{"id":23307,"date":"2017-02-26T16:23:17","date_gmt":"2017-02-26T13:23:17","guid":{"rendered":"http:\/\/realitsm.ru\/?p=23307"},"modified":"2020-09-25T12:11:09","modified_gmt":"2020-09-25T09:11:09","slug":"28-luchshix-itsm-blogov-razlichnyx-kompanij","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2017\/02\/28-luchshix-itsm-blogov-razlichnyx-kompanij\/","title":{"rendered":"28 \u043b\u0443\u0447\u0448\u0438\u0445 ITSM-\u0431\u043b\u043e\u0433\u043e\u0432 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439"},"content":{"rendered":"

\n\t\"\"<\/a>\u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0447\u0435\u0440\u043f\u043d\u0443\u0442\u044c \u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043e\u0431 ITSM \u0438\u0437 \u0431\u043b\u043e\u0433\u043e\u0432 \u0438 \u0441\u043e\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0445 \u0441\u0435\u0442\u0435\u0439: \u043d\u0430\u0439\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u044b \u043d\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0443\u0437\u043d\u0430\u0442\u044c \u043e \u043d\u043e\u0432\u044b\u0445 \u043c\u0435\u0442\u043e\u0434\u0438\u043a\u0430\u0445 \u0438 \u043a\u0435\u0439\u0441\u0430\u0445, \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u0441\u0432\u044f\u0437\u044c \u0441 \u043a\u0435\u043c-\u0442\u043e, \u043a\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0432\u0430\u043c \u043f\u043e\u043b\u0435\u0437\u0435\u043d \u0432 \u0432\u0430\u0448\u0435\u0439 \u0440\u0430\u0431\u043e\u0442\u0435. \u041e\u0434\u043d\u0430\u043a\u043e, \u0441\u0430\u043c\u044b\u0439 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0438\u0445 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u043a – \u043e\u0431\u0438\u043b\u0438\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u0432\u044b \u0444\u0438\u0437\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0435 \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0435\u0440\u0435\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043d\u0443\u0436\u043d\u043e \u0431\u044b\u0442\u044c \u0438\u0437\u0431\u0438\u0440\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u043c\u0438. \u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u0421\u0442\u0438\u0432\u0435\u043d \u041c\u0430\u043d\u043d (Stephen Mann) \u0430\u0432\u0442\u043e\u0440 \u0437\u0430\u043c\u0435\u0442\u043a\u0438 28 of the Best “Company” ITSM Blogs<\/a>, «\u0436\u0438\u0437\u043d\u044c \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u043a\u043e\u0440\u043e\u0442\u043a\u0430, \u0447\u0442\u043e\u0431\u044b \u0442\u0440\u0430\u0442\u0438\u0442\u044c \u0435\u0435 \u043d\u0430 \u043f\u043b\u043e\u0445\u0438\u0435 \u0431\u043b\u043e\u0433\u0438».\n<\/p>\n

\n\t\u0418\u0442\u0430\u043a, 28 ITSM-\u0431\u043b\u043e\u0433\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0441\u0442\u043e\u0438\u0442 \u043f\u043e\u0447\u0438\u0442\u0430\u0442\u044c \u043d\u0430 \u0434\u043e\u0441\u0443\u0433\u0435.\n<\/p>\n

