{"id":13676,"date":"2014-02-21T10:00:00","date_gmt":"2014-02-21T06:00:00","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=13676"},"modified":"2014-03-26T11:34:30","modified_gmt":"2014-03-26T07:34:30","slug":"skolko-knig-bylo-v-itil-v1","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2014\/02\/skolko-knig-bylo-v-itil-v1\/","title":{"rendered":"\u0421\u043a\u043e\u043b\u044c\u043a\u043e \u043a\u043d\u0438\u0433 \u0431\u044b\u043b\u043e \u0432 ITIL V1?"},"content":{"rendered":"<p>\n\t<a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2014\/02\/123.jpg\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignright size-medium wp-image-13680\" height=\"300\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2014\/02\/123-225x300.jpg\" title=\"123\" width=\"225\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/02\/123-225x300.jpg 225w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/02\/123.jpg 684w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/a>\n<\/p>\n<p>\n\t\u0427\u0430\u0440\u043b\u044c\u0437 \u0411\u0435\u0442\u0446 \u0432 \u0441\u0432\u043e\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u043f\u0440\u043e \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u0418\u0422 <a href=\"http:\/\/www.lean4it.com\/2014\/02\/itil-v1-complete-bibliography.html\">\u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b<\/a> \u0441\u043f\u0438\u0441\u043e\u043a \u043a\u043d\u0438\u0433 \u043f\u0435\u0440\u0432\u043e\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL. \u041e\u043d \u0441\u043e\u0431\u0438\u0440\u0430\u043b \u0435\u0433\u043e \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u041c\u0430\u0440\u0442\u0438\u043d\u0430 \u042d\u0440\u0431\u0430 \u0438 \u0431\u0443\u043a\u0438\u043d\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0441\u0430\u0439\u0442\u043e\u0432.\n<\/p>\n<p>\n\t\u0412\u043e\u0442 \u043f\u043e\u0447\u0442\u0438 \u0432\u0435\u0441\u044c (\u0437\u0430 \u0438\u0441\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435\u043c \u0442\u0440\u0435\u0445) \u043f\u0435\u0440\u0435\u0447\u0435\u043d\u044c \u043a\u043d\u0438\u0433 \u043c\u043d\u043e\u0433\u043e\u0442\u043e\u043c\u043d\u0438\u043a\u0430, \u0432 \u043f\u043e\u0441\u043b\u0435\u0434\u0441\u0442\u0432\u0438\u0438 \u043d\u0430\u0437\u0432\u0430\u043d\u043d\u043e\u0433\u043e ITIL V1:\n<\/p>\n<ol style=\"font-size:11px;\">\n<li>\n\t\tAccommodation Specification\n\t<\/li>\n<li>\n\t\tAn Instruction to IT Infrastructure Planning\n\t<\/li>\n<li>\n\t\tAn Introduction to Business Continuity Management\n\t<\/li>\n<li>\n\t\tAvailability Management\n\t<\/li>\n<li>\n\t\tBusiness and Management Skills\n\t<\/li>\n<li>\n\t\tCable Infrastructure Strategy\n\t<\/li>\n<li>\n\t\tCapacity Management\n\t<\/li>\n<li>\n\t\tChange Management\n\t<\/li>\n<li>\n\t\tComputer Installation and Acceptance\n\t<\/li>\n<li>\n\t\tComputer Operations Management\n\t<\/li>\n<li>\n\t\tConfiguration Management\n\t<\/li>\n<li>\n\t\tContingency Planning\n\t<\/li>\n<li>\n\t\tCost Management for IT Services\n\t<\/li>\n<li>\n\t\tCustomer Liason\n\t<\/li>\n<li>\n\t\tData Management\n\t<\/li>\n<li>\n\t\tEnvironmental Standards for Equipment Accommodation\n\t<\/li>\n<li>\n\t\tFire Precautions