{"id":16805,"date":"2015-01-16T00:28:37","date_gmt":"2015-01-15T21:28:37","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=16805"},"modified":"2015-01-16T08:04:53","modified_gmt":"2015-01-16T05:04:53","slug":"kpi-dlya-parallelnyx-rabot","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2015\/01\/kpi-dlya-parallelnyx-rabot\/","title":{"rendered":"\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430: KPI \u0434\u043b\u044f \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u044b\u0445 \u0440\u0430\u0431\u043e\u0442"},"content":{"rendered":"

\n\t\u041f\u043e\u0441\u043b\u0435 \u0432\u044b\u0445\u043e\u0434\u0430 \u043d\u0430\u0448\u0435\u0439 \u043a\u043d\u0438\u0433\u0438 "ITSM. \u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e", \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u044c \u0421\u0435\u0440\u0433\u0435\u0439, \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0435\u0451 \u0438\u0437\u0443\u0447\u0430\u044e\u0449\u0438\u0439, \u0437\u0430\u0434\u0430\u0451\u0442 \u0432\u043e\u043f\u0440\u043e\u0441:<\/span>\n<\/p>\n

\n

\n\t\t\"dragrace\"<\/a>\u0420\u0435\u0430\u043b\u0438\u0437\u0443\u0435\u043c \u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u0432\u0430\u0448\u0435\u0439 \u0437\u0430\u043c\u0435\u0447\u0430\u0442\u0435\u043b\u044c\u043d\u043e\u0439 \u043a\u043d\u0438\u0433\u0438\n\t<\/p>\n

\n\t\t\u0421\u0435\u0439\u0447\u0430\u0441 \u0437\u0430\u0441\u0442\u043e\u043f\u0440\u043e\u0440\u0438\u043b\u0438\u0441\u044c \u043d\u0430 \u043c\u0435\u0442\u0440\u0438\u043a\u0435 TPI \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u0420\u0413 (\u0441\u0442\u0440.39-42 \u043a\u043d\u0438\u0433\u0438 \u0444\u043e\u0440\u043c\u0443\u043b\u044b 8-10)\n\t<\/p>\n

\n\t\t\u0420\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044e \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u043f\u0440\u0438\u0432\u043b\u0435\u0447\u0435\u043d\u044b \u0432 \u0440\u0430\u0431\u043e\u0447\u0438\u0435 \u0433\u0440\u0443\u043f\u043f\u044b. \u041e\u043d\u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u043e. \n\t<\/p>\n

\n\t\t\u041f\u0443\u0441\u0442\u044c \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0445\u043e\u0447\u0443 \u0445\u043e\u0440\u043e\u0448\u0443\u044e \u043f\u043e\u0433\u043e\u0434\u0443 (\u043d\u0435 \u043f\u0440\u0438\u0434\u0438\u0440\u0430\u0439\u0442\u0435\u0441\u044c — \u044d\u0442\u043e \u043f\u0440\u0438\u043c\u0435\u0440)\n\t<\/p>\n

\n\t\tSLA (T) \u043f\u043e \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044e 8 \u0447\u0430\u0441\u043e\u0432\n\t<\/p>\n

\n\t\t1 \u0440\u0430\u0431\u043e\u0447\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430 \u0437\u0430\u0434\u0430\u0447\u0430 \u0443\u0431\u0440\u0430\u0442\u044c \u0441\u043d\u0435\u0433\n\t<\/p>\n

\n\t\t2 \u0420\u0430\u0431\u043e\u0447\u0430\u044f  \u0433\u0440\u0443\u043f\u043f\u0430 \u0440\u0430\u0437\u043e\u0433\u043d\u0430\u0442\u044c \u043e\u0431\u043b\u0430\u043a\u0430\n\t<\/p>\n

\n\t\t1 \u0420\u0430\u0431\u043e\u0447\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430 \u0441\u043f\u0440\u0430\u0432\u0438\u043b\u0430\u0441\u044c \u0432 \u0441\u0440\u043e\u043a \u0438 \u0432\u0441\u0435 \u0441\u0434\u0435\u043b\u0430\u043b\u0430 \u0437\u0430 2 \u0447\u0430\u0441\u0430\n\t<\/p>\n

