{"id":20036,"date":"2016-02-25T23:59:31","date_gmt":"2016-02-25T20:59:31","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=20036"},"modified":"2016-02-27T10:09:13","modified_gmt":"2016-02-27T07:09:13","slug":"kak-usidet-na-dvux-a-to-i-tryox-stulyax","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2016\/02\/kak-usidet-na-dvux-a-to-i-tryox-stulyax\/","title":{"rendered":"\u041a\u0430\u043a \u0443\u0441\u0438\u0434\u0435\u0442\u044c \u043d\u0430 \u0434\u0432\u0443\u0445, \u0430 \u0442\u043e \u0438 \u0442\u0440\u0451\u0445 \u0441\u0442\u0443\u043b\u044c\u044f\u0445&#8230;"},"content":{"rendered":"<p>\n\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"707\" alt=\"combining roles 2\" class=\"size-large wp-image-20044 alignright\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/02\/combining-roles-2-1024x707.jpeg\" style=\"width: 399px; height: 275px; border-width: 1px; border-style: solid; margin: 10px;\" title=\"\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/combining-roles-2-1024x707.jpeg 1024w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/combining-roles-2-300x207.jpeg 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/combining-roles-2-768x530.jpeg 768w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/combining-roles-2-660x456.jpeg 660w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/combining-roles-2.jpeg 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\u041d\u0430 \u043a\u0443\u0440\u0441\u0430\u0445, \u0434\u0430 \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430 \u0438 \u0432 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0439 \u0436\u0438\u0437\u043d\u0438, \u0447\u0430\u0441\u0442\u043e \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 &quot;\u041a\u0430\u043a\u0438\u0435 \u0440\u043e\u043b\u0438 \u043c\u043e\u0436\u043d\u043e \u0441\u043e\u0432\u043c\u0435\u0449\u0430\u0442\u044c&quot;. \u0418 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e, \u0433\u0434\u0435 \u0432\u0437\u044f\u0442\u044c \u0441\u0442\u043e\u043b\u044c\u043a\u043e \u043b\u044e\u0434\u0435\u0439, \u0447\u0442\u043e\u0431\u044b \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0440\u043e\u043b\u0438?&nbsp;\u0414\u0430\u0436\u0435 \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u043d\u0435 \u0432\u0441\u0435&nbsp;26 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 ITIL?&nbsp;\n<\/p>\n<p>\n\t\u041a\u0430\u043a \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442 \u043e\u0442\u0432\u0435\u0442\u0430 \u043d\u0430 \u044d\u0442\u043e\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 \u043c\u043e\u0436\u043d\u043e \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0442\u043e\u0447\u043a\u0443 \u0437\u0440\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430 \u0438\u0437 \u0418\u0441\u043f\u0430\u043d\u0438\u0438. \u0412 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u041d\u0435\u0432\u0435\u043d \u0417\u0438\u0442\u0435\u043a (Neven Zitek) &nbsp;&quot;\u0420\u043e\u043b\u0438 \u0438\u0437 ITIL&nbsp;&#8212; \u043a\u0430\u043a\u0438\u0435 \u0440\u043e\u043b\u0438 \u043c\u043e\u0436\u0435\u0442 \u0437\u0430\u043d\u0438\u043c\u0430\u0442\u044c&nbsp;\u043e\u0434\u0438\u043d \u0447\u0435\u043b\u043e\u0432\u0435\u043a&quot; (<a href=\"http:\/\/www.theitsmreview.com\/2015\/05\/itil-roles-roles-filled-person\/\">ITIL Roles &ndash; Which Roles Can Be Filled By One Person?<\/a>) \u0430\u0432\u0442\u043e\u0440 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u0430\u0440\u0433\u0443\u043c\u0435\u043d\u0442\u044b \u0437\u0430 \u0441\u043e\u0432\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0440\u043e\u043b\u0435\u0439 \u0432 \u043e\u0434\u043d\u043e\u043c \u043b\u0438\u0446\u0435:&nbsp;\n<\/p>\n<ul>\n<li>\n\t\t<strong>Business Relationship Manager:&nbsp;<\/strong>\u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u043a\u0430\u0442\u0430\u043b\u043e\u0433\u0430 \u0443\u0441\u043b\u0443\u0433 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f\u043c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432, \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0435 \u0438 \u0441\u043e\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u0439 \u0443\u0441\u043b\u0443\u0433\n\t<\/li>\n<li>\n\t\t<strong>Service Level