{"id":1153,"date":"2010-06-14T02:27:49","date_gmt":"2010-06-13T23:27:49","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=1153"},"modified":"2012-02-10T14:33:30","modified_gmt":"2012-02-10T10:33:30","slug":"kto-ispravit-itil-v3","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/06\/kto-ispravit-itil-v3\/","title":{"rendered":"\u041a\u0442\u043e \u0438\u0441\u043f\u0440\u0430\u0432\u0438\u0442 ITIL v3?"},"content":{"rendered":"<p>\u0412 \u043b\u0443\u0447\u0448\u0438\u0445 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u044f\u0445 \u043d\u044b\u043d\u0435\u0448\u043d\u0438\u0445 &quot;\u0440\u0430\u0441\u043f\u043e\u0440\u044f\u0434\u0438\u0442\u0435\u043b\u0435\u0439&quot; <a href=\"https:\/\/realitsm.ru\/category\/itil\/\">ITIL<\/a> \u043f\u0440\u043e\u0435\u043a\u0442 \u043f\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e \u0443\u0436\u0435 \u0442\u0440\u0435\u0442\u044c\u0435\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0438\u0434\u0451\u0442 \u0441\u0432\u043e\u0438\u043c \u0447\u0435\u0440\u0435\u0434\u043e\u043c &#8212; \u0431\u0435\u0437 \u0448\u0438\u0440\u043e\u043a\u043e\u0439 \u043e\u0433\u043b\u0430\u0441\u043a\u0438, \u0431\u0435\u0437 \u0447\u0451\u0442\u043a\u043e\u0433\u043e \u0433\u0440\u0430\u0444\u0438\u043a\u0430, \u0441 \u043d\u0435\u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c \u0441\u0442\u0430\u0442\u0443\u0441\u043e\u043c&#8230;<\/p>\n<p>\u0412\u043e\u0442 \u0438 \u0441\u043e\u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0438 \u044d\u0442\u043e\u0433\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430 (\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430?) \u043d\u0435\u043f\u043e\u043d\u044f\u0442\u043d\u043e \u043a\u0435\u043c \u0438 \u043a\u0430\u043a \u0432\u044b\u0431\u0440\u0430\u043d\u044b. \u0418\u0442\u0430\u043a, \u043d\u0430\u0448\u0438 \u0433\u0435\u0440\u043e\u0438:<\/p>\n<p>\u0410\u0432\u0442\u043e\u0440\u044b:<\/p>\n<ul>\n<li>&quot;Service Strategy&quot; &#8212; <strong>David Cannon<\/strong>, HP<\/li>\n<li>&quot;Service Design&quot; &#8212; <strong>Lou Hunnebeck<\/strong>, Third Sky<\/li>\n<li>&quot;Service Transition&quot; &#8212; <strong>Stuart Rance<\/strong>, HP<\/li>\n<li>&quot;Service Operation&quot; &#8212; <strong>Randy Steinberg<\/strong>, ITSM Strategies Inc.<\/li>\n<li>&quot;Continual Service Improvement&quot; &#8212; <strong>Vernon Lloyd<\/strong>, Fox IT<\/li>\n<li>&quot;Continual Service Improvement Introduction&quot; &#8212; <strong>Anthony Orr<\/strong>, \u043d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u044b\u0439<\/li>\n<\/ul>\n<p>\u041c\u0435\u043d\u0442\u043e\u0440\u044b:<\/p>\n<ul>\n<li>&quot;Service Design&quot;, &quot;Service Transition&quot; \u0438 &quot;Service Operation&quot; &#8212; <strong>Colin Rudd<\/strong>, ITEMS<\/li>\n<li>&quot;Service Strategy&quot; \u0438 &quot;Continual Service Improvement&quot; &#8212; <strong>David Wheeldon<\/strong>, \u043d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u044b\u0439<\/li>\n<\/ul>\n<p>\u041e\u0431\u0449\u0435\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e:<\/p>\n<ul>\n<li>Overall Project &#8212; <strong>Shirley Lacy<\/strong>, Connect Sphere<\/li>\n<li>Technical Continuity Editor &#8212; <strong>Ashley Hanna<\/strong>, HP<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u0423 \u043c\u0435\u043d\u044f \u0435\u0441\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u043f\u043e \u044d\u0442\u043e\u043c\u0443 \u0441\u043f\u0438\u0441\u043a\u0443. \u041f\u0435\u0440\u0432\u044b\u0439 &#8212; \u043a\u0442\u043e \u0432\u0441\u0435 \u044d\u0442\u0438 \u043b\u044e\u0434\u0438? \u0412\u0442\u043e\u0440\u043e\u0439 &#8212; \u043f\u043e\u0447\u0435\u043c\u0443 30% \u0438\u0437 \u043d\u0438\u0445 \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c\u0438 \u043e\u0434\u043d\u043e\u0439 \u0438 \u0442\u043e\u0439 \u0436\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0441 \u043d\u0430\u0437\u0432\u0430\u043d\u0438\u0435\u043c \u0438\u0437 \u0434\u0432\u0443\u0445 \u0431\u0443\u043a\u0432? \u0420\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u044d\u0442\u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0447\u0443\u0442\u044c \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u0435\u0435.<\/p>\n<p>\u041f\u043e \u043f\u043e\u0432\u043e\u0434\u0443 &quot;\u043a\u0442\u043e \u0432\u0441\u0435 \u044d\u0442\u0438 \u043b\u044e\u0434\u0438?&quot; &#8212; \u043d\u0430 \u0441\u0430\u043c\u043e\u043c \u0434\u0435\u043b\u0435 \u043c\u044b \u043c\u043d\u043e\u0433\u0438\u0445 \u0438\u0437 \u043d\u0438\u0445 \u0443\u0436\u0435 \u0437\u043d\u0430\u0435\u043c. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, Colin Rudd, \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u044e\u0449\u0438\u0439 \u0442\u0435\u043f\u0435\u0440\u044c \u043c\u0435\u043d\u0442\u043e\u0440\u043e\u043c \u043f\u043e \u0442\u0440\u0451\u043c \u043a\u043d\u0438\u0433\u0430\u043c \u0438\u0437 \u043f\u044f\u0442\u0438, \u0440\u0430\u043d\u0435\u0435 \u043f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043b \u0430\u0432\u0442\u043e\u0440\u043e\u043c \u043a\u043d\u0438\u0433\u0438 &quot;Service Design&quot;. \u0422\u0435\u043f\u0435\u0440\u044c \u043e\u043d \u0431\u0443\u0434\u0435\u0442 \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0430 \u043c\u0435\u043d\u0442\u043e\u0440\u0441\u0442\u0432\u0430 \u043f\u043e\u043c\u043e\u0433\u0430\u0442\u044c \u0433-\u043d\u0443 Lou Hunnebeck \u0435\u0451 <strike>\u043f\u0440\u0438\u0432\u0435\u0441\u0442\u0438 \u0432 \u043f\u043e\u0440\u044f\u0434\u043e\u043a<\/strike> \u043f\u0435\u0440\u0435\u043f\u0438\u0441\u0430\u0442\u044c. \u0413-\u043d Vernon Lloyd \u0442\u0430\u043a\u0436\u0435 \u043f\u043e\u0443\u0447\u0430\u0441\u0442\u0432\u043e\u0432\u0430\u043b \u0432 \u0440\u043e\u043b\u0438 \u0430\u0432\u0442\u043e\u0440\u0430 \u0442\u043e\u0439 \u0436\u0435 &quot;Service Design&quot; &#8212; \u043f\u043e\u0447\u0435\u043c\u0443 \u0431\u044b \u0442\u0435\u043f\u0435\u0440\u044c \u0435\u043c\u0443 \u043d\u0435 \u043f\u0435\u0440\u0435\u043f\u0438\u0441\u0430\u0442\u044c &quot;Continual Service Improvement&quot;? \u0412\u0435\u0434\u044c \u043e\u043d \u0437\u0430\u043d\u0438\u043c\u0430\u0435\u0442 \u0434\u043e\u043b\u0436\u043d\u043e\u0441\u0442\u044c International Client Director, \u0442\u0430\u043a \u0447\u0442\u043e \u0435\u043c\u0443, \u0441\u0443\u0434\u044f \u043f\u043e \u0432\u0441\u0435\u043c\u0443, \u0431\u0435\u0437 \u0440\u0430\u0437\u043d\u0438\u0446\u044b \u043e \u0447\u0451\u043c \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0442\u044c \u043c\u0438\u0440\u0443.