{"id":16174,"date":"2014-10-28T07:00:58","date_gmt":"2014-10-28T03:00:58","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=16174"},"modified":"2014-10-27T20:27:23","modified_gmt":"2014-10-27T16:27:23","slug":"realnye-primery-opisanij-processov-upravlenie-izmeneniyami","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2014\/10\/realnye-primery-opisanij-processov-upravlenie-izmeneniyami\/","title":{"rendered":"\u0420\u0435\u0430\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432: \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438"},"content":{"rendered":"<p style=\"text-align: justify;\">\n\t<a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2014\/10\/Change.jpg\"><img loading=\"lazy\" decoding=\"async\" alt=\"Change\" class=\"alignright size-full wp-image-16195\" height=\"208\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2014\/10\/Change.jpg\" width=\"299\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/10\/Change.jpg 831w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/10\/Change-300x208.jpg 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/10\/Change-200x140.jpg 200w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/10\/Change-660x459.jpg 660w\" sizes=\"auto, (max-width: 299px) 100vw, 299px\" \/><\/a>\u041c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u043c\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u0430\u043c\u0438 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439, \u0448\u0430\u0431\u043b\u043e\u043d\u043e\u0432 \u0438 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u043e\u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITSM, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u043d\u0430 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b <a href=\"https:\/\/realitsm.ru\/2014\/10\/realnye-primery-opisanij-processov-upravlenie-urovnem-uslug-slm\/\">\u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b\u0438<\/a> \u0441\u043f\u0438\u0441\u043e\u043a \u043f\u0440\u0438\u043c\u0435\u0440\u043e\u0432 \u0434\u043b\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433 (SLM). \u0421\u0435\u0433\u043e\u0434\u043d\u044f \u043c\u044b \u0441\u0434\u0435\u043b\u0430\u043b\u0438 \u0430\u043d\u0430\u043b\u043e\u0433\u0438\u0447\u043d\u0443\u044e \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0443 \u0434\u043b\u044f \u043d\u0435 \u043c\u0435\u043d\u0435\u0435 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0433\u043e \u0438 \u0434\u043e\u0441\u0442\u043e\u0439\u043d\u043e\u0433\u043e \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 &#8212; \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438.\n<\/p>\n<p style=\"text-align: justify;\">\n\t\u041d\u0438\u0436\u0435 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d\u044b \u043f\u0440\u0438\u043c\u0435\u0440\u044b, \u0441 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u043c\u043e\u0436\u043d\u043e \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u0432 \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u043c \u0434\u043e\u0441\u0442\u0443\u043f\u0435:\n<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/services\/high-availability\/white_paper_c11-458050.html\">CISCO Systems<\/a> &#8212; \u043b\u0443\u0447\u0448\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u043e\u0442 \u043c\u0438\u0440\u043e\u0432\u043e\u0433\u043e \u043b\u0438\u0434\u0435\u0440\u0430 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0441\u0435\u0442\u0435\u0432\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/its.uncg.edu\/service_management\/change\/\">University of North Carolina Greensboro<\/a> &#8212; \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 \u043c\u043e\u0436\u043d\u043e \u0441\u043a\u0430\u0447\u0430\u0442\u044c \u043f\u0440\u0438\u043c\u0435\u0440 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0432 \u0423\u043d\u0438\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442\u0435 \u0413\u0440\u0438\u043d\u0441\u0431\u043e\u0440\u043e, \u0421\u0428\u0410;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.it.northwestern.edu\/bin\/docs\/service-manager\/ChangeManagementProcess2.7.pdf\">Northwestern University Information Technology (PDF)<\/a> &#8212; \u043f\u043e\u043c\u0438\u043c\u043e \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u044b\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043a \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c \u043d\u0430 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0435, \u0442\u0430\u0431\u043b\u0438\u0446\u0443 \u043e\u0446\u0435\u043d\u043a\u0438 \u0440\u0438\u0441\u043a\u043e\u0432 \u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043c\u0435\u0442\u0440\u0438\u043a \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0432 \u0421\u0435\u0432\u0435\u0440\u043e\u0437\u0430\u043f\u0430\u0434\u043d\u043e\u043c \u0423\u043d\u0438\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442\u0435, \u0421\u0428\u0410;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/it.ucsf.edu\/sites\/it.ucsf.edu\/files\/enterprise_change_management.pdf\">University of California San Francisco (PDF)<\/a> &#8212; \u0435\u0449\u0435 \u043e\u0434\u0438\u043d \u043b\u044e\u0431\u043e\u043f\u044b\u0442\u043d\u044b\u0439 \u0438 \u0445\u043e\u0440\u043e\u0448\u043e \u043f\u0440\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0439 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442 \u0438\u0437 \u0441\u0444\u0435\u0440\u044b \u043e\u0431\u0440\u0430\u0437\u043e\u0432\u0430\u043d\u0438\u044f, \u043d\u0430 \u044d\u0442\u043e\u0442 \u0440\u0430\u0437 \u043e\u0442 \u041a\u0430\u043b\u0438\u0444\u043e\u0440\u043d\u0438\u0439\u0441\u043a\u043e\u0433\u043e \u0423\u043d\u0438\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442\u0430, \u0421\u0428\u0410 &#8212; \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0438 \u043f\u0435\u0440\u0435\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0435\u0442\u0441\u044f;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.fs.fed.us\/fire\/aviation\/av_library\/Change%20Management%20and%20Implementation%20Guide%202011%20Final_w_Cover_toc.pdf\">US Forest Service (PDF)<\/a> &ndash; \u043f\u0440\u0438\u043c\u0435\u0440 \u0438\u0437 \u0441\u043f\u0435\u0446\u0438\u0444\u0438\u0447\u043d\u043e\u0439 \u043e\u0431\u043b\u0430\u0441\u0442\u0438, \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u0421\u043b\u0443\u0436\u0431\u044b \u043b\u0435\u0441\u043d\u043e\u0439 \u043e\u0445\u0440\u0430\u043d\u044b \u0421\u0428\u0410;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.technology.wv.gov\/SiteCollectionDocuments\/project management templates\/Change Management Process 03 22 2012.doc\">West Virginia Office of Technology (DOC)<\/a> &ndash; \u0448\u0430\u0431\u043b\u043e\u043d \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 \u043e\u0442 \u0422\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0433\u043e \u041e\u0444\u0438\u0441\u0430 \u0448\u0442\u0430\u0442\u0430 \u0417\u0430\u043f\u0430\u0434\u043d\u0430\u044f \u0412\u0438\u0440\u0434\u0436\u0438\u043d\u0438\u044f, \u0421\u0428\u0410;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.canterbury.ac.uk\/support\/computing-services\/Policies-Procedures\/Change-Control-Process.pdf\">Canterbury Christ Church University (PDF)<\/a> &#8212; \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u0432 \u041a\u0435\u043d\u0442\u0435\u0440\u0431\u0435\u0440\u0438\u0439\u0441\u043a\u043e\u043c \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442\u0435, \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u044f;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.caerdydd.ac.uk\/insrv\/itsm\/project\/INSRV_Change_Handbook_v2.4b.doc\">Cardiff University (DOC)<\/a> &#8212; \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0432 \u0423\u043d\u0438\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442\u0435 \u041a\u0430\u0440\u0434\u0438\u0444\u0444\u0430, \u0423\u044d\u043b\u044c\u0441, \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u044f &#8212; \u043e\u0434\u0438\u043d \u0438\u0437 \u043f\u0440\u0438\u043c\u0435\u0440\u043e\u0432, \u0433\u0434\u0435 \u043f\u0440\u044f\u043c\u043e \u0443\u043a\u0430\u0437\u0430\u043d\u043e, \u0447\u0442\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u0441 ITIL v3;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/ec.europa.eu\/transport\/modes\/air\/single_european_sky\/doc\/2011_08_26_nefab_anx11.pdf\">NEFAB (PDF)<\/a> &#8212; \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u044b\u0439 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438, \u043a\u0430\u0441\u0430\u044e\u0449\u0438\u0445\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f, \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u0445 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0421\u0435\u0432\u0435\u0440\u043e\u0435\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u043e\u0433\u043e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0431\u043b\u043e\u043a\u0430 \u0432\u043e\u0437\u0434\u0443\u0448\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0441\u0442\u0432\u0430 NEFAB;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.aemo.com.au\/About-AEMO\/Policies-and-Procedures\/IT-Change-Management\">AEMO<\/a> &ndash; \u0434\u0435\u0442\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435\u043c \u0440\u043e\u043b\u0435\u0439, \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440, \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0439 \u043e\u0442 \u0410\u0432\u0441\u0442\u0440\u0430\u043b\u0438\u0439\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430 \u0440\u044b\u043d\u043a\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u044d\u043d\u0435\u0440\u0433\u0438\u0438 AEMO;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t<a href=\"http:\/\/www.qgcio.qld.gov.au\/products\/qgea-documents\/549-information-security\/2370-ict-infrastructure-change-management-guideline\">Queensland Government<\/a> &#8212; \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u0432 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0435 \u041f\u0440\u0430\u0432\u0438\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0430 \u0448\u0442\u0430\u0442\u0430 \u041a\u0432\u0438\u043d\u0441\u043b\u0435\u043d\u0434, \u0410\u0432\u0441\u0442\u0440\u0430\u043b\u0438\u044f.