{"id":13748,"date":"2014-02-28T08:00:48","date_gmt":"2014-02-28T04:00:48","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=13748"},"modified":"2014-03-23T13:20:33","modified_gmt":"2014-03-23T09:20:33","slug":"major-critical-incident-management-vazhnaya-temnaya-oblast","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/","title":{"rendered":"Major \/ Critical Incident Management: \u0432\u0430\u0436\u043d\u0430\u044f \u0442\u0435\u043c\u043d\u0430\u044f \u043e\u0431\u043b\u0430\u0441\u0442\u044c"},"content":{"rendered":"

\n\t\"\"\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u0432 \u043d\u0430\u0447\u0430\u043b\u0435 \u044d\u0442\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0438 \u043a\u0443\u0440\u0441\u0435 \u043c\u044b \u0441 \u0435\u0433\u043e \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0430\u043c\u0438 \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u043b\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0434\u043b\u044f \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u044b\u0435 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432 \u043a\u043d\u0438\u0436\u043a\u0430\u0445. \u0423\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0438 \u043d\u0430\u0437\u044b\u0432\u0430\u043b\u0438 \u0442\u0430\u043a\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b "\u043a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u043c\u0438", \u044f \u043f\u043e \u043f\u0440\u0438\u0432\u044b\u0447\u043a\u0435 "\u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c\u0438". \u0427\u0442\u043e \u043c\u044b \u0432 \u0445\u043e\u0434\u0435 \u044d\u0442\u043e\u0433\u043e \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u0432\u044b\u044f\u0441\u043d\u0438\u043b\u0438: <\/span>\n<\/p>\n

\n\t\u0412\u043e-\u043f\u0435\u0440\u0432\u044b\u0445, \u0433\u043e\u0434\u043d\u043e\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430 \u043d\u0435 \u0442\u0430\u043a-\u0442\u043e \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0439\u0442\u0438 \u0432 \u043b\u0438\u0442\u0435\u0440\u0430\u0442\u0443\u0440\u0435. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0441\u043b\u043e\u0432\u0430\u0440\u044c ITIL \u0433\u043e\u0432\u043e\u0440\u0438\u0442, \u0447\u0442\u043e \n<\/p>\n

\n

\n\t\tMajor Incident — The highest category of impact for an incident. A major incident results in significant disruption to the business.(\u0417\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 — \u041d\u0430\u0438\u0432\u044b\u0441\u0448\u0430\u044f \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u044f \u0432\u043b\u0438\u044f\u043d\u0438\u044f, \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u0435\u043c\u0430\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430. \u0417\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u0432\u044b\u0437\u044b\u0432\u0430\u0435\u0442 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u043f\u043e\u0442\u0435\u0440\u0438 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430.)<\/span>\n\t<\/p>\n<\/blockquote>\n

\n\t\u0415\u0441\u043b\u0438 Critical \u0438\u043b\u0438 Major — \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043b\u0438\u0448\u044c \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u0430 "Impact", \u0442\u043e \u043d\u0435 \u0432\u043f\u043e\u043b\u043d\u0435 \u043f\u043e\u043d\u044f\u0442\u043d\u043e, \u0437\u0430\u0447\u0435\u043c ITIL \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u0442 \u043e\u0431\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0442\u044c \u0442\u0430\u043a\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b \u043f\u043e \u043d\u0435\u043a\u043e\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0439 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0435, \u0430 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 (ISO\/IEC 20000:2011, \u0440\u0430\u0437\u0434\u0435\u043b 8.1):<\/span>\n<\/p>\n

\n

\n\t\tThe service provider shall document and agree with the customer the definition of a major incident. Major
\n\t\tincidents shall be classified and managed according to a documented procedure. Top management shall be
\n\t\tinformed of major incidents. Top management shall ensure that a designated individual responsible for
\n\t\tmanaging the major incident is appointed. After the agreed service has been restored, major incidents shall be reviewed to identify opportunities for improvement.<\/span>\n\t<\/p>\n<\/blockquote>\n

