{"id":15584,"date":"2014-08-25T01:40:38","date_gmt":"2014-08-24T21:40:38","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=15584"},"modified":"2014-08-25T01:45:05","modified_gmt":"2014-08-24T21:45:05","slug":"pro-kastomiziruemost-instrumentov","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2014\/08\/pro-kastomiziruemost-instrumentov\/","title":{"rendered":"\u041f\u0440\u043e «\u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0438\u0440\u0443\u0435\u043c\u043e\u0441\u0442\u044c» \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432"},"content":{"rendered":"

\n\t\u041e\u0441\u043d\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043f\u043e\u0440\u0442\u0430\u043b\u0430 The ITSM Review,<\/span> \u041c\u0430\u0440\u0442\u0438\u043d \u0422\u043e\u043c\u043f\u0441\u043e\u043d, \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b<\/a> \u043d\u0430 \u043f\u043e\u0440\u0442\u0430\u043b\u0435 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u0443\u044e \u0437\u0430\u043c\u0435\u0442\u043a\u0443 \u043f\u043e \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u0430\u043c, \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u043d\u044b\u043c \u0432 \u0445\u043e\u0434\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 ITSM-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 "ITSM Tools Universe<\/a>". \u0412 \u043d\u0435\u0439 \u043e\u043d \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u0430\u043d\u0430\u043b\u0438\u0437\u0430 \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0434\u0430\u043d\u043d\u044b\u0445, \u0441\u043e\u0431\u0440\u0430\u043d\u043d\u044b\u0445 \u0432 \u0445\u043e\u0434\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043a\u0430\u0441\u0430\u044e\u0442\u0441\u044f \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u0438\u0441\u0442\u0435\u043c.\n<\/p>\n

\n\t\u0412 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438 \u043e\u0434\u0438\u043d \u0438\u0437 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0431\u044b\u043b \u043e\u0437\u0432\u0443\u0447\u0435\u043d \u043a\u0430\u043a \u0432\u0435\u043d\u0434\u043e\u0440\u0430\u043c, \u0442\u0430\u043a \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430\u043c \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439:\n<\/p>\n

\n

\n\t\t\u0412\u043e\u043f\u0440\u043e\u0441: \u041f\u043e \u0448\u043a\u0430\u043b\u0435 \u043e\u0442 1 \u0434\u043e 10 (\u0433\u0434\u0435 1 — \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u0441\u0438\u043b\u0430\u043c\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u0430 10 — \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u0432\u0438\u0441\u0438\u0442 \u043e\u0442 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u043e\u0432 \u0438 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u044f \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f) \u043e\u0446\u0435\u043d\u0438\u0442\u0435 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0432\u0430\u0448\u0435\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u044b?<\/span>\n\t<\/p>\n<\/blockquote>\n

\n\t\u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u044b \u043d\u0430 \u0433\u0440\u0430\u0444\u0438\u043a\u0435 \u043d\u0438\u0436\u0435:<\/span>\n<\/p>\n

\n\t\"itsm_tools_1\"<\/a>\n<\/p>\n

\n\t\u0427\u0442\u043e \u043d\u0435\u0443\u0434\u0438\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e — \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432 \u0438 \u0432\u0435\u043d\u0434\u043e\u0440\u043e\u0432 \u043d\u0435 \u0441\u043e\u0432\u0441\u0435\u043c \u0441\u043e\u0432\u043f\u0430\u0434\u0430\u044e\u0442 \u0432\u043e \u043c\u043d\u0435\u043d\u0438\u0438. \u041f\u0440\u0438 \u044d\u0442\u043e\u043c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435, \u0432 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u043c, \u0443\u0432\u0435\u0440\u0435\u043d\u044b \u0432 \u043f\u0440\u043e\u0441\u0442\u043e\u0442\u0435 \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u0432\u043e\u0438\u0445 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 (\u043f\u043e \u043a\u0440\u0430\u0439\u043d\u0435\u0439 \u043c\u0435\u0440\u0435 \u0431\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0438). \u0415\u0441\u0442\u044c \u043f\u0440\u0430\u0432\u0434\u0430 \u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u0435\u043d\u0434\u043e\u0440\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u0440\u0438\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0442\u0441\u044f \u0440\u0430\u0434\u0438\u043a\u0430\u043b\u044c\u043d\u043e \u0434\u0440\u0443\u0433\u043e\u0433\u043e \u043c\u043d\u0435\u043d\u0438\u044f.<\/span>\n<\/p>\n

