{"id":20710,"date":"2016-05-20T15:30:32","date_gmt":"2016-05-20T12:30:32","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=20710"},"modified":"2016-05-20T15:30:32","modified_gmt":"2016-05-20T12:30:32","slug":"press-any-key","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2016\/05\/press-any-key\/","title":{"rendered":"Press any key…"},"content":{"rendered":"

\n\t\u041d\u0430 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u043d\u043e\u043c \u0443\u0447\u0435\u0431\u043d\u043e\u043c \u043a\u0443\u0440\u0441\u0435 "\u041e\u0441\u043d\u043e\u0432\u044b ITIL" \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0430 \u0434\u0438\u0441\u043a\u0443\u0441\u0441\u0438\u044f. \u041a\u0443\u0440\u0441 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439, \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0442\u0440\u0443\u0434\u043d\u043e\u0441\u0442\u0438 \u0441\u043b\u0443\u0448\u0430\u0442\u0435\u043b\u0435\u0439 \u043e\u0431\u0449\u0438\u0435, \u0438 \u0438\u0445 \u0445\u043e\u0447\u0435\u0442\u0441\u044f \"dummy\u043a\u043e\u043b\u043b\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u043e\u0431\u0441\u0443\u0434\u0438\u0442\u044c. \n<\/p>\n

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\n\t\u0427\u0442\u043e \u043c\u043e\u0436\u043d\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0438\u0442\u044c?\n<\/p>\n