\n\t\u0410\u0433\u0430, \u0441\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u043c \u0443\u0436\u0435 \u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0441\u044f \u044f\u0441\u043d\u0435\u0435. \u0418\u0442\u0430\u043a, \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a \u0443\u0441\u043b\u0443\u0433 \u0434\u043e\u043b\u0436\u0435\u043d \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u0442\u044c \u0441 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430\u043c\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430. \u0418\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0435 \u044d\u0442\u043e\u043c\u0443 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u044e, \u0434\u043e\u043b\u0436\u043d\u044b \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0438 \u043e\u0431\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0442\u044c\u0441\u044f \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u0442\u0430\u043a\u043e\u0433\u043e \u0441\u043b\u0443\u0447\u0430\u044f \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u043e\u0439. \u041e \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u0445 \u043d\u0443\u0436\u043d\u043e \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0442\u043e\u043f-\u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442, \u043a\u043e\u0442\u043e\u0440\u044b\u0439, \u0432 \u0441\u0432\u043e\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c, \u0434\u043e\u043b\u0436\u0435\u043d \u043d\u0430\u0437\u043d\u0430\u0447\u0438\u0442\u044c \u043b\u0438\u0446\u043e, \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0435 \u0437\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u043c. \u041f\u043e\u0441\u043b\u0435 \u0432\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u0443\u0441\u043b\u0443\u0433 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u044b\u0442\u044c \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d \u0430\u043d\u0430\u043b\u0438\u0437 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430 \u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u044b \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043f\u043e \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044e \u043d\u0430 \u0431\u0443\u0434\u0443\u0449\u0435\u0435.<\/em> \n<\/p>\n

\n\t\u0422\u043e \u0435\u0441\u0442\u044c \u0432\u044b\u0441\u043e\u043a\u0430\u044f \u0441\u0442\u0435\u043f\u0435\u043d\u044c \u0432\u043b\u0438\u044f\u043d\u0438\u044f — \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0439, \u043d\u043e \u043d\u0435 \u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u044b\u0439 \u043f\u0440\u0438\u0437\u043d\u0430\u043a \u0434\u043b\u044f \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430 \u043a\u0430\u043a \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e. \u0412\u0438\u0434\u0438\u043c\u043e, \u0434\u0435\u043b\u043e \u0437\u0434\u0435\u0441\u044c \u0438\u043c\u0435\u043d\u043d\u043e \u0432 \u043d\u0435\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u043e\u0431\u044b\u0447\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 \u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u0432 \u0434\u0440\u0443\u0433\u0438\u0445, \u043d\u0435\u043e\u0431\u044b\u0447\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0430\u0445. \u042d\u0442\u043e\u043c\u0443 \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u044e \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u0438\u0435 \u0432 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0445, \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0445 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u043c\u0438 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u043c\u0438, \u0433\u043e\u0440\u043e\u0434\u0441\u043a\u0438\u043c\u0438 \u0438 \u0434\u0440\u0443\u0433\u0438\u043c\u0438  \u043f\u043e\u0434\u043e\u0431\u043d\u044b\u043c\u0438 \u0441\u043b\u0443\u0436\u0431\u0430\u043c\u0438, \u043e\u0442\u043a\u0443\u0434\u0430, \u043a\u0430\u043a \u044f \u043f\u043e\u0434\u043e\u0437\u0440\u0435\u0432\u0430\u044e, \u0430\u0432\u0442\u043e\u0440\u044b ITIL \u0438 \u043f\u043e\u0437\u0430\u0438\u043c\u0441\u0442\u0432\u043e\u0432\u0430\u043b\u0438 \u043a\u043e\u0433\u0434\u0430-\u0442\u043e \u0438 \u0441\u0430\u043c\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435, \u0438 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b, \u0441 \u043d\u0438\u043c \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0435. \u0412\u043e\u0442, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0447\u0442\u043e \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0441\u044f \u0432 Major Incident Procedure Manual<\/a>, \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u043e\u043c London Emergency Services Liason Panel: \n<\/p>\n

\n

\n\t\t\"\"\n\t<\/p>\n

\n\t\tA major incident is any emergency that requires the implementation of special arrangements by one or more of the emergency services and will generally include the involvement, either directly or indirectly, of large numbers of people.\n\t<\/p>\n