<\/p>\n<p>\u0414\u0430\u043b\u0435\u0435, Shirley Lacy \u0440\u0430\u043d\u0435\u0435 \u043e\u0442\u043c\u0435\u0442\u0438\u043b\u0430\u0441\u044c \u043a\u0430\u043a \u0430\u0432\u0442\u043e\u0440 &quot;Service Transition&quot;. \u0412\u043e\u0437\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u0435 &quot;\u043e\u0431\u0449\u0435\u0433\u043e \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u043c&quot;, \u043d\u0430\u0432\u0435\u0440\u043d\u043e\u0435, \u043d\u0443\u0436\u043d\u043e \u0440\u0430\u0441\u0446\u0435\u043d\u0438\u0432\u0430\u0442\u044c \u043a\u0430\u043a \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435. \u041e\u043f\u044b\u0442 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442, \u0447\u0442\u043e \u0432\u0441\u043a\u043e\u0440\u0435 \u043f\u043e\u0441\u043b\u0435 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0442\u043e\u0442, \u043a\u0442\u043e \u0437\u0430\u043d\u0438\u043c\u0430\u043b\u0441\u044f \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e\u043c, \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0435\u0442 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u0443\u044e \u043a\u043e\u043d\u0441\u0430\u043b\u0442\u0438\u043d\u0433\u043e\u0432\u0443\u044e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044e \u0438 \u0435\u0437\u0434\u0438\u0442 \u043f\u043e \u043c\u0438\u0440\u0443 \u0441 <strike>\u043f\u0440\u043e\u043f\u0430\u0433\u0430\u043d\u0434\u043e\u0439<\/strike> \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u043c\u0438 \u043e \u043d\u043e\u0432\u043e\u0441\u0442\u044f\u0445.<\/p>\n<p>\u042d\u0442\u043e, \u043a\u043e\u043d\u0435\u0447\u043d\u043e, \u0435\u0449\u0451 \u043d\u0435 \u0432\u0441\u0451. David Cannon \u0438 David Wheeldon \u0431\u044b\u043b\u0438 \u0430\u0432\u0442\u043e\u0440\u0430\u043c\u0438 &quot;Service Operation&quot;. \u0421\u0442\u0430\u0440\u044b\u0435 \u0437\u043d\u0430\u043a\u043e\u043c\u044b\u0435. \u0413-\u043d Wheeldon, \u043a\u0441\u0442\u0430\u0442\u0438, \u0432 \u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0431\u044b\u043b \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u043c \u0442\u043e\u0439 \u0436\u0435 HP, \u0447\u0442\u043e \u0434\u043e\u0432\u043e\u0434\u0438\u0442 \u043e\u0431\u043e\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u0443\u044e \u0432\u044b\u0448\u0435 \u0441\u0442\u0435\u043f\u0435\u043d\u044c \u0443\u0447\u0430\u0441\u0442\u0438\u044f \u044d\u0442\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432 <strike>\u0434\u0430\u043d\u043d\u043e\u0439 \u0437\u0430\u0442\u0435\u0435<\/strike> \u0438\u0441\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 ITIL v3 \u0434\u043e 40%.<\/p>\n<p>\u0418 \u0447\u0442\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e &#8212; \u043f\u044f\u0442\u0435\u0440\u043e \u0438\u0437 \u0434\u0435\u0441\u044f\u0442\u0438 \u0443\u0436\u0435 &quot;\u043e\u0442\u043c\u0435\u0442\u0438\u043b\u0438\u0441\u044c&quot; \u0432 \u043d\u0430\u043f\u0438\u0441\u0430\u043d\u0438\u0438 ITIL v3. \u0412\u0438\u0434\u0438\u043c\u043e, \u0442\u0435\u043f\u0435\u0440\u044c \u0438\u043c \u0435\u0451 \u0438 \u043f\u0435\u0440\u0435\u043f\u0438\u0441\u044b\u0432\u0430\u0442\u044c.<\/p>\n<p>&nbsp;<\/p>\n<p>\u0412\u043d\u0438\u043c\u0430\u043d\u0438\u0435, \u0432\u043e\u043f\u0440\u043e\u0441! \u041d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e &quot;\u043e\u0431\u043d\u043e\u0432\u043b\u0451\u043d\u043d\u0430\u044f ITIL v3&quot; \u0431\u0443\u0434\u0435\u0442 \u043e\u0442\u043b\u0438\u0447\u0430\u0442\u044c\u0441\u044f \u043e\u0442 \u043f\u0435\u0440\u0432\u043e\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0439?