{"id":22484,"date":"2016-10-31T09:50:49","date_gmt":"2016-10-31T06:50:49","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=22484"},"modified":"2020-02-18T14:14:11","modified_gmt":"2020-02-18T11:14:11","slug":"brm_and_customer_satisfaction","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2016\/10\/brm_and_customer_satisfaction\/","title":{"rendered":"\u0420\u0430\u0437\u0431\u0438\u0440\u0430\u0435\u043c\u0441\u044f \u0441 Business Relationship Management"},"content":{"rendered":"<p>\u0412 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u043a <a href=\"https:\/\/youtu.be\/6f1MAdcVdEo\">\u0432\u0435\u0431\u0438\u043d\u0430\u0440\u0443<\/a>, \u043e\u0442\u043a\u0440\u044b\u043b \u043d\u0435 \u0441\u0430\u043c\u044b\u0435 \u0437\u0430\u043c\u0443\u0441\u043e\u043b\u0435\u043d\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b ITIL Service Strategy \u0441 \u0446\u0435\u043b\u044c\u044e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0441 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u0431\u0438\u0437\u043d\u0435\u0441\u043e\u043c \u0432 \u0446\u0435\u043b\u043e\u043c \u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438\u00a0\u0432\u043b\u0438\u044f\u043d\u0438\u044f BRM \u043d\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432 \u0432 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438. \u0420\u0430\u0437\u043c\u044b\u0448\u043b\u0435\u043d\u0438\u044f\u043c\u0438 \u043d\u0430 \u0441\u0447\u0435\u0442 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u0445\u043e\u0447\u0443\u00a0\u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f. \u0421 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0430\u043c\u0438.<\/p>\n<p>\u041d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 BRM \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043e\u0442\u043b\u0438\u0447\u0430\u0435\u0442\u0441\u044f \u043e\u0442 \u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITIL \u0438 \u043d\u0435 \u0443\u043a\u043b\u0430\u0434\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u0432 <a href=\"https:\/\/realitsm.ru\/2011\/07\/purpose-goals-and-objectives\/\">\u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u0443\u044e \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u043a\u0443<\/a> \u00ab\u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0443\u0441\u043b\u0443\u0433 \u0437\u0430 \u0441\u0447\u0435\u0442\u2026\u00bb. \u041f\u0440\u043e \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0443\u0441\u043b\u0443\u0433 \u0442\u0430\u043c \u0432\u043e\u043e\u0431\u0449\u0435 \u043d\u0438 \u0441\u043b\u043e\u0432\u0430, \u0437\u0430\u0442\u043e \u043d\u0443\u0436\u043d\u043e:<\/p>\n<ul>\n<li><s>\u041f\u043e\u0434\u0440\u0443\u0436\u0438\u0442\u044c\u0441\u044f \u0441 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c.<\/s> \u0423\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u0430 \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u043d\u0430 \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u0438 \u0435\u0433\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439.<\/li>\n<li><s>\u041d\u044f\u043d\u0447\u0438\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430.<\/s> \u00a0\u041f\u043e\u043c\u043e\u0433\u0430\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0443 \u0432 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u043e\u043c \u0443\u0441\u043b\u0443\u0433.<\/li>\n<li><s>\u0421\u043b\u0435\u0434\u0438\u0442\u044c \u0437\u0430 \u0442\u0435\u043c, \u0447\u0442\u043e\u0431\u044b \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0447\u0435\u0433\u043e \u043d\u0435 \u0432\u044b\u043a\u0438\u043d\u0443\u043b.<\/s> \u041e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0442\u044c \u0441\u043f\u0440\u043e\u0441 \u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0435 \u0441 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438, \u0438 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0442\u044c, \u0447\u0442\u043e \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440 \u0441\u043c\u043e\u0436\u0435\u0442 \u0438\u0445 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0442\u044c \u0432 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0445 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445.