{"id":24116,"date":"2017-06-19T13:06:38","date_gmt":"2017-06-19T10:06:38","guid":{"rendered":"http:\/\/realitsm.ru\/?p=24116"},"modified":"2017-06-19T13:08:51","modified_gmt":"2017-06-19T10:08:51","slug":"ocenka-effektivnosti-sotrudnika-it-sluzhby","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2017\/06\/ocenka-effektivnosti-sotrudnika-it-sluzhby\/","title":{"rendered":"\u041e\u0446\u0435\u043d\u043a\u0430 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430 \u0418\u0422-\u0441\u043b\u0443\u0436\u0431\u044b"},"content":{"rendered":"<p>\n\t\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441:\n<\/p>\n<blockquote>\n<p>\n\t\t<a href=\"https:\/\/cleverics.ru\/subject-field\/books\/612-itsm-a-practical-guide-to-process-measurement\" rel=\"\" style=\"\" target=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone size-medium wp-image-23867\" height=\"300\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2017\/05\/book_cover_itsm_measuring_guide-200x300-200x300.png\" style=\"float: right;\" title=\"\" width=\"200\" \/><\/a>\u0423\u0432\u0430\u0436\u0430\u0435\u043c\u044b\u0435 \u043a\u043e\u043b\u043b\u0435\u0433\u0438!\n\t<\/p>\n<p>\n\t\t\u0412\u043e\u043f\u0440\u043e\u0441 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0433\u043e \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430:\n\t<\/p>\n<p>\n\t\t\u041f\u043e \u043a\u043d\u0438\u0433\u0435 &quot;<a href=\"https:\/\/cleverics.ru\/subject-field\/books\/612-itsm-a-practical-guide-to-process-measurement\">ITSM.&nbsp;\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e<\/a>&quot; \u0443\u0441\u043f\u0435\u0448\u043d\u043e \u0432\u043d\u0435\u0434\u0440\u044f\u0435\u043c \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u044b \u0434\u043b\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 Inc mng&nbsp;\u0438 rf (Service request)&nbsp;mng, \u0432\u044b\u0431\u0440\u0430\u043b\u0438 2 \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u0430 TPI \u0438 TCR, \u043a\u0430\u043a \u0441\u0431\u0430\u043b\u0430\u043d\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435.\n\t<\/p>\n<p>\n\t\t\u0412\u043e\u043f\u0440\u043e\u0441 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u043c:\n\t<\/p>\n<ul>\n<li>\n\t\t\t\u041a\u0430\u043a \u043e\u0434\u043d\u043e\u0437\u043d\u0430\u0447\u043d\u043e \u043e\u0446\u0435\u043d\u0438\u0442\u044c &quot;\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430&quot;?&nbsp;\u0422.\u043a. \u0435\u0441\u043b\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a 1 \u0440\u0435\u0448\u0438\u043b \u0437\u0430 \u043c\u0435\u0441\u044f\u0446 200 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439&nbsp;&mdash; \u0443 \u043d\u0435\u0433\u043e TCR 0.78 \u0438 TPI 0.80, \u0430 \u0432\u0442\u043e\u0440\u043e\u0439 \u0440\u0435\u0448\u0438\u043b 10 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u0438 \u0443 \u043d\u0435\u0433\u043e \u043e\u0431\u0430 \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u0430 \u0440\u0430\u0432\u043d\u044b 1 (\u0418\u0434\u0435\u0430\u043b\u044c\u043d\u044b\u0439). \u0412 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0438 \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043d\u0435 \u043d\u0430\u0448\u0451\u043b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043a\u0430\u043a \u0441\u0438\u0435 \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0442\u044c, \u0447\u0442\u043e\u0431 \u0431\u044b\u043b\u043e \u0447\u0435\u0441\u0442\u043d\u043e&nbsp;\u0441 \u0442\u043e\u0447\u043a\u0438 \u0437\u0440\u0435\u043d\u0438\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430 1.&nbsp;\n\t\t<\/li>\n<\/ul>\n<p>\n\t\t\u0421\u0432\u043e\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442:\n\t<\/p>\n<ul>\n<li>\n\t\t\t\u0412\u0432\u0435\u0441\u0442\u0438 &quot;\u043d\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435&quot; \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0430 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u044b\u0445 \u0437\u0430 \u043f\u0435\u0440\u0438\u043e\u0434, \u043d\u043e \u0434\u0430\u043d\u043d\u044b\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442 \u043d\u0435 \u043f\u0440\u0435\u0434\u0443\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0435\u0442 \u0434\u0440\u0443\u0433\u0438\u0435 \u0432\u0430\u0436\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438 (\u041f\u0440\u043e\u0435\u043a\u0442\u044b, \u0417\u0430\u0434\u0430\u0447\u0438 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432&#8230;) \u0422.\u0435. \u043c\u044b \u043d\u0435 \u043c\u043e\u0436\u0435\u043c \u043e\u0434\u043d\u043e\u0437\u043d\u0430\u0447\u043d\u043e \u0441\u043a\u0430\u0437\u0430\u0442\u044c, \u0447\u0442\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a&nbsp;2 \u043d\u0435 \u0441\u043f\u0440\u0430\u0432\u0438\u043b\u0441\u044f, \u0442.\u043a. \u0443 \u043d\u0435\u0433\u043e \u0432\u0441\u0435\u0433\u043e 10 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u0431\u0435\u0437 \u0430\u043d\u0430\u043b\u0438\u0437\u0430 \u043f\u043e\u043b\u043d\u043e\u0439 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438.&nbsp;\n\t\t<\/li>\n<\/ul>\n<p>\n\t\t\u041f\u043e\u043c\u043e\u0433\u0438\u0442\u0435 \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f, \u043a\u0430\u043a \u0441\u043e\u0435\u0434\u0438\u043d\u0438\u0442\u044c \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043f\u043e \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u0430\u043c \u0438 &quot;\u043e\u0431\u0449\u0443\u044e \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c&quot;?