\n\t\u0412 \u0441\u0442\u0430\u0442\u044c\u0435 \u0442\u0430\u043a\u0436\u0435 \u043f\u0440\u0438\u0432\u043e\u0434\u044f\u0442\u0441\u044f \u0434\u0430\u043d\u043d\u044b\u0435 \u043f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432 \u043e "\u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0438\u0440\u0443\u0435\u043c\u043e\u0441\u0442\u0438" \u0441\u0438\u0441\u0442\u0435\u043c\u044b:<\/span>\n<\/p>\n

\n\t\"itsm_tools_2\"<\/a>\n<\/p>\n

\n\t\u0438 \u0434\u0430\u043d\u043d\u044b\u0435 \u043e \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u043c\u043d\u0435\u043d\u0438\u044f \u0432\u0435\u043d\u0434\u0440\u0430 \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430:<\/span>\n<\/p>\n

\n\t\"itsm_tools_3\"<\/a>\n<\/p>\n

\n\t\u0410 \u043a\u0430\u043a \u0432\u044b \u043e\u0446\u0435\u043d\u0438\u0432\u0430\u0435\u0442\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043f\u043e \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u0432\u043e\u0435\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438? \u0413\u043e\u0442\u043e\u0432\u044b \u0432\u0441\u0435 \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u044b\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u0438\u043c\u0438 \u0441\u0438\u043b\u0430\u043c\u0438 \u0438\u043b\u0438 \u0431\u0435\u0437 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u043e\u0432 \u043d\u0438\u043a\u0430\u043a?<\/span>\n<\/p>\n

\n\t <\/p>\n","protected":false},"excerpt":{"rendered":"

\u041e\u0441\u043d\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043f\u043e\u0440\u0442\u0430\u043b\u0430 The ITSM Review, \u041c\u0430\u0440\u0442\u0438\u043d \u0422\u043e\u043c\u043f\u0441\u043e\u043d, \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b \u043d\u0430 \u043f\u043e\u0440\u0442\u0430\u043b\u0435 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u0443\u044e \u0437\u0430\u043c\u0435\u0442\u043a\u0443 \u043f\u043e \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u0430\u043c, \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u043d\u044b\u043c \u0432 \u0445\u043e\u0434\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 ITSM-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 "ITSM Tools 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\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0432\u0430\u0448\u0435\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u044b? \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u044b \u043d\u0430 \u0433\u0440\u0430\u0444\u0438\u043a\u0435 \u043d\u0438\u0436\u0435: \u0427\u0442\u043e \u043d\u0435\u0443\u0434\u0438\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e — \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432 \u0438 \u0432\u0435\u043d\u0434\u043e\u0440\u043e\u0432…<\/p>\n","protected":false},"author":2,"featured_media":15585,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,85,96,10],"tags":[],"class_list":["post-15584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-service-management","category-analytics","category-everything","category-software"],"yoast_head":"\n\u041f\u0440\u043e "\u043a\u0430\u0441\u0442\u043e\u043c\u0438\u0437\u0438\u0440\u0443\u0435\u043c\u043e\u0441\u0442\u044c" \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041e\u0441\u043d\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043f\u043e\u0440\u0442\u0430\u043b\u0430 The ITSM Review, \u041c\u0430\u0440\u0442\u0438\u043d \u0422\u043e\u043c\u043f\u0441\u043e\u043d, 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