\n\tITSM \u0432\u0435\u043d\u0434\u043e\u0440\u044b<\/strong>\n<\/p>\n

    \n
  1. \n\t\tAtlassian <\/a>– \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441 SysAid, \u0443 \u043d\u0438\u0445 \u0442\u0430\u043a\u0436\u0435 \u0432\u0435\u0441\u044c\u043c\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0439 Twitter.\n\t<\/li>\n
  2. \n\t\tBMC <\/a>– \u0434\u0430, \u0432 \u0431\u043b\u043e\u0433\u0435 \u0447\u0430\u0441\u0442\u043e \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0435\u0442\u0441\u044f \u043a\u043e\u043d\u0442\u0435\u043d\u0442, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0439 \u0441 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u043c \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c \u0432 \u043d\u0438\u0436\u043d\u0435\u0439 \u0447\u0430\u0441\u0442\u0438 \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u0430 \u0441\u0442\u0430\u0442\u0435\u0439, \u043e\u0434\u043d\u0430\u043a\u043e \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u043b\u0443\u0447\u0448\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a, \u0442\u0435\u043c \u043d\u0435 \u043c\u0435\u043d\u0435\u0435, \u043e\u0447\u0435\u043d\u044c \u0434\u043e\u0441\u0442\u043e\u0439\u043d\u043e\u0435.\n\t<\/li>\n
  3. \n\t\tCA Technologies <\/a>– \u0445\u043e\u0442\u044f \u0445\u043e\u0442\u0435\u043b\u043e\u0441\u044c \u0431\u044b, \u0447\u0442\u043e\u0431\u044b \u043e\u043d\u0438 \u0440\u0430\u0437\u043c\u0435\u0449\u0430\u043b\u0438 \u043f\u043e\u0441\u0442\u044b \u0447\u0430\u0449\u0435.\n\t<\/li>\n
  4. \n\t\tCherwell <\/a>– \u0432 \u0447\u0430\u0441\u0442\u043d\u043e\u0441\u0442\u0438, \u043e\u0431\u0440\u0430\u0442\u0438\u0442\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043d\u0430 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0431\u044b\u0432\u0448\u0435\u0433\u043e \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430 Gartner \u0414\u0436\u0430\u0440\u043e\u0434\u0430 \u0413\u0440\u0438\u043d\u0430 (Jarod Greene).\n\t<\/li>\n
  5. \n\t\tEasyVista <\/a>– \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043f\u043e\u043c\u0438\u043c\u043e \u043f\u0440\u043e\u0447\u0435\u0433\u043e, \u043f\u0443\u0431\u043b\u0438\u043a\u0443\u0435\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u043b\u0435\u043d\u0442\u0435 \u0437\u0430\u043c\u0435\u0442\u043a\u0438 \u0434\u0440\u0443\u0433\u0438\u0445 \u0432\u0435\u043d\u0434\u043e\u0440\u043e\u0432.\n\t<\/li>\n
  6. \n\t\tFreshservice <\/a>– \u0431\u043e\u043b\u044c\u0448\u043e\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0441\u0442\u0430\u0442\u0435\u0439, \u043f\u043e\u0441\u0432\u044f\u0449\u0435\u043d\u043d\u044b\u0445 Service desk.\n\t<\/li>\n
  7. \n\t\tHP <\/a>– \u0437\u0434\u0435\u0441\u044c \u0442\u0430\u043a\u0436\u0435 \u043c\u043d\u043e\u0433\u043e \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0439, \u043a\u0430\u0441\u0430\u044e\u0449\u0438\u0445\u0441\u044f \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432.\n\t<\/li>\n
  8. \n\t\tIvanti <\/a>– \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u044d\u0442\u043e \u0441\u043e\u0432\u0441\u0435\u043c \u044e\u043d\u044b\u0439 \u0431\u043b\u043e\u0433, \u043f\u043e\u044f\u0432\u0438\u0432\u0448\u0435\u0439\u0441\u044f \u043d\u0430 \u0444\u043e\u043d\u0435 «\u0432\u043e\u0441\u0441\u043e\u0435\u0434\u0438\u043d\u0435\u043d\u0438\u044f» LANDESK \u0438 HEAT, \u043d\u043e \u0430\u0432\u0442\u043e\u0440 \u0437\u0430\u043c\u0435\u0442\u043a\u0438 \u0443\u0432\u0435\u0440\u0435\u043d, \u0447\u0442\u043e \u0432 \u043d\u0451\u043c \u043d\u0435\u043f\u0440\u0435\u043c\u0435\u043d\u043d\u043e \u0441\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u0441\u044f \u0432\u0441\u0451 \u043b\u0443\u0447\u0448\u0435\u0435 \u043e\u0442 \u0431\u043b\u043e\u0433\u043e\u0432 LANDESK (\u0432\u043a\u043b\u044e\u0447\u0430\u044f \u043f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u0435\u0439\u0448\u0438\u0439 \u043a\u043e\u043d\u0442\u0435\u043d\u0442 \u043e\u0431 IT asset management (ITAM)).\n\t<\/li>\n
