{"id":17383,"date":"2015-03-26T12:24:35","date_gmt":"2015-03-26T09:24:35","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=17383"},"modified":"2015-03-26T12:24:35","modified_gmt":"2015-03-26T09:24:35","slug":"checklist-xoroshij-sotrudnik-podderzhki-polzovatelej","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2015\/03\/checklist-xoroshij-sotrudnik-podderzhki-polzovatelej\/","title":{"rendered":"Checklist: \u0445\u043e\u0440\u043e\u0448\u0438\u0439 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439"},"content":{"rendered":"

\n\t\"helper\"\u041a\u0430\u043a\u0438\u043c\u0438 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430\u043c\u0438 \u0434\u043e\u043b\u0436\u0435\u043d \u043e\u0431\u043b\u0430\u0434\u0430\u0442\u044c \u0445\u043e\u0440\u043e\u0448\u0438\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438? \u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0441\u043d\u0430\u0447\u0430\u043b\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043c \u043e \u043a\u043e\u043c \u043f\u043e\u0439\u0434\u0435\u0442 \u0440\u0435\u0447\u044c. \u0412 \u0434\u0430\u043d\u043d\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435 \u0438\u043c\u0435\u0435\u0442\u0441\u044f \u0432\u0432\u0438\u0434\u0443 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a, \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0439 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438 \u0438 \u0440\u0435\u0448\u0430\u044e\u0449\u0438\u0439 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u0440\u0443\u0433 \u0437\u0430\u0434\u0430\u0447 \u0432 \u0447\u0430\u0441\u0442\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (\u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u043d\u0430\u044f \u043e\u0431\u043b\u0430\u0441\u0442\u044c \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u043b\u044e\u0431\u0430\u044f, \u0432 \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u0438 \u043e\u0442 \u0441\u043f\u0435\u0446\u0438\u0444\u0438\u043a\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438). \u041c\u044b \u0441\u043e\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0439 \u0441\u043f\u0438\u0441\u043e\u043a, \u0432\u043a\u043b\u044e\u0447\u0438\u0432 \u0432 \u043d\u0435\u0433\u043e, \u043d\u0430 \u043d\u0430\u0448 \u0432\u0437\u0433\u043b\u044f\u0434, \u0441\u0430\u043c\u043e\u0435 \u0433\u043b\u0430\u0432\u043d\u043e\u0435, \u0447\u0435\u043c \u0434\u043e\u043b\u0436\u0435\u043d \u043e\u0431\u043b\u0430\u0434\u0430\u0442\u044c \u0442\u0430\u043a\u043e\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442. \u0415\u0441\u043b\u0438 \u0435\u0441\u0442\u044c \u043f\u0443\u043d\u043a\u0442\u044b, \u0432\u044b\u0437\u044b\u0432\u0430\u044e\u0449\u0438\u0435 \u0443 \u0412\u0430\u0441 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u043b\u0438\u0431\u043e \u0412\u044b \u0441 \u043d\u0438\u043c\u0438 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0435 \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u044b, \u043b\u0438\u0431\u043e \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u043c \u0432\u043d\u0435\u0441\u0442\u0438 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u044f \u0438\u043b\u0438 \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0447\u0442\u043e-\u0442\u043e \u0432\u0430\u0436\u043d\u043e\u0435, \u043f\u0438\u0448\u0438\u0442\u0435. \u041e\u0431\u0441\u0443\u0434\u0438\u043c \u0432\u043c\u0435\u0441\u0442\u0435.\n<\/p>\n

