{"id":17119,"date":"2015-02-24T15:51:10","date_gmt":"2015-02-24T12:51:10","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=17119"},"modified":"2015-02-24T15:53:10","modified_gmt":"2015-02-24T12:53:10","slug":"fitsm-lightweight-itsm-standard","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/","title":{"rendered":"FitSM \u2013 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ITSM"},"content":{"rendered":"<p>\n\t<a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2015\/02\/fitsmtree_general.png\" rel=\"\" style=\"\" target=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"fitsmtree_general\" class=\"size-full wp-image-17120 alignright\" height=\"245\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2015\/02\/fitsmtree_general.png\" title=\"\" width=\"356\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general.png 1182w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general-300x206.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general-1024x704.png 1024w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general-660x453.png 660w\" sizes=\"auto, (max-width: 356px) 100vw, 356px\" \/><\/a>\n<\/p>\n<p style=\"text-align: justify;\">\n\t\u041d\u0430 \u0441\u0430\u0439\u0442\u0435 <a href=\"http:\/\/www.itsmportal.com\/frameworks\/fitsm-standards-lightweight-it-service-management#.VOxyJC58v0E\">ITSMportal<\/a>&nbsp; \u043f\u043e\u044f\u0432\u0438\u043b\u0430\u0441\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e FitSM &ndash; \u043d\u043e\u0432\u043e\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u043e\u043c \u043f\u0440\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0415\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u043e\u0439 \u041a\u043e\u043c\u0438\u0441\u0441\u0438\u0438.\n<\/p>\n<p style=\"text-align: justify;\">\n\t<a href=\"http:\/\/www.fedsm.eu\/\">FitSM<\/a> &ndash; \u0441\u0435\u043c\u0435\u0439\u0441\u0442\u0432\u043e \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u044b\u0445 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0445 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 ITSM, \u0432\u043a\u043b\u044e\u0447\u0430\u044e\u0449\u0438\u0445 \u0441\u0446\u0435\u043d\u0430\u0440\u0438\u0438 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0444\u0435\u0434\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0442\u0438\u043f\u0430. \u041e\u0441\u043d\u043e\u0432\u043d\u044b\u043c\u0438 \u0446\u0435\u043b\u044f\u043c\u0438 FitSM \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f:\n<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n\t\t\u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u0447\u0451\u0442\u043a\u043e\u0433\u043e, \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u043d\u043e\u0433\u043e, \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u043e\u0433\u043e \u0438 \u0434\u043e\u0441\u0442\u0438\u0436\u0438\u043c\u043e\u0433\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 \u0434\u043b\u044f \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t\u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u0435 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u0430 ITSM \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0444\u0435\u0434\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0442\u0438\u043f\u0430, \u0447\u0430\u0441\u0442\u043e \u0438\u0441\u043f\u044b\u0442\u044b\u0432\u0430\u044e\u0449\u0438\u0445 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u043a \u0438\u0435\u0440\u0430\u0440\u0445\u0438\u0438 \u0438 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044f;\n\t<\/li>\n<li style=\"text-align: justify;\">\n\t\t\u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0431\u0430\u0437\u043e\u0432\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f ITSM, \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0435\u0433\u043e &laquo;\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435\u043c&raquo; \u0432 \u0444\u0435\u0434\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445, \u0433\u0434\u0435 \u0440\u0430\u0437\u0440\u043e\u0437\u043d\u0435\u043d\u043d\u044b\u0435 \u0438 \u043a\u043e\u043d\u043a\u0443\u0440\u0438\u0440\u0443\u044e\u0449\u0438\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u043e\u043b\u0436\u043d\u044b \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0430\u0442\u044c \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438.