{"id":14293,"date":"2014-03-29T05:02:23","date_gmt":"2014-03-29T01:02:23","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=14293"},"modified":"2022-08-07T14:01:01","modified_gmt":"2022-08-07T11:01:01","slug":"interesnye-vebinary-so-vsego-sveta","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2014\/03\/interesnye-vebinary-so-vsego-sveta\/","title":{"rendered":"\u0418\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0435 \u0432\u0435\u0431\u0438\u043d\u0430\u0440\u044b \u0441\u043e \u0432\u0441\u0435\u0433\u043e \u0441\u0432\u0435\u0442\u0430"},"content":{"rendered":"

\n\t\"\"<\/a>\u041e \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 24-\u0447\u0430\u0441\u043e\u0432\u043e\u0439 \u043e\u043d\u043b\u0430\u0439\u043d-\u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043f\u043e ITSM — Tomorrows Future Today<\/a> \u0443\u0436\u0435, \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430, \u0437\u043d\u0430\u044e\u0442 \u043c\u043d\u043e\u0433\u0438\u0435. \u042d\u0442\u043e \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u043e\u0435 \u0441\u043e\u0431\u044b\u0442\u0438\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u043b\u043e\u0441\u044c \u0442\u0440\u0438\u0436\u0434\u044b \u0438 \u043a\u0430\u0436\u0434\u044b\u0439 \u0440\u0430\u0437 \u0441\u043e\u0431\u0438\u0440\u0430\u043b\u043e \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u0441\u043f\u0438\u043a\u0435\u0440\u043e\u0432 \u0438 \u043e\u0433\u0440\u043e\u043c\u043d\u0443\u044e \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u044e \u043f\u043e \u0432\u0441\u0435\u043c\u0443 \u043c\u0438\u0440\u0443. \u041e\u0434\u043d\u043e \u0438\u0437 \u0437\u0430\u043c\u0435\u0447\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u0441\u0432\u043e\u0439\u0441\u0442\u0432 \u044d\u0442\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u0437\u0430\u043a\u043b\u044e\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u043f\u0438\u0441\u0438 \u0432\u044b\u0441\u0442\u0443\u043f\u043b\u0435\u043d\u0438\u0439 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u0435\u0439\u0448\u0438\u0445 \u0434\u043e\u043a\u043b\u0430\u0434\u043e\u0432, \u0441\u043e\u0431\u0440\u0430\u043d\u043d\u044b\u0445 \u0441\u043e \u0432\u0441\u0435\u0433\u043e \u0441\u0432\u0435\u0442\u0430, \u043e\u0441\u0442\u0430\u044e\u0442\u0441\u044f \u0438 \u043d\u0430\u043a\u0430\u043f\u043b\u0438\u0432\u0430\u044e\u0442\u0441\u044f \u0432 \u0435\u0434\u0438\u043d\u043e\u043c \u043c\u0435\u0441\u0442\u0435 — \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438<\/a>. \u0410 \u0432\u043e\u0442, \u043a \u0441\u043b\u043e\u0432\u0443, \u0438 \u0441\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 \u0437\u0430\u043f\u0438\u0441\u0438 \u0441 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u0437\u0430\u043f\u0443\u0441\u043a\u0430 — TFT2014<\/a>:\n<\/p>\n

    \n
  1. \n\t\tKiran Kumar Pabbathi<\/strong>,    Top 5 Issues in ITSM consulting projects and its mitigation methods<\/a>.\n\t<\/li>\n
  2. \n\t\tDan Lee<\/strong>,    Creating enjoyable customer experiences — it's not as hard as you think<\/a>.\n\t<\/li>\n
  3. \n\t\tSuresh GP<\/strong>,    Best Practice Frameworks and Standards adoption — Why Complicate? Be Pragmatic<\/a>.\n\t<\/li>\n
  4. \n\t\tMark Smalley<\/strong>,    My favourite IT paradigms<\/a>.\n\t<\/li>\n
  5. \n\t\tKorrine Jones<\/strong>,    Virtual Reality – overcoming the challenges of remote working to create high performing virtual ITSM teams<\/a>.\n\t<\/li>\n
  6. \n\t\tJon Hall<\/strong>,    The End of IT's monopoly on trust: vital lessons from the consumer space<\/a>.\n\t<\/li>\n
  7. \n\t\tRajesh Gundurao<\/strong>,    technology trends and impact on ITIL<\/a>.\n\t<\/li>\n
  8. \n\t\tAnthony Orr<\/strong>,    ITIL.next<\/a>\n\t<\/li>\n
  9. \n\t\tRui Soares<\/strong>,    Drawing stories for a change (or two)<\/a>.\n\t<\/li>\n
