{"id":17224,"date":"2015-03-04T17:00:22","date_gmt":"2015-03-04T14:00:22","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=17224"},"modified":"2015-03-04T16:57:36","modified_gmt":"2015-03-04T13:57:36","slug":"vopros-iz-zala-kak-klassificirovat-incidenty-po-it-uslugam","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2015\/03\/vopros-iz-zala-kak-klassificirovat-incidenty-po-it-uslugam\/","title":{"rendered":"\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430: \u043a\u0430\u043a \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b \u043f\u043e \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c?"},"content":{"rendered":"

\n\t\"calibrat\"\u041f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u044c \u043d\u0430\u0448\u0435\u0433\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u0414\u043c\u0438\u0442\u0440\u0438\u0439 \u0437\u0430\u0434\u0430\u0451\u0442 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u0432\u043e\u043f\u0440\u043e\u0441:\n<\/p>\n

\n

\n\t\u041a\u043e\u043b\u043b\u0435\u0433\u0438, \u0434\u043e\u0431\u0440\u044b\u0439 \u0434\u0435\u043d\u044c. \u0418\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u0435\u0442 \u043a\u0430\u043a \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0441\u0432\u044f\u0437\u044b\u0432\u0430\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b \u0441 \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u043c\u0438 \u0438\u043c\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438.<\/span>\n<\/p>\n

\n\t\u041f\u0440\u0438\u043c\u0435\u0440 1:<\/strong> \u043a\u043b\u0438\u0435\u043d\u0442 \u043d\u0435 \u0441\u043c\u043e\u0433 \u043f\u0435\u0440\u0435\u0432\u0435\u0441\u0442\u0438 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430 \u043d\u0430 \u0441\u0447\u0435\u0442 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0430 \u0447\u0435\u0440\u0435\u0437 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u0431\u0430\u043d\u043a \u0438 \u043e\u0431\u0440\u0430\u0442\u0438\u043b\u0441\u044f \u0432 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443 -> \u0437\u0430\u0440\u0435\u0433\u0435\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u043b\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u0441 \u043f\u0440\u0438\u0432\u044f\u0437\u043a\u043e\u0439 \u043a \u0431\u0438\u0437\u043d\u0435\u0441 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 "\u041f\u043b\u0430\u0442\u0435\u0436\u0438 \u0438 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u044b \u0432 \u0418\u0411". \u0422\u0443\u0442 \u0432\u0441\u0451 \u043f\u043e\u043d\u044f\u0442\u043d\u043e.<\/span>\n<\/p>\n

\n\t\u041f\u0440\u0438\u043c\u0435\u0440 2:<\/strong> \u041e\u0442\u0432\u0435\u0442\u0441\u0432\u0435\u043d\u043d\u044b\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u043e\u0431\u043d\u0430\u0440\u0443\u0436\u0438\u043b \u0441\u0431\u043e\u0439 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0438\u043d\u0433\u043e\u0432\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u0435 (\u043b\u0438\u0431\u043e \u043f\u0440\u0438\u0448\u0435\u043b \u0430\u043b\u0435\u0440\u0442 \u043e\u0442 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430). \u042d\u0442\u043e\u0442 \u0441\u0431\u043e\u0439 \u0432\u043b\u0438\u044f\u0435\u0442 \/ \u043c\u043e\u0436\u0435\u0442 \u0432\u043b\u0438\u044f\u0442\u044c \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u043f\u043b\u0430\u0442\u0435\u0436\u0435\u0439 \u0432 \u0418\u0411, \u043d\u043e \u043d\u0430 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0438 \u0432 \u0431\u0430\u043d\u043a\u043e\u043c\u0430\u0442\u0430\u0445 \/ \u0422\u0421\u041f \/ \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u0435 \u0438 \u0442.\u043f. <\/span>\n<\/p>\n

\n\t— \u0412 \u0434\u0430\u043d\u043d\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435, \u043f\u0435\u0440\u0432\u0430\u044f \u043b\u0438\u043d\u0438\u044f \u0434\u043e\u043b\u0436\u043d\u0430 \u0441\u0432\u044f\u0437\u044f\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u0441\u043e \u0432\u0441\u0435\u043c\u0438 \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u043c\u0438 \/ \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u043e \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u043c\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438 \u0438\u043b\u0438 \u043a\u0430\u043a\u0438\u043c-\u0442\u043e \u043e\u0434\u043d\u0438\u043c, \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u0441\u0430\u043c\u044b\u043c \u0432\u0430\u0436\u043d\u044b\u043c?<\/span>\n<\/p>\n

\n\t— \u0420\u0435\u0430\u043b\u044c\u043d\u043e \u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438 \u043f\u043e\u043d\u0438\u043c\u0430\u0442\u044c \u0432\u0441\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0441\u0432\u044f\u0437\u0438 \u0441\u0438\u0441\u0442\u0435\u043c \u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432? <\/span>\n<\/p>\n

