{"id":11684,"date":"2013-07-29T12:19:01","date_gmt":"2013-07-29T08:19:01","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=11684"},"modified":"2015-05-05T11:53:34","modified_gmt":"2015-05-05T08:53:34","slug":"malenkie-shagi-itsm-navstrechu-agile","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2013\/07\/malenkie-shagi-itsm-navstrechu-agile\/","title":{"rendered":"\u041c\u0430\u043b\u0435\u043d\u044c\u043a\u0438\u0435 \u0448\u0430\u0433\u0438 ITSM \u043d\u0430\u0432\u0441\u0442\u0440\u0435\u0447\u0443 Agile"},"content":{"rendered":"<p>\n\t<a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2013\/07\/steps_towards.jpg\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignright size-medium wp-image-11685\" height=\"240\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2013\/07\/steps_towards-300x240.jpg\" title=\"steps_towards\" width=\"300\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2013\/07\/steps_towards-300x240.jpg 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2013\/07\/steps_towards.jpg 320w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>ITSM-\u0431\u043b\u043e\u0433\u0435\u0440 \u0438 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442 \u0421\u0438\u043c\u043e\u043d \u041c\u043e\u0440\u0440\u0438\u0441 \u0432 \u0441\u0432\u043e\u0435\u0439 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0439 \u043a\u043e\u043b\u043e\u043d\u043a\u0435 \u043d\u0430 <a href=\"http:\/\/itsmreview.com\">itsmreview.com<\/a> \u043f\u0440\u0438\u0432\u0435\u043b \u043f\u0430\u0440\u0443 \u0437\u0430\u043d\u044f\u0442\u043d\u044b\u0445 \u0441\u043e\u0432\u0435\u0442\u043e\u0432 \u0434\u043b\u044f \u0442\u0435\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u0437\u0430\u0431\u043e\u0447\u0435\u043d\u044b <a href=\"https:\/\/realitsm.ru\/2013\/05\/principal-itsm-compromise\/\">\u0433\u043b\u0430\u0432\u043d\u044b\u043c \u043a\u043e\u043c\u043f\u0440\u043e\u043c\u0438\u0441\u0441\u043e\u043c ITSM<\/a>:\n<\/p>\n<blockquote>\n<p>\n\t\t&laquo;\u042f \u0434\u043e\u043b\u0436\u0435\u043d \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u0438\u0434\u0435\u0438 Agile \u0438 Lean \u0432 \u0441\u0432\u043e\u044e \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044e&raquo;. \u042d\u0442\u0438 \u0441\u043b\u043e\u0432\u0430 \u043f\u0440\u043e\u0438\u0437\u043d\u043e\u0441\u044f\u0442 \u043c\u043d\u043e\u0433\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 ITSM, \u043d\u043e \u043a\u0443\u0441\u043e\u0447\u043a\u0438 \u043c\u043e\u0437\u0430\u0438\u043a\u0438 DevOps \u0443 \u043d\u0438\u0445 \u043d\u0435 \u0441\u0445\u043e\u0434\u044f\u0442\u0441\u044f \u0434\u0430\u0436\u0435 \u0432 \u0442\u0435\u043e\u0440\u0438\u0438. \u0422\u0440\u0443\u0434\u043d\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0441\u0435\u0431\u0435, \u043a\u0430\u043a \u043f\u043e\u043f\u0430\u0441\u0442\u044c \u0432 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0443 \u043c\u0438\u0440\u0430, \u0433\u0434\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u043d\u0435\u043f\u0440\u0435\u0440\u044b\u0432\u043d\u043e,&nbsp;\u0432 \u043f\u043e\u043b\u043d\u043e\u043c \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u043c\u0435\u043d\u044f\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0431\u0438\u0437\u043d\u0435\u0441-\u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c\u0438, \u0438 \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u0443\u0441\u043f\u0435\u0432\u0430\u0442\u044c \u0445\u0432\u0430\u0441\u0442\u0430\u0442\u044c\u0441\u044f \u0432 \u0441\u043e\u0446\u0441\u0435\u0442\u044f\u0445 \u0442\u0435\u043c, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u043b\u0430\u0436\u0435\u043d\u043d\u043e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0438\u0440\u0443\u044e\u0442 \u0432\u0430\u0448\u0438 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u0438 \u0438 \u0418\u0422-\u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u044f.