{"id":19465,"date":"2015-12-15T01:24:14","date_gmt":"2015-12-14T22:24:14","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=19465"},"modified":"2015-12-15T01:30:10","modified_gmt":"2015-12-14T22:30:10","slug":"service-desk-kak-luchshe-ponyat-polzovatelya","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/","title":{"rendered":"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f?"},"content":{"rendered":"<p>\n\t<a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2015\/12\/value_2.jpg\"><img loading=\"lazy\" decoding=\"async\" alt=\"value_2\" class=\"alignnone size-medium wp-image-19466\" height=\"187\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2015\/12\/value_2-300x187.jpg\" style=\"float: right;\" width=\"300\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2-300x187.jpg 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2-660x412.jpg 660w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 <a href=\"https:\/\/www.linkedin.com\/grp\/post\/31409-6081086742272761856?trk=groups-post-b-title\">\u0441\u0442\u0430\u0442\u044c\u0435<\/a> \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk \u0437\u0430\u0447\u0430\u0441\u0442\u0443\u044e \u043d\u0435\u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0442\u0440\u0430\u043a\u0442\u0443\u044e\u0442 \u0441\u0442\u043e\u044f\u0449\u0443\u044e \u043f\u0435\u0440\u0435\u0434 \u043d\u0438\u043c\u0438 \u0437\u0430\u0434\u0430\u0447\u0443, \u0432\u0441\u043b\u0435\u0434\u0441\u0442\u0432\u0438\u0435 \u0447\u0435\u0433\u043e \u043d\u0435 \u0434\u043e\u0441\u0442\u0438\u0433\u0430\u044e\u0442 \u043d\u0443\u0436\u043d\u044b\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432. \u0410\u0432\u0442\u043e\u0440 \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u0443\u0435\u0442 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c: \u0441\u043b\u0443\u0436\u0431\u044b Service Desk \u0432\u0441\u0435 \u0441\u0432\u043e\u0438 \u0443\u0441\u0438\u043b\u0438\u044f \u0442\u0440\u0430\u0442\u044f\u0442 \u043d\u0430&#8230; \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432. \u0427\u0440\u0435\u0437\u043c\u0435\u0440\u043d\u044b\u0439 \u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u0435 \u043a\u0430\u043a \u0442\u0430\u043a\u043e\u0432\u043e\u043c, \u043f\u043e\u0434\u043a\u0440\u0435\u043f\u043b\u0451\u043d\u043d\u044b\u0439 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u044f\u043c\u0438 ITIL, \u043f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u043c\u0435\u0448\u0430\u0435\u0442 \u0441\u043b\u0443\u0436\u0431\u0430\u043c Service Desk \u0441\u043e\u0441\u0440\u0435\u0434\u043e\u0442\u043e\u0447\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u0442\u043e\u043c, \u0447\u0442\u043e \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u0432\u0430\u0436\u043d\u043e \u043f\u0440\u0438 \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432: \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0438\u043c\u0435\u043d\u043d\u043e \u0442\u0435\u043c\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u043c\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043d\u0443\u0436\u043d\u044b \u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0441\u0443\u0449\u0435\u0441\u0442\u0432\u043b\u0435\u043d\u0438\u044f \u0441\u0432\u043e\u0435\u0439 \u0442\u0435\u043a\u0443\u0449\u0435\u0439 \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u0434\u0430\u0447\u0438. \u0410\u0432\u0442\u043e\u0440 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043f\u0440\u0438\u043c\u0435\u0440: \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u0438\u0441\u043f\u044b\u0442\u044b\u0432\u0430\u0435\u0442 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0441 \u043f\u0435\u0447\u0430\u0442\u044c\u044e \u043d\u0435\u043a\u043e\u0435\u0433\u043e \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430 \u0438 \u043e\u0431\u0440\u0430\u0449\u0430\u0435\u0442\u0441\u044f \u0432 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0443\u044e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0443\u0441\u0442\u0430\u043d\u0430\u0432\u043b\u0438\u0432\u0430\u0435\u0442 \u0434\u043b\u044f \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u043d\u0438\u0437\u043a\u0438\u0439 