\n\t— \u0415\u0441\u043b\u0438 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c, \u0447\u0442\u043e \u043f\u0440\u0438\u043c\u0435\u0440 1 \u0438 \u043f\u0440\u0438\u043c\u0435\u0440 2 \u0441\u043b\u0443\u0447\u0438\u043b\u0438\u0441\u044c \u0432 \u043e\u0434\u043d\u043e \u0432\u0440\u0435\u043c\u044f, \u0442\u043e \u0447\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u043c\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 (\u0432 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0432\u044b\u0431\u0440\u0430\u043d\u044b \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0435 \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u0435 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u044b) \u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0431\u044b\u043b \u0437\u0430\u0440\u0435\u0433\u0435\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u043d \u043e\u0442\u0432\u0435\u0442\u0441\u0432\u0435\u043d\u043d\u044b\u043c \/ \u0430\u043b\u0435\u0440\u0442\u043e\u043c (\u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u0432\u044b\u0431\u0440\u0430\u043d\u043e \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u0445 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432). \u0418\u0445 \u043d\u0443\u0436\u043d\u043e \u0441\u0432\u044f\u0437\u044f\u0442\u044c? \u041a\u0430\u043a\u043e\u0439 \u0434\u0435\u043b\u0430\u0442\u044c \u0433\u043b\u0430\u0432\u043d\u044b\u043c? \u041a\u0430\u043a \u0443\u0447\u0438\u0442\u044b\u0432\u0430\u0442\u044c \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u044b\u0435 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u044b \u0432\u043e \u0432\u0441\u0435\u0445 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u0445?   \u041f\u043e\u0434\u0435\u043b\u0438\u0442\u0435\u0441\u044c \u043e\u043f\u044b\u0442\u043e\u043c \u0432 \u044d\u0442\u043e\u0439 \u0442\u0435\u043c\u0435, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u041f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u044c \u043d\u0430\u0448\u0435\u0433\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u0414\u043c\u0438\u0442\u0440\u0438\u0439 \u0437\u0430\u0434\u0430\u0451\u0442 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u0432\u043e\u043f\u0440\u043e\u0441: \u041a\u043e\u043b\u043b\u0435\u0433\u0438, \u0434\u043e\u0431\u0440\u044b\u0439 \u0434\u0435\u043d\u044c. \u0418\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u0435\u0442 \u043a\u0430\u043a \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0441\u0432\u044f\u0437\u044b\u0432\u0430\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b \u0441 \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u043c\u0438 \u0438\u043c\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438. \u041f\u0440\u0438\u043c\u0435\u0440 1: \u043a\u043b\u0438\u0435\u043d\u0442 \u043d\u0435 \u0441\u043c\u043e\u0433 \u043f\u0435\u0440\u0435\u0432\u0435\u0441\u0442\u0438 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430 \u043d\u0430 \u0441\u0447\u0435\u0442 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0430 \u0447\u0435\u0440\u0435\u0437 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u0431\u0430\u043d\u043a \u0438 \u043e\u0431\u0440\u0430\u0442\u0438\u043b\u0441\u044f \u0432 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443 -> \u0437\u0430\u0440\u0435\u0433\u0435\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u043b\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u0441 \u043f\u0440\u0438\u0432\u044f\u0437\u043a\u043e\u0439 \u043a \u0431\u0438\u0437\u043d\u0435\u0441 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 "\u041f\u043b\u0430\u0442\u0435\u0436\u0438 \u0438 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u044b \u0432 \u0418\u0411". \u0422\u0443\u0442 \u0432\u0441\u0451 \u043f\u043e\u043d\u044f\u0442\u043d\u043e. \u041f\u0440\u0438\u043c\u0435\u0440 2: \u041e\u0442\u0432\u0435\u0442\u0441\u0432\u0435\u043d\u043d\u044b\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u043e\u0431\u043d\u0430\u0440\u0443\u0436\u0438\u043b \u0441\u0431\u043e\u0439 \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0438\u043d\u0433\u043e\u0432\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u0435 (\u043b\u0438\u0431\u043e \u043f\u0440\u0438\u0448\u0435\u043b \u0430\u043b\u0435\u0440\u0442 \u043e\u0442 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430). \u042d\u0442\u043e\u0442 \u0441\u0431\u043e\u0439 \u0432\u043b\u0438\u044f\u0435\u0442 \/ \u043c\u043e\u0436\u0435\u0442 \u0432\u043b\u0438\u044f\u0442\u044c \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u043f\u043b\u0430\u0442\u0435\u0436\u0435\u0439 \u0432 \u0418\u0411, \u043d\u043e \u043d\u0430 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0438 \u0432 \u0431\u0430\u043d\u043a\u043e\u043c\u0430\u0442\u0430\u0445 \/ \u0422\u0421\u041f \/ \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u0435 \u0438 \u0442.\u043f.  — \u0412 \u0434\u0430\u043d\u043d\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435, \u043f\u0435\u0440\u0432\u0430\u044f \u043b\u0438\u043d\u0438\u044f \u0434\u043e\u043b\u0436\u043d\u0430 \u0441\u0432\u044f\u0437\u044f\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 \u0441\u043e \u0432\u0441\u0435\u043c\u0438 \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u043c\u0438 \/ \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u043e \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b\u043c\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438 \u0438\u043b\u0438 \u043a\u0430\u043a\u0438\u043c-\u0442\u043e…<\/p>\n","protected":false},"author":11,"featured_media":17229,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37,119,198,145],"tags":[],"class_list":["post-17224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-desk","category-service-level-management","category-ask-us-anything","category-implementation-cases"],"yoast_head":"\n\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430: \u043a\u0430\u043a \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b \u043f\u043e \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c? – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u044c \u043d\u0430\u0448\u0435\u0433\u043e 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