\n\t<\/p>\n<p>\n\t\t\u0418\u0442\u0430\u043a, \u0432\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c\u0441\u044f. \u0421 \u0447\u0435\u0433\u043e \u043d\u0430\u0447\u0430\u0442\u044c?\n\t<\/p>\n<p>\n\t\t\u0423 \u043c\u0435\u043d\u044f \u0435\u0441\u0442\u044c \u0434\u0432\u0430 \u043f\u0440\u043e\u0441\u0442\u044b\u0445 \u0441\u043e\u0432\u0435\u0442\u0430 \u0434\u043b\u044f \u0442\u0435\u0445 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u0441\u043b\u0443\u0436\u0431 \u0418\u0422-\u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0445\u043e\u0442\u044f\u0442 \u043d\u0430\u0447\u0430\u0442\u044c \u0434\u0432\u0438\u0433\u0430\u0442\u044c\u0441\u044f \u043d\u0430\u0432\u0441\u0442\u0440\u0435\u0447\u0443 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0430\u043c Agile, \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0443\u044e\u0442\u0441\u044f \u043c\u043d\u043e\u0433\u0438\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u0438. \u042d\u0442\u0438 \u0441\u043e\u0432\u0435\u0442\u044b \u043d\u0435 \u0438\u0437\u043c\u0435\u043d\u044f\u0442 \u0432\u0430\u0448\u0443 \u0441\u043b\u0443\u0436\u0431\u0443 \u0432 \u043e\u0434\u043d\u043e\u0447\u0430\u0441\u044c\u0435, \u043d\u043e \u043e\u043d\u0438 \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u0441\u0442\u043e\u044f\u0442 \u0438 \u0438\u0445 \u043b\u0435\u0433\u043a\u043e \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0442\u044c (\u043f\u0440\u044f\u043c\u043e \u043d\u0430 \u044d\u0442\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435).\n\t<\/p>\n<\/blockquote>\n<p>\n\t\u0412\u043a\u0440\u0430\u0442\u0446\u0435, \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u0442\u0430\u043a\u043e\u0432\u044b:\n<\/p>\n<p>\n\t1. \u041f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0435 <a href=\"http:\/\/ru.wikipedia.org\/wiki\/%D0%A0%D0%B5%D1%82%D1%80%D0%BE%D1%81%D0%BF%D0%B5%D0%BA%D1%82%D0%B8%D0%B2%D0%B0_%D0%B2_%D0%BF%D1%80%D0%BE%D0%B3%D1%80%D0%B0%D0%BC%D0%BC%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D0%BD%D0%B8%D0%B8\">\u0440\u0435\u0442\u0440\u043e\u0441\u043f\u0435\u043a\u0442\u0438\u0432\u044b<\/a>.\n<\/p>\n<p>\n\t\u041e\u0442\u043a\u0440\u043e\u0439\u0442\u0435 \u0441\u0432\u043e\u0439 \u043a\u0430\u043b\u0435\u043d\u0434\u0430\u0440\u044c \u043f\u0440\u044f\u043c\u043e \u0441\u0435\u0439\u0447\u0430\u0441 \u0438 \u0441\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u0442\u0430\u043c \u043f\u043e\u0432\u0442\u043e\u0440\u044f\u044e\u0449\u0443\u044e\u0441\u044f \u043a\u0430\u0436\u0434\u044b\u0435 \u0434\u0432\u0435 \u043d\u0435\u0434\u0435\u043b\u0438 \u0432\u0441\u0442\u0440\u0435\u0447\u0443 \u043d\u0430 \u043e\u0434\u0438\u043d \u0447\u0430\u0441 \u0434\u043b\u044f \u0432\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u044b. \u041d\u0430 \u044d\u0442\u043e\u0439 \u0432\u0441\u0442\u0440\u0435\u0447\u0435 \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u044c \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u043e\u0431\u0437\u043e\u0440 \u0442\u043e\u0433\u043e, \u0447\u0442\u043e \u043f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u043e \u0437\u0430 \u0438\u0441\u0442\u0435\u043a\u0448\u0438\u0435 \u0434\u0432\u0435 \u043d\u0435\u0434\u0435\u043b\u0438 \u0438 \u0432\u044b\u044f\u0432\u043b\u044f\u0442\u044c \u043c\u0435\u0440\u044b \u043f\u043e \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u043d\u0438\u044e.