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442. \u0418\u043c\u0435\u043d\u043d\u043e \u0442\u0430\u043a\u043e\u0439 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442 \u0432\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0438 \u043f\u0435\u0447\u0430\u0442\u0438 \u0434\u043b\u044f \u0434\u0430\u043d\u043d\u043e\u0433\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u0438\u0437 \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0433\u043e SLA. \u041e\u0434\u043d\u0430\u043a\u043e \u0435\u0441\u043b\u0438 \u0431\u044b \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 Service Desk \u043e\u0446\u0435\u043d\u0438\u0432\u0430\u043b\u0438 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044e \u043d\u0430 \u0441\u0442\u043e\u0440\u043e\u043d\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f, \u0442\u043e \u0443\u0437\u043d\u0430\u043b\u0438 \u0431\u044b, \u0447\u0442\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044e \u0431\u044b\u043b\u043e \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u0440\u0430\u0441\u043f\u0435\u0447\u0430\u0442\u0430\u0442\u044c \u0442\u0435\u043a\u0441\u0442 \u043a\u043e\u043d\u0442\u0440\u0430\u043a\u0442\u0430 \u043d\u0430 \u043a\u0440\u0443\u043f\u043d\u0443\u044e \u0441\u0443\u043c\u043c\u0443, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043e\u043d \u0433\u043e\u0442\u043e\u0432\u0438\u043b \u043a \u043f\u043e\u0434\u043f\u0438\u0441\u0430\u043d\u0438\u044e, \u0437\u0430\u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443 \u043d\u0430 \u0442\u043e\u0442 \u0436\u0435 \u0434\u0435\u043d\u044c.\n<\/p>\n<p>\n\t\u0410\u0432\u0442\u043e\u0440 \u043f\u0440\u0438\u0432\u043b\u0435\u043a\u0430\u0435\u0442 \u043d\u0430\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043a \u0432\u0430\u0436\u043d\u043e\u0441\u0442\u0438 \u0434\u0438\u0441\u0446\u0438\u043f\u043b\u0438\u043d\u044b \u043f\u043e\u0434 \u043d\u0430\u0437\u0432\u0430\u043d\u0438\u0435\u043c Business Relationship Management (\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u0431\u0438\u0437\u043d\u0435\u0441\u043e\u043c) \u0438 \u043f\u0440\u0438\u0437\u044b\u0432\u0430\u0435\u0442 \u043f\u0435\u0440\u0435\u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 Service Desk \u0442\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u0447\u0442\u043e\u0431\u044b \u043f\u0435\u0440\u0432\u044b\u0439 \u0438\u0445 \u0432\u043e\u043f\u0440\u043e\u0441 \u043a \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044e \u0431\u044b\u043b \u043d\u0435 &quot;\u0447\u0442\u043e \u0443 \u0432\u0430\u0441 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442?&quot;, \u0430 &quot;\u043a\u0430\u043a\u0443\u044e \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u0434\u0430\u0447\u0443 \u0432\u044b \u043d\u0435 \u043c\u043e\u0436\u0435\u0442\u0435 \u0432\u044b\u043f\u043e\u043b\u043d\u0438\u0442\u044c?&quot;. \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u043f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0434\u043e\u0441\u0442\u0438\u0433\u043d\u0443\u0442\u0430 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u0430\u044f \u043e\u0440\u0438\u0435\u043d\u0442\u0430\u0446\u0438\u044f \u0441\u043b\u0443\u0436\u0431\u044b Service Desk \u043d\u0430 \u0431\u0438\u0437\u043d\u0435\u0441-\u043a\u043e\u043d\u0442\u0435\u043a\u0441\u0442 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk \u0437\u0430\u0447\u0430\u0441\u0442\u0443\u044e \u043d\u0435\u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0442\u0440\u0430\u043a\u0442\u0443\u044e\u0442 \u0441\u0442\u043e\u044f\u0449\u0443\u044e \u043f\u0435\u0440\u0435\u0434 \u043d\u0438\u043c\u0438 \u0437\u0430\u0434\u0430\u0447\u0443, \u0432\u0441\u043b\u0435\u0434\u0441\u0442\u0432\u0438\u0435 \u0447\u0435\u0433\u043e \u043d\u0435 \u0434\u043e\u0441\u0442\u0438\u0433\u0430\u044e\u0442 \u043d\u0443\u0436\u043d\u044b\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432. \u0410\u0432\u0442\u043e\u0440 \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u0443\u0435\u0442 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c: \u0441\u043b\u0443\u0436\u0431\u044b Service Desk \u0432\u0441\u0435 \u0441\u0432\u043e\u0438 \u0443\u0441\u0438\u043b\u0438\u044f \u0442\u0440\u0430\u0442\u044f\u0442 \u043d\u0430&#8230; \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432. \u0427\u0440\u0435\u0437\u043c\u0435\u0440\u043d\u044b\u0439 \u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u0435 \u043a\u0430\u043a \u0442\u0430\u043a\u043e\u0432\u043e\u043c, \u043f\u043e\u0434\u043a\u0440\u0435\u043f\u043b\u0451\u043d\u043d\u044b\u0439 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u044f\u043c\u0438 ITIL, \u043f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u043c\u0435\u0448\u0430\u0435\u0442 \u0441\u043b\u0443\u0436\u0431\u0430\u043c Service Desk \u0441\u043e\u0441\u0440\u0435\u0434\u043e\u0442\u043e\u0447\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u0442\u043e\u043c, \u0447\u0442\u043e \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u0432\u0430\u0436\u043d\u043e \u043f\u0440\u0438 \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0438 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432: \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0438\u043c\u0435\u043d\u043d\u043e \u0442\u0435\u043c\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u043c\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043d\u0443\u0436\u043d\u044b \u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0441\u0443\u0449\u0435\u0441\u0442\u0432\u043b\u0435\u043d\u0438\u044f \u0441\u0432\u043e\u0435\u0439 \u0442\u0435\u043a\u0443\u0449\u0435\u0439 \u0431\u0438\u0437\u043d\u0435\u0441-\u0437\u0430\u0434\u0430\u0447\u0438. \u0410\u0432\u0442\u043e\u0440 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043f\u0440\u0438\u043c\u0435\u0440: \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u0438\u0441\u043f\u044b\u0442\u044b\u0432\u0430\u0435\u0442 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0441 \u043f\u0435\u0447\u0430\u0442\u044c\u044e \u043d\u0435\u043a\u043e\u0435\u0433\u043e \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430 \u0438&#8230;<\/p>\n","protected":false},"author":2,"featured_media":19466,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,37,130],"tags":[],"class_list":["post-19465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-service-management","category-service-desk","category-incident-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f? &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f? &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-14T22:24:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-12-14T22:30:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\"},\"author\":{\"name\":\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/c4da3fe2bc21ae2e871bbf088338490c\"},\"headline\":\"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f?\",\"datePublished\":\"2015-12-14T22:24:14+00:00\",\"dateModified\":\"2015-12-14T22:30:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\"},\"wordCount\":228,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg\",\"articleSection\":[\"ITSM\",\"Service Desk\",\"\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438\"],\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\",\"url\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\",\"name\":\"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f? &#8211; Digital Enterprise\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg\",\"datePublished\":\"2015-12-14T22:24:14+00:00\",\"dateModified\":\"2015-12-14T22:30:10+00:00\",\"description\":\"Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk\",\"breadcrumb\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#breadcrumb\"},\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage\",\"url\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg\",\"contentUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg\",\"width\":800,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\/\/cleverics.ru\/digital\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#website\",\"url\":\"https:\/\/cleverics.ru\/digital\/\",\"name\":\"Digital Enterprise\",\"description\":\"\u041f\u043e\u0440\u0442\u0430\u043b \u21161 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0446\u0438\u0444\u0440\u043e\u0432\u044b\u043c\u0438 \u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438: Business Agility, DevOps, ITIL, ITSM, COBIT, PRINCE2, TOGAF...