{"id":2302,"date":"2010-08-20T08:00:34","date_gmt":"2010-08-20T05:00:34","guid":{"rendered":""},"modified":"2012-02-10T15:06:33","modified_gmt":"2012-02-10T11:06:33","slug":"iso-i-standarty-po-itsm-poslednie-izvestiya","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/08\/iso-i-standarty-po-itsm-poslednie-izvestiya\/","title":{"rendered":"ISO \u0438 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u043f\u043e ITSM: \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u0438\u0437\u0432\u0435\u0441\u0442\u0438\u044f"},"content":{"rendered":"

\"\"\u0414\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u044b ISO\/IEC 20000-1:2005 \u0438 ISO\/IEC 20000-2:2005 \u043c\u043d\u043e\u0433\u0438\u043c \u0445\u043e\u0440\u043e\u0448\u043e \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b. \u041e\u0434\u043d\u0430\u043a\u043e \u044d\u0442\u0438\u043c\u0438 \u0434\u0432\u0443\u043c\u044f \u0432\u0430\u0436\u043d\u044b\u043c\u0438 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u043c\u0438 \u043c\u0438\u0440 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM<\/a> \u043d\u0435 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0438\u0432\u0430\u0435\u0442\u0441\u044f. \u0411\u043e\u043b\u0435\u0435 \u0442\u043e\u0433\u043e, ITSM-\u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0432 \u043d\u0435\u0434\u0430\u043b\u0451\u043a\u043e\u043c \u0431\u0443\u0434\u0443\u0449\u0435\u043c \u043e\u0431\u043d\u043e\u0432\u044f\u0442\u0441\u044f \u0438 \u0434\u043e\u043f\u043e\u043b\u043d\u044f\u0442\u0441\u044f \u043d\u043e\u0432\u044b\u043c\u0438 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u043c\u0438 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438.<\/p>\n

\u0412 \u043c\u0430\u0435 \u044d\u0442\u043e\u0433\u043e \u0433\u043e\u0434\u0430 \u043f\u0440\u043e\u0448\u043b\u043e \u043e\u0447\u0435\u0440\u0435\u0434\u043d\u043e\u0435 \u0437\u0430\u0441\u0435\u0434\u0430\u043d\u0438\u0435 \u043a\u043e\u043c\u0438\u0442\u0435\u0442\u0430 SC7 (sub-committee 7), \u043e\u0442\u0432\u0435\u0447\u0430\u044e\u0449\u0435\u0433\u043e \u0437\u0430 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u041f\u041e, \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e\u0439 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u0438\u0438 \u0438 ITSM. \u042d\u0442\u043e\u0442 \u043f\u043e\u0434\u043a\u043e\u043c\u0438\u0442\u0435\u0442 \u0432\u0445\u043e\u0434\u0438\u0442 \u0432 \u043a\u043e\u043c\u0438\u0442\u0435\u0442 JTC1 (Joint Technical Committee 1), \u0437\u0430\u043d\u0438\u043c\u0430\u044e\u0449\u0438\u0439\u0441\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439. \u0418\u0442\u043e\u0433\u043e\u043c \u0437\u0430\u0441\u0435\u0434\u0430\u043d\u0438\u044f SC7 (\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u044f\u0442\u0441\u044f \u0440\u0430\u0437 \u0432 \u043f\u043e\u043b\u0443\u0433\u043e\u0434\u0438\u0435) \u0441\u0442\u0430\u043b\u0430 \u0447\u0451\u0442\u043a\u0430\u044f \u043a\u0430\u0440\u0442\u0438\u043d\u0430 \u043f\u043e ITSM-\u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430\u043c:<\/p>\n

    \n
  1. ISO\/IEC 20000-1 — "Service management system requirements"<\/strong> — \u0431\u0443\u0434\u0435\u0442 \u043d\u0435\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0451\u043d \u0432 2011 \u0433\u043e\u0434\u0443, \u0432\u043a\u043b\u044e\u0447\u0430\u044f \u043a\u043e\u0440\u0440\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u043a\u0443 \u043d\u0430\u0437\u0432\u0430\u043d\u0438\u044f (\u0431\u044b\u043b\u043e — "Service management specification"), \u0447\u0442\u043e\u0431\u044b \u043e\u0442\u0440\u0430\u0437\u0438\u0442\u044c \u0435\u0449\u0451 \u0431\u043e\u043b\u044c\u0448\u0443\u044e \u0432\u0430\u0436\u043d\u043e\u0441\u0442\u044c \u043f\u043e\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u044f \u0438\u043c\u0435\u043d\u043d\u043e \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f.<\/li>\n