\n\t\t2 \u0420\u0430\u0431\u043e\u0447\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430 \u0441\u043f\u0440\u0430\u0432\u0438\u043b\u0430\u0441\u044c \u0437\u0430 12 \u0447\u0430\u0441\u043e\u0432 \u0438 \u043d\u0430\u0440\u0443\u0448\u0438\u043b\u0430 \u0441\u0440\u043e\u043a\n\t<\/p>\n

\n\t\t\u0414\u043b\u044f \u0420\u04132 TPI = 0\n\t<\/p>\n

\n\t\t\u0410 \u0434\u043b\u044f \u0420\u0413 1?\n\t<\/p>\n

\n\t\t0,75 — \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u0444\u043e\u0440\u043c\u0443\u043b\u0435?\n\t<\/p>\n

\n\t\t\u0418\u043b\u0438 \u0436\u0435 1 ?\n\t<\/p>\n

\n\t\t\u0412 \u0447\u0435\u043c \u0441\u0443\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u0430. \u041f\u0440\u0438\u0432\u0435\u0434\u0435\u043d\u043d\u044b\u0435 \u0444\u043e\u0440\u043c\u0443\u043b\u044b \u0445\u043e\u0440\u043e\u0448\u0438 \u0434\u043b\u044f \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d\u043d\u043e\u0439 \u043d\u0430 \u0440\u0438\u0441\u0443\u043d\u043a\u0435 8, \u0442.\u0435 \u0440\u0430\u0431\u043e\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u044f\u0449\u0438\u0445 \u043f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u043e.\n\t<\/p>\n

\n\t\t\u0410 \u043a\u0430\u043a \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u043f\u043e\u0441\u0442\u0443\u043f\u0430\u0442\u044c \u043f\u0440\u0438 \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u044b\u0445 \u0440\u0430\u0431\u043e\u0442\u0430\u0445? \n\t<\/p>\n

\n\t\t\u041e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432 \u0446\u0435\u043b\u043e\u043c \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u043e, \u043d\u043e \u0435\u0441\u0442\u044c \u0432\u0438\u043d\u0430 \u0432 \u0434\u0430\u043d\u043d\u043e\u043c \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u0438\u0438 1 \u0420\u0413?\n\t<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