<\/li>\n<\/ul>\n<p>\u0412 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u044f\u0441\u043d\u043e \u0434\u0435\u043a\u043b\u0430\u0440\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u0444\u043e\u043a\u0443\u0441 \u043d\u0430 <strong>\u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438<\/strong> \u0438 <strong>\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0445<\/strong>. \u041c\u043e\u043b, \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b \u0437\u0430\u043d\u044f\u0442\u044b \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (\u0447\u0442\u043e \u0434\u043e\u043b\u0436\u043d\u043e \u0431\u044b\u0442\u044c \u0441\u0434\u0435\u043b\u0430\u043d\u043e \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u043e\u043c), \u0438 \u043f\u043e\u0434\u0443\u043c\u0430\u0442\u044c \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0442 \u0442\u043e, \u0447\u0442\u043e \u0435\u043c\u0443 \u043d\u0443\u0436\u043d\u043e, \u0431\u0443\u043a\u0432\u0430\u043b\u044c\u043d\u043e \u0431\u043e\u043b\u044c\u0448\u0435 \u043d\u0435\u043a\u043e\u043c\u0443.<\/p>\n<p>\u041b\u0435\u0433\u043a\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c, \u0447\u0442\u043e \u0434\u0443\u043c\u0430\u0442\u044c \u0438 \u043d\u0435 \u043f\u0440\u0438\u0448\u043b\u043e\u0441\u044c, \u0435\u0441\u043b\u0438 \u0431\u044b \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u043b\u0430\u0441\u044c \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u0443\u0441\u043b\u0443\u0433.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22485\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-30_18-33-11.png\" alt=\"2016-10-30_18-33-11\" width=\"558\" height=\"160\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-30_18-33-11.png 558w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-30_18-33-11-300x86.png 300w\" sizes=\"auto, (max-width: 558px) 100vw, 558px\" \/>\u041d\u043e \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u0445\u043e\u0442\u044c \u043e\u0442 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0443\u0441\u043b\u0443\u0433 \u0438 \u0437\u0430\u0432\u0438\u0441\u0438\u0442, \u0434\u0430\u043b\u0435\u043a\u043e \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043e\u0442 \u043d\u0435\u0433\u043e. \u041a \u0441\u043e\u0436\u0430\u043b\u0435\u043d\u0438\u044e \u0438\u043b\u0438 \u0441\u0447\u0430\u0441\u0442\u044c\u044e, \u0432\u0441\u0435 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 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\u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0438\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430. \u041a \u0441\u0447\u0430\u0441\u0442\u044c\u044e \u2013 \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0434\u0430\u0436\u0435 \u0432 \u0441\u043b\u0443\u0447\u0430\u0435 \u043e\u0442\u043a\u043b\u043e\u043d\u0435\u043d\u0438\u044f \u043e\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u0443\u0441\u043b\u0443\u0433\u0438, \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u043c\u043e\u0436\u0435\u0442 \u043e\u0441\u0442\u0430\u0442\u044c\u0441\u044f \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b\u043c. \u041d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440 \u043a\u0430\u0436\u0435\u0442\u0441\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0443 \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0442\u043d\u044b\u043c, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u0430 \u0432\u0435\u0436\u043b\u0438\u0432\u044b \u0438 \u043e\u0442\u0437\u044b\u0432\u0447\u0438\u0432\u044b, \u043c\u043e\u0436\u0435\u0442 \u043b\u0438 \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440 \u043e\u0431\u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u043e \u043f\u0440\u043e\u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u0438 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u044f (\u0432\u0441\u0435 \u044d\u0442\u043e \u0443\u043f\u0440\u043e\u0449\u0435\u043d\u043d\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0435 \u00ab\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0438 \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u0430\u00bb) \u0438\u0433\u0440\u0430\u0435\u0442 \u0431\u043e\u043b\u0435\u0435 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0440\u043e\u043b\u044c, \u0447\u0435\u043c \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u0434\u0443\u043c\u0430\u0442\u044c.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22486\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-31_01-13-05.png\" alt=\"2016-10-31_01-13-05\" width=\"733\" height=\"347\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_01-13-05.png 733w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_01-13-05-300x142.