\n\t\tFor example: \n\t<\/p>\n

    \n
  • \n\t\t\tThe rescue and transportation of a large number of casualties; \n\t\t<\/li>\n
  • \n\t\t\tThe large scale combined resources of Police, London Fire Brigade and London Ambulance Service; \n\t\t<\/li>\n
  • \n\t\t\tThe mobilisation and organisation of the emergency services and support services, for example local authority, to cater for the threat of death, serious injury or homelessness to a large number of people; and \n\t\t<\/li>\n
  • \n\t\t\tThe handling of a large number of enquiries likely to be generated both from the pubic and the news media usually made to the police.\n\t\t<\/li>\n<\/ul>\n<\/blockquote>\n

    \n\t\u0412 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u0435 \u043d\u0430 \u044f\u0437\u044b\u043a \u0418\u0422 \u044d\u0442\u043e, \u043c\u043d\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u043c\u043e\u0436\u043d\u043e \u0441\u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0442\u0430\u043a: \u0417\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 — \u043d\u0435\u0448\u0442\u0430\u0442\u043d\u0430\u044f \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f, \u0442\u0440\u0435\u0431\u0443\u044e\u0449\u0430\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0445 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u0439 \u0441 \u0443\u0447\u0430\u0441\u0442\u0438\u0435\u043c \u043e\u0434\u043d\u043e\u0439 \u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u043a\u043e\u043c\u0430\u043d\u0434 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0431\u044b\u0447\u043d\u043e — \u0437\u0430\u0442\u0440\u0430\u0433\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u0431\u043e\u043b\u044c\u0448\u043e\u0435 \u0447\u0438\u0441\u043b\u043e \u043b\u044e\u0434\u0435\u0439. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, <\/em>\n<\/p>\n

      \n
    • \n\t\t\u0412\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e \u0447\u0438\u0441\u043b\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439<\/em>\n\t<\/li>\n
    • \n\t\t\u041c\u0430\u0441\u0448\u0442\u0430\u0431\u043d\u044b\u0435 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u044b\u0435 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u041e\u0442\u0434\u0435\u043b\u0430 \u0418\u0422, \u0410\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u043e\u0442\u0434\u0435\u043b\u0430, \u041e\u0442\u0434\u0435\u043b\u0430 \u0418\u0411, \u041e\u0442\u0434\u0435\u043b\u0430 \u0441\u0432\u044f\u0437\u0438<\/em>\n\t<\/li>\n
    • \n\t\t\u041c\u043e\u0431\u0438\u043b\u0438\u0437\u0430\u0446\u0438\u044f \u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u0430\u0432\u0430\u0440\u0438\u0439\u043d\u044b\u0445 \u0441\u043b\u0443\u0436\u0431 \u0438 \u0441\u043b\u0443\u0436\u0431 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e \u0447\u0438\u0441\u043b\u0430 \u043f\u043e\u0434\u043c\u0435\u043d\u043d\u044b\u0445 \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u043c\u0435\u0441\u0442, \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u0440\u0435\u0437\u0435\u0440\u0432\u043d\u044b\u0445 \u043a\u0430\u043d\u0430\u043b\u043e\u0432 \u0441\u0432\u044f\u0437\u0438 \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043f\u0438\u0442\u0430\u043d\u0438\u044f \u0438 \u0442.\u043f. <\/em>\n\t<\/li>\n
    • \n\t\t\u041e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e \u0447\u0438\u0441\u043b\u0430 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0438 \u0434\u0440\u0443\u0433\u0438\u0445 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0449\u0438\u0445\u0441\u044f, \u043e\u0431\u044b\u0447\u043d\u043e — \u0447\u0435\u0440\u0435\u0437 Service Desk. <\/em>\n\t<\/li>\n<\/ul>\n

      \n\t\u0418\u0442\u0430\u043a, \u0432\u044b\u0445\u043e\u0434\u0438\u0442, \u0447\u0442\u043e \u043f\u0440\u0438\u0437\u043d\u0430\u043a\u0430\u043c\u0438 Major Incident'\u043e\u0432 \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f:\n<\/p>\n

