\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441:<\/p>\n
\u0414\u043e\u0431\u0440\u044b\u0439 \u0434\u0435\u043d\u044c, \u043a\u043e\u043b\u043b\u0435\u0433\u0438! \u041f\u043e\u0434\u0441\u043a\u0430\u0436\u0438\u0442\u0435 \u043a\u0430\u043a \u0441\u043e\u0431\u043b\u044e\u0434\u0430\u0442\u044c SLA \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043e\u0442\u0432\u0435\u0442\u0430 \u043e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\/\u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043b\u0438 \u043e\u043f\u044b\u0442\u043d\u044b\u043c \u043f\u0443\u0442\u0435\u043c SLA \u043f\u043e \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u00ab\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0441\u043a\u043e\u0439 \u0431\u0430\u0437\u044b\u00bb \u0432 24 \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u0447\u0430\u0441\u0430. \u0422\u043e \u0435\u0441\u0442\u044c \u0432\u0441\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u043f\u043e \u044d\u0442\u043e\u043c\u0443 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u0434\u043e\u043b\u0436\u043d\u044b \u0440\u0435\u0448\u0430\u0442\u0441\u044f \u0432 \u044d\u0442\u043e\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u0441\u0440\u043e\u043a. \u0412 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443 \u043f\u043e\u0441\u0442\u0443\u043f\u0430\u0435\u0442 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435, \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u043f\u043e \u044d\u0442\u043e\u043c\u0443 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u0438 \u0432 \u0445\u043e\u0434\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0432\u044b\u044f\u0441\u043d\u044f\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430, \u0437\u0430\u0442\u0440\u0430\u0433\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u0443\u0447\u0435\u0442\u043d\u0443\u044e \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0443. \u042d\u0442\u043e \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u044f \u0433\u043b\u0430\u0432\u043d\u043e\u0433\u043e \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0430. \u0413\u043b. \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0443 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u0430 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0435, \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440 \u0440\u0430\u0441\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0435\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0435, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 72 \u0438\u043b\u0438 \u0431\u043e\u043b\u0435\u0435 \u0447\u0430\u0441\u043e\u0432. \u0427\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c \u0441 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435\u043c \u0432 \u0442\u0430\u043a\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435? \u0412\u0435\u0434\u044c \u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0441\u0440\u043e\u043a SLA \u0431\u0443\u0434\u0435\u0442 \u043d\u0430\u0440\u0443\u0448\u0435\u043d. \u0421\u0435\u0439\u0447\u0430\u0441 \u043c\u044b \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u0438\u043c \u0442\u0430\u043a\u0438\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0432 \u0441\u0442\u0430\u0442\u0443\u0441 \u00ab\u041e\u0436\u0438\u0434\u0430\u0435\u0442 \u043e\u0442\u0432\u0435\u0442\u0430\u00bb \u0438 \u0441\u0440\u043e\u043a \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0441\u0442\u0430\u0432\u0438\u0442\u0441\u044f \u043d\u0430 \u043f\u0430\u0443\u0437\u0443. \u041d\u043e \u044d\u0442\u043e \u043f\u043b\u043e\u0445\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430, \u0442\u0430\u043a \u043a\u0430\u043a \u043f\u043e\u0434 \u044d\u0442\u043e\u0442 \u0441\u0442\u0430\u0442\u0443\u0441 \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u0434\u043e\u0433\u043d\u0430\u0442\u044c \u043c\u043d\u043e\u0433\u0438\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f: \u043a\u043b\u0438\u0435\u043d\u0442 \u043d\u0435 \u0440\u0435\u0448\u0438\u043b, \u043a\u043b\u0438\u0435\u043d\u0442 \u0436\u0434\u0435\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u044f, \u043a\u043b\u0438\u0435\u043d\u0442 \u0432 \u043e\u0442\u043f\u0443\u0441\u043a\u0435, \u043a\u043b\u0438\u0435\u043d\u0442 \u0437\u0430\u0431\u043e\u043b\u0435\u043b \u0438 \u0442.\u0434.<\/p>\n
\u0414\u0440\u0443\u0433\u043e\u0439 \u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043b\u0438 \u0441\u0440\u043e\u043a \u043f\u043e \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u00ab\u041f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u043a\u0430\u043c\u0435\u0440 \u0432\u0438\u0434\u0435\u043e\u043d\u0430\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u044f\u00bb\u00a0\u2014 72 \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u0447\u0430\u0441\u0430. \u041f\u043e\u0441\u0442\u0443\u043f\u0430\u0435\u0442 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u043f\u043e \u0434\u0430\u043d\u043d\u043e\u043c\u0443 \u0441\u0435\u0440\u0432\u0438\u0441\u0443, \u0432 \u0445\u043e\u0434\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432\u044b\u044f\u0441\u043d\u044f\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u043a\u0430\u043c\u0435\u0440\u044b \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043d\u0430 \u0441\u043a\u043b\u0430\u0434\u0435, \u0430 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a \u0441\u043c\u043e\u0436\u0435\u0442 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u043f\u043e\u0441\u0442\u0430\u0432\u043a\u0443 \u0442\u043e\u043b\u044c\u043a\u043e \u0447\u0435\u0440\u0435\u0437 \u043c\u0435\u0441\u044f\u0446, \u043c\u044b \u0441\u043d\u043e\u0432\u0430 \u0441\u0442\u0430\u0432\u0438\u043c \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432 \u0441\u0442\u0430\u0442\u0443\u0441 \u00ab\u041e\u0436\u0438\u0434\u0430\u0435\u0442 \u043e\u0442\u0432\u0435\u0442\u0430\u00bb. \u042d\u0442\u043e \u043f\u043b\u043e\u0445\u043e, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u043c\u044b \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0441\u0442\u0430\u0432\u0438\u043c \u043d\u0430 \u043f\u0430\u0443\u0437\u0443 \u0432\u0440\u0435\u043c\u044f \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u043c\u044b \u043d\u0430\u043a\u0430\u043f\u043b\u0438\u0432\u0430\u0435\u043c \u043e\u0433\u0440\u043e\u043c\u043d\u044b\u0439 \u043f\u0443\u043b \u0442\u0430\u043a\u0438\u0445 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439, \u0440\u0430\u0441\u0442\u0435\u0442 \u0434\u043e\u043b\u0433 \u043f\u0435\u0440\u0435\u0434 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438.<\/p>\n