in IT Installations\n\t<\/li>\n<li>\n\t\tHelp Desk\n\t<\/li>\n<li>\n\t\tHuman Factors in the Office Environment\n\t<\/li>\n<li>\n\t\tIn Times of Radical Change\n\t<\/li>\n<li>\n\t\tIT Infrastructure Library practices in small IT units\n\t<\/li>\n<li>\n\t\tIT Infrastructure Support Tools\n\t<\/li>\n<li>\n\t\tIT Service Management &#8212; Case Studies\n\t<\/li>\n<li>\n\t\tIT Services Organisation\n\t<\/li>\n<li>\n\t\tManagement of Acoustic Noise\n\t<\/li>\n<li>\n\t\tManaging a Quality Working Environment for Information Technology Users\n\t<\/li>\n<li>\n\t\tManaging Facilities Management\n\t<\/li>\n<li>\n\t\tManaging Supplier Relationships\n\t<\/li>\n<li>\n\t\tNetwork Services Management\n\t<\/li>\n<li>\n\t\tOffice Design and Planning\n\t<\/li>\n<li>\n\t\tPlanning and Control for IT Services\n\t<\/li>\n<li>\n\t\tProblem Management\n\t<\/li>\n<li>\n\t\tQuality Management for IT Services\n\t<\/li>\n<li>\n\t\tSecure Power Supplies\n\t<\/li>\n<li>\n\t\tService Delivery Tools\n\t<\/li>\n<li>\n\t\tService Level Management\n\t<\/li>\n<li>\n\t\tSpecification and Management of a Cable Infrastructure\n\t<\/li>\n<li>\n\t\tSoftware Control and Distribution\n\t<\/li>\n<li>\n\t\tSSADM and Capacity Planning\n\t<\/li>\n<li>\n\t\tSurviving IT Infrastructure Transitions\n\t<\/li>\n<li>\n\t\tTesting an IT Service for Operational Use\n\t<\/li>\n<li>\n\t\tThird Party and Single Source Maintenance\n\t<\/li>\n<li>\n\t\tUnattended Operating\n\t<\/li>\n<li>\n\t\tUnderstanding and Improving\n\t<\/li>\n<\/ol>\n<p>\n\t\u0414\u0440\u0443\u0433\u043e\u0439 ITSM-\u0431\u043b\u043e\u0433\u0435\u0440, \u041f\u0438\u0442\u0435\u0440 \u041b\u0438\u043d\u0441\u0435,&nbsp;\u043f\u043e\u0434\u0435\u043b\u0438\u043b\u0441\u044f <a href=\"http:\/\/tr.pinterest.com\/plijnse\/history-of-itsm\/\">\u0444\u043e\u0442\u043e\u0433\u0440\u0430\u0444\u0438\u044f\u043c\u0438 \u044d\u0442\u0438\u0445&nbsp;\u043a\u043d\u0438\u0433 \u0438 \u043f\u0440\u043e\u0447\u0435\u0439&nbsp;\u043f\u043e\u043b\u0438\u0433\u0440\u0430\u0444\u0438\u0438<\/a> \u0438\u0437 \u0441\u0432\u043e\u0435\u0439 \u043b\u0438\u0447\u043d\u043e\u0439 \u043a\u043e\u043b\u043b\u0435\u043a\u0446\u0438\u0438. \u041a\u0441\u0442\u0430\u0442\u0438, \u043f\u0440\u043e&nbsp;<span style=\"line-height: 1.6em;\">\u0414\u044d\u0432\u0438\u0434\u0430 \u0412\u0438\u043b\u0434\u043e\u043d\u0430, \u0438\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u043d\u043e\u0433\u043e<\/span><span style=\"line-height: 1.6em;\">&nbsp;\u043d\u0430 \u043e\u0431\u043b\u043e\u0436\u043a\u0435&nbsp;&ldquo;Business and Management Skills&rdquo;&nbsp;\u043d\u0430\u043c \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u043b\u0438 \u0438 <\/span><a href=\"https:\/\/cleverics.ru\/subject-field\/interviews\/brian-johnson-interview\" style=\"line-height: 1.6em;\">\u0411\u0440\u0430\u0439\u0430\u043d \u0414\u0436\u043e\u043d\u0441\u043e\u043d<\/a><span style=\"line-height: 1.6em;\">, \u0438 <\/span><a href=\"https:\/\/cleverics.ru\/subject-field\/interviews\/jonh-stewart-with-brian-johnson-interview\" style=\"line-height: 1.6em;\">\u0414\u0436\u043e\u043d \u0421\u0442\u044e\u0430\u0440\u0442<\/a><span style=\"line-height: 1.6em;\">, \u0438 <\/span><a