0442\u043d\u043e: \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a \u0432\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0435\u0442\u0441\u044f \u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u0431\u0435\u0440\u044f \u043d\u0430 \u0441\u0435\u0431\u044f \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044e \u0446\u0435\u043b\u043e\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 (\u0432 \u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442\u0435 ITSM &#8212; \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438). \u041f\u0440\u0438 \u044d\u0442\u043e\u043c \u0440\u0435\u0441\u0443\u0440\u0441\u044b, \u0437\u0430\u0434\u0435\u0439\u0441\u0442\u0432\u0443\u0435\u043c\u044b\u0435 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435, \u043c\u043e\u0433\u0443\u0442 \u043f\u0440\u0438\u043d\u0430\u0434\u043b\u0435\u0436\u0430\u0442\u044c \u043a\u043e\u043c\u0443 \u0443\u0433\u043e\u0434\u043d\u043e: \u0442\u043e\u043c\u0443 \u0436\u0435 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443, \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0443 \u0438\u043b\u0438 \u0442\u0440\u0435\u0442\u044c\u0438\u043c \u0441\u0442\u043e\u0440\u043e\u043d\u0430\u043c. \u041d\u0435 \u0432\u0441\u0435, \u043a\u043e\u043d\u0435\u0447\u043d\u043e: \u0432\u0438\u0434\u0438\u043c\u043e, \u0440\u0435\u0441\u0443\u0440\u0441\u044b, \u043e\u0441\u0443\u0449\u0435\u0441\u0442\u0432\u043b\u044f\u044e\u0449\u0438\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c (\u0432 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c, \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430) \u0434\u043e\u043b\u0436\u043d\u044b \u043f\u0440\u0438\u043d\u0430\u0434\u043b\u0435\u0436\u0430\u0442\u044c \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443.&nbsp;\n<\/p>\n<p>\n\t\u0422\u043e \u0435\u0441\u0442\u044c \u0443\u0441\u043b\u0443\u0433\u0430, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u043f\u043e\u043a\u0443\u043f\u0430\u0435\u0442 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a, \u0441\u043e\u0441\u0442\u043e\u0438\u0442 \u0432 &quot;\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 (\u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438&#8230;)&quot;, \u0442\u0430\u043a?&nbsp;\n<\/p>\n<hr \/>\n<p>\n\t<img decoding=\"async\" alt=\"\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2013\/04\/confused.jpg\" style=\"width: 200px; height: 200px; margin: 2px; float: left;\" \/>\n<\/p>\n<p>\n\t\u0415\u0441\u043b\u0438 \u0442\u0430\u043a, \u0442\u043e \u043c\u043d\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f \u043d\u0435\u0442\u043e\u0447\u043d\u044b\u043c \u0442\u0435\u0440\u043c\u0438\u043d&nbsp;&quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430&quot;. \u041c\u043e\u0434\u0435\u043b\u044c \u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430, \u043a\u0430\u043a \u043c\u043d\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u044d\u0442\u043e \u043c\u043e\u0434\u0435\u043b\u044c \u043f\u0440\u0438\u0432\u043b\u0435\u0447\u0435\u043d\u0438\u044f <em>\u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432.&nbsp;<\/em>\u0414\u043b\u044f \u0442\u043e\u0433\u043e, \u0447\u0442\u043e\u0431\u044b \u0438\u043c\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438 \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0435\u0442 \u0444\u043e\u0440\u043c\u0443 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0438\u043b\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u0430.&nbsp;\n<\/p>\n<p>\n\t\u0415\u0441\u043b\u0438 \u0436\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0441\u0443\u0449\u0435\u0441\u0442\u0432\u043b\u044f\u0435\u0442 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a, \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u043f\u0435\u0440\u0435\u0445\u043e\u0434\u0438\u0442 \u043d\u0430 \u043f\u043e\u0437\u0438\u0446\u0438\u044e \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430 <em>(governance), <\/em>\u043d\u0430 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u0443 \u043d\u0435\u0433\u043e, \u043f\u043e-\u0445\u043e\u0440\u043e\u0448\u0435\u043c\u0443, \u043d\u0435\u0442 \u043d\u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u044f, \u043d\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438 \u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u044b\u0432\u0430\u0442\u044c \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c.&nbsp;\n<\/p>\n<p>\n\t<em>\u0418\u043d\u044b\u043c\u0438 \u0441\u043b\u043e\u0432\u0430\u043c\u0438, \u043f\u0440\u043e\u0446\u0435\u0441\u0441 <u>\u043a\u0430\u043a \u0444\u043e\u0440\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f<\/u> \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438 \u0438 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c\u044e &#8212; \u0432\u0441\u0435\u0433\u0434\u0430 \u0432\u043d\u0443\u0442\u0440\u0438. \u041f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c\u0441\u044f \u0438\u0437\u0432\u043d\u0435 \u043c\u043e\u0433\u0443\u0442 \u0444\u0443\u043d\u043a\u0446\u0438\u0438 \u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u044b. \u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u0442\u0435\u0440\u043c\u0438\u043d &quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430&quot; \u043d\u0435\u0442\u043e\u0447\u0435\u043d. <\/em>\n<\/p>\n<p>\n\t<em>\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u043e\u0442\u0442\u043e\u0433\u043e, \u0447\u0442\u043e \u0435\u0433\u043e \u0430\u0432\u0442\u043e\u0440\u044b, \u043a\u0430\u043a \u0438 \u0430\u0432\u0442\u043e\u0440\u044b ITIL, \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u043b\u0435\u0433\u043a\u043e\u043c\u044b\u0441\u043b\u0435\u043d\u043d\u043e \u044d\u0442\u043e\u0442 \u0442\u0435\u0440\u043c\u0438\u043d \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442.