\u041f\u0440\u0438\u043c\u0435\u0440\u043e\u0432 \u043c\u043d\u043e\u0433\u043e, \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e \u043a\u0430\u0436\u0434\u043e\u043c\u0443 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u0435\u0441\u0442\u044c \u0441\u0432\u043e\u0438 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0432 \u0447\u0430\u0441\u0442\u0438 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u0439 \u043e\u0442 \u043e\u0442\u0432\u0435\u0442\u043e\u0432 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432\/\u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u0435\u0441\u0442\u044c \u043a\u0430\u043a\u0438\u0435-\u043d\u0438\u0431\u0443\u0434\u044c \u0431\u043e\u043b\u0435\u0435 \u0438\u0437\u044f\u0449\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u043e \u044d\u0442\u043e\u0439 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0435?![\"\"](\"https:\/\/realitsm.ru\/wp-content\/uploads\/2018\/02\/contract-1400x1400-85-300x300.png\")
<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u0414\u043e\u0431\u0440\u044b\u0439 \u0434\u0435\u043d\u044c, \u043a\u043e\u043b\u043b\u0435\u0433\u0438! \u041f\u043e\u0434\u0441\u043a\u0430\u0436\u0438\u0442\u0435 \u043a\u0430\u043a \u0441\u043e\u0431\u043b\u044e\u0434\u0430\u0442\u044c SLA \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043e\u0442\u0432\u0435\u0442\u0430 \u043e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\/\u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043b\u0438 \u043e\u043f\u044b\u0442\u043d\u044b\u043c \u043f\u0443\u0442\u0435\u043c SLA \u043f\u043e \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u00ab\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0441\u043a\u043e\u0439 \u0431\u0430\u0437\u044b\u00bb \u0432 24 \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u0447\u0430\u0441\u0430. \u0422\u043e \u0435\u0441\u0442\u044c \u0432\u0441\u0435 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u043f\u043e \u044d\u0442\u043e\u043c\u0443 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u0434\u043e\u043b\u0436\u043d\u044b \u0440\u0435\u0448\u0430\u0442\u0441\u044f \u0432 \u044d\u0442\u043e\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u0441\u0440\u043e\u043a. \u0412 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443 \u043f\u043e\u0441\u0442\u0443\u043f\u0430\u0435\u0442 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435, \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u043f\u043e \u044d\u0442\u043e\u043c\u0443 \u0441\u0435\u0440\u0432\u0438\u0441\u0443 \u0438 \u0432 \u0445\u043e\u0434\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0432\u044b\u044f\u0441\u043d\u044f\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430, \u0437\u0430\u0442\u0440\u0430\u0433\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u0443\u0447\u0435\u0442\u043d\u0443\u044e \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0443. \u042d\u0442\u043e \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u044f \u0433\u043b\u0430\u0432\u043d\u043e\u0433\u043e \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0430. \u0413\u043b. \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440\u0443 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u0430 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0435, \u0431\u0443\u0445\u0433\u0430\u043b\u0442\u0435\u0440 \u0440\u0430\u0441\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0435\u0442 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u0438\u0435, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 72 \u0438\u043b\u0438 \u0431\u043e\u043b\u0435\u0435 \u0447\u0430\u0441\u043e\u0432. \u0427\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c \u0441 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435\u043c \u0432 \u0442\u0430\u043a\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435? \u0412\u0435\u0434\u044c \u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0441\u0440\u043e\u043a SLA \u0431\u0443\u0434\u0435\u0442 \u043d\u0430\u0440\u0443\u0448\u0435\u043d. \u0421\u0435\u0439\u0447\u0430\u0441…<\/p>\n","protected":false},"author":11,"featured_media":25894,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[119,198,96,298,145,62],"tags":[],"class_list":["post-25893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-level-management","category-ask-us-anything","category-everything","category-general-management","category-implementation-cases","category-it-operations"],"yoast_head":"\n
\u041a\u0430\u043a \u0441\u043e\u0431\u043b\u044e\u0434\u0430\u0442\u044c SLA \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043e\u0442\u0432\u0435\u0442\u0430 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u0414\u043e\u0431\u0440\u044b\u0439 \u0434\u0435\u043d\u044c, \u043a\u043e\u043b\u043b\u0435\u0433\u0438! \u041f\u043e\u0434\u0441\u043a\u0430\u0436\u0438\u0442\u0435 \u043a\u0430\u043a \u0441\u043e\u0431\u043b\u044e\u0434\u0430\u0442\u044c SLA \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043e\u0442\u0432\u0435\u0442\u0430 \u043e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\/\u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u043b\u0438\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2018\/02\/kak-soblyudat-sla-v-usloviyax-ozhidaniya-otveta\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041a\u0430\u043a \u0441\u043e\u0431\u043b\u044e\u0434\u0430\u0442\u044c SLA \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043e\u0442\u0432\u0435\u0442\u0430 – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: 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