\n<\/p>\n<p>\n\t2. \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u0440\u0430\u0431\u043e\u0447\u0438\u0435 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u044f\n<\/p>\n<p>\n\t\u042d\u0442\u0438 \u043f\u0440\u043e\u0441\u0442\u044b\u0435 \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u0430 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u0432 \u0432\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u0435 \u0434\u043e\u043b\u0436\u043d\u044b \u043f\u0440\u0438\u0439\u0442\u0438 \u043d\u0430 \u0441\u043c\u0435\u043d\u0443 \u0442\u044f\u0436\u0435\u043b\u043e\u0432\u0435\u0441\u043d\u044b\u043c \u0438 \u043d\u0435\u0447\u0438\u0442\u0430\u0435\u043c\u044b\u043c \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0430\u043c. \u041f\u043e\u043d\u044f\u0442\u043d\u043e, \u0447\u0442\u043e \u0431\u043e\u0440\u043e\u0442\u044c\u0441\u044f \u0441 \u0445\u0430\u043e\u0441\u043e\u043c \u0445\u043e\u0447\u0435\u0442\u0441\u044f, \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u044f \u043e\u0431\u044a\u0435\u043c\u043d\u044b\u0435 \u0441\u0432\u043e\u0434\u044b \u043f\u0440\u0430\u0432\u0438\u043b \u043d\u0430 \u0432\u0441\u0435 \u0441\u043b\u0443\u0447\u0430\u0438 \u0436\u0438\u0437\u043d\u0438, \u043d\u043e \u043d\u0430 \u0441\u0430\u043c\u043e\u043c \u0434\u0435\u043b\u0435 \u0432\u0430\u0436\u043d\u044b\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u0430 &ndash; \u044d\u0442\u043e \u0442\u043e\u043b\u044c\u043a\u043e \u0442\u0435, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0435\u0449\u0435 \u043d\u0435 \u043b\u0435\u0433\u043b\u0438 \u0432 \u043e\u0441\u043d\u043e\u0432\u0443 \u043f\u0440\u0438\u0435\u043c\u043b\u0435\u043c\u043e\u0433\u043e \u043f\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432. \u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u0440\u0430\u0431\u043e\u0447\u0438\u0435 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u044f \u0442\u043e\u0436\u0435 \u043d\u0443\u0436\u043d\u043e \u043f\u0435\u0440\u0435\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0442\u044c \u0432 \u0445\u043e\u0434\u0435 \u0440\u0435\u0440\u0442\u043e\u0441\u043f\u0435\u043a\u0442\u0438\u0432, \u0447\u0442\u043e\u0431\u044b \u0443\u0431\u0438\u0440\u0430\u0442\u044c \u0443\u0436\u0435 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u044b\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u0430 \u0438 \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0442\u044c \u043d\u043e\u0432\u044b\u0435, \u0432\u0430\u0436\u043d\u044b\u0435.\n<\/p>\n<blockquote>\n<p>\n\t\t\u0423\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442, \u0447\u0442\u043e \u0432\u044b \u043c\u0435\u043d\u044f\u0435\u0442\u0435 \u043f\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u043b\u044e\u0434\u0435\u0439, \u0430 \u044d\u0442\u043e <a href=\"https:\/\/cleverics.ru\/about\/news\/534-itsmf-2013-announcement\">\u043d\u0435\u043f\u0440\u043e\u0441\u0442\u0430\u044f \u0437\u0430\u0434\u0430\u0447\u0430<\/a>. \u041a\u043e\u043c\u0430\u043d\u0434\u0430 \u0431\u0443\u0434\u0435\u0442 \u043c\u0435\u043d\u044f\u0442\u044c\u0441\u044f, \u0435\u0441\u043b\u0438 