  9. \n\t\tKaleo <\/a>– \u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u043d\u043e\u0432\u044b\u0439 \u0431\u043b\u043e\u0433 \u0432 \u0418\u0422-\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0441\u0442\u0432\u0435, \u043d\u043e \u043d\u0430\u0447\u0430\u043b\u043e \u043e\u0442\u043b\u0438\u0447\u043d\u043e\u0435J\n\t<\/li>\n
  10. \n\t\tLoom <\/a>– \u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u043d\u043e\u0432\u0430\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f, \u0447\u0435\u0439 \u0431\u043b\u043e\u0433 \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u043c \u0438 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u043c.\n\t<\/li>\n
  11. \n\t\tManageEngine <\/a>– \u0431\u043b\u043e\u0433, \u043f\u043e\u0441\u0432\u044f\u0449\u0435\u043d\u043d\u044b\u0439 \u0418\u0422-\u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0443, \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e ITSM.\n\t<\/li>\n
  12. \n\t\tSamanage <\/a>– \u0438\u043d\u043e\u0433\u0434\u0430 \u0438\u0434\u0435\u0438 \u0438\u0445 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0439 \u0432\u044b\u0433\u043b\u044f\u0434\u044f\u0442 \u0442\u0430\u043a, \u0441\u043b\u043e\u0432\u043d\u043e \u043f\u0440\u0438\u043d\u0430\u0434\u043b\u0435\u0436\u0430\u0442 \u0434\u0440\u0443\u0433\u043e\u043c\u0443 \u0432\u0435\u043d\u0434\u043e\u0440\u0443, \u043d\u043e \u0442\u0435\u043c \u043d\u0435 \u043c\u0435\u043d\u0435\u0435, \u0432 \u0431\u043b\u043e\u0433\u0435 \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u044e\u0442\u0441\u044f \u0445\u043e\u0440\u043e\u0448\u0438\u0435 \u0441\u0442\u0430\u0442\u044c\u0438.\n\t<\/li>\n
  13. \n\t\tService-Flow <\/a>– \u043e\u0445\u0432\u0430\u0442\u044b\u0432\u0430\u0435\u0442 \u0431\u043e\u043b\u0435\u0435 \u0448\u0438\u0440\u043e\u043a\u0443\u044e \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u044e \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u0438 \u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (SIAM).\n\t<\/li>\n
  14. \n\t\tServiceNow – Service Matters <\/a>\u0431\u043b\u043e\u0433 \u043e\u0442\u043b\u0438\u0447\u0430\u0435\u0442\u0441\u044f \u043e\u0442 \u0431\u043b\u043e\u0433\u043e\u0432 \u0441\u043e\u043e\u0431\u0449\u0435\u0441\u0442\u0432\u0430 ServiceNow.\n\t<\/li>\n
  15. \n\t\tSunView <\/a>– \u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0441\u043f\u0438\u0441\u043e\u043a \u043b\u0443\u0447\u0448\u0438\u0445 ITSM-\u0431\u043b\u043e\u0433\u043e\u0432 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0445 \u043b\u044e\u0434\u0435\u0439, \u044d\u0442\u043e\u0442 \u0441\u043f\u0438\u0441\u043e\u043a \u0431\u0443\u0434\u0435\u0442 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 \u0431\u043b\u0438\u0436\u0430\u0439\u0448\u0438\u0435 \u043d\u0435\u0434\u0435\u043b\u0438.\n\t<\/li>\n
  16. \n\t\tSysAid <\/a>\u0438 Joe the IT Guy <\/a>(\u0445\u043e\u0442\u044f \u043c\u043d\u043e\u0433\u0438\u0435 \u0431\u044b \u043d\u0435 \u043f\u0440\u0438\u0448\u043b\u0430 \u0432 \u0433\u043e\u043b\u043e\u0432\u0443 \u043c\u044b\u0441\u043b\u044c, \u0447\u0442\u043e \u0431\u043b\u043e\u0433 \u0414\u0436\u043e — \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439). \u0414\u0435\u043b\u044f\u0442\u0441\u044f \u0431\u043e\u043b\u044c\u0448\u0438\u043c \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u0432\u0435\u0449\u0435\u0439 (\u0432\u043a\u043b\u044e\u0447\u0430\u044f \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0441\u0432\u043e\u0438\u0445 \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043e\u0432), \u0430 \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u043f\u0438\u0448\u0443\u0442 \u043f\u0440\u043e \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u044b SysAid.\n\t<\/li>\n<\/ol>\n