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0412 \u043b\u0443\u0447\u0448\u0438\u0445 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u044f\u0445 \u043d\u044b\u043d\u0435\u0448\u043d\u0438\u0445 &quot;\u0440\u0430\u0441\u043f\u043e\u0440\u044f\u0434\u0438\u0442\u0435\u043b\u0435\u0439&quot; ITIL \u043f\u0440\u043e\u0435\u043a\u0442 \u043f\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e \u0443\u0436\u0435 \u0442\u0440\u0435\u0442\u044c\u0435\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0438\u0434\u0451\u0442 \u0441\u0432\u043e\u0438\u043c \u0447\u0435\u0440\u0435\u0434\u043e\u043c &#8212; \u0431\u0435\u0437 \u0448\u0438\u0440\u043e\u043a\u043e\u0439 \u043e\u0433\u043b\u0430\u0441\u043a\u0438, \u0431\u0435\u0437 \u0447\u0451\u0442\u043a\u043e\u0433\u043e \u0433\u0440\u0430\u0444\u0438\u043a\u0430, \u0441 \u043d\u0435\u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c \u0441\u0442\u0430\u0442\u0443\u0441\u043e\u043c&#8230; \u0412\u043e\u0442 \u0438 \u0441\u043e\u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0438 \u044d\u0442\u043e\u0433\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430 (\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430?) \u043d\u0435\u043f\u043e\u043d\u044f\u0442\u043d\u043e \u043a\u0435\u043c \u0438 \u043a\u0430\u043a \u0432\u044b\u0431\u0440\u0430\u043d\u044b. \u0418\u0442\u0430\u043a, \u043d\u0430\u0448\u0438 \u0433\u0435\u0440\u043e\u0438: \u0410\u0432\u0442\u043e\u0440\u044b: &quot;Service Strategy&quot; &#8212; David Cannon, HP &quot;Service Design&quot; &#8212; Lou Hunnebeck, Third Sky &quot;Service Transition&quot; &#8212; Stuart Rance, HP &quot;Service Operation&quot; &#8212; Randy Steinberg, ITSM Strategies Inc. &quot;Continual Service Improvement&quot; &#8212; Vernon Lloyd, Fox IT &quot;Continual Service Improvement Introduction&quot; &#8212; Anthony Orr, \u043d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u044b\u0439 \u041c\u0435\u043d\u0442\u043e\u0440\u044b: &quot;Service Design&quot;, &quot;Service Transition&quot; \u0438 &quot;Service Operation&quot; &#8212; Colin Rudd, ITEMS &quot;Service Strategy&quot; \u0438 &quot;Continual Service&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,96,160],"tags":[],"class_list":["post-1153","post","type-post","status-publish","format-standard","hentry","category-itil","category-everything","category-maturity-csi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041a\u0442\u043e \u0438\u0441\u043f\u0440\u0430\u0432\u0438\u0442 ITIL v3? &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412 \u043b\u0443\u0447\u0448\u0438\u0445 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u044f\u0445 \u043d\u044b\u043d\u0435\u0448\u043d\u0438\u0445 &quot;\u0440\u0430\u0441\u043f\u043e\u0440\u044f\u0434\u0438\u0442\u0435\u043b\u0435\u0439&quot; ITIL \u043f\u0440\u043e\u0435\u043a\u0442 \u043f\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e \u0443\u0436\u0435 \u0442\u0440\u0435\u0442\u044c\u0435\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0438\u0434\u0451\u0442 \u0441\u0432\u043e\u0438\u043c \u0447\u0435\u0440\u0435\u0434\u043e\u043c - \u0431\u0435\u0437 \u0448\u0438\u0440\u043e\u043a\u043e\u0439 \u043e\u0433\u043b\u0430\u0441\u043a\u0438, \u0431\u0435\u0437 \u0447\u0451\u0442\u043a\u043e\u0433\u043e\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2010\/06\/kto-ispravit-itil-v3\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041a\u0442\u043e \u0438\u0441\u043f\u0440\u0430\u0432\u0438\u0442 ITIL v3? &#8211; 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