href=\"https:\/\/cleverics.ru\/subject-field\/interviews\/david-cannon-interview-itil2011\" style=\"line-height: 1.6em;\">\u0414\u044d\u0432\u0438\u0434 \u041a\u0435\u043d\u043d\u043e\u043d<\/a><span style=\"line-height: 1.6em;\">. \u041e\u0444\u043e\u0440\u043c\u043b\u0435\u043d\u0438\u0435 \u0434\u0440\u0443\u0433\u0438\u0445 \u043a\u043d\u0438\u0433 \u0442\u0430\u043a\u0436\u0435 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u043e \u043d\u0435 \u0431\u0435\u0437 \u043f\u0440\u0438\u0441\u0443\u0449\u0435\u0433\u043e \u0431\u0440\u0438\u0442\u0430\u043d\u0446\u0430\u043c \u0438 \u0433\u043e\u043b\u043b\u0430\u043d\u0434\u0446\u0430\u043c&nbsp;\u044e\u043c\u043e\u0440\u0430.<\/span>\n<\/p>\n<p>\n\t\u0427\u0430\u0440\u043b\u044c\u0437\u0443 \u0438 \u041f\u0438\u0442\u0435\u0440\u0443 \u0442\u043e\u0447\u043d\u043e \u043d\u0435 \u043f\u043e\u043c\u043e\u0433\u0430\u043b\u0438 <a href=\"http:\/\/www.itil-officialsite.com\/\">\u043f\u0440\u0430\u0432\u043e\u043e\u0431\u043b\u0430\u0434\u0430\u0442\u0435\u043b\u044c<\/a> \u0438 <a href=\"https:\/\/www.tso.co.uk\/\u200e\">\u0438\u0437\u0434\u0430\u0442\u0435\u043b\u044c<\/a> ITIL, \u043d\u0430 \u0441\u0430\u0439\u0442\u0430\u0445 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043d\u0430\u0439\u0442\u0438 \u0441\u043b\u0435\u0434\u043e\u0432 \u043a\u043d\u0438\u0433 V1&nbsp;\u0443\u0436\u0435 \u043d\u0435\u043b\u044c\u0437\u044f. \u0417\u0430\u0442\u043e TSO \u0434\u043e \u0441\u0438\u0445 \u043f\u043e\u0440 <a href=\"http:\/\/http:\/\/www.tsoshop.co.uk\/bookstore.asp?DI=583774\">\u043f\u0440\u043e\u0434\u0430\u0435\u0442<\/a> \u0432\u0441\u0435 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438&nbsp;ITIL V2.\n<\/p>\n<p>\n\t\u041a\u043e\u043b\u043b\u0435\u0433\u0438, \u0430 \u043a\u0430\u043a\u0438\u0435 ITSM-\u0431\u0443\u043a\u0438\u043d\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0435\u0441\u0442\u044c \u0443 \u0432\u0430\u0441? \u041f\u043e\u0445\u0432\u0430\u0441\u0442\u0430\u0439\u0442\u0435\u0441\u044c \u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f\u0445!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0427\u0430\u0440\u043b\u044c\u0437 \u0411\u0435\u0442\u0446 \u0432 \u0441\u0432\u043e\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u043f\u0440\u043e \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u0418\u0422 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b \u0441\u043f\u0438\u0441\u043e\u043a \u043a\u043d\u0438\u0433 \u043f\u0435\u0440\u0432\u043e\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL. \u041e\u043d \u0441\u043e\u0431\u0438\u0440\u0430\u043b \u0435\u0433\u043e \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u041c\u0430\u0440\u0442\u0438\u043d\u0430 \u042d\u0440\u0431\u0430 \u0438 \u0431\u0443\u043a\u0438\u043d\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0441\u0430\u0439\u0442\u043e\u0432. \u0412\u043e\u0442 \u043f\u043e\u0447\u0442\u0438 \u0432\u0435\u0441\u044c (\u0437\u0430 \u0438\u0441\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435\u043c \u0442\u0440\u0435\u0445) \u043f\u0435\u0440\u0435\u0447\u0435\u043d\u044c \u043a\u043d\u0438\u0433 \u043c\u043d\u043e\u0433\u043e\u0442\u043e\u043c\u043d\u0438\u043a\u0430, \u0432 \u043f\u043e\u0441\u043b\u0435\u0434\u0441\u0442\u0432\u0438\u0438 \u043d\u0430\u0437\u0432\u0430\u043d\u043d\u043e\u0433\u043e ITIL V1: Accommodation Specification An Instruction to IT Infrastructure Planning An Introduction to Business Continuity Management Availability Management Business and Management Skills Cable Infrastructure Strategy Capacity Management Change Management Computer Installation and Acceptance Computer Operations Management Configuration Management Contingency Planning Cost Management for IT Services Customer Liason Data Management Environmental Standards for Equipment Accommodation Fire Precautions in IT Installations Help Desk Human&#8230;<\/p>\n","protected":false},"author":2,"featured_media":13680,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,9,301],"tags":[],"class_list":["post-13676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-it-service-management","category-illustrated-itsm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0421\u043a\u043e\u043b\u044c\u043a\u043e \u043a\u043d\u0438\u0433 \u0431\u044b\u043b\u043e \u0432 ITIL V1? &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0427\u0430\u0440\u043b\u044c\u0437 \u0411\u0435\u0442\u0446 \u0432 \u0441\u0432\u043e\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u043f\u0440\u043e \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u0418\u0422 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b \u0441\u043f\u0438\u0441\u043e\u043a \u043a\u043d\u0438\u0433 \u043f\u0435\u0440\u0432\u043e\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL. \u041e\u043d \u0441\u043e\u0431\u0438\u0440\u0430\u043b \u0435\u0433\u043e \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u041c\u0430\u0440\u0442\u0438\u043d\u0430 \u042d\u0440\u0431\u0430 \u0438\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2014\/02\/skolko-knig-bylo-v-itil-v1\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0421\u043a\u043e\u043b\u044c\u043a\u043e \u043a\u043d\u0438\u0433 \u0431\u044b\u043b\u043e \u0432 ITIL V1? &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0427\u0430\u0440\u043b\u044c\u0437 \u0411\u0435\u0442\u0446 \u0432 \u0441\u0432\u043e\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u043f\u0440\u043e \u0431\u0435\u0440\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u0418\u0422 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b \u0441\u043f\u0438\u0441\u043e\u043a \u043a\u043d\u0438\u0433 \u043f\u0435\u0440\u0432\u043e\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL. \u041e\u043d \u0441\u043e\u0431\u0438\u0440\u0430\u043b \u0435\u0433\u043e \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u041c\u0430\u0440\u0442\u0438\u043d\u0430 \u042d\u0440\u0431\u0430 \u0438\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2014\/02\/skolko-knig-bylo-v-itil-v1\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2014-02-21T06:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-03-26T07:34:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/02\/123.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"684\" \/>\n\t<meta property=\"og:image:height\" content=\"910\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script 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