    \n
  1. \n\t\t\u041e\u0431\u043b\u0430\u0434\u0430\u0435\u0442 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u043c\u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0438 \u043d\u0430\u0432\u044b\u043a\u0430\u043c\u0438  \u0432 \u0441\u0432\u043e\u0435\u0439 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u0438\n\t<\/li>\n
  2. \n\t\t\u0414\u0438\u0441\u0446\u0438\u043f\u043b\u0438\u0440\u043e\u0432\u0430\u043d, \u0447\u0435\u0442\u043a\u043e \u0441\u043e\u0431\u043b\u044e\u0434\u0430\u0435\u0442 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \/ \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u043f\u0440\u0430\u0432\u0438\u043b\u0430 \u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u0438\n\t<\/li>\n
  3. \n\t\t\u0425\u043e\u0440\u043e\u0448\u043e \u043e\u0431\u0443\u0447\u0430\u0435\u043c: \u0431\u044b\u0441\u0442\u0440\u043e \u0443\u0441\u0432\u0430\u0438\u0432\u0430\u0435\u0442 \u0438 \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u0435\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u043d\u043e\u0432\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438, \u043c\u043e\u0434\u0435\u043b\u0438 \u043f\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u044f\n\t<\/li>\n
  4. \n\t\t\u041e\u0431\u043b\u0430\u0434\u0430\u0435\u0442 \u0440\u0430\u0437\u0432\u0438\u0442\u044b\u043c\u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0442\u0438\u0432\u043d\u044b\u043c\u0438 \u043d\u0430\u0432\u044b\u043a\u0430\u043c\u0438\n\t<\/li>\n
  5. \n\t\t\u041e\u0431\u043b\u0430\u0434\u0430\u0435\u0442 \u0445\u043e\u0440\u043e\u0448\u0435\u0439 \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c\u044e \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f, \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0441\u0443\u0442\u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u0430\n\t<\/li>\n
  6. \n\t\t\u0423\u043c\u0435\u0435\u0442 \u043e\u0442\u0434\u0435\u043b\u044f\u0442\u044c \u0432 \u0431\u043e\u043b\u044c\u0448\u043e\u043c \u043f\u043e\u0442\u043e\u043a\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 \u0438 \u0432\u0442\u043e\u0440\u043e\u0441\u0442\u0435\u043f\u0435\u043d\u043d\u043e\u0435 \n\t<\/li>\n
  7. \n\t\t\u0423\u043c\u0435\u0435\u0442 \u0441\u043b\u0443\u0448\u0430\u0442\u044c \u0434\u0440\u0443\u0433\u0438\u0445, \u0430 \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e «\u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f», \u0437\u0430\u0434\u0430\u0432\u0430\u0442\u044c \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b\n\t<\/li>\n
  8. \n\t\t\u041d\u0435 \u043e\u0431\u043b\u0430\u0434\u0430\u0435\u0442 \u0432\u044b\u0441\u043e\u043a\u0438\u043c\u0438 \u0442\u0432\u043e\u0440\u0447\u0435\u0441\u043a\u0438\u043c\u0438 \u0430\u043c\u0431\u0438\u0446\u0438\u044f\u043c\u0438, \u0433\u043e\u0442\u043e\u0432 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441 \u043f\u043e\u0442\u043e\u043a\u043e\u043c \u043e\u0434\u043d\u043e\u0442\u0438\u043f\u043d\u044b\u0445 \u0437\u0430\u0434\u0430\u0447\n\t<\/li>\n
  9. \n\t\t\u041e\u0431\u043b\u0430\u0434\u0430\u0435\u0442  \u0440\u0430\u0437\u0432\u0438\u0442\u043e\u0439 \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c\u044e \u043a \u044d\u043c\u043f\u0430\u0442\u0438\u0438 (\u0441\u043e\u0447\u0443\u0432\u0441\u0442\u0432\u0438\u044e, \u0441\u043e\u043f\u0435\u0440\u0435\u0436\u0438\u0432\u0430\u043d\u0438\u044e)\n\t<\/li>\n
  10. \n\t\t\u0423\u043c\u0435\u0435\u0442 \u0431\u044b\u0441\u0442\u0440\u043e \u0438 \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u043e \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u044e\u0449\u0438\u043c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c, \u0433\u043e\u0442\u043e\u0432 \u043d\u0435\u0441\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\n\t<\/li>\n
  11. \n\t\t\u0423\u0441\u0442\u043e\u0439\u0447\u0438\u0432 \u043a \u0441\u0442\u0440\u0435\u0441\u0441\u043e\u0432\u044b\u043c \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f\u043c, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0438\u0440\u0443\u0435\u0442 \u0441\u0432\u043e\u0438 \u044d\u043c\u043e\u0446\u0438\u0438, \u0441\u043f\u043e\u0441\u043e\u0431\u0435\u043d \u0431\u044b\u0442\u044c \u043f\u043e\u0434\u0447\u0435\u0440\u043a\u043d\u0443\u0442\u043e \u0432\u0435\u0436\u043b\u0438\u0432 \u0432 \u043e\u0431\u0449\u0435\u043d\u0438\u0438 \u0441\u043e «\u0441\u043b\u043e\u0436\u043d\u044b\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438»\n\t<\/li>\n
  12. \n\t\t\u0423\u043c\u0435\u0435\u0442 \u043a\u043e\u0440\u043e\u0442\u043a\u043e \u0438 \u0433\u0440\u0430\u043c\u043e\u0442\u043d\u043e \u0438\u0437\u043b\u0430\u0433\u0430\u0442\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u0432 \u043f\u0438\u0441\u044c\u043c\u0435\u043d\u043d\u043e\u0439 \u0438 \u0443\u0441\u0442\u043d\u043e\u0439 \u0444\u043e\u0440\u043c\u0435\n\t<\/li>\n
  13. \n\t\t\u041f\u043e\u043b\u0443\u0447\u0430\u0435\u0442 \u0443\u0434\u043e\u0432\u043e\u043b\u044c\u0441\u0442\u0432\u0438\u0435 \u043e\u0442 \u0441\u0432\u043e\u0435\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u0438 \u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0441 \u043b\u044e\u0434\u044c\u043c\u0438\n\t<\/li>\n<\/ol>\n