        \n
      • \n\t\t\u0421\u0443\u0449\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0443\u0449\u0435\u0440\u0431 (\u0442\u0443\u0442 \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u044e\u0442\u0441\u044f \u043e\u0431\u044b\u0447\u043d\u044b\u0435 \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u0438, \u0442\u0435 \u0436\u0435, \u0447\u0442\u043e \u043f\u0440\u0438 \u043e\u0446\u0435\u043d\u043a\u0435 \u0443\u0449\u0435\u0440\u0431\u0430 \u043e\u0442 \u043e\u0431\u044b\u0447\u043d\u044b\u0445 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432: \u0432\u043b\u0438\u044f\u043d\u0438\u0435 \u043d\u0430 Vital Business Functions, \u0447\u0438\u0441\u043b\u043e \u0438 \u0441\u0442\u0430\u0442\u0443\u0441 \u0436\u0435\u0440\u0442\u0432, \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0435 \u043f\u043e\u0442\u0435\u0440\u0438, \u0438\u043c\u0438\u0434\u0436\u0435\u0432\u044b\u0435 \u043f\u043e\u0442\u0435\u0440\u0438, \u0432\u043b\u0438\u044f\u043d\u0438\u0435 \u043d\u0430 \u0438\u0441\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439…)\n\t<\/li>\n
      • \n\t\t\u0421\u043b\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0438 \u043c\u0430\u0441\u0448\u0442\u0430\u0431 \u0440\u0430\u0431\u043e\u0442 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u043c (\u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u044c \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0430\u0446\u0438\u0438 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u0430 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u043e\u0432, \u0447\u0430\u0441\u0442\u043e — \u0438\u0437 \u0441\u043c\u0435\u0436\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e \u0447\u0438\u0441\u043b\u0430 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442 \u0441 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e\u043c \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u043e\u0432 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b…)\n\t<\/li>\n<\/ul>\n

        \n\t\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u043d\u0435\u0438\u0437\u043c\u0435\u043d\u043d\u043e \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u044e\u0449\u0438\u0439 \u043f\u0440\u0438 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0438 \u0442\u0430\u043a\u0438\u0445 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432, \u043a\u0430\u0441\u0430\u0435\u0442\u0441\u044f \u0438\u0445 \u0438\u0434\u0435\u043d\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438. \u041a\u0442\u043e \u0438 \u043a\u0430\u043a \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0435\u0442 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043e\u0431 \u0430\u043a\u0442\u0438\u0432\u0430\u0446\u0438\u0438 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440? \u0412\u043e\u0442 \u0447\u0442\u043e \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u043e\u0431 \u044d\u0442\u043e\u043c \u0442\u043e \u0436\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e:\n<\/p>\n

        \n

        \n\t\tA major incident can be declared by any member of the emergency services which considers that any of the criteria outlined above has been satisfied. In certain circumstances such as flooding the local authority may declare a major incident.
        \n\t\tDespite the fact that what is a major incident to one of the emergency services may not be so to another, each of the other emergency services will attend with an appropriate predetermined response. This is so even if they are to be employed in a standby capacity and not directly involved in the incident.\n\t<\/p>\n

        \n\t\t\u0417\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u043e\u0431\u044a\u044f\u0432\u043b\u0435\u043d \u043b\u044e\u0431\u043e\u0439 \u0438\u0437 \u0430\u0432\u0430\u0440\u0438\u0439\u043d\u044b\u0445 \u0441\u043b\u0443\u0436\u0431, \u0435\u0441\u043b\u0438 \u043e\u043d\u0430 \u0441\u0447\u0438\u0442\u0430\u0435\u0442, \u0447\u0442\u043e \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u0435\u0442 \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u043c \u0432\u044b\u0448\u0435 \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u044f\u043c. (…)
        \n\t\t\u041d\u0435\u0441\u043c\u043e\u0442\u0440\u044f \u043d\u0430 \u0442\u043e, \u0447\u0442\u043e \u0434\u0440\u0443\u0433\u0438\u0435 \u0430\u0432\u0430\u0440\u0438\u0439\u043d\u044b\u0435 \u0441\u043b\u0443\u0436\u0431\u044b \u043c\u043e\u0433\u0443\u0442 \u043d\u0435 \u0432\u0438\u0434\u0435\u0442\u044c \u0432 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438 \u043f\u0440\u0438\u0437\u043d\u0430\u043a\u043e\u0432 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430, \u0432\u0441\u0435 \u043e\u043d\u0438 \u043e\u0431\u044f\u0437\u0430\u043d\u044b \u043e\u0442\u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u043f\u0440\u0435\u0434\u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u043e\u0439 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u043e\u0439 — \u0434\u0430\u0436\u0435 \u0435\u0441\u043b\u0438 \u043e\u043d\u0438 \u043d\u0435 \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0442\u044c \u0430\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0443\u0447\u0430\u0441\u0442\u0438\u044f \u0432 \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430. \n\t<\/p>\n<\/blockquote>\n