&nbsp;\u0411\u0443\u0434\u0443 \u043a\u0440\u0430\u0439\u043d\u0435 \u043f\u0440\u0438\u0437\u043d\u0430\u0442\u0435\u043b\u0435\u043d \u0435\u0441\u043b\u0438 \u043d\u0430\u0439\u0434\u0443\u0442\u0441\u044f \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u0440\u0435\u0430\u043b\u044c\u043d\u044b\u0445 \u043a\u0435\u0439\u0441\u043e\u0432.\n\t<\/p>\n<p>\n\t\t\u0421\u043f\u0430\u0441\u0438\u0431\u043e!\n\t<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u0423\u0432\u0430\u0436\u0430\u0435\u043c\u044b\u0435 \u043a\u043e\u043b\u043b\u0435\u0433\u0438! \u0412\u043e\u043f\u0440\u043e\u0441 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0433\u043e \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430: \u041f\u043e \u043a\u043d\u0438\u0433\u0435 &quot;ITSM.&nbsp;\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e&quot; \u0443\u0441\u043f\u0435\u0448\u043d\u043e \u0432\u043d\u0435\u0434\u0440\u044f\u0435\u043c \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u044b \u0434\u043b\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 Inc mng&nbsp;\u0438 rf (Service request)&nbsp;mng, \u0432\u044b\u0431\u0440\u0430\u043b\u0438 2 \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u0430 TPI \u0438 TCR, \u043a\u0430\u043a \u0441\u0431\u0430\u043b\u0430\u043d\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435. \u0412\u043e\u043f\u0440\u043e\u0441 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u043c: \u041a\u0430\u043a \u043e\u0434\u043d\u043e\u0437\u043d\u0430\u0447\u043d\u043e \u043e\u0446\u0435\u043d\u0438\u0442\u044c &quot;\u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430&quot;?&nbsp;\u0422.\u043a. \u0435\u0441\u043b\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a 1 \u0440\u0435\u0448\u0438\u043b \u0437\u0430 \u043c\u0435\u0441\u044f\u0446 200 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439&nbsp;&mdash; \u0443 \u043d\u0435\u0433\u043e TCR 0.78 \u0438 TPI 0.80, \u0430 \u0432\u0442\u043e\u0440\u043e\u0439 \u0440\u0435\u0448\u0438\u043b 10 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u0438 \u0443 \u043d\u0435\u0433\u043e \u043e\u0431\u0430 \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u0430 \u0440\u0430\u0432\u043d\u044b 1 (\u0418\u0434\u0435\u0430\u043b\u044c\u043d\u044b\u0439). \u0412 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0438 \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043d\u0435 \u043d\u0430\u0448\u0451\u043b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043a\u0430\u043a \u0441\u0438\u0435 \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0442\u044c, \u0447\u0442\u043e\u0431 \u0431\u044b\u043b\u043e \u0447\u0435\u0441\u0442\u043d\u043e&nbsp;\u0441 \u0442\u043e\u0447\u043a\u0438 \u0437\u0440\u0435\u043d\u0438\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430 1.&nbsp; \u0421\u0432\u043e\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442: \u0412\u0432\u0435\u0441\u0442\u0438 &quot;\u043d\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435&quot; \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0430 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u044b\u0445 \u0437\u0430 \u043f\u0435\u0440\u0438\u043e\u0434, \u043d\u043e \u0434\u0430\u043d\u043d\u044b\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442 \u043d\u0435 \u043f\u0440\u0435\u0434\u0443\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0435\u0442&#8230;<\/p>\n","protected":false},"author":11,"featured_media":24118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,37,198,19,96,145,18,62],"tags":[],"class_list":["post-24116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-service-management","category-service-desk","category-ask-us-anything","category-metrics","category-everything","category-implementation-cases","category-change-management","category-it-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u041e\u0446\u0435\u043d\u043a\u0430 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430 \u0418\u0422-\u0441\u043b\u0443\u0436\u0431\u044b &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u0423\u0432\u0430\u0436\u0430\u0435\u043c\u044b\u0435 \u043a\u043e\u043b\u043b\u0435\u0433\u0438! \u0412\u043e\u043f\u0440\u043e\u0441 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0433\u043e \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430: \u041f\u043e \u043a\u043d\u0438\u0433\u0435 &quot;ITSM.&nbsp;\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e&quot; \u0443\u0441\u043f\u0435\u0448\u043d\u043e\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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\u043a\u043d\u0438\u0433\u0435 &quot;ITSM.&nbsp;\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044e&quot; \u0443\u0441\u043f\u0435\u0448\u043d\u043e\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2017\/06\/ocenka-effektivnosti-sotrudnika-it-sluzhby\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2017-06-19T10:06:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-06-19T10:08:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2017\/06\/book_cover_itsm_measuring_guide-200x300-200x300.png\" \/>\n\t<meta property=\"og:image:width\" content=\"200\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" 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