  2. ISO\/IEC 20000-2 — "Guidance on implementation of service management systems"<\/strong> — \u0431\u0443\u0434\u0435\u0442 \u0434\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043d \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0451\u043d \u0432 2012 \u0433\u043e\u0434\u0443, \u0447\u0442\u043e\u0431\u044b \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u043d\u043e\u0432\u043e\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u043f\u0435\u0440\u0432\u043e\u0439 \u0447\u0430\u0441\u0442\u0438, \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u043d\u0430\u0437\u0432\u0430\u043d\u0438\u0435 \u0442\u0430\u043a\u0436\u0435 \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u0441\u044f (\u0431\u044b\u043b\u043e "Code of Practice").<\/li>\n
  3. ISO\/IEC TR 20000-3 — "Guidance on scope definition and applicability of ISO\/IEC 20000-1"<\/strong> — \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 \u043e\u043a\u0442\u044f\u0431\u0440\u0435 2009 \u0433\u043e\u0434\u0430, \u043f\u043e\u043a\u0430 \u043e\u0441\u0442\u0430\u043d\u0435\u0442\u0441\u044f \u0431\u0435\u0437 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439<\/li>\n
  4. ISO\/IEC TR 20000-4 — "Process Reference Model"<\/strong> — \u0431\u0443\u0434\u0435\u0442 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443. \u0421\u043e\u0434\u0435\u0440\u0436\u0430\u0449\u0438\u0435\u0441\u044f \u0432 \u043d\u0451\u043c \u0432\u044b\u0441\u043e\u043a\u043e\u0443\u0440\u043e\u0432\u043d\u0435\u0432\u044b\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043f\u043e\u0441\u043b\u0443\u0436\u0430\u0442 \u043e\u0441\u043d\u043e\u0432\u043e\u0439 \u0434\u043b\u044f \u043f\u043e\u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u043c\u043e\u0434\u0435\u043b\u0438 \u0434\u043b\u044f \u043e\u0446\u0435\u043d\u043a\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u0447\u0442\u043e\u0431\u044b \u0442\u0430\u043a\u043e\u0432\u0443\u044e \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u043b\u043e \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u044c \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u043c ISO\/IEC 15504.<\/li>\n
  5. ISO\/IEC 20000-5 — "Exemplar implementation plan for ISO\/IEC 20000-1"<\/strong> — \u0443\u0436\u0435 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 \u0430\u043f\u0440\u0435\u043b\u0435 2010 \u0433\u043e\u0434\u0430, \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u043f\u043e\u044d\u0442\u0430\u043f\u043d\u043e\u0433\u043e \u043f\u043e\u0434\u0445\u043e\u0434\u0430 \u043a \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044e \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438<\/li>\n
  6. ISO\/IEC 20000-8 — "Exemplar assessment model for IT service management"<\/strong> — \u0431\u0443\u0434\u0435\u0442 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043e\u0441\u0435\u043d\u044c\u044e 2011 \u0433\u043e\u0434\u0430, \u0438 \u0431\u0443\u0434\u0435\u0442 \u0441\u043e\u0434\u0435\u0440\u0436\u0430\u0442\u044c \u0442\u0443 \u0441\u0430\u043c\u0443\u044e \u043c\u043e\u0434\u0435\u043b\u044c \u0434\u043b\u044f \u043e\u0446\u0435\u043d\u043a\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 (PAM, Process Assessment Model)<\/li>\n
  7. ISO\/IEC 90006 — "Guidelines for the application of ISO 9000:2008 to IT Service Management"<\/strong> — \u0437\u0430\u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d \u043d\u0430 2013 \u0433\u043e\u0434, \u0438 \u0431\u0443\u0434\u0435\u0442 \u043e\u043f\u0438\u0441\u044b\u0432\u0430\u0442\u044c \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 ISO 9001:2000 \u043a \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 ISO 20000-1, \u0432 \u0442\u043e\u043c \u0447\u0438\u0441\u043b\u0435 — \u0442\u0440\u0430\u043a\u0442\u043e\u0432\u0430\u0442\u044c \u0440\u0430\u0437\u043d\u043e\u0433\u043b\u0430\u0441\u0438\u044f.<\/li>\n
  8. ISO\/IEC 27013 — "IT Security — Security techniques — Guideline on the integrated implementation of ISO\/IEC 20000-1 and ISO\/IEC 27001"<\/strong> — \u0431\u0443\u0434\u0435\u0442 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043d\u0435 \u0440\u0430\u043d\u0435\u0435 2011 \u0433\u043e\u0434\u0430 (\u0447\u0442\u043e\u0431\u044b \u043e\u0442\u0440\u0430\u0437\u0438\u0442\u044c \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0432 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 ISO\/IEC 20000-1).<\/li>\n<\/ol>\n