\u041f\u043e\u0441\u043b\u0435 \u0432\u044b\u0445\u043e\u0434\u0430 \u043d\u0430\u0448\u0435\u0439 \u043a\u043d\u0438\u0433\u0438 "ITSM. \u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e", \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u044c \u0421\u0435\u0440\u0433\u0435\u0439, \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0435\u0451 \u0438\u0437\u0443\u0447\u0430\u044e\u0449\u0438\u0439, \u0437\u0430\u0434\u0430\u0451\u0442 \u0432\u043e\u043f\u0440\u043e\u0441: \u0420\u0435\u0430\u043b\u0438\u0437\u0443\u0435\u043c \u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u0432\u0430\u0448\u0435\u0439 \u0437\u0430\u043c\u0435\u0447\u0430\u0442\u0435\u043b\u044c\u043d\u043e\u0439 \u043a\u043d\u0438\u0433\u0438 \u0421\u0435\u0439\u0447\u0430\u0441 \u0437\u0430\u0441\u0442\u043e\u043f\u0440\u043e\u0440\u0438\u043b\u0438\u0441\u044c \u043d\u0430 \u043c\u0435\u0442\u0440\u0438\u043a\u0435 TPI \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u0420\u0413 (\u0441\u0442\u0440.39-42 \u043a\u043d\u0438\u0433\u0438 \u0444\u043e\u0440\u043c\u0443\u043b\u044b 8-10) \u0420\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044e \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u043f\u0440\u0438\u0432\u043b\u0435\u0447\u0435\u043d\u044b \u0432 \u0440\u0430\u0431\u043e\u0447\u0438\u0435 \u0433\u0440\u0443\u043f\u043f\u044b. \u041e\u043d\u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u043e.  \u041f\u0443\u0441\u0442\u044c \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0445\u043e\u0447\u0443 \u0445\u043e\u0440\u043e\u0448\u0443\u044e \u043f\u043e\u0433\u043e\u0434\u0443 (\u043d\u0435 \u043f\u0440\u0438\u0434\u0438\u0440\u0430\u0439\u0442\u0435\u0441\u044c — \u044d\u0442\u043e \u043f\u0440\u0438\u043c\u0435\u0440) SLA (T) \u043f\u043e \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044e 8 \u0447\u0430\u0441\u043e\u0432 1 \u0440\u0430\u0431\u043e\u0447\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430 \u0437\u0430\u0434\u0430\u0447\u0430 \u0443\u0431\u0440\u0430\u0442\u044c \u0441\u043d\u0435\u0433 2 \u0420\u0430\u0431\u043e\u0447\u0430\u044f  \u0433\u0440\u0443\u043f\u043f\u0430 \u0440\u0430\u0437\u043e\u0433\u043d\u0430\u0442\u044c \u043e\u0431\u043b\u0430\u043a\u0430 1 \u0420\u0430\u0431\u043e\u0447\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430 \u0441\u043f\u0440\u0430\u0432\u0438\u043b\u0430\u0441\u044c \u0432 \u0441\u0440\u043e\u043a \u0438 \u0432\u0441\u0435 \u0441\u0434\u0435\u043b\u0430\u043b\u0430 \u0437\u0430 2 \u0447\u0430\u0441\u0430 2 \u0420\u0430\u0431\u043e\u0447\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430 \u0441\u043f\u0440\u0430\u0432\u0438\u043b\u0430\u0441\u044c \u0437\u0430 12 \u0447\u0430\u0441\u043e\u0432 \u0438 \u043d\u0430\u0440\u0443\u0448\u0438\u043b\u0430 \u0441\u0440\u043e\u043a \u0414\u043b\u044f \u0420\u04132 TPI = 0 \u0410…<\/p>\n","protected":false},"author":11,"featured_media":16811,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[198,19,145,130],"tags":[],"class_list":["post-16805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ask-us-anything","category-metrics","category-implementation-cases","category-incident-management"],"yoast_head":"\n\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430: KPI \u0434\u043b\u044f \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u044b\u0445 \u0440\u0430\u0431\u043e\u0442 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u0432\u044b\u0445\u043e\u0434\u0430 \u043d\u0430\u0448\u0435\u0439 \u043a\u043d\u0438\u0433\u0438 "ITSM. \u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e", \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u044c \u0421\u0435\u0440\u0433\u0435\u0439, \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0435\u0451 \u0438\u0437\u0443\u0447\u0430\u044e\u0449\u0438\u0439, \u0437\u0430\u0434\u0430\u0451\u0442 \u0432\u043e\u043f\u0440\u043e\u0441: \u0420\u0435\u0430\u043b\u0438\u0437\u0443\u0435\u043c \u043c\u0435\u0442\u0440\u0438\u043a\u0438\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2015\/01\/kpi-dlya-parallelnyx-rabot\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430: KPI \u0434\u043b\u044f \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u044b\u0445 \u0440\u0430\u0431\u043e\u0442 – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u0432\u044b\u0445\u043e\u0434\u0430 \u043d\u0430\u0448\u0435\u0439 \u043a\u043d\u0438\u0433\u0438 "ITSM. \u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e", \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u044c \u0421\u0435\u0440\u0433\u0435\u0439, \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0435\u0451 \u0438\u0437\u0443\u0447\u0430\u044e\u0449\u0438\u0439, \u0437\u0430\u0434\u0430\u0451\u0442 \u0432\u043e\u043f\u0440\u043e\u0441: \u0420\u0435\u0430\u043b\u0438\u0437\u0443\u0435\u043c \u043c\u0435\u0442\u0440\u0438\u043a\u0438\" \/>\n<meta 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