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_01-13-05-660x312.png 660w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/>\u0420\u0430\u0437\u0431\u0435\u0440\u0435\u043c \u0442\u043e, \u0438\u0437 \u0447\u0435\u0433\u043e \u0441\u043a\u043b\u0430\u0434\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u0438 \u043a\u0430\u043a BRM \u043c\u043e\u0436\u0435\u0442 \u043d\u0430 \u043d\u0435\u0435 \u0432\u043b\u0438\u044f\u0442\u044c, \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u0435\u0435.<\/p>\n<p>\u041a\u043b\u0430\u0441\u0441\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f: \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u2013 \u043a\u043e\u0441\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435, \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u043d\u0435\u043f\u043e\u043b\u043d\u043e \u0438 \u043d\u0435\u0442\u043e\u0447\u043d\u043e \u0437\u0430\u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u044b \u0432 SLA, \u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0443\u0441\u043b\u0443\u0433\u0438 \u00ab\u0433\u0443\u043b\u044f\u0435\u0442\u00bb. \u0418\u0442\u043e\u0433: \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0437\u043e\u043b, \u0432\u0441\u0435 \u0434\u0440\u0443\u0433 \u0434\u0440\u0443\u0433\u0443 \u043d\u0435 \u043c\u0438\u043b\u044b.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22487\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-27.png\" alt=\"2016-10-31_08-59-27\" width=\"699\" height=\"522\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-27.png 699w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-27-300x224.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-27-660x493.png 660w\" sizes=\"auto, (max-width: 699px) 100vw, 699px\" \/>\u041d\u0430 \u0441\u0446\u0435\u043d\u0443 \u0432\u044b\u0445\u043e\u0434\u0438\u0442 BRM, \u0438, \u043f\u043e\u043d\u0438\u043c\u0430\u044f, \u043a\u0430\u043a \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u0431\u0438\u0437\u043d\u0435\u0441 \u0438 \u043a\u0430\u043a\u0438\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432 \u0445\u043e\u0447\u0435\u0442 \u0434\u043e\u0441\u0442\u0438\u0447\u044c \u2013 \u0441 \u043e\u0434\u043d\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b, \u043a\u0430\u043a\u043e\u0432\u044b \u0440\u0435\u0441\u0443\u0440\u0441\u044b, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0438 \u0438 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u0438\u044f \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u0430 \u2013 \u0441 \u0434\u0440\u0443\u0433\u043e\u0439, \u00ab\u043a\u043e\u0440\u0440\u0435\u043a\u0442\u0438\u0440\u0443\u0435\u0442\u00bb \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22488\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-41.png\" alt=\"2016-10-31_08-59-41\" width=\"751\" height=\"467\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-41.png 751w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-41-300x187.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-41-660x410.png 660w\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" \/><\/p>\n<p>\u041e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u0432 \u0432\u044b\u043c\u044b\u0448\u043b\u0435\u043d\u043d\u044b\u0445 \u043c\u0438\u0440\u0430\u0445 \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u0442\u043e\u0447\u043d\u043e \u043e\u0442\u0440\u0430\u0436\u0435\u043d\u044b \u0432 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u0445, \u0441\u043f\u0435\u0446\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f\u0445 \u0438, \u043a\u0430\u043a \u0441\u043b\u0435\u0434\u0441\u0442\u0432\u0438\u0435 SLA. \u0412 \u0442\u0435\u043e\u0440\u0438\u0438 \u0432\u0441\u0435 \u043f\u0440\u043e\u0441\u0442\u043e, \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442: \u0441 \u0442\u0440\u0430\u043d\u0441\u043b\u044f\u0446\u0438\u0435\u0439 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 \u0432 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0441\u0432\u044f\u0437\u0430\u043d\u044b \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u0441\u043b\u043e\u0436\u043d\u043e\u0441\u0442\u0438:<\/p>\n<ul>\n<li>\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u043f\u043e\u0440\u043e\u0439 \u0437\u0430\u0442\u0440\u0443\u0434\u043d\u044f\u0435\u0442\u0441\u044f \u0441\u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f<\/li>\n<li>\u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440 \u0437\u0430\u0442\u0440\u0443\u0434\u043d\u044f\u0435\u0442\u0441\u044f \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0440\u0430\u0441\u0448\u0438\u0444\u0440\u043e\u0432\u0430\u0442\u044c<\/li>\n<\/ul>\n<p>\u0417\u0430\u0434\u0430\u0447\u0430 BRM \u2013 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u0438\u0438 \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0442\u043e\u0433\u043e, \u043a\u0430\u043a \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u0431\u0438\u0437\u043d\u0435\u0441, \u0438 \u043a\u0430\u043a \u0418\u0422 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0442 \u0435\u0433\u043e \u043d\u0430\u0447\u0438\u043d\u0430\u043d\u0438\u044f, \u043f\u043e\u043c\u043e\u0447\u044c \u0438 \u043f\u0435\u0440\u0432\u044b\u043c, \u0438 \u0432\u0442\u043e\u0440\u044b\u043c. \u0422\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u0447\u0430\u044f\u043d\u0438\u044f \u0438 \u043d\u0430\u0434\u0435\u0436\u0434\u044b \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0442\u043e\u0447\u043d\u0435\u0435 \u0431\u044b\u043b\u0438 \u043f\u0435\u0440\u0435\u0432\u0435\u0434\u0435\u043d\u044b \u0432 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043a \u0443\u0441\u043b\u0443\u0433\u0435 \u0441 \u0443\u0447\u0435\u0442\u043e\u043c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u0430.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22489\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-54.png\" alt=\"2016-10-31_08-59-54\" width=\"666\" height=\"408\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-54.png 666w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-54-300x184.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_08-59-54-660x404.png 660w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/><\/p>\n<p>\u0414\u0430\u043b\u044c\u0448\u0435 \u0434\u0435\u043b\u043e \u0437\u0430 \u043c\u0430\u043b\u044b\u043c \u2013 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u0443\u0441\u043b\u0443\u0433\u0438 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443. \u0418 \u043d\u0435 \u043e\u0431\u0430\u043d\u043a\u0440\u043e\u0442\u0438\u0442\u044c\u0441\u044f \u043f\u043e \u0434\u043e\u0440\u043e\u0433\u0435. \u041e \u0447\u0435\u043c \u0434\u0440\u0443\u0436\u043d\u043e \u043f\u043e\u0434\u0443\u043c\u0430\u044e\u0442 \u0434\u0440\u0443\u0433\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b.<\/p>\n<p>\u041e\u0434\u043d\u0430\u043a\u043e \u044d\u0442\u043e\u0433\u043e \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0432\u0441\u0435 \u0435\u0449\u0435 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0434\u043b\u044f \u0441\u0447\u0430\u0441\u0442\u044c\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430. \u0414\u0430\u043b\u0435\u043a\u043e \u043d\u0435 \u0438\u0441\u0447\u0435\u0440\u043f\u044b\u0432\u0430\u044e\u0449\u0438\u0439 \u0441\u043f\u0438\u0441\u043e\u043a \u043f\u0440\u0438\u0447\u0438\u043d \u043d\u0435\u043f\u043e\u043a\u043e\u043b\u0435\u0431\u0438\u043c\u043e\u0439 \u043d\u0435\u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0431\u0438\u0437\u043d\u0435\u0441\u0430:<\/p>\n<ul>\n<li>\u0411\u0438\u0437\u043d\u0435\u0441 \u043d\u0435 \u0432\u0438\u0434\u0438\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u0438\u0439 \u0432\u044b\u0441\u043e\u043a\u043e\u0433\u043e \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0443\u0441\u043b\u0443\u0433 \u0438\u043b\u0438 \u043d\u0435 \u0434\u043e\u0432\u0435\u0440\u044f\u0435\u0442 \u0438\u043c.<\/li>\n<li>\u0423 \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u043d\u0435\u0433\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u043e\u043f\u044b\u0442 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u0418\u0422.<\/li>\n<li>\u041f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0438\u0437\u043c\u0435\u043d\u0438\u043b\u0438\u0441\u044c.<\/li>\n<li>\u0411\u0438\u0437\u043d\u0435\u0441 \u043d\u0435 \u0434\u043e\u0441\u0442\u0438\u0433 \u043d\u0443\u0436\u043d\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u0438 \u0432\u0438\u043d\u0438\u0442 \u0432\u0441\u0435\u0445 \u0432\u043e\u043a\u0440\u0443\u0433.