\",\"publisher\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cleverics.ru\/digital\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ru-RU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\",\"name\":\"Cleverics\",\"url\":\"https:\/\/cleverics.ru\/digital\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/03\/logo_\u041c\u043e\u043d\u0442\u0430\u0436\u043d\u0430\u044f-\u043e\u0431\u043b\u0430\u0441\u0442\u044c-1.jpg\",\"contentUrl\":\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/03\/logo_\u041c\u043e\u043d\u0442\u0430\u0436\u043d\u0430\u044f-\u043e\u0431\u043b\u0430\u0441\u0442\u044c-1.jpg\",\"width\":300,\"height\":300,\"caption\":\"Cleverics\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/realitsm_portal\",\"http:\/\/www.youtube.com\/cleverics\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/c4da3fe2bc21ae2e871bbf088338490c\",\"name\":\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bb16ea13f9f56573248c8248a9780998a862f33192666b9b4861d6190d8b87e7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bb16ea13f9f56573248c8248a9780998a862f33192666b9b4861d6190d8b87e7?s=96&d=mm&r=g\",\"caption\":\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\"},\"description\":\"\u041d\u043e\u0432\u043e\u0441\u0442\u0438, \u0441\u043e\u0431\u044b\u0442\u0438\u044f, \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u044f, \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0438 \u0434\u0440\u0443\u0433\u0438\u0435 \u0430\u043d\u043e\u043d\u0441\u044b \u0432\u0441\u0435\u0433\u043e \u0442\u043e\u0433\u043e, \u0447\u0442\u043e \u043f\u0440\u043e\u0438\u0441\u0445\u043e\u0434\u0438\u0442 \u0432 \u043c\u0438\u0440\u0435 ITIL, ITSM, COBIT \u0438 ISO 20000,\",\"sameAs\":[\"http:\/\/www.realitsm.ru\"],\"url\":\"https:\/\/cleverics.ru\/digital\/author\/news\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f? &#8211; Digital Enterprise","description":"Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/","og_locale":"ru_RU","og_type":"article","og_title":"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f? &#8211; Digital Enterprise","og_description":"Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk","og_url":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/","og_site_name":"Digital Enterprise","article_published_time":"2015-12-14T22:24:14+00:00","article_modified_time":"2015-12-14T22:30:10+00:00","og_image":[{"width":800,"height":500,"url":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg","type":"image\/jpeg"}],"author":"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a","twitter_card":"summary_large_image","twitter_creator":"@realitsm_portal","twitter_site":"@realitsm_portal","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#article","isPartOf":{"@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/"},"author":{"name":"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a","@id":"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/c4da3fe2bc21ae2e871bbf088338490c"},"headline":"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f?","datePublished":"2015-12-14T22:24:14+00:00","dateModified":"2015-12-14T22:30:10+00:00","mainEntityOfPage":{"@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/"},"wordCount":228,"commentCount":2,"publisher":{"@id":"https:\/\/cleverics.ru\/digital\/#organization"},"image":{"@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage"},"thumbnailUrl":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg","articleSection":["ITSM","Service Desk","\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438"],"inLanguage":"ru-RU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/","url":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/","name":"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f? &#8211; Digital Enterprise","isPartOf":{"@id":"https:\/\/cleverics.ru\/digital\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage"},"image":{"@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage"},"thumbnailUrl":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg","datePublished":"2015-12-14T22:24:14+00:00","dateModified":"2015-12-14T22:30:10+00:00","description":"Simon Kent \u0432 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u0434\u0438\u0430\u043b\u043e\u0433\u0443 \u0441 