\n\t<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n\t\u0412 \u0441\u043e\u0441\u0442\u0430\u0432 FitSM \u0432\u0445\u043e\u0434\u0438\u0442 \u0440\u044f\u0434 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043c\u043e\u0436\u043d\u043e \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u043e <a href=\"http:\/\/www.fedsm.eu\/fitsm-downloads\">\u0441\u043a\u0430\u0447\u0430\u0442\u044c<\/a> \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u043c \u0440\u0430\u0437\u0434\u0435\u043b\u0435 \u0441\u0430\u0439\u0442\u0430:\n<\/p>\n<ul>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-0: Overview and vocabulary\n\t<\/li>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-1: Requirements for lightweight IT service management\n\t<\/li>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-2: Objectives and activities\n\t<\/li>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-3:2013: Role model\n\t<\/li>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-4:2014: Selected templates and samples\n\t<\/li>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-5:2014: Selected implementation guides\n\t<\/li>\n<li style=\"margin-left: 18pt; text-align: justify;\">\n\t\tFitSM-6:2014: Maturity \/ capability model and assessment scheme\n\t<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n\t\u041a\u0440\u043e\u043c\u0435 \u044d\u0442\u043e\u0433\u043e, \u043f\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u0430 <a href=\"http:\/\/www.fedsm.eu\/fitsm-training\">\u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0430 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u0438 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438<\/a>, \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u0430\u044f \u043d\u0430 \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u0439 \u0438 \u043d\u0430\u0432\u044b\u043a\u043e\u0432, \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0445 \u043f\u0440\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0438, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u0438 \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433. \u0421\u0445\u0435\u043c\u0430 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0442\u0440\u0438 \u0443\u0440\u043e\u0432\u043d\u044f: Foundation, Advanced \u0438 Expert.\n<\/p>\n<p style=\"text-align: justify;\">\n\tFitSM \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d \u0441 \u0443\u0447\u0451\u0442\u043e\u043c \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u0438\u043c\u043e\u0441\u0442\u0438 \u0441 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u043c ISO\/IEC 20000-1 \u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u043e\u0439 ITIL. \u0425\u043e\u0442\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043d\u0430\u044f \u0438 \u0440\u043e\u043b\u0435\u0432\u0430\u044f \u043c\u043e\u0434\u0435\u043b\u044c FitSM, \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0438 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c\u044b\u0435 \u0432\u0438\u0434\u044b \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u044b \u043d\u0430 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f, \u043e\u043d\u0438 \u043c\u043e\u0433\u0443\u0442 \u043f\u043e\u0441\u043b\u0443\u0436\u0438\u0442\u044c \u043f\u0435\u0440\u0432\u044b\u043c \u0448\u0430\u0433\u043e\u043c \u043d\u0430 \u043f\u0443\u0442\u0438 \u043a \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u043e\u0433\u043e \u043f\u043e\u0434\u0445\u043e\u0434\u0430 ITSM, \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043b\u0443\u0447\u0448\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a ITIL &nbsp;\u0438\/\u0438\u043b\u0438 \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0442\u0430 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u044f &nbsp;ISO\/IEC 20000-1.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041d\u0430 \u0441\u0430\u0439\u0442\u0435 ITSMportal&nbsp; \u043f\u043e\u044f\u0432\u0438\u043b\u0430\u0441\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e FitSM &ndash; \u043d\u043e\u0432\u043e\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u043e\u043c \u043f\u0440\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0415\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u043e\u0439 \u041a\u043e\u043c\u0438\u0441\u0441\u0438\u0438. FitSM &ndash; \u0441\u0435\u043c\u0435\u0439\u0441\u0442\u0432\u043e \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u044b\u0445 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0445 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 ITSM, \u0432\u043a\u043b\u044e\u0447\u0430\u044e\u0449\u0438\u0445 \u0441\u0446\u0435\u043d\u0430\u0440\u0438\u0438 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0444\u0435\u0434\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0442\u0438\u043f\u0430. \u041e\u0441\u043d\u043e\u0432\u043d\u044b\u043c\u0438 \u0446\u0435\u043b\u044f\u043c\u0438 FitSM \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f: \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u0447\u0451\u0442\u043a\u043e\u0433\u043e, \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u043d\u043e\u0433\u043e, \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u043e\u0433\u043e \u0438 \u0434\u043e\u0441\u0442\u0438\u0436\u0438\u043c\u043e\u0433\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 \u0434\u043b\u044f \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438; \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u0435 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u0430 ITSM \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0444\u0435\u0434\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0442\u0438\u043f\u0430, \u0447\u0430\u0441\u0442\u043e \u0438\u0441\u043f\u044b\u0442\u044b\u0432\u0430\u044e\u0449\u0438\u0445 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u043a \u0438\u0435\u0440\u0430\u0440\u0445\u0438\u0438 \u0438 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044f; \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0431\u0430\u0437\u043e\u0432\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f ITSM, \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0435\u0433\u043e &laquo;\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435\u043c&raquo; \u0432 \u0444\u0435\u0434\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445, \u0433\u0434\u0435 \u0440\u0430\u0437\u0440\u043e\u0437\u043d\u0435\u043d\u043d\u044b\u0435 \u0438 \u043a\u043e\u043d\u043a\u0443\u0440\u0438\u0440\u0443\u044e\u0449\u0438\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u043e\u043b\u0436\u043d\u044b \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0430\u0442\u044c \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438. \u0412 \u0441\u043e\u0441\u0442\u0430\u0432 FitSM \u0432\u0445\u043e\u0434\u0438\u0442 \u0440\u044f\u0434 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043c\u043e\u0436\u043d\u043e \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u043e \u0441\u043a\u0430\u0447\u0430\u0442\u044c \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u043c \u0440\u0430\u0437\u0434\u0435\u043b\u0435 \u0441\u0430\u0439\u0442\u0430: FitSM-0: Overview and vocabulary FitSM-1: Requirements&#8230;<\/p>\n","protected":false},"author":2,"featured_media":17120,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,1,195],"tags":[],"class_list":["post-17119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-service-management","category-framework-international-news","category-qualifications-certifications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FitSM \u2013 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ITSM &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041d\u0430 \u0441\u0430\u0439\u0442\u0435 ITSMportal&nbsp; \u043f\u043e\u044f\u0432\u0438\u043b\u0430\u0441\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e FitSM &ndash; \u043d\u043e\u0432\u043e\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u043e\u043c \u043f\u0440\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0415\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u043e\u0439 \u041a\u043e\u043c\u0438\u0441\u0441\u0438\u0438. FitSM &ndash;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FitSM \u2013 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ITSM &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041d\u0430 \u0441\u0430\u0439\u0442\u0435 ITSMportal&nbsp; \u043f\u043e\u044f\u0432\u0438\u043b\u0430\u0441\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e FitSM &ndash; \u043d\u043e\u0432\u043e\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u043e\u043c \u043f\u0440\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0415\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u043e\u0439 \u041a\u043e\u043c\u0438\u0441\u0441\u0438\u0438. FitSM &ndash;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-24T12:51:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-02-24T12:53:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1182\" \/>\n\t<meta property=\"og:image:height\" content=\"813\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/\"},\"author\":{\"name\":\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/c4da3fe2bc21ae2e871bbf088338490c\"},\"headline\":\"FitSM \u2013 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ITSM\",\"datePublished\":\"2015-02-24T12:51:10+00:00\",\"dateModified\":\"2015-02-24T12:53:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/\"},\"wordCount\":224,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general.png\",\"articleSection\":[\"ITSM\",\"\u0418\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438 \u0437\u043d\u0430\u043d\u0438\u0439\",\"\u0421\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f\"],\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/\",\"url\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/\",\"name\":\"FitSM \u2013 \u043e\u0431\u043b\u0435\u0433\u0447\u0451\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ITSM &#8211; Digital Enterprise\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/02\/fitsm-lightweight-itsm-standard\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/02\/fitsmtree_general.png\",\"datePublished\":\"2015-02-24T12:51:10+00:00\",\"dateModified\":\"2015-02-24T12:53:10+00:00\",\"description\":\"\u041d\u0430 \u0441\u0430\u0439\u0442\u0435 ITSMportal&nbsp; \u043f\u043e\u044f\u0432\u0438\u043b\u0430\u0441\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e FitSM &ndash; \u043d\u043e\u0432\u043e\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u043e\u043c \u043f\u0440\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0415\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u043e\u0439 \u041a\u043e\u043c\u0438\u0441\u0441\u0438\u0438. 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