{"id":14654,"date":"2014-05-14T12:00:54","date_gmt":"2014-05-14T08:00:54","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=14654"},"modified":"2014-05-08T15:06:18","modified_gmt":"2014-05-08T11:06:18","slug":"gde-v-itil-shablony-processov","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2014\/05\/gde-v-itil-shablony-processov\/","title":{"rendered":"\u0413\u0434\u0435 \u0432 ITIL \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432?"},"content":{"rendered":"

\n\t\"JanvanBon\"<\/a>\u042f\u043d \u0432\u0430\u043d \u0411\u043e\u043d, ITSM-\u044d\u043a\u0441\u043f\u0435\u0440\u0442 \u0438\u0437 \u041d\u0438\u0434\u0435\u0440\u043b\u0430\u043d\u0434\u043e\u0432, \u0432\u044b\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f<\/a> \u043d\u0430\u00a0\u0442\u0435\u043c\u0443 \u043f\u043e\u043f\u0443\u043b\u044f\u0440\u043d\u043e\u0433\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0432 Google \u0438 \u0437\u0430\u043e\u0434\u043d\u043e \u0434\u0430\u0451\u0442 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0441\u043b\u043e\u0432\u0443 «\u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430».\n<\/p>\n

\n

\n\t\t\u042f \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u044e \u043b\u044e\u0434\u0435\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0449\u0443\u0442\u00a0\u00ab\u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITIL\u00bb. \u0415\u0441\u043b\u0438 \u0432\u0432\u0435\u0441\u0442\u0438 \u044d\u0442\u0438 \u0441\u043b\u043e\u0432\u0430 \u0432 \u043f\u043e\u0438\u0441\u043a\u043e\u0432\u0438\u043a\u0435, \u0432\u044b \u0443\u0432\u0438\u0434\u0438\u0442\u0435 \u043e\u0433\u0440\u043e\u043c\u043d\u043e\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u043e\u0434\u043e\u0431\u043d\u044b\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432, \u0447\u0435\u043c\u0443 \u044f \u0431\u0435\u0437\u043c\u0435\u0440\u043d\u043e \u0443\u0434\u0438\u0432\u043b\u0451\u043d. \u041d\u0435\u0442 \u043b\u0438 \u0437\u0434\u0435\u0441\u044c \u0444\u0443\u043d\u0434\u0430\u043c\u0435\u043d\u0442\u0430\u043b\u044c\u043d\u043e\u0439 \u043e\u0448\u0438\u0431\u043a\u0438?\n\t<\/p>\n

\n\t\t\u041d\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0435 ITIL \u043d\u0430\u043f\u0438\u0441\u0430\u043d\u043e, \u0447\u0442\u043e \u044d\u0442\u043e \u043d\u0430\u0431\u043e\u0440 \u043f\u0440\u0430\u043a\u0442\u0438\u043a. \u041f\u0440\u0430\u043a\u0442\u0438\u043a\u0430 \u2013 \u044d\u0442\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430, \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u043c\u043e\u0433\u043e \u043b\u044e\u0434\u044c\u043c\u0438, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432, \u043e\u043f\u0438\u0441\u044b\u0432\u0430\u044e\u0449\u0438\u0439, \u043a\u0430\u043a \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0443\u0441\u043b\u0443\u0433\u0438. \u041f\u043e\u044d\u0442\u043e\u043c\u0443, \u0435\u0441\u043b\u0438 \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u0430 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043d\u0430\u044f \u043c\u043e\u0434\u0435\u043b\u044c, \u043d\u0443\u0436\u043d\u043e \u0438\u0441\u043a\u0430\u0442\u044c \u0433\u0434\u0435-\u043d\u0438\u0431\u0443\u0434\u044c \u043f\u043e\u0433\u043b\u0443\u0431\u0436\u0435, \u0447\u0435\u043c \u0432 ITIL.\n\t<\/p>\n

\n\t\t\u0412 \u043a\u043d\u0438\u0433\u0430\u0445 ITIL \u0432\u044b \u043d\u0430\u0439\u0434\u0451\u0442\u0435 \u043a\u0443\u0441\u043e\u0447\u043a\u0438, \u0431\u043b\u0438\u0437\u043a\u0438\u0435 \u043a \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u043d\u043e \u0441\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0438\u0437 \u043d\u0438\u0445 \u043c\u043e\u0434\u0435\u043b\u044c \u043a\u0430\u043a\u043e\u0433\u043e-\u043d\u0438\u0431\u0443\u0434\u044c \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0441\u043b\u043e\u0436\u043d\u043e, \u0442\u0430\u043a \u043a\u0430\u043a \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u0438 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u044b \u0438 \u0440\u0430\u0431\u043e\u0447\u0438\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u0438. \u0415\u0441\u043b\u0438 \u043f\u044b\u0442\u0430\u0442\u044c\u0441\u044f \u0441\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u043e ITIL, \u0442\u043e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u0441\u044f. \u0416\u0435\u043b\u0430\u043d\u0438\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0441\u044d\u043a\u043e\u043d\u043e\u043c\u0438\u0442\u044c \u043d\u0430 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0438 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430 \u2013 \u044d\u0442\u043e \u043e\u0434\u043d\u0430 \u0438\u0437 \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u0445 \u00a0\u043f\u0440\u0438\u0447\u0438\u043d \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432 ITIL-\u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432.\n\t<\/p>\n

\n\t\t\u041d\u043e \u043f\u043e\u043c\u043d\u0438\u0442\u0435: \u0435\u0449\u0451 \u043d\u0438\u043a\u043e\u0433\u043e \u043d\u0435 \u0443\u0432\u043e\u043b\u044c\u043d\u044f\u043b\u0438 \u0437\u0430 \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u0443 ITIL-\u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430! \ud83d\ude09\n\t<\/p>\n<\/blockquote>\n