        \n\t\u0418\u043c\u0435\u043d\u043d\u043e \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0435 \u0443\u0447\u0430\u0441\u0442\u0438\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u0435\u043b\u0435\u0439 \u043c\u043d\u043e\u0433\u0438\u0445 \u043a\u043e\u043c\u0430\u043d\u0434 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432:\n<\/p>\n

        \n\t\"\"\n<\/p>\n

        \n\t\u0425\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u043d\u043e, \u0447\u0442\u043e "an investigation into the cause of the incident, together with the attendant hearings, may be superimposed onto the whole structure" (\u0440\u0430\u0437\u0434\u0435\u043b 2.3.2 \u0442\u043e\u0433\u043e \u0436\u0435 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430). \u0422\u043e \u0435\u0441\u0442\u044c \u0440\u0430\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0438\u0447\u0438\u043d \u043c\u043e\u0436\u0435\u0442 \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0442\u044c\u0441\u044f \u043e\u0434\u043d\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e \u0441 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u043c, \u043d\u043e \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u043e, \u043d\u0435 \u044f\u0432\u043b\u044f\u044f\u0441\u044c \u0447\u0430\u0441\u0442\u044c\u044e \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0441\u0430\u043c\u0438\u043c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u043c. \u0417\u0434\u0440\u0430\u0432c\u0442\u0432\u0443\u0439, \u0440\u0435\u0430\u043a\u0442\u0438\u0432\u043d\u043e\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u043f\u043e ITIL. \n<\/p>\n

        \n\t\u0412\u043e\u0442 \u0442\u0430\u043a\u0438\u0435 \u043d\u0430\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u044f \u0438 \u0430\u043d\u0430\u043b\u043e\u0433\u0438\u0438. \u0410 \u0447\u0442\u043e \u0432\u044b \u0434\u0435\u043b\u0430\u0435\u0442\u0435 \u0441\u043e \u0441\u0432\u043e\u0438\u043c\u0438 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438? \u0412 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438, \n<\/p>\n

          \n
        • \n\t\t\u043a\u0430\u043a \u0432\u044b \u0438\u0445 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442\u0435?\n\t<\/li>\n
        • \n\t\t\u043a\u043e\u0433\u043e \u0432\u044b \u043d\u0430\u0437\u043d\u0430\u0447\u0430\u0435\u0442\u0435 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u043c \u0437\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u0430\u0436\u0434\u044b\u043c \u0438\u0437 \u043d\u0438\u0445?\n\t<\/li>\n
        • \n\t\t\u043a\u0430\u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0443\u0435\u0442\u0435 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u0443\u044e \u0440\u0430\u0431\u043e\u0442\u0443 \u043a\u043e\u043c\u0430\u043d\u0434?\n\t<\/li>\n
        • \n\t\t\u043a\u0430\u043a \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0435 Major incident review? \n\t<\/li>\n<\/ul>\n

          \n\t <\/p>\n","protected":false},"excerpt":{"rendered":"