    \n
  1. \n\t\t\u041e\u0446\u0435\u043d\u0438\u0442\u0435 \u043e\u0431\u0449\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0433\u0440\u0430\u043c\u043e\u0442\u043d\u043e\u0441\u0442\u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0438 \u043c\u0430\u0441\u0448\u0442\u0430\u0431 \u0431\u0435\u0434\u0441\u0442\u0432\u0438\u044f. \u0415\u0441\u043b\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u043c\u0430\u0441\u0448\u0442\u0430\u0431\u043d\u0430\u044f, \u0438\u0449\u0438\u0442\u0435 \u043a\u0430\u0440\u0434\u0438\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u043c\u0435\u0440\u044b. \u0412\u044b\u0432\u043e\u0434\u0438\u0442\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u043d\u0430 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0432\u044b\u0448\u0435. \u041f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u044c\u0442\u0435 \u0443\u0447\u0435\u0431\u043d\u044b\u0435 \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u044b, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u043e\u0432 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f, \u043f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435 \u043f\u0440\u043e \u0434\u0438\u0441\u0442\u0430\u043d\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u043a\u0443\u0440\u0441\u044b (\u043e\u043d\u0438 \u0434\u0435\u0448\u0435\u0432\u043b\u0435), \u0437\u0430\u043f\u0443\u0441\u0442\u0438\u0442\u0435 \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0443 \u043f\u043e \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044e, \u043e\u0442\u0432\u0435\u0434\u0438\u0442\u0435 \u0440\u0430\u0437\u0443\u043c\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f – \u043a \u043a\u0430\u043a\u043e\u043c\u0443 \u0441\u0440\u043e\u043a\u0443 \u044d\u0442\u0438 \u0437\u0430\u0434\u0430\u0447\u0438 \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u044b.  \u041e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u0435 \u0442\u0440\u0435\u0431\u0443\u0435\u043c\u043e\u0435 \u0446\u0435\u043b\u0435\u0432\u043e\u0435 \u0441\u043e\u0441\u0442\u043e\u044f\u043d\u0438\u0435, \u0437\u0430\u0444\u0438\u043a\u0441\u0438\u0440\u0443\u0439\u0442\u0435 \u0447\u0442\u043e \u0442\u0430\u043a\u043e\u0435 \u043c\u0438\u043d\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0433\u0440\u0430\u043c\u043e\u0442\u043d\u043e\u0441\u0442\u0438 \u043b\u044e\u0431\u043e\u0433\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f, \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0435\u0441\u044c \u0447\u0442\u043e \u0431\u0443\u0434\u0435\u0442 \u0441 \u0442\u0435\u043c\u0438, \u043a\u0442\u043e \u043f\u043e \u0438\u0442\u043e\u0433\u0430\u043c \u0433\u043e\u0434\u0430 \u0435\u0433\u043e \u043d\u0435 \u0434\u043e\u0441\u0442\u0438\u0433, \u043a\u0430\u043a \u043e\u043d\u0438 \u0431\u0443\u0434\u0443\u0442 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0442\u044c\u0441\u044f (\u0435\u0441\u043b\u0438 \u0431\u0443\u0434\u0443\u0442). \u042d\u0442\u043e \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043a \u043f\u0440\u043e\u0444\u043f\u0440\u0438\u0433\u043e\u0434\u043d\u043e\u0441\u0442\u0438 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0435\u0433\u043e \u0441 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0435\u0439, \u043d\u0430 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u0441\u0442\u0440\u043e\u0438\u0442\u0441\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438.\n\t<\/li>\n
  2. \n\t\t\u0415\u0441\u043b\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0438\u043c\u0435\u0435\u0442 \u043d\u0435 \u043c\u0430\u0441\u0448\u0442\u0430\u0431\u043d\u044b\u0439 \u0445\u0430\u0440\u0430\u043a\u0442\u0435\u0440, \u0430 \u0435\u0441\u0442\u044c \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u0441\u043b\u0430\u0431\u044b\u0435 \u043c\u0435\u0441\u0442\u0430 – \u0444\u0438\u043a\u0441\u0438\u0440\u0443\u0439\u0442\u0435 \u0432 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438\u0440\u0443\u044e\u0449\u0438\u0445 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0445 \u0438\u043b\u0438 SLA \u0442\u0440\u0435\u0431\u0443\u0435\u043c\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043a\u0432\u0430\u043b\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u0435 \u0437\u043e\u043d\u044b \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0432 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438, \u0435\u0441\u043b\u0438 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043d\u0438\u0436\u0435, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0434\u043e\u043b\u0436\u043d\u044b \u043b\u0438 \u0418\u0422 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u043e\u0431\u0443\u0447\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u043a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u043d\u043e\u0439 \u0433\u0440\u0430\u043c\u043e\u0442\u043d\u043e\u0441\u0442\u0438? \u0412 \u043a\u0430\u043a\u043e\u043c \u043e\u0431\u044a\u0451\u043c\u0435? \u041a\u043e\u0433\u043e? \u041a\u043e\u0433\u0434\u0430? \u041a\u0430\u043a\u0438\u043c \u0441\u043f\u043e\u0441\u043e\u0431\u043e\u043c?\n\t<\/li>\n
  3. \n\t\t\u0415\u0441\u043b\u0438 \u0432 \u0446\u0435\u043b\u043e\u043c \u0432\u0441\u0451 \u0445\u043e\u0440\u043e\u0448\u043e, \u043d\u043e \u0441\u0442\u0440\u0430\u043d\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043f\u0440\u0438\u0445\u043e\u0434\u044f\u0442 – \u0432\u0435\u0434\u0438\u0442\u0435 FAQ, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0439\u0442\u0435 \u0442\u0443\u0434\u0430. \u041f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435 \u043d\u0430\u0434 \u043f\u0440\u0430\u0432\u0438\u043b\u043e\u043c «\u0422\u0440\u0435\u0442\u0438\u0439 \u0440\u0430\u0437 \u043d\u0435 \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u043c \u043d\u0430 \u043e\u0434\u0438\u043d \u0438 \u0442\u043e\u0442 \u0436\u0435 \u0433\u043b\u0443\u043f\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c \u0432 \u0431\u0430\u0437\u0443 \u0437\u043d\u0430\u043d\u0438\u0439 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435, \u043d\u0430 \u0447\u0435\u0442\u0432\u0451\u0440\u0442\u044b\u0439 \u0440\u0430\u0437 \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u0443\u0435\u043c \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e». \u0412\u0435\u0434\u0438\u0442\u0435 \u0430\u043d\u0430\u043b\u0438\u0437 \u0442\u043e\u0433\u043e \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438 \u043a\u0430\u043a\u0438\u0435 \u0441\u0442\u0430\u0442\u044c\u0438 \u0447\u0438\u0442\u0430\u043b\u0438\u0441\u044c, \u043f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435 \u043d\u0430\u0434 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435\u043c \u043c\u0430\u0441\u0441\u043e\u0432\u043e\u0433\u043e \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u043f\u043e \u044d\u0442\u0438\u043c \u0442\u0435\u043c\u0430\u043c.\n\t<\/li>\n<\/ol>\n

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    \n\t\u0412\u043e\u0437\u043d\u0438\u043a\u0430\u044e\u0442 \u043b\u0438 \u0443 \u0432\u0430\u0441 \u0442\u0430\u043a\u0438\u0435 \u0441\u043b\u043e\u0436\u043d\u043e\u0441\u0442\u0438, \u0438 \u043a\u0430\u043a \u0432\u044b \u0441 \u043d\u0438\u043c\u0438 \u0441\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442\u0435\u0441\u044c?\"1356801743_babushka-kompyuter\"<\/p>\n","protected":false},"excerpt":{"rendered":"

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