Manager:&nbsp;<\/strong>\u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0443\u0441\u043b\u0443\u0433, \u0437\u043d\u0430\u043a\u043e\u043c \u0441 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f\u043c\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432\n\t<\/li>\n<\/ul>\n<p>\n\t<em>\u041e\u0431\u0430 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u0441 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430\u043c\u0438<\/em>\n<\/p>\n<ul>\n<li>\n\t\t<strong>Risk Manager:&nbsp;<\/strong>\u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u043e\u0446\u0435\u043d\u043a\u0443 \u0440\u0438\u0441\u043a\u043e\u0432 \u0438 \u0443\u044f\u0437\u0432\u0438\u043c\u043e\u0441\u0442\u0438 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u0430\u043a\u0442\u0438\u0432\u043e\u0432\n\t<\/li>\n<li>\n\t\t<strong>Service Continuity Manager:&nbsp;<\/strong>\u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0444\u043e\u0440\u0441-\u043c\u0430\u0436\u043e\u0440\n\t<\/li>\n<\/ul>\n<p>\n\t<em>\u041e\u0431\u0430 \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u044b \u043d\u0430 \u043f\u043e\u0438\u0441\u043a \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u0432 \u0441\u043b\u0443\u0447\u0430\u0435 \u043d\u0435\u043f\u0440\u0435\u0434\u0432\u0438\u0434\u0435\u043d\u043d\u044b\u0445 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0439, \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u044b \u0437\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0438\u0441\u043a\u0430\u043c\u0438, \u0438\u0434\u0435\u043d\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044e \u0438 \u043c\u0438\u043d\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u044e \u0443\u0433\u0440\u043e\u0437\u044b<\/em>\n<\/p>\n<ul>\n<li>\n\t\t<strong>Capacity Manager: <\/strong>\u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u044b (\u043d\u043e\u0447\u043d\u043e\u0435 \u0440\u0435\u0437\u0435\u0440\u0432\u043d\u043e\u0435 \u043a\u043e\u043f\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043d\u0435 \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u043e, \u0442\u0430\u043a&nbsp;\u043a\u0430\u043a&nbsp;\u043d\u0435 \u0431\u044b\u043b\u043e \u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0442\u043e\u0440\u0430, \u0447\u0442\u043e\u0431\u044b \u043f\u043e\u043c\u0435\u043d\u044f\u0442\u044c \u043d\u0430\u043a\u043e\u043f\u0438\u0442\u0435\u043b\u044c)\n\t<\/li>\n<li>\n\t\t<strong>Availability Manager: <\/strong>\u043d\u0435\u0442 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0437\u0430 \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u044b\n\t<\/li>\n<\/ul>\n<p>\n\t<em>\u041e\u0431\u0435 \u0440\u043e\u043b\u0438 \u0432\u043a\u043b\u044e\u0447\u0430\u044e\u0442 \u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435, \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433, \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435, \u0430\u043d\u0430\u043b\u0438\u0437 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u043e\u0432 \u0443\u0441\u043b\u0443\u0433, \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u0438\u0445 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443 \u0443\u0440\u043e\u0432\u043d\u044e.&nbsp;\u0418 \u0441\u044e\u0434\u0430 \u0436\u0435 \u0430\u0432\u0442\u043e\u0440 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432\u043a\u043b\u044e\u0447\u0438\u0442\u044c&nbsp;<\/em><strong>Problem Manager<\/strong>, <em>\u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0435\u0442 \u0441\u043e\u0441\u0442\u043e\u044f\u043d\u0438\u0435 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u043e\u0432 \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043e\u0442\u0432\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432, \u0438\u043b\u0438 \u043c\u0438\u043d\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u044f \u0441\u043b\u0443\u0447\u0438\u0432\u0448\u0438\u0445\u0441\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432&nbsp;<\/em>\n<\/p>\n<ul>\n<li>\n\t\t<strong>Service Asset and Configuration Manager: <\/strong>\u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u0430\u043a\u0442\u0438\u0432\u0430\u0445, \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043d\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u0430\u043a\u0442\u0438\u0432\u0430\u0445\n\t<\/li>\n<li>\n\t\t<strong>Knowledge