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u044f\u044e\u0442\u0441\u044f&nbsp;\u0431\u0430\u0437\u043e\u0432\u044b\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u043b\u044e\u0434\u0435\u0439. \u0421\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043d\u0443\u0436\u043d\u043e \u0441\u043b\u0443\u0448\u0430\u0442\u044c, \u043e\u043d\u0438 \u0434\u043e\u043b\u0436\u043d\u044b \u0445\u043e\u0442\u0435\u0442\u044c \u0438\u0437\u043c\u0435\u043d\u044f\u0442\u044c \u0441\u0432\u043e\u044e \u0440\u0430\u0431\u043e\u0442\u0443 \u0438 \u0434\u043e\u043b\u0436\u043d\u044b \u043d\u0435\u0441\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u0441\u0432\u043e\u0451 \u043f\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0432 \u0431\u0443\u0434\u0443\u0449\u0435\u043c.\n\t<\/p>\n<\/blockquote>\n<p>\n\t\u041f\u043e\u0434\u0440\u043e\u0431\u043d\u043e\u0441\u0442\u0438 \u0438 \u0441\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u044b \u043f\u043e \u044d\u0442\u0438\u043c \u043f\u0440\u043e\u0441\u0442\u044b\u043c \u0440\u0435\u0446\u0435\u043f\u0442\u0430\u043c \u0438\u0449\u0438\u0442\u0435 \u0432 <a href=\"http:\/\/www.theitsmreview.com\/2013\/07\/service-mgmt-improvement\/\">\u0441\u0442\u0430\u0442\u044c\u0435 \u0421\u0438\u043c\u043e\u043d\u0430<\/a>. \u0414\u043b\u044f \u043e\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438, \u043a\u043e\u043d\u0435\u0447\u043d\u043e, \u043d\u0435 \u0441\u0442\u043e\u0438\u0442 \u0437\u0430\u0431\u044b\u0432\u0430\u0442\u044c \u0438 \u043e\u0431 \u0437\u043d\u0430\u043c\u0435\u043d\u0438\u0442\u043e\u0439 \u043a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 <a href=\"https:\/\/realitsm.ru\/2011\/08\/it-skeptik-pro-devops-i-agile\/\">\u0441\u0442\u0430\u0442\u044c\u0435&nbsp;<span style=\"line-height: 1.6em;\">\u0420\u043e\u0431\u0430 \u0418\u043d\u0433\u043b\u0430\u043d\u0434\u0430&nbsp;<\/span><span style=\"line-height: 1.6em;\">\u043f\u0440\u043e&nbsp;<\/span><\/a><span style=\"line-height: 1.6em;\"><a href=\"https:\/\/realitsm.ru\/2011\/08\/it-skeptik-pro-devops-i-agile\/\">DevOps<\/a>.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITSM-\u0431\u043b\u043e\u0433\u0435\u0440 \u0438 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442 \u0421\u0438\u043c\u043e\u043d \u041c\u043e\u0440\u0440\u0438\u0441 \u0432 \u0441\u0432\u043e\u0435\u0439 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0439 \u043a\u043e\u043b\u043e\u043d\u043a\u0435 \u043d\u0430 itsmreview.com \u043f\u0440\u0438\u0432\u0435\u043b \u043f\u0430\u0440\u0443 \u0437\u0430\u043d\u044f\u0442\u043d\u044b\u0445 \u0441\u043e\u0432\u0435\u0442\u043e\u0432 \u0434\u043b\u044f \u0442\u0435\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u0437\u0430\u0431\u043e\u0447\u0435\u043d\u044b \u0433\u043b\u0430\u0432\u043d\u044b\u043c \u043a\u043e\u043c\u043f\u0440\u043e\u043c\u0438\u0441\u0441\u043e\u043c ITSM: &laquo;\u042f \u0434\u043e\u043b\u0436\u0435\u043d \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u0438\u0434\u0435\u0438 Agile \u0438 Lean \u0432 \u0441\u0432\u043e\u044e \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044e&raquo;. \u042d\u0442\u0438 \u0441\u043b\u043e\u0432\u0430 \u043f\u0440\u043e\u0438\u0437\u043d\u043e\u0441\u044f\u0442 \u043c\u043d\u043e\u0433\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 ITSM, \u043d\u043e \u043a\u0443\u0441\u043e\u0447\u043a\u0438 \u043c\u043e\u0437\u0430\u0438\u043a\u0438 DevOps \u0443 \u043d\u0438\u0445 \u043d\u0435 \u0441\u0445\u043e\u0434\u044f\u0442\u0441\u044f \u0434\u0430\u0436\u0435 \u0432 \u0442\u0435\u043e\u0440\u0438\u0438. \u0422\u0440\u0443\u0434\u043d\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0441\u0435\u0431\u0435, \u043a\u0430\u043a \u043f\u043e\u043f\u0430\u0441\u0442\u044c \u0432 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0443 \u043c\u0438\u0440\u0430, \u0433\u0434\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u043d\u0435\u043f\u0440\u0435\u0440\u044b\u0432\u043d\u043e,&nbsp;\u0432 \u043f\u043e\u043b\u043d\u043e\u043c \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u043c\u0435\u043d\u044f\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0431\u0438\u0437\u043d\u0435\u0441-\u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c\u0438, \u0438 \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u0443\u0441\u043f\u0435\u0432\u0430\u0442\u044c \u0445\u0432\u0430\u0441\u0442\u0430\u0442\u044c\u0441\u044f \u0432 \u0441\u043e\u0446\u0441\u0435\u0442\u044f\u0445 \u0442\u0435\u043c, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u043b\u0430\u0436\u0435\u043d\u043d\u043e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0438\u0440\u0443\u044e\u0442 \u0432\u0430\u0448\u0438 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u0438 \u0438 \u0418\u0422-\u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u044f. \u0418\u0442\u0430\u043a, \u0432\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c\u0441\u044f. \u0421 \u0447\u0435\u0433\u043e \u043d\u0430\u0447\u0430\u0442\u044c? \u0423 \u043c\u0435\u043d\u044f \u0435\u0441\u0442\u044c \u0434\u0432\u0430 \u043f\u0440\u043e\u0441\u0442\u044b\u0445 \u0441\u043e\u0432\u0435\u0442\u0430 \u0434\u043b\u044f \u0442\u0435\u0445 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u0441\u043b\u0443\u0436\u0431 \u0418\u0422-\u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438,&#8230;<\/p>\n","protected":false},"author":2,"featured_media":11685,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[307,9,85,98,160,62],"tags":[],"class_list":["post-11684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scrum-agile","category-it-service-management","category-analytics","category-people-roles-and-tasks","category-maturity-csi","category-it-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u041c\u0430\u043b\u0435\u043d\u044c\u043a\u0438\u0435 \u0448\u0430\u0433\u0438 ITSM \u043d\u0430\u0432\u0441\u0442\u0440\u0435\u0447\u0443 Agile &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"ITSM-\u0431\u043b\u043e\u0433\u0435\u0440 \u0438 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\/>\n<meta property=\"og:title\" content=\"\u041c\u0430\u043b\u0435\u043d\u044c\u043a\u0438\u0435 \u0448\u0430\u0433\u0438 ITSM \u043d\u0430\u0432\u0441\u0442\u0440\u0435\u0447\u0443 Agile &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"ITSM-\u0431\u043b\u043e\u0433\u0435\u0440 \u0438 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442 \u0421\u0438\u043c\u043e\u043d \u041c\u043e\u0440\u0440\u0438\u0441 \u0432 \u0441\u0432\u043e\u0435\u0439 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0439 \u043a\u043e\u043b\u043e\u043d\u043a\u0435 \u043d\u0430 itsmreview.com \u043f\u0440\u0438\u0432\u0435\u043b \u043f\u0430\u0440\u0443 \u0437\u0430\u043d\u044f\u0442\u043d\u044b\u0445 \u0441\u043e\u0432\u0435\u0442\u043e\u0432 \u0434\u043b\u044f \u0442\u0435\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u0437\u0430\u0431\u043e\u0447\u0435\u043d\u044b\" \/>\n<meta property=\"og:url\" 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