    \n\t \n<\/p>\n

    \n\t <\/p>\n","protected":false},"excerpt":{"rendered":"

    \u041a\u0430\u043a\u0438\u043c\u0438 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430\u043c\u0438 \u0434\u043e\u043b\u0436\u0435\u043d \u043e\u0431\u043b\u0430\u0434\u0430\u0442\u044c \u0445\u043e\u0440\u043e\u0448\u0438\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438? \u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0441\u043d\u0430\u0447\u0430\u043b\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043c \u043e \u043a\u043e\u043c \u043f\u043e\u0439\u0434\u0435\u0442 \u0440\u0435\u0447\u044c. \u0412 \u0434\u0430\u043d\u043d\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435 \u0438\u043c\u0435\u0435\u0442\u0441\u044f \u0432\u0432\u0438\u0434\u0443 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a, \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0439 \u0441 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\u043b\u0438\u0431\u043e \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u043c \u0432\u043d\u0435\u0441\u0442\u0438 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u044f \u0438\u043b\u0438 \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0447\u0442\u043e-\u0442\u043e \u0432\u0430\u0436\u043d\u043e\u0435, \u043f\u0438\u0448\u0438\u0442\u0435. \u041e\u0431\u0441\u0443\u0434\u0438\u043c \u0432\u043c\u0435\u0441\u0442\u0435. \u041e\u0431\u043b\u0430\u0434\u0430\u0435\u0442 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u043c\u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0438 \u043d\u0430\u0432\u044b\u043a\u0430\u043c\u0438  \u0432 \u0441\u0432\u043e\u0435\u0439 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u0438…<\/p>\n","protected":false},"author":2,"featured_media":17384,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[305,37,98],"tags":[],"class_list":["post-17383","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-checklists","category-service-desk","category-people-roles-and-tasks"],"yoast_head":"\nChecklist: \u0445\u043e\u0440\u043e\u0448\u0438\u0439 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041a\u0430\u043a\u0438\u043c\u0438 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430\u043c\u0438 \u0434\u043e\u043b\u0436\u0435\u043d \u043e\u0431\u043b\u0430\u0434\u0430\u0442\u044c \u0445\u043e\u0440\u043e\u0448\u0438\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438? \u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0441\u043d\u0430\u0447\u0430\u043b\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043c \u043e \u043a\u043e\u043c \u043f\u043e\u0439\u0434\u0435\u0442 \u0440\u0435\u0447\u044c. \u0412 \u0434\u0430\u043d\u043d\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435 \u0438\u043c\u0435\u0435\u0442\u0441\u044f \u0432\u0432\u0438\u0434\u0443 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2015\/03\/checklist-xoroshij-sotrudnik-podderzhki-polzovatelej\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" 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