    \n\tITSM \u0438 Service Desk “\u0441\u043e\u043e\u0431\u0449\u0435\u0441\u0442\u0432\u0430”<\/strong>\n<\/p>\n

      \n
    1. \n\t\tHDI <\/a>– \u0434\u043e\u043c \u043c\u043e\u0433\u0443\u0447\u0435\u0433\u043e \u0420\u043e\u044f \u0410\u0442\u043a\u0438\u043d\u0441\u043e\u043d\u0430 <\/a>(Roy Atkinson).\n\t<\/li>\n
    2. \n\t\titSMF UK <\/a>– \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u0435\u0442\u0441\u044f, \u0447\u0442\u043e\u0431\u044b \u0441\u0442\u0430\u0442\u044c \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u043c \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u043e\u043c \u043b\u0443\u0447\u0448\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a.\n\t<\/li>\n
    3. \n\t\tSDI <\/a>— \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u0435\u0439\u0448\u0438\u0435 \u0434\u0430\u043d\u043d\u044b\u0435 \u043e\u0431 ITSM \u0432\u0437\u044f\u0442\u044b \u0438\u0437 \u044d\u0442\u043e\u0433\u043e \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0430.\n\t<\/li>\n<\/ol>\n

      \n\t\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 ITSM-\u043a\u043e\u043d\u0441\u0430\u043b\u0442\u0438\u043d\u0433\u0430 \u0438 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f<\/strong>\n<\/p>\n

