{"id":26721,"date":"2018-07-12T15:58:07","date_gmt":"2018-07-12T12:58:07","guid":{"rendered":"https:\/\/realitsm.ru\/?p=26721"},"modified":"2018-07-12T15:58:07","modified_gmt":"2018-07-12T12:58:07","slug":"10-navykov-i-sposobnostej-itsm-professionala-2020-goda","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2018\/07\/10-navykov-i-sposobnostej-itsm-professionala-2020-goda\/","title":{"rendered":"10 \u043d\u0430\u0432\u044b\u043a\u043e\u0432 \u0438 \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0435\u0439 ITSM-\u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u0430 2020 \u0433\u043e\u0434\u0430"},"content":{"rendered":"

\"\"\u041a\u0430\u043a\u0438\u0435 \u043d\u0430\u0432\u044b\u043a\u0438 \u0438 \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0438 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u0431\u0443\u0434\u0443\u0442 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u043c\u0438 \u0447\u0435\u0440\u0435\u0437 \u0434\u0432\u0430 \u0433\u043e\u0434\u0430, \u0432 2020 \u0433\u043e\u0434\u0443? \u041a\u043e\u043c\u0430\u043d\u0434\u0430 \u0438\u0437 20 \u0432\u0435\u0434\u0443\u0449\u0438\u0445 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u043f\u043e\u0434\u0435\u043b\u0438\u043b\u0430\u0441\u044c \u0441\u0432\u043e\u0438\u043c\u0438 \u043c\u044b\u0441\u043b\u044f\u043c\u0438 \u043d\u0430 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\u0445 \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u043e\u0439 \u043a\u043d\u0438\u0433\u0438, \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u043c\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439 SysAid.<\/p>\n

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    \n
  1. \u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0430 \u0438 \u0441\u0438\u0441\u0442\u0435\u043c \u0431\u0438\u0437\u043d\u0435\u0441-\u0430\u043d\u0430\u043b\u0438\u0437\u0430<\/li>\n
  2. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438<\/li>\n
  3. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u0431\u0438\u0437\u043d\u0435\u0441\u043e\u043c (BRM)<\/li>\n
  4. \u041f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u0438 \u043f\u0443\u0442\u0435\u0439 \u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430<\/li>\n
  5. \u041d\u0430\u043b\u0430\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u0442\u0435\u0441\u043d\u043e\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438<\/li>\n
  6. \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f \u0438 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435<\/li>\n
  7. \u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c<\/li>\n
  8. \u0424\u043e\u043a\u0443\u0441 \u043d\u0430 \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u0438 \u0434\u043b\u044f \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u044f \u043b\u0443\u0447\u0448\u0438\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430<\/li>\n
  9. \u0421\u0442\u0440\u0435\u043c\u043b\u0435\u043d\u0438\u0435 \u043a \u043d\u0435\u043f\u0440\u0435\u0440\u044b\u0432\u043d\u043e\u043c\u0443 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044e<\/li>\n
  10. \u041b\u0438\u0447\u043d\u0430\u044f \u0433\u0438\u0431\u043a\u043e\u0441\u0442\u044c \u0438 \u0430\u0434\u0430\u043f\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u0441\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c\u0441\u044f \u0441\u043e \u0441\u043b\u043e\u0436\u043d\u043e\u0441\u0442\u044c\u044e<\/li>\n<\/ol>\n

    \u0412 \u043a\u043d\u0438\u0433\u0435 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d\u044b \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u044b\u0435 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438 \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u0432 \u043f\u043e \u043a\u0430\u0436\u0434\u043e\u043c\u0443 \u0438\u0437 \u043f\u0435\u0440\u0435\u0447\u0438\u0441\u043b\u0435\u043d\u043d\u044b\u0445 \u043f\u0443\u043d\u043a\u0442\u043e\u0432. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0420\u043e\u043c\u0430\u043d \u0416\u0443\u0440\u0430\u0432\u043b\u0451\u0432 \u043f\u0438\u0448\u0435\u0442:<\/p>\n

    \u041d\u0430\u0432\u044b\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u0440\u0430\u0437\u0432\u0438\u0442\u044c \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0430\u043c \u043f\u043e ITSM \u0434\u043e 2020 \u0433\u043e\u0434\u0430, \u044d\u0442\u043e\u00a0\u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e\u0435 \u043c\u044b\u0448\u043b\u0435\u043d\u0438\u0435 \u0438 \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u0441\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c\u0441\u044f \u0441 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0432\u043e\u0437\u0440\u0430\u0441\u0442\u0430\u044e\u0449\u0435\u0439 \u0441\u043b\u043e\u0436\u043d\u043e\u0441\u0442\u044c\u044e \u0441\u0438\u0441\u0442\u0435\u043c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f. \u041a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0432\u0430\u0436\u043d\u044b\u043c \u0444\u0430\u043a\u0442\u043e\u0440\u043e\u043c \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u044f \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0441\u044f \u043d\u0430\u043b\u0438\u0447\u0438\u0435 \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u043e\u0433\u043e \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0441\u0432\u043e\u0435\u0439\u00a0\u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0443 ITSM-\u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u043e\u0432. \u042d\u0442\u043e \u0432 \u0440\u0430\u0432\u043d\u043e\u0439 \u0441\u0442\u0435\u043f\u0435\u043d\u0438 \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u0438 \u043a \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430\u043c, \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u043c \u0437\u0430 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 \u0446\u0435\u043b\u043e\u043c, \u0438 \u043a ITSM-\u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c, \u0443\u0447\u0430\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u043c \u0432 \u043f\u043e\u0432\u0441\u0435\u0434\u043d\u0435\u0432\u043d\u043e\u0439 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438.<\/p><\/blockquote>\n

    \u041a\u043d\u0438\u0433\u0430 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u0430 \u0434\u043b\u044f \u0441\u043a\u0430\u0447\u0438\u0432\u0430\u043d\u0438\u044f \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 \u0432 \u0438\u0441\u0445\u043e\u0434\u043d\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u041a\u0430\u043a\u0438\u0435 \u043d\u0430\u0432\u044b\u043a\u0438 \u0438 \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0438 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u0431\u0443\u0434\u0443\u0442 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u043c\u0438 \u0447\u0435\u0440\u0435\u0437 \u0434\u0432\u0430 \u0433\u043e\u0434\u0430, \u0432 2020 \u0433\u043e\u0434\u0443? \u041a\u043e\u043c\u0430\u043d\u0434\u0430 \u0438\u0437 20 \u0432\u0435\u0434\u0443\u0449\u0438\u0445 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u043f\u043e\u0434\u0435\u043b\u0438\u043b\u0430\u0441\u044c \u0441\u0432\u043e\u0438\u043c\u0438 \u043c\u044b\u0441\u043b\u044f\u043c\u0438 \u043d\u0430 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\u0445 \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u043e\u0439 \u043a\u043d\u0438\u0433\u0438, \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u043c\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439 SysAid. \u0421\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u0439 \u0438\u0434\u0435\u0435 \u043a\u043d\u0438\u0433\u0438, \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u0432\u0441\u0451 \u0431\u043e\u043b\u0435\u0435 \u043d\u0430\u0440\u0430\u0441\u0442\u0430\u044e\u0449\u0435\u0439 \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u0438 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u0438 \u0432 \u0431\u0438\u0437\u043d\u0435\u0441\u0435, \u0438 \u0432 \u0418\u0422, \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u0430\u043c \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u043f\u043e\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u043d\u0435 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