  10. \n\t\tSimone Jo Moore<\/strong>,    A novel way of leading<\/a>.\n\t<\/li>\n
  11. \n\t\tMatthew Laurenceau<\/strong>,    Community management. The good, the Bad, and the Ugly<\/a>.\n\t<\/li>\n
  12. \n\t\tPeter Johnson<\/strong>,    The (customer service) revolution will not be tweeted<\/a>.\n\t<\/li>\n
  13. \n\t\tHoward Kendall<\/strong>,    Never mind the B******s, this is for real!<\/a>\n\t<\/li>\n
  14. \n\t\tJames Woodward<\/strong>,    ITIL Versus Process — Story 10 Years After<\/a>…\n\t<\/li>\n
  15. \n\t\tMauricio Corona<\/strong>,    The role of service management in Business Models<\/a>.\n\t<\/li>\n
  16. \n\t\tMark Fitzgerald<\/strong>,    Make Sense Out Of Information Chaos<\/a>.\n\t<\/li>\n
  17. \n\t\tAmy Donahue<\/strong>,    Technology for an abundance culture<\/a>.\n\t<\/li>\n
  18. \n\t\tRoger Williams<\/strong>,    Homo Socialus in the Age of Distraction<\/a>.\n\t<\/li>\n
  19. \n\t\tRyan Ogilvie<\/strong>,    What the hell is IT doing?<\/a>\n\t<\/li>\n
  20. \n\t\tRob England<\/strong>,    Meet in the middle: Slow IT and Fast IT<\/a>.\n\t<\/li>\n
  21. \n\t\tPeter Lijnse<\/strong>,     The Business-IT love requires lubrication<\/a>.\n\t<\/li>\n
  22. \n\t\tSean McClean<\/strong>,    Crushing the Compass: Directionless Learning?<\/a>\n\t<\/li>\n
  23. \n\t\tDan Kane<\/strong>,    Are those real metrics, or are you just telling stories?<\/a>\n\t<\/li>\n
  24. \n\t\tKaren Ferris<\/strong>,    IT Service Management Monopoly | Macanta<\/a>.\n\t<\/li>\n<\/ol>\n

    \n\t\u041f\u043e\u0441\u043b\u0435 \u043e\u043a\u043e\u043d\u0447\u0430\u043d\u0438\u044f \u043f\u0440\u0435\u0434\u044b\u0434\u0443\u0449\u0435\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u044b \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0438 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0441\u043e\u0431\u044b\u0442\u0438\u0435 \u043f\u0440\u043e\u0438\u0437\u043e\u0439\u0434\u0435\u0442 \u0432 \u0438\u044e\u043d\u0435 \u044d\u0442\u043e\u0433\u043e \u0433\u043e\u0434\u0430. \u0421\u0431\u043e\u0440 \u0437\u0430\u044f\u0432\u043e\u043a \u043e\u0442 \u0436\u0435\u043b\u0430\u044e\u0449\u0438\u0445 \u0432\u044b\u0441\u0442\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0447\u0430\u043b\u0441\u044f \u0438 \u0441\u043f\u0438\u0441\u043e\u043a \u0434\u043b\u044f \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u0430\u043d\u0438\u044f<\/a> \u0443\u0436\u0435 \u043d\u0430\u043f\u043e\u043b\u043d\u044f\u0435\u0442\u0441\u044f. \u0421\u0430\u043c\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u043d\u0430\u0447\u0438\u043d\u0430\u0442\u044c \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u0430\u0442\u044c \u0437\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0435 \u0442\u0435\u043c\u044b \u0438 \u0445\u043e\u0440\u043e\u0448\u0438\u0445 \u0430\u0432\u0442\u043e\u0440\u043e\u0432.<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u041e \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 24-\u0447\u0430\u0441\u043e\u0432\u043e\u0439 \u043e\u043d\u043b\u0430\u0439\u043d-\u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043f\u043e ITSM — Tomorrows Future Today \u0443\u0436\u0435, \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430, \u0437\u043d\u0430\u044e\u0442 \u043c\u043d\u043e\u0433\u0438\u0435. \u042d\u0442\u043e \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u043e\u0435 \u0441\u043e\u0431\u044b\u0442\u0438\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u043b\u043e\u0441\u044c \u0442\u0440\u0438\u0436\u0434\u044b \u0438 \u043a\u0430\u0436\u0434\u044b\u0439 \u0440\u0430\u0437 \u0441\u043e\u0431\u0438\u0440\u0430\u043b\u043e \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u0441\u043f\u0438\u043a\u0435\u0440\u043e\u0432 \u0438 \u043e\u0433\u0440\u043e\u043c\u043d\u0443\u044e \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u044e \u043f\u043e \u0432\u0441\u0435\u043c\u0443 \u043c\u0438\u0440\u0443. \u041e\u0434\u043d\u043e \u0438\u0437 \u0437\u0430\u043c\u0435\u0447\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u0441\u0432\u043e\u0439\u0441\u0442\u0432 \u044d\u0442\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u0437\u0430\u043a\u043b\u044e\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u043f\u0438\u0441\u0438 \u0432\u044b\u0441\u0442\u0443\u043f\u043b\u0435\u043d\u0438\u0439 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u0435\u0439\u0448\u0438\u0445 \u0434\u043e\u043a\u043b\u0430\u0434\u043e\u0432, \u0441\u043e\u0431\u0440\u0430\u043d\u043d\u044b\u0445 \u0441\u043e \u0432\u0441\u0435\u0433\u043e \u0441\u0432\u0435\u0442\u0430, \u043e\u0441\u0442\u0430\u044e\u0442\u0441\u044f \u0438 \u043d\u0430\u043a\u0430\u043f\u043b\u0438\u0432\u0430\u044e\u0442\u0441\u044f \u0432 \u0435\u0434\u0438\u043d\u043e\u043c \u043c\u0435\u0441\u0442\u0435 — \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438. \u0410 \u0432\u043e\u0442, \u043a \u0441\u043b\u043e\u0432\u0443, \u0438 \u0441\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 \u0437\u0430\u043f\u0438\u0441\u0438 \u0441 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u0437\u0430\u043f\u0443\u0441\u043a\u0430 — TFT2014: Kiran Kumar Pabbathi,    Top 5 Issues in ITSM consulting projects and its mitigation methods. Dan Lee,    Creating enjoyable customer experiences — it's not as hard…<\/p>\n","protected":false},"author":2,"featured_media":14298,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,379,1,117,96],"tags":[],"class_list":["post-14293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-service-management","category-archive","category-framework-international-news","category-events","category-everything"],"yoast_head":"\n\u0418\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0435 \u0432\u0435\u0431\u0438\u043d\u0430\u0440\u044b \u0441\u043e \u0432\u0441\u0435\u0433\u043e \u0441\u0432\u0435\u0442\u0430 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041e \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 24-\u0447\u0430\u0441\u043e\u0432\u043e\u0439 \u043e\u043d\u043b\u0430\u0439\u043d-\u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043f\u043e ITSM - Tomorrows Future Today \u0443\u0436\u0435, \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430, \u0437\u043d\u0430\u044e\u0442 \u043c\u043d\u043e\u0433\u0438\u0435. \u042d\u0442\u043e \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u043e\u0435 \u0441\u043e\u0431\u044b\u0442\u0438\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u043b\u043e\u0441\u044c \u0442\u0440\u0438\u0436\u0434\u044b \u0438\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2014\/03\/interesnye-vebinary-so-vsego-sveta\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0418\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0435 \u0432\u0435\u0431\u0438\u043d\u0430\u0440\u044b \u0441\u043e \u0432\u0441\u0435\u0433\u043e \u0441\u0432\u0435\u0442\u0430 – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041e \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 24-\u0447\u0430\u0441\u043e\u0432\u043e\u0439 \u043e\u043d\u043b\u0430\u0439\u043d-\u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043f\u043e ITSM - Tomorrows Future Today \u0443\u0436\u0435, \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430, \u0437\u043d\u0430\u044e\u0442 \u043c\u043d\u043e\u0433\u0438\u0435. \u042d\u0442\u043e \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u043e\u0435 \u0441\u043e\u0431\u044b\u0442\u0438\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u043b\u043e\u0441\u044c \u0442\u0440\u0438\u0436\u0434\u044b \u0438\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2014\/03\/interesnye-vebinary-so-vsego-sveta\/\" \/>\n<meta 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