<\/li>\n<li>&#8230;<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22497\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-31_09-43-40.png\" alt=\"2016-10-31_09-43-40\" width=\"657\" height=\"443\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_09-43-40.png 657w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_09-43-40-300x202.png 300w\" sizes=\"auto, (max-width: 657px) 100vw, 657px\" \/>\u0427\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u0441\u0434\u0435\u043b\u0430\u0442\u044c BRM? \u041d\u0435\u043c\u0430\u043b\u043e:<\/p>\n<ul>\n<li>\u041f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0430\u0434 \u043d\u0430\u0433\u043b\u044f\u0434\u043d\u043e\u0441\u0442\u044c\u044e \u043e\u0442\u0447\u0435\u0442\u043e\u0432 \u0438 \u0434\u0435\u043c\u043e\u043d\u0441\u0442\u0440\u0430\u0446\u0438\u0435\u0439 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0439.<\/li>\n<li>\u041f\u0440\u0435\u0434\u0443\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043c\u0435\u0445\u0430\u043d\u0438\u0437\u043c \u043f\u043e\u0434\u0430\u0447\u0438 \u0438 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u0436\u0430\u043b\u043e\u0431.<\/li>\n<li>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e\u0435 \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0441 \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u043c \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438.<\/li>\n<li>\u041f\u0440\u043e\u0431\u0438\u0432\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0432\u0441\u0442\u0440\u0435\u0447\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u0434\u043e\u0431\u0438\u0432\u0430\u0442\u044c\u0441\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043e \u043f\u043b\u0430\u043d\u0430\u0445 \u0438 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u0445.<\/li>\n<li>&#8230;<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-22500\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2016\/10\/2016-10-31_09-44-54.png\" alt=\"2016-10-31_09-44-54\" width=\"674\" height=\"488\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_09-44-54.png 674w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_09-44-54-300x217.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2016\/10\/2016-10-31_09-44-54-660x478.png 660w\" sizes=\"auto, (max-width: 674px) 100vw, 674px\" \/>\u0417\u0430\u0432\u043e\u0435\u0432\u0430\u0442\u044c \u0434\u043e\u0432\u0435\u0440\u0438\u0435 \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u043d\u0435\u043f\u0440\u043e\u0441\u0442\u043e, \u043d\u043e \u0435\u0441\u043b\u0438 \u044d\u0442\u043e \u0441\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c, \u0435\u0433\u043e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435 \u043f\u043e\u0448\u0430\u0442\u043d\u0443\u0442 \u0435\u0434\u0438\u043d\u0438\u0447\u043d\u044b\u0435 \u043f\u0440\u043e\u0432\u0430\u043b\u044b SLA. \u0410 \u0442\u0430\u043c, \u0433\u043b\u044f\u0434\u0438\u0448\u044c, \u0438 \u0434\u043e \u0418\u0422-\u0431\u0438\u0437\u043d\u0435\u0441 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0441\u0442\u0432\u0430 \u043d\u0435\u0434\u0430\u043b\u0435\u043a\u043e, \u043d\u0430 \u0447\u0435\u043c \u0442\u0430\u043a\u00a0\u043d\u0430\u0441\u0442\u0430\u0438\u0432\u0430\u044e\u0442 <a href=\"https:\/\/brm.institute\/\">\u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438 \u0437\u043d\u0430\u043d\u0438\u0439<\/a>.\u00a0\u0414\u0430, \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e. \u0418 \u0432\u0441\u0435 \u0436\u0435 <a href=\"http:\/\/kapterev.livejournal.com\/940497.html\">\u0432\u0440\u044f\u0434 \u043b\u0438<\/a>.<\/p>\n<p>\u041d\u043e \u043e\u0431 \u044d\u0442\u043e\u043c \u0432 \u0434\u0440\u0443\u0433\u043e\u043c \u0440\u0430\u0437. \u041a\u0441\u0442\u0430\u0442\u0438, \u0434\u0440\u0443\u0433\u043e\u0439 \u0440\u0430\u0437 \u0441\u043e\u0441\u0442\u043e\u0438\u0442\u0441\u044f 24 \u043d\u043e\u044f\u0431\u0440\u044f. <a href=\"http:\/\/b10049.vr.mirapolis.ru\/mira\/Do?id=193&amp;s=guCDYjIYhQUJcvMm4cTS&amp;type=LightWeightRegistrationFrame&amp;doaction=Go\">\u041f\u0440\u0438\u0433\u043b\u0430\u0448\u0430\u044e<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0412 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u043a \u0432\u0435\u0431\u0438\u043d\u0430\u0440\u0443, \u043e\u0442\u043a\u0440\u044b\u043b \u043d\u0435 \u0441\u0430\u043c\u044b\u0435 \u0437\u0430\u043c\u0443\u0441\u043e\u043b\u0435\u043d\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b ITIL Service Strategy \u0441 \u0446\u0435\u043b\u044c\u044e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0441 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u0431\u0438\u0437\u043d\u0435\u0441\u043e\u043c \u0432 \u0446\u0435\u043b\u043e\u043c \u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438\u00a0\u0432\u043b\u0438\u044f\u043d\u0438\u044f BRM \u043d\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432 \u0432 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438. \u0420\u0430\u0437\u043c\u044b\u0448\u043b\u0435\u043d\u0438\u044f\u043c\u0438 \u043d\u0430 \u0441\u0447\u0435\u0442 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u0445\u043e\u0447\u0443\u00a0\u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f. \u0421 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0430\u043c\u0438. \u041d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 BRM \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043e\u0442\u043b\u0438\u0447\u0430\u0435\u0442\u0441\u044f \u043e\u0442 \u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITIL \u0438 \u043d\u0435 \u0443\u043a\u043b\u0430\u0434\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u0432 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u0443\u044e \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u043a\u0443 \u00ab\u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0443\u0441\u043b\u0443\u0433 \u0437\u0430 \u0441\u0447\u0435\u0442\u2026\u00bb. \u041f\u0440\u043e \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0443\u0441\u043b\u0443\u0433 \u0442\u0430\u043c \u0432\u043e\u043e\u0431\u0449\u0435 \u043d\u0438 \u0441\u043b\u043e\u0432\u0430, \u0437\u0430\u0442\u043e \u043d\u0443\u0436\u043d\u043e: \u041f\u043e\u0434\u0440\u0443\u0436\u0438\u0442\u044c\u0441\u044f \u0441 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c. \u0423\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u0430 \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u043d\u0430 \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u0438 \u0435\u0433\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439. \u041d\u044f\u043d\u0447\u0438\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430. \u00a0\u041f\u043e\u043c\u043e\u0433\u0430\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0443 \u0432 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0441\u0435\u0440\u0432\u0438\u0441-\u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440\u043e\u043c \u0443\u0441\u043b\u0443\u0433. \u0421\u043b\u0435\u0434\u0438\u0442\u044c \u0437\u0430 \u0442\u0435\u043c, \u0447\u0442\u043e\u0431\u044b \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0447\u0435\u0433\u043e&#8230;<\/p>\n","protected":false},"author":16,"featured_media":22493,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,301,119,98],"tags":[],"class_list":["post-22484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-illustrated-itsm","category-service-level-management","category-people-roles-and-tasks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0420\u0430\u0437\u0431\u0438\u0440\u0430\u0435\u043c\u0441\u044f \u0441 Business Relationship Management &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u043a \u0432\u0435\u0431\u0438\u043d\u0430\u0440\u0443, \u043e\u0442\u043a\u0440\u044b\u043b \u043d\u0435 \u0441\u0430\u043c\u044b\u0435 \u0437\u0430\u043c\u0443\u0441\u043e\u043b\u0435\u043d\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b ITIL Service Strategy \u0441 \u0446\u0435\u043b\u044c\u044e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0441 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2016\/10\/brm_and_customer_satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0420\u0430\u0437\u0431\u0438\u0440\u0430\u0435\u043c\u0441\u044f \u0441 Business Relationship Management &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0412 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u043a \u0432\u0435\u0431\u0438\u043d\u0430\u0440\u0443, \u043e\u0442\u043a\u0440\u044b\u043b \u043d\u0435 \u0441\u0430\u043c\u044b\u0435 \u0437\u0430\u043c\u0443\u0441\u043e\u043b\u0435\u043d\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b ITIL Service Strategy \u0441 \u0446\u0435\u043b\u044c\u044e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0441 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2016\/10\/brm_and_customer_satisfaction\/\" \/>\n<meta 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