    \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u0414\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u044b ISO\/IEC 20000-1:2005 \u0438 ISO\/IEC 20000-2:2005 \u043c\u043d\u043e\u0433\u0438\u043c \u0445\u043e\u0440\u043e\u0448\u043e \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b. \u041e\u0434\u043d\u0430\u043a\u043e \u044d\u0442\u0438\u043c\u0438 \u0434\u0432\u0443\u043c\u044f \u0432\u0430\u0436\u043d\u044b\u043c\u0438 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u043c\u0438 \u043c\u0438\u0440 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u043d\u0435 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0438\u0432\u0430\u0435\u0442\u0441\u044f. \u0411\u043e\u043b\u0435\u0435 \u0442\u043e\u0433\u043e, ITSM-\u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0432 \u043d\u0435\u0434\u0430\u043b\u0451\u043a\u043e\u043c \u0431\u0443\u0434\u0443\u0449\u0435\u043c \u043e\u0431\u043d\u043e\u0432\u044f\u0442\u0441\u044f \u0438 \u0434\u043e\u043f\u043e\u043b\u043d\u044f\u0442\u0441\u044f \u043d\u043e\u0432\u044b\u043c\u0438 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u043c\u0438 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438. \u0412 \u043c\u0430\u0435 \u044d\u0442\u043e\u0433\u043e \u0433\u043e\u0434\u0430 \u043f\u0440\u043e\u0448\u043b\u043e \u043e\u0447\u0435\u0440\u0435\u0434\u043d\u043e\u0435 \u0437\u0430\u0441\u0435\u0434\u0430\u043d\u0438\u0435 \u043a\u043e\u043c\u0438\u0442\u0435\u0442\u0430 SC7 (sub-committee 7), \u043e\u0442\u0432\u0435\u0447\u0430\u044e\u0449\u0435\u0433\u043e \u0437\u0430 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u041f\u041e, \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e\u0439 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u0438\u0438 \u0438 ITSM. \u042d\u0442\u043e\u0442 \u043f\u043e\u0434\u043a\u043e\u043c\u0438\u0442\u0435\u0442 \u0432\u0445\u043e\u0434\u0438\u0442 \u0432 \u043a\u043e\u043c\u0438\u0442\u0435\u0442 JTC1 (Joint Technical Committee 1), \u0437\u0430\u043d\u0438\u043c\u0430\u044e\u0449\u0438\u0439\u0441\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439. \u0418\u0442\u043e\u0433\u043e\u043c \u0437\u0430\u0441\u0435\u0434\u0430\u043d\u0438\u044f SC7 (\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u044f\u0442\u0441\u044f \u0440\u0430\u0437 \u0432 \u043f\u043e\u043b\u0443\u0433\u043e\u0434\u0438\u0435) \u0441\u0442\u0430\u043b\u0430 \u0447\u0451\u0442\u043a\u0430\u044f \u043a\u0430\u0440\u0442\u0438\u043d\u0430 \u043f\u043e ITSM-\u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430\u043c: ISO\/IEC 20000-1 — "Service management system requirements" — \u0431\u0443\u0434\u0435\u0442 \u043d\u0435\u043c\u043d\u043e\u0433\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0451\u043d \u0432 2011 \u0433\u043e\u0434\u0443, \u0432\u043a\u043b\u044e\u0447\u0430\u044f…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,9,1],"tags":[],"class_list":["post-2302","post","type-post","status-publish","format-standard","hentry","category-iso-20000","category-it-service-management","category-framework-international-news"],"yoast_head":"\nISO \u0438 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u043f\u043e ITSM: \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u0438\u0437\u0432\u0435\u0441\u0442\u0438\u044f – Digital Enterprise<\/title>\n<meta name=\"description\" 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content=\"ISO \u0438 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u043f\u043e ITSM: \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u0438\u0437\u0432\u0435\u0441\u0442\u0438\u044f – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0414\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u044b ISO\/IEC 20000-1:2005 \u0438 ISO\/IEC 20000-2:2005 \u043c\u043d\u043e\u0433\u0438\u043c \u0445\u043e\u0440\u043e\u0448\u043e \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b. \u041e\u0434\u043d\u0430\u043a\u043e \u044d\u0442\u0438\u043c\u0438 \u0434\u0432\u0443\u043c\u044f \u0432\u0430\u0436\u043d\u044b\u043c\u0438 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u043c\u0438 \u043c\u0438\u0440 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u043d\u0435\" \/>\n<meta property=\"og:url\" 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