Manager: <\/strong>\u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0437\u043d\u0430\u043d\u0438\u044f\u0445, \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0439 \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439\n\t<\/li>\n<\/ul>\n<p>\n\t<em>\u041e\u0431\u0435 \u0440\u043e\u043b\u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u044b \u0437\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0435\u0434\u0438\u043d\u0438\u0446<\/em>\n<\/p>\n<ul>\n<li>\n\t\t<strong>Incident Manager: <\/strong>\u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432 \u0432 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0435 \u0441\u0440\u043e\u043a\u0438\n\t<\/li>\n<li>\n\t\t<strong>Service Desk Manager<\/strong>:&nbsp;\u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432 \u0432 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0435 \u0441\u0440\u043e\u043a\u0438\n\t<\/li>\n<\/ul>\n<p>\n\t<em>\u041a\u0440\u0443\u0433 \u043e\u0431\u044f\u0437\u0430\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430 Service Desk&nbsp;\u0448\u0438\u0440\u0435<\/em>\n<\/p>\n<p>\n\t\u0410 \u0432\u043e\u0442 \u0441\u043e\u0432\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u043d\u0435\u0441\u043e\u0432\u043c\u0435\u0441\u0442\u0438\u043c\u044b\u0445 (\u043f\u0440\u043e\u0441\u0442\u0438\u0442\u0435 \u0437\u0430 \u043a\u0430\u043b\u0430\u043c\u0431\u0443\u0440) \u0440\u043e\u043b\u0435\u0439, \u043f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u0430\u0432\u0442\u043e\u0440\u0430, \u0441\u0440\u043e\u0434\u043d\u0438 \u043f\u043e\u0433\u043e\u0432\u043e\u0440\u043a\u0435 &quot;\u043d\u0430\u0437\u043d\u0430\u0447\u0438\u0442\u044c \u0432\u043e\u043b\u043a\u0430 \u043e\u0432\u0435\u0446 \u043e\u0445\u0440\u0430\u043d\u044f\u0442\u044c&quot;, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u0447\u0435\u0432\u0438\u0434\u0435\u043d \u043a\u043e\u043d\u0444\u043b\u0438\u043a\u0442 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432:\n<\/p>\n<ul>\n<li>\n\t\t<strong>Test Manager:<\/strong>&nbsp;\u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435&nbsp;\u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0433\u043e \u0442\u0435\u0441\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f, \u0447\u0442\u043e\u0431\u044b \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u0443\u0441\u043b\u0443\u0433 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c,&nbsp;\u0441\u0442\u0440\u0435\u043c\u0438\u0442\u0441\u044f \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0434\u043b\u044f \u0442\u0449\u0430\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0442\u0435\u0441\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f\n\t<\/li>\n<li>\n\t\t<strong>Release Manager: <\/strong>\u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430&nbsp;\u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c, \u043f\u0435\u0440\u0435\u043d\u043e\u0441 \u0443\u0441\u043b\u0443\u0433 \u0432 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0438\u0432\u043d\u0443\u044e \u0441\u0440\u0435\u0434\u0443, \u0441\u0442\u0440\u0435\u043c\u0438\u0442\u0441\u044f \u043f\u0435\u0440\u0435\u0434\u0430\u0442\u044c \u0443\u0441\u043b\u0443\u0433\u0443 \u0432 \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u044e \u0432 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0435 \u0441\u0440\u043e\u043a\u0438\n\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t<strong>Incident Manager:<\/strong>&nbsp;\u0431\u044b\u0441\u0442\u0440\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432 \u0438\u043b\u0438 \u043f\u043e\u0438\u0441\u043a \u043e\u0431\u0445\u043e\u0434\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u0434\u043b\u044f \u0441\u043a\u043e\u0440\u0435\u0439\u0448\u0435\u0433\u043e \u0432\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0438\n\t<\/li>\n<li>\n\t\t<strong>Problem Manager:<\/strong> \u0442\u0449\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u0438\u0441\u043a \u0438 \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0435 \u043a\u043e\u0440\u043d\u0435\u0432\u044b\u0445 \u043f\u0440\u0438\u0447\u0438\u043d \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432, \u043f\u043e\u0438\u0441\u043a \u043e\u0431\u0445\u043e\u0434\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043e\u0442\u0432\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0438\u043b\u0438 \u043c\u0438\u043d\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432\n\t<\/li>\n<\/ul>\n<ul>\n<li>\n\t\t<strong>Service Owner:<\/strong> \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 \u043d\u0430 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c \u0443\u0440\u043e\u0432\u043d\u0435\n\t<\/li>\n<li>\n\t\t<strong>Process Owner:<\/strong> \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u0441\u0432\u043e\u0435\u043c\u0443 \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044e \u0438 \u0438\u0441\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u0435\u0433\u043e \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u043c \u0441\u043f\u043e\u0441\u043e\u0431\u043e\u043c\n\t<\/li>\n<\/ul>\n<p>\n\t\u0421\u043e\u0432\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0440\u043e\u043b\u0435\u0439 &ndash; \u044d\u0442\u043e \u0432\u0441\u0435\u0433\u0434\u0430 \u0434\u0438\u043b\u0435\u043c\u043c\u0430&nbsp;\u043a\u0430\u043a \u0434\u043b\u044f \u043a\u0440\u0443\u043f\u043d\u044b\u0445, \u0442\u0430\u043a \u0438 \u0434\u043b\u044f \u043c\u0430\u043b\u0435\u043d\u044c\u043a\u0438\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439. \u041e\u0447\u0435\u0432\u0438\u0434\u043d\u043e, \u0447\u0442\u043e \u043c\u0430\u043b\u0435\u043d\u044c\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0440\u043e\u0441\u0442\u043e \u0432\u044b\u043d\u0443\u0436\u0434\u0435\u043d\u044b \u043e\u0431\u044a\u0435\u0434\u0438\u043d\u044f\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0440\u043e\u043b\u0435\u0439 \u0432 \u043e\u0434\u043d\u043e\u043c \u043b\u0438\u0446\u0435 \u0438\u0437-\u0437\u0430 \u0440\u0430\u0437\u043c\u0435\u0440\u043e\u0432 \u0438 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0441\u0442\u0438&nbsp;\u0432 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0435. \u041a\u0440\u0443\u043f\u043d\u044b\u043c \u0436\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c \u043f\u043e\u0432\u0435\u0437\u043b\u043e &#8212; \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u0445 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432 \u043c\u043d\u043e\u0433\u043e \u0431\u043e\u043b\u044c\u0448\u0435. \u0418 \u0442\u0435\u043c \u043d\u0435 \u043c\u0435\u043d\u0435\u0435, \u0434\u0430\u0436\u0435 \u0435\u0441\u043b\u0438 \u0432\u044b \u0431\u043e\u043b\u044c\u0448\u0430\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f, \u043f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435 \u043f\u0440\u0435\u0436\u0434\u0435, \u0447\u0435\u043c \u043d\u0430\u0437\u043d\u0430\u0447\u0430\u0442\u044c \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0438 \u043d\u0430 \u0432\u0441\u0435 \u0440\u043e\u043b\u0438, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u043c\u044b\u0435 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u043e\u0439, \u0438\u0441\u0445\u043e\u0434\u044f \u0438\u0437 \u0442\u0440\u0443\u0434\u043e\u0451\u043c\u043a\u043e\u0441\u0442\u0438 \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430 \u0432\u0430\u0448\u0438\u0445 \u0443\u0441\u043b\u0443\u0433. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0435\u0441\u043b\u0438 \u0432\u044b \u0432 \u0441\u0432\u043e\u0435\u0439 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u043d\u0435 \u043f\u043b\u0430\u043d\u0438\u0440\u0443\u0435\u0442\u0435 \u0440\u0435\u043b\u0438\u0437\u044b \u043d\u043e\u0432\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 \u043d\u0430 \u0435\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u043e\u0439 \u043e\u0441\u043d\u043e\u0432\u0435, \u0442\u043e \u043d\u0443\u0436\u0435\u043d \u043b\u0438 \u0432\u0430\u043c \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0439 Test Manager \u0438 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0439 Release Manager?\n<\/p>\n<p>\n\t\u0412 \u043e\u0431\u0449\u0435\u043c \u0438 \u0446\u0435\u043b\u043e\u043c, \u043a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u043e\u0434\u043d\u0430 \u043c\u043e\u044f \u043a\u043e\u043b\u043b\u0435\u0433\u0430 &#8212; \u0442\u0435\u043c\u0430 &quot;\u043d\u0430 \u043f\u043e\u0434\u0443\u043c\u0430\u0442\u044c&quot;.