&nbsp;<\/em>\n<\/p>\n<p>\n\t\u0410 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u044d\u0442\u043e \u044f \u0437\u0430\u043f\u0443\u0442\u0430\u043b\u0441\u044f, \u0438 \u0432\u0441\u0435 (1) \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0438 (2) \u043f\u0440\u043e\u0441\u0442\u043e. \u0422\u043e\u0433\u0434\u0430 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u043f\u043e \u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0443, \u043f\u043e\u043c\u043e\u0433\u0438\u0442\u0435 \u0440\u0430\u0441\u043f\u0443\u0442\u0430\u0442\u044c\u0441\u044f!&nbsp;<em>&nbsp;<\/em>\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0412 \u0443\u043c\u043d\u044b\u0445 \u043a\u043d\u0438\u0436\u043a\u0430\u0445 \u0432\u0440\u043e\u0434\u0435 ITIL, \u0438 \u0434\u0430\u0436\u0435 \u0432 ITSM-\u044d\u043a\u0437\u0430\u043c\u0435\u043d\u0430\u0445, \u0432\u0440\u0435\u043c\u044f \u043e\u0442 \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u044e\u0442\u0441\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u043e\u0431 &quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0435&nbsp;&nbsp;\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438&quot; \u0438 \u0432\u043e\u043e\u0431\u0449\u0435 \u043e\u0431 &quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432&quot;. \u041f\u0440\u0438\u0434\u0443\u043c\u0430\u043b\u0438 \u044d\u0442\u043e \u043d\u0435 ITSM-\u0442\u0435\u043e\u0440\u0435\u0442\u0438\u043a\u0438, \u0442\u0435\u0440\u043c\u0438\u043d Business Process Outsourcing (BPO) \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u0440\u0430\u0437\u043d\u044b\u0445 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0430\u0445 \u0432 \u0440\u0430\u0437\u043d\u044b\u0445 \u043e\u0442\u0440\u0430\u0441\u043b\u044f\u0445. \u0412 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438, wikipedia \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u044d\u0442\u043e \u044f\u0432\u043b\u0435\u043d\u0438\u0435 \u0442\u0430\u043a: BPO &#8212; \u0432\u0438\u0434 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430, \u043f\u0440\u0438 \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443 \u043f\u0435\u0440\u0435\u0434\u0430\u044e\u0442\u0441\u044f \u0438\u0441\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u0443\u044e \u0431\u0438\u0437\u043d\u0435\u0441-\u0444\u0443\u043d\u043a\u0446\u0438\u044e (\u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441). (\u0430\u043d\u0433\u043b\u0438\u0441\u043a\u0430\u044f \u0432\u0435\u0440\u0441\u0438\u044f \u044d\u043d\u0446\u0438\u043a\u043b\u043e\u043f\u0435\u0434\u0438\u0438) BPO &#8212;&nbsp;\u043d\u0430\u0438\u0431\u043e\u043b\u0435\u0435 \u0433\u043b\u0443\u0431\u043e\u043a\u0430\u044f \u0444\u043e\u0440\u043c\u0430 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430, \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u044e\u0449\u0430\u044f \u0442\u0435\u0441\u043d\u043e\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c \u0438 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0443\u0441\u043b\u0443\u0433 (\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u043e\u043c).&nbsp;\u0412 \u043e\u0442\u043b\u0438\u0447\u0438\u0435 \u043e\u0442&nbsp;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0437\u0430\u0434\u0430\u0447, \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u044e\u0449\u0435\u0433\u043e \u043f\u0435\u0440\u0435\u0434\u0430\u0447\u0443 \u043d\u0430 \u0441\u0442\u043e\u0440\u043e\u043d\u0443 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0441 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u044b\u043c\u0438 \u0441\u0440\u043e\u043a\u0430\u043c\u0438 \u0438 \u0431\u044e\u0434\u0436\u0435\u0442\u043e\u043c, \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043c\u043e\u0436\u0435\u0442 \u043d\u0435 \u0438\u043c\u0435\u0442\u044c \u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u0438\u0439 \u0438&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[121,9,85,1,298,77,88],"tags":[],"class_list":["post-10694","post","type-post","status-publish","format-standard","hentry","category-it-governance","category-it-service-management","category-analytics","category-framework-international-news","category-general-management","category-processes","category-outsourcing-insourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business process outsourcing - \u0447\u0442\u043e \u044d\u0442\u043e? &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412 \u0443\u043c\u043d\u044b\u0445 \u043a\u043d\u0438\u0436\u043a\u0430\u0445 \u0432\u0440\u043e\u0434\u0435 ITIL, \u0438 \u0434\u0430\u0436\u0435 \u0432 ITSM-\u044d\u043a\u0437\u0430\u043c\u0435\u043d\u0430\u0445, \u0432\u0440\u0435\u043c\u044f \u043e\u0442 \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u044e\u0442\u0441\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u043e\u0431 &quot;\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0435&nbsp;&nbsp;\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2013\/04\/business-process-outsourcing-chto-eto\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business process outsourcing - \u0447\u0442\u043e \u044d\u0442\u043e? &#8211; 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