          \u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u0432 \u043d\u0430\u0447\u0430\u043b\u0435 \u044d\u0442\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0438 \u043a\u0443\u0440\u0441\u0435 \u043c\u044b \u0441 \u0435\u0433\u043e \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0430\u043c\u0438 \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u043b\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0434\u043b\u044f \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u044b\u0435 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432 \u043a\u043d\u0438\u0436\u043a\u0430\u0445. \u0423\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0438 \u043d\u0430\u0437\u044b\u0432\u0430\u043b\u0438 \u0442\u0430\u043a\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b "\u043a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u043c\u0438", \u044f \u043f\u043e \u043f\u0440\u0438\u0432\u044b\u0447\u043a\u0435 "\u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c\u0438". \u0427\u0442\u043e \u043c\u044b \u0432 \u0445\u043e\u0434\u0435 \u044d\u0442\u043e\u0433\u043e \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u0432\u044b\u044f\u0441\u043d\u0438\u043b\u0438:  \u0412\u043e-\u043f\u0435\u0440\u0432\u044b\u0445, \u0433\u043e\u0434\u043d\u043e\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430 \u043d\u0435 \u0442\u0430\u043a-\u0442\u043e \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0439\u0442\u0438 \u0432 \u043b\u0438\u0442\u0435\u0440\u0430\u0442\u0443\u0440\u0435. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0441\u043b\u043e\u0432\u0430\u0440\u044c ITIL \u0433\u043e\u0432\u043e\u0440\u0438\u0442, \u0447\u0442\u043e  Major Incident — The highest category of impact for an incident. A major incident results in significant disruption to the business.(\u0417\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 — \u041d\u0430\u0438\u0432\u044b\u0441\u0448\u0430\u044f \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u044f \u0432\u043b\u0438\u044f\u043d\u0438\u044f, \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u0435\u043c\u0430\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430. \u0417\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u0432\u044b\u0437\u044b\u0432\u0430\u0435\u0442 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u043f\u043e\u0442\u0435\u0440\u0438 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430.) \u0415\u0441\u043b\u0438 Critical \u0438\u043b\u0438 Major — \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043b\u0438\u0448\u044c \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u0430 "Impact", \u0442\u043e \u043d\u0435…<\/p>\n","protected":false},"author":4,"featured_media":13751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,85,198,1,10,130],"tags":[],"class_list":["post-13748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-analytics","category-ask-us-anything","category-framework-international-news","category-software","category-incident-management"],"yoast_head":"\nMajor \/ Critical Incident Management: \u0432\u0430\u0436\u043d\u0430\u044f \u0442\u0435\u043c\u043d\u0430\u044f \u043e\u0431\u043b\u0430\u0441\u0442\u044c – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u0432 \u043d\u0430\u0447\u0430\u043b\u0435 \u044d\u0442\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0438 \u043a\u0443\u0440\u0441\u0435 \u043c\u044b \u0441 \u0435\u0433\u043e \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0430\u043c\u0438 \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u043b\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0434\u043b\u044f \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u044b\u0435 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major \/ Critical Incident Management: \u0432\u0430\u0436\u043d\u0430\u044f \u0442\u0435\u043c\u043d\u0430\u044f \u043e\u0431\u043b\u0430\u0441\u0442\u044c – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u0432 \u043d\u0430\u0447\u0430\u043b\u0435 \u044d\u0442\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0438 \u043a\u0443\u0440\u0441\u0435 \u043c\u044b \u0441 \u0435\u0433\u043e \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0430\u043c\u0438 \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u043b\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0434\u043b\u044f \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u044b\u0435 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2014-02-28T04:00:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-03-23T09:20:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/02\/keep-calm-i-m-the-major-incident-manager.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u0420\u043e\u043c\u0430\u043d \u0416\u0443\u0440\u0430\u0432\u043b\u0451\u0432\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/\"},\"author\":{\"name\":\"\u0420\u043e\u043c\u0430\u043d \u0416\u0443\u0440\u0430\u0432\u043b\u0451\u0432\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/89a0b431db86dde72c6b34f786a6cdd3\"},\"headline\":\"Major \/ Critical Incident Management: \u0432\u0430\u0436\u043d\u0430\u044f \u0442\u0435\u043c\u043d\u0430\u044f \u043e\u0431\u043b\u0430\u0441\u0442\u044c\",\"datePublished\":\"2014-02-28T04:00:48+00:00\",\"dateModified\":\"2014-03-23T09:20:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/\"},\"wordCount\":948,\"commentCount\":15,\"publisher\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2014\/02\/major-critical-incident-management-vazhnaya-temnaya-oblast\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/02\/keep-calm-i-m-the-major-incident-manager.png\",\"articleSection\":[\"ITIL\",\"\u0410\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430: \u0442\u043e\u0447\u043a\u0430 \u0437\u0440\u0435\u043d\u0438\u044f\",\"\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430\",\"\u0418\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438 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