        \n
      1. \n\t\tAXELOS <\/a>– \u0435\u0449\u0435 \u043e\u0434\u043d\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0434\u0435\u043b\u0430\u0435\u0442 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0431\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043f\u0440\u043e\u0441\u0442\u043e \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u043e \u0441\u0435\u0431\u0435 \u0432 Twitter.\n\t<\/li>\n
      2. \n\t\tTedder Consulting <\/a>– Doug Tedder \u0432\u0435\u0434\u0451\u0442 \u0441\u0432\u043e\u0438 \u0431\u043b\u043e\u0433\u0438 \u0441\u0440\u0430\u0437\u0443 \u043d\u0430 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u0441\u0430\u0439\u0442\u0430\u0445.\n\t<\/li>\n
      3. \n\t\tITSM Academy – ITSM Professor <\/a>– \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0445, \u043d\u043e \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0445 \u0431\u043b\u043e\u0433\u043e\u0432\n\t<\/li>\n
      4. \n\t\tITSM Zone <\/a>– \u0442\u0430\u043a\u0436\u0435 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0434\u043e\u043c\u043e\u043c ITSM Crowd series<\/a>.\n\t<\/li>\n
      5. \n\t\tOptimal Service Management <\/a>– \u043b\u0435\u0433\u0435\u043d\u0434\u0430\u0440\u043d\u044b\u0439 \u0421\u0442\u044e\u0430\u0440\u0442 \u0420\u0435\u043d\u0441 <\/a>(Stuart Rance) \u043f\u043e\u0434 \u043f\u0440\u0438\u043a\u0440\u044b\u0442\u0438\u0435\u043c.\n\t<\/li>\n
      6. \n\t\tMacanta Consulting <\/a>– \u0412\u0431\u043b\u043e\u0433\u0438 \u0438 \u0431\u043b\u043e\u0433\u0438 \u043e\u0442 \u041a\u0430\u0440\u0435\u043d \u0424\u0435\u0440\u0440\u0438\u0441 <\/a>(Karen Ferris).\n\t<\/li>\n
      7. \n\t\tPink Elephant – \u0411\u043b\u043e\u0433 \u0422\u0440\u043e\u044f <\/a>(Troy): “\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u044e \u0430\u0432\u0442\u043e\u0441\u0442\u043e\u043f\u043e\u043c \u043a \u0418\u0422-\u0433\u0430\u043b\u0430\u043a\u0442\u0438\u043a\u0435 \u0438 \u0437\u0430 \u0435\u0451 \u043f\u0440\u0435\u0434\u0435\u043b\u044b”\n\t<\/li>\n
      8. \n\t\tScopism <\/a>– \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0435\u043d\u043d\u044b\u0445 \u0430\u0432\u0442\u043e\u0440\u043e\u0432, \u0432 \u0431\u043b\u043e\u0433\u0435 \u043a\u0430\u0436\u0434\u044b\u0439 \u043d\u0430\u0439\u0434\u0451\u0442 \u0447\u0442\u043e-\u0442\u043e \u0434\u043b\u044f \u0441\u0435\u0431\u044f.\n\t<\/li>\n<\/ol>\n

        \n\tITSM “Content Services”<\/strong>\n<\/p>\n

          \n
        1. \n\t\tIT Chronicles <\/a>– \u0435\u0441\u043b\u0438 \u0432\u044b \u0435\u0449\u0435 \u043d\u0435 \u043f\u043e\u043d\u044f\u043b\u0438, \u044d\u0442\u043e \u0442\u043e\u0442 \u0441\u0430\u043c\u044b\u0439 “All Things ITSM.”\n\t<\/li>\n
        2. \n\t\tSITS Community <\/a>– \u043f\u043e\u043b\u0435\u0437\u043d\u043e\u0435 \u043c\u0435\u0441\u0442\u043e, \u0433\u0434\u0435 \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u0447\u0438\u0442\u0430\u0442\u044c \u043d\u043e\u0432\u043e\u0441\u0442\u0438, \u043a\u0430\u0441\u0430\u044e\u0449\u0438\u0435\u0441\u044f ITSM.\n\t<\/li>\n<\/ol>\n

          \n\t \n<\/p>\n

          \n\t\u0410 \u043a\u0430\u043a\u0438\u0435 \u0431\u043b\u043e\u0433\u0438 \u0447\u0438\u0442\u0430\u0435\u0442\u0435 \u0432\u044b? \u0414\u0435\u043b\u0438\u0442\u0435\u0441\u044c \u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f\u0445!<\/p>\n","protected":false},"excerpt":{"rendered":"