\n<\/p>\n<p style=\"text-align: center;\">\n\t<img loading=\"lazy\" decoding=\"async\" alt=\"ITIL-CombinedRoles-1-900x627\" class=\"size-full wp-image-20046 aligncenter\" height=\"376\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/02\/ITIL-CombinedRoles-1-900x627.png\" style=\"\" title=\"\" width=\"540\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/ITIL-CombinedRoles-1-900x627.png 900w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/ITIL-CombinedRoles-1-900x627-300x209.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/ITIL-CombinedRoles-1-900x627-768x535.png 768w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/ITIL-CombinedRoles-1-900x627-200x140.png 200w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/02\/ITIL-CombinedRoles-1-900x627-660x460.png 660w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;\n<\/p>\n<p>\n\t&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041d\u0430 \u043a\u0443\u0440\u0441\u0430\u0445, \u0434\u0430 \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430 \u0438 \u0432 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0439 \u0436\u0438\u0437\u043d\u0438, \u0447\u0430\u0441\u0442\u043e \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 &quot;\u041a\u0430\u043a\u0438\u0435 \u0440\u043e\u043b\u0438 \u043c\u043e\u0436\u043d\u043e \u0441\u043e\u0432\u043c\u0435\u0449\u0430\u0442\u044c&quot;. \u0418 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e, \u0433\u0434\u0435 \u0432\u0437\u044f\u0442\u044c \u0441\u0442\u043e\u043b\u044c\u043a\u043e \u043b\u044e\u0434\u0435\u0439, \u0447\u0442\u043e\u0431\u044b \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0440\u043e\u043b\u0438?&nbsp;\u0414\u0430\u0436\u0435 \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u043d\u0435 \u0432\u0441\u0435&nbsp;26 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 ITIL?&nbsp; \u041a\u0430\u043a \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442 \u043e\u0442\u0432\u0435\u0442\u0430 \u043d\u0430 \u044d\u0442\u043e\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 \u043c\u043e\u0436\u043d\u043e \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0442\u043e\u0447\u043a\u0443 \u0437\u0440\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430 \u0438\u0437 \u0418\u0441\u043f\u0430\u043d\u0438\u0438. \u0412 \u0441\u0432\u043e\u0435\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u041d\u0435\u0432\u0435\u043d \u0417\u0438\u0442\u0435\u043a (Neven Zitek) &nbsp;&quot;\u0420\u043e\u043b\u0438 \u0438\u0437 ITIL&nbsp;&#8212; \u043a\u0430\u043a\u0438\u0435 \u0440\u043e\u043b\u0438 \u043c\u043e\u0436\u0435\u0442 \u0437\u0430\u043d\u0438\u043c\u0430\u0442\u044c&nbsp;\u043e\u0434\u0438\u043d \u0447\u0435\u043b\u043e\u0432\u0435\u043a&quot; (ITIL Roles &ndash; Which Roles Can Be Filled By One Person?) \u0430\u0432\u0442\u043e\u0440 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u0430\u0440\u0433\u0443\u043c\u0435\u043d\u0442\u044b \u0437\u0430 \u0441\u043e\u0432\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0440\u043e\u043b\u0435\u0439 \u0432 \u043e\u0434\u043d\u043e\u043c \u043b\u0438\u0446\u0435:&nbsp; Business Relationship Manager:&nbsp;\u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u043a\u0430\u0442\u0430\u043b\u043e\u0433\u0430 \u0443\u0441\u043b\u0443\u0433 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f\u043c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432, \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0435 \u0438 \u0441\u043e\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u0439 \u0443\u0441\u043b\u0443\u0433 Service&#8230;<\/p>\n","protected":false},"author":2,"featured_media":20044,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,9,301,198,98,96,298],"tags":[],"class_list":["post-20036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-it-service-management","category-illustrated-itsm","category-ask-us-anything","category-people-roles-and-tasks","category-everything","category-general-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041a\u0430\u043a \u0443\u0441\u0438\u0434\u0435\u0442\u044c \u043d\u0430 \u0434\u0432\u0443\u0445, \u0430 \u0442\u043e \u0438 \u0442\u0440\u0451\u0445 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