\n\t<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u041c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u043c\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u0430\u043c\u0438 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439, \u0448\u0430\u0431\u043b\u043e\u043d\u043e\u0432 \u0438 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u043e\u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITSM, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u043d\u0430 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b\u0438 \u0441\u043f\u0438\u0441\u043e\u043a \u043f\u0440\u0438\u043c\u0435\u0440\u043e\u0432 \u0434\u043b\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433 (SLM). \u0421\u0435\u0433\u043e\u0434\u043d\u044f \u043c\u044b \u0441\u0434\u0435\u043b\u0430\u043b\u0438 \u0430\u043d\u0430\u043b\u043e\u0433\u0438\u0447\u043d\u0443\u044e \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0443 \u0434\u043b\u044f \u043d\u0435 \u043c\u0435\u043d\u0435\u0435 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0433\u043e \u0438 \u0434\u043e\u0441\u0442\u043e\u0439\u043d\u043e\u0433\u043e \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 &#8212; \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438. \u041d\u0438\u0436\u0435 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d\u044b \u043f\u0440\u0438\u043c\u0435\u0440\u044b, \u0441 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u043c\u043e\u0436\u043d\u043e \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u0432 \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u043c \u0434\u043e\u0441\u0442\u0443\u043f\u0435: CISCO Systems &#8212; \u043b\u0443\u0447\u0448\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u043e\u0442 \u043c\u0438\u0440\u043e\u0432\u043e\u0433\u043e \u043b\u0438\u0434\u0435\u0440\u0430 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0441\u0435\u0442\u0435\u0432\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439; University of North Carolina Greensboro &#8212; \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 \u043c\u043e\u0436\u043d\u043e \u0441\u043a\u0430\u0447\u0430\u0442\u044c \u043f\u0440\u0438\u043c\u0435\u0440 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0432 \u0423\u043d\u0438\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442\u0435 \u0413\u0440\u0438\u043d\u0441\u0431\u043e\u0440\u043e, \u0421\u0428\u0410; Northwestern University Information Technology (PDF) &#8212; \u043f\u043e\u043c\u0438\u043c\u043e \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u044b\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043a&#8230;<\/p>\n","protected":false},"author":2,"featured_media":16195,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[96,145,10,18],"tags":[],"class_list":["post-16174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-everything","category-implementation-cases","category-software","category-change-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0420\u0435\u0430\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432: \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u043c\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u0430\u043c\u0438 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439, \u0448\u0430\u0431\u043b\u043e\u043d\u043e\u0432 \u0438 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u043e\u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITSM, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u043d\u0430 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2014\/10\/realnye-primery-opisanij-processov-upravlenie-izmeneniyami\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0420\u0435\u0430\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432: \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u043c\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u0430\u043c\u0438 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0439, \u0448\u0430\u0431\u043b\u043e\u043d\u043e\u0432 \u0438 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u043e\u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITSM, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u043d\u0430 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2014\/10\/realnye-primery-opisanij-processov-upravlenie-izmeneniyami\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2014-10-28T03:00:58+00:00\" \/>\n<meta property=\"og:image\" 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