          \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0447\u0435\u0440\u043f\u043d\u0443\u0442\u044c \u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043e\u0431 ITSM \u0438\u0437 \u0431\u043b\u043e\u0433\u043e\u0432 \u0438 \u0441\u043e\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0445 \u0441\u0435\u0442\u0435\u0439: \u043d\u0430\u0439\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u044b \u043d\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0443\u0437\u043d\u0430\u0442\u044c \u043e \u043d\u043e\u0432\u044b\u0445 \u043c\u0435\u0442\u043e\u0434\u0438\u043a\u0430\u0445 \u0438 \u043a\u0435\u0439\u0441\u0430\u0445, \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u0441\u0432\u044f\u0437\u044c \u0441 \u043a\u0435\u043c-\u0442\u043e, \u043a\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0432\u0430\u043c \u043f\u043e\u043b\u0435\u0437\u0435\u043d \u0432 \u0432\u0430\u0448\u0435\u0439 \u0440\u0430\u0431\u043e\u0442\u0435. \u041e\u0434\u043d\u0430\u043a\u043e, \u0441\u0430\u043c\u044b\u0439 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0438\u0445 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u043a – \u043e\u0431\u0438\u043b\u0438\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u0432\u044b \u0444\u0438\u0437\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0435 \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0435\u0440\u0435\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043d\u0443\u0436\u043d\u043e \u0431\u044b\u0442\u044c \u0438\u0437\u0431\u0438\u0440\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u043c\u0438. \u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u0421\u0442\u0438\u0432\u0435\u043d \u041c\u0430\u043d\u043d (Stephen Mann) \u0430\u0432\u0442\u043e\u0440 \u0437\u0430\u043c\u0435\u0442\u043a\u0438 28 of the Best “Company” ITSM Blogs, «\u0436\u0438\u0437\u043d\u044c \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u043a\u043e\u0440\u043e\u0442\u043a\u0430, \u0447\u0442\u043e\u0431\u044b \u0442\u0440\u0430\u0442\u0438\u0442\u044c \u0435\u0435 \u043d\u0430 \u043f\u043b\u043e\u0445\u0438\u0435 \u0431\u043b\u043e\u0433\u0438». \u0418\u0442\u0430\u043a, 28 ITSM-\u0431\u043b\u043e\u0433\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0441\u0442\u043e\u0438\u0442 \u043f\u043e\u0447\u0438\u0442\u0430\u0442\u044c \u043d\u0430 \u0434\u043e\u0441\u0443\u0433\u0435. ITSM \u0432\u0435\u043d\u0434\u043e\u0440\u044b Atlassian – \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441 SysAid, \u0443 \u043d\u0438\u0445 \u0442\u0430\u043a\u0436\u0435 \u0432\u0435\u0441\u044c\u043c\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0439 Twitter….<\/p>\n","protected":false},"author":2,"featured_media":23311,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[365,9,37,1,96],"tags":[],"class_list":["post-23307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itam","category-it-service-management","category-service-desk","category-framework-international-news","category-everything"],"yoast_head":"\n28 \u043b\u0443\u0447\u0448\u0438\u0445 ITSM-\u0431\u043b\u043e\u0433\u043e\u0432 \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0447\u0435\u0440\u043f\u043d\u0443\u0442\u044c \u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043e\u0431 ITSM \u0438\u0437 \u0431\u043b\u043e\u0433\u043e\u0432 \u0438 \u0441\u043e\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0445 \u0441\u0435\u0442\u0435\u0439: \u043d\u0430\u0439\u0442\u0438 \u043e\u0442\u0432\u0435\u0442\u044b \u043d\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0443\u0437\u043d\u0430\u0442\u044c \u043e \u043d\u043e\u0432\u044b\u0445 \u043c\u0435\u0442\u043e\u0434\u0438\u043a\u0430\u0445 \u0438\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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\u043e\u0442\u0432\u0435\u0442\u044b \u043d\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0443\u0437\u043d\u0430\u0442\u044c \u043e \u043d\u043e\u0432\u044b\u0445 \u043c\u0435\u0442\u043e\u0434\u0438\u043a\u0430\u0445 \u0438\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2017\/02\/28-luchshix-itsm-blogov-razlichnyx-kompanij\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-26T13:23:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-09-25T09:11:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2017\/02\/blog.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"182\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" 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