\n\t\u0412 \u0437\u0430\u043c\u0435\u0442\u043a\u0435 \u042f\u043d\u0430<\/a> \u0432\u044b \u043d\u0430\u0439\u0434\u0451\u0442\u0435 \u0441\u043f\u0438\u0441\u043e\u043a \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0445 \u0430\u043b\u044c\u0442\u0435\u0440\u043d\u0430\u0442\u0438\u0432 \u044d\u0442\u043e\u043c\u0443 \u043f\u0435\u0447\u0430\u043b\u044c\u043d\u043e\u043c\u0443 \u043f\u0443\u0442\u0438.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u042f\u043d \u0432\u0430\u043d \u0411\u043e\u043d, ITSM-\u044d\u043a\u0441\u043f\u0435\u0440\u0442 \u0438\u0437 \u041d\u0438\u0434\u0435\u0440\u043b\u0430\u043d\u0434\u043e\u0432, \u0432\u044b\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u043d\u0430\u00a0\u0442\u0435\u043c\u0443 \u043f\u043e\u043f\u0443\u043b\u044f\u0440\u043d\u043e\u0433\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0432 Google \u0438 \u0437\u0430\u043e\u0434\u043d\u043e \u0434\u0430\u0451\u0442 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0441\u043b\u043e\u0432\u0443 «\u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430». \u042f \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u044e \u043b\u044e\u0434\u0435\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0449\u0443\u0442\u00a0\u00ab\u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITIL\u00bb. \u0415\u0441\u043b\u0438 \u0432\u0432\u0435\u0441\u0442\u0438 \u044d\u0442\u0438 \u0441\u043b\u043e\u0432\u0430 \u0432 \u043f\u043e\u0438\u0441\u043a\u043e\u0432\u0438\u043a\u0435, \u0432\u044b \u0443\u0432\u0438\u0434\u0438\u0442\u0435 \u043e\u0433\u0440\u043e\u043c\u043d\u043e\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u043e\u0434\u043e\u0431\u043d\u044b\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432, \u0447\u0435\u043c\u0443 \u044f \u0431\u0435\u0437\u043c\u0435\u0440\u043d\u043e \u0443\u0434\u0438\u0432\u043b\u0451\u043d. \u041d\u0435\u0442 \u043b\u0438 \u0437\u0434\u0435\u0441\u044c \u0444\u0443\u043d\u0434\u0430\u043c\u0435\u043d\u0442\u0430\u043b\u044c\u043d\u043e\u0439 \u043e\u0448\u0438\u0431\u043a\u0438? \u041d\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0435 ITIL \u043d\u0430\u043f\u0438\u0441\u0430\u043d\u043e, \u0447\u0442\u043e \u044d\u0442\u043e \u043d\u0430\u0431\u043e\u0440 \u043f\u0440\u0430\u043a\u0442\u0438\u043a. \u041f\u0440\u0430\u043a\u0442\u0438\u043a\u0430 \u2013 \u044d\u0442\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430, \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u043c\u043e\u0433\u043e \u043b\u044e\u0434\u044c\u043c\u0438, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432, \u043e\u043f\u0438\u0441\u044b\u0432\u0430\u044e\u0449\u0438\u0439, \u043a\u0430\u043a \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0443\u0441\u043b\u0443\u0433\u0438. \u041f\u043e\u044d\u0442\u043e\u043c\u0443, \u0435\u0441\u043b\u0438 \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u0430 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043d\u0430\u044f \u043c\u043e\u0434\u0435\u043b\u044c, \u043d\u0443\u0436\u043d\u043e \u0438\u0441\u043a\u0430\u0442\u044c \u0433\u0434\u0435-\u043d\u0438\u0431\u0443\u0434\u044c \u043f\u043e\u0433\u043b\u0443\u0431\u0436\u0435, \u0447\u0435\u043c \u0432 ITIL. \u0412 \u043a\u043d\u0438\u0433\u0430\u0445 ITIL \u0432\u044b \u043d\u0430\u0439\u0434\u0451\u0442\u0435 \u043a\u0443\u0441\u043e\u0447\u043a\u0438, \u0431\u043b\u0438\u0437\u043a\u0438\u0435 \u043a \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u043d\u043e \u0441\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0438\u0437 \u043d\u0438\u0445 \u043c\u043e\u0434\u0435\u043b\u044c \u043a\u0430\u043a\u043e\u0433\u043e-\u043d\u0438\u0431\u0443\u0434\u044c…<\/p>\n","protected":false},"author":2,"featured_media":14655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,77,12],"tags":[],"class_list":["post-14654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-processes","category-itsm-humour-fun"],"yoast_head":"\n\u0413\u0434\u0435 \u0432 ITIL \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432? – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u042f\u043d \u0432\u0430\u043d \u0411\u043e\u043d, ITSM-\u044d\u043a\u0441\u043f\u0435\u0440\u0442 \u0438\u0437 \u041d\u0438\u0434\u0435\u0440\u043b\u0430\u043d\u0434\u043e\u0432, \u0432\u044b\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u043d\u0430\u00a0\u0442\u0435\u043c\u0443 \u043f\u043e\u043f\u0443\u043b\u044f\u0440\u043d\u043e\u0433\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0432 Google \u0438 \u0437\u0430\u043e\u0434\u043d\u043e \u0434\u0430\u0451\u0442 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 \u0441\u043b\u043e\u0432\u0443 "\u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430". \u042f \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2014\/05\/gde-v-itil-shablony-processov\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0413\u0434\u0435 \u0432 ITIL \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432? – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u042f\u043d 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