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u043c\u0438\u0441\u044f \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u043b\u0443\u0436\u0431\u044b Service Desk","breadcrumb":{"@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#breadcrumb"},"inLanguage":"ru-RU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/"]}]},{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#primaryimage","url":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg","contentUrl":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2015\/12\/value_2.jpg","width":800,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/cleverics.ru\/digital\/2015\/12\/service-desk-kak-luchshe-ponyat-polzovatelya\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430","item":"https:\/\/cleverics.ru\/digital\/"},{"@type":"ListItem","position":2,"name":"Service Desk: \u043a\u0430\u043a \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f?"}]},{"@type":"WebSite","@id":"https:\/\/cleverics.ru\/digital\/#website","url":"https:\/\/cleverics.ru\/digital\/","name":"Digital Enterprise","description":"\u041f\u043e\u0440\u0442\u0430\u043b \u21161 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0446\u0438\u0444\u0440\u043e\u0432\u044b\u043c\u0438 \u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438: Business Agility, DevOps, ITIL, ITSM, COBIT, PRINCE2, TOGAF...","publisher":{"@id":"https:\/\/cleverics.ru\/digital\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cleverics.ru\/digital\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ru-RU"},{"@type":"Organization","@id":"https:\/\/cleverics.ru\/digital\/#organization","name":"Cleverics","url":"https:\/\/cleverics.ru\/digital\/","logo":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/cleverics.ru\/digital\/#\/schema\/logo\/image\/","url":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/03\/logo_\u041c\u043e\u043d\u0442\u0430\u0436\u043d\u0430\u044f-\u043e\u0431\u043b\u0430\u0441\u0442\u044c-1.jpg","contentUrl":"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/03\/logo_\u041c\u043e\u043d\u0442\u0430\u0436\u043d\u0430\u044f-\u043e\u0431\u043b\u0430\u0441\u0442\u044c-1.jpg","width":300,"height":300,"caption":"Cleverics"},"image":{"@id":"https:\/\/cleverics.ru\/digital\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/realitsm_portal","http:\/\/www.youtube.com\/cleverics"]},{"@type":"Person","@id":"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/c4da3fe2bc21ae2e871bbf088338490c","name":"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a","image":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bb16ea13f9f56573248c8248a9780998a862f33192666b9b4861d6190d8b87e7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bb16ea13f9f56573248c8248a9780998a862f33192666b9b4861d6190d8b87e7?s=96&d=mm&r=g","caption":"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a"},"description":"\u041d\u043e\u0432\u043e\u0441\u0442\u0438, \u0441\u043e\u0431\u044b\u0442\u0438\u044f, \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u044f, \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0438 \u0434\u0440\u0443\u0433\u0438\u0435 \u0430\u043d\u043e\u043d\u0441\u044b \u0432\u0441\u0435\u0433\u043e \u0442\u043e\u0433\u043e, \u0447\u0442\u043e \u043f\u0440\u043e\u0438\u0441\u0445\u043e\u0434\u0438\u0442 \u0432 \u043c\u0438\u0440\u0435 ITIL, ITSM, COBIT \u0438 ISO 20000,","sameAs":["http:\/\/www.realitsm.ru"],"url":"https:\/\/cleverics.ru\/digital\/author\/news\/"}]}},"_links":{"self":[{"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/posts\/19465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/comments?post=19465"}],"version-history":[{"count":3,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/posts\/19465\/revisions"}],"predecessor-version":[{"id":19469,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/posts\/19465\/revisions\/19469"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/media\/19466"}],"wp:attachment":[{"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/media?parent=19465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/categories?post=19465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cleverics.ru\/digital\/wp-json\/wp\/v2\/tags?post=19465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}