{"id":3037,"date":"2010-11-01T11:37:59","date_gmt":"2010-11-01T07:37:59","guid":{"rendered":""},"modified":"2012-02-10T15:17:00","modified_gmt":"2012-02-10T11:17:00","slug":"mickey-mouse-itil-kak-obespechit-prinyatie-itil-komandoj-it","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/11\/mickey-mouse-itil-kak-obespechit-prinyatie-itil-komandoj-it\/","title":{"rendered":"Mickey Mouse ITIL: \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u0418\u0422?"},"content":{"rendered":"<p>OGC \u0438 Walt Disney Company \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043b\u0438 case study \u043e \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0438 <a href=\"https:\/\/realitsm.ru\/category\/itil\/\">ITIL<\/a>.<\/p>\n<p><em>\u0421\u0430\u043c\u043e\u0435 \u0431\u043e\u043b\u044c\u0448\u043e\u0435 \u0438\u0437 \u043f\u044f\u0442\u0438 \u043f\u0440\u043e\u0444\u0438\u043b\u044c\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439 the Walt Disney Company, Theme Parks &amp; Resorts, \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0437\u0430 11 \u043f\u0430\u0440\u043a\u043e\u0432, 2 \u0430\u043a\u0432\u0430\u043f\u0430\u0440\u043a\u0430, 42 \u043a\u0443\u0440\u043e\u0440\u0442\u0430 \u0438 \u0434\u0432\u0430 \u043a\u0440\u0443\u0438\u0437\u043d\u044b\u0445 \u043b\u0430\u0439\u043d\u0435\u0440\u0430. \u0415\u0436\u0435\u0433\u043e\u0434\u043d\u043e \u044d\u0442\u0438 \u043c\u0435\u0441\u0442\u0430 \u043f\u043e\u0441\u0435\u0449\u0430\u044e\u0442 118 \u043c\u0438\u043b\u043b\u0438\u043e\u043d\u043e\u0432 \u0447\u0435\u043b\u043e\u0432\u0435\u043a. \u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438 \u0432 \u044d\u0442\u043e\u0439 \u043e\u0433\u0440\u043e\u043c\u043d\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442 1000 \u0447\u0435\u043b\u043e\u0432\u0435\u043a \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430 \u043f\u0440\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u043c\u043d\u043e\u0433\u043e\u0447\u0438\u0441\u043b\u0435\u043d\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u044f\u0434\u0447\u0438\u043a\u043e\u0432 \u0438 \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u043d\u043e\u0439 \u0418\u0422-\u043a\u043e\u043c\u0430\u043d\u0434\u044b the Walt Disney Company. \u041a\u0430\u0436\u0434\u044b\u0439 \u043f\u0430\u0440\u043a \u043f\u043e\u0434\u043e\u0431\u0435\u043d \u0433\u043e\u0440\u043e\u0434\u0443, \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 \u043a\u043e\u0442\u043e\u0440\u043e\u0433\u043e \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u0432\u0438\u0441\u0438\u0442 \u043e\u0442 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u0438 \u0438 \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u0438 \u0418\u0422. \u0412 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u0431\u043e\u043b\u0435\u0435 800 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439. \u0418 \u043e\u0448\u0438\u0431\u043a\u0438 \u0432 \u0440\u0430\u0431\u043e\u0442\u0435 \u0418\u0422 \u043d\u0435\u043c\u0435\u0434\u043b\u0435\u043d\u043d\u043e \u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0442\u0441\u044f \u043f\u0440\u0438\u0447\u0438\u043d\u043e\u0439 \u0441\u0431\u043e\u0435\u0432, \u0437\u0430\u043c\u0435\u0442\u043d\u044b\u0445 \u043f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u044f\u043c \u043f\u0430\u0440\u043a\u043e\u0432.&nbsp;<\/em><\/p>\n<p><em>\u041f\u043e\u043d\u0438\u043c\u0430\u044f \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u044c \u043e\u0442 \u0418\u0422, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0441\u0442\u0440\u043e\u0438\u0442 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430, \u0438\u0437\u043b\u043e\u0436\u0435\u043d\u043d\u043e\u0433\u043e \u0432 ITIL. \u041c\u0430\u0441\u0448\u0442\u0430\u0431\u043d\u043e\u0435 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 ITIL \u043d\u0430\u0447\u0430\u043b\u043e\u0441\u044c \u0432 \u0441\u0435\u0440\u0435\u0434\u0438\u043d\u0435 2000-\u0445.&nbsp;<\/em><\/p>\n<p>\u0418\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e, \u043a\u0430\u043a \u0440\u0435\u0448\u0430\u043b\u0430\u0441\u044c \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0437\u0430\u0434\u0430\u0447\u0430 \u0448\u0438\u0440\u043e\u043a\u043e\u043c\u0430\u0441\u0448\u0442\u0430\u0431\u043d\u043e\u0433\u043e \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u044b\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a. \u041f\u0435\u0440\u0435\u0432\u0435\u0441\u0442\u0438 700 \u0447\u0435\u043b\u043e\u0432\u0435\u043a \u043d\u0430 \u043d\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u044b \u0440\u0430\u0431\u043e\u0442\u044b \u0437\u0430 \u043e\u0434\u043d\u0443 \u043d\u043e\u0447\u044c \u043d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e.&nbsp;<\/p>\n<p>\u041f\u0435\u0440\u0432\u043e\u0435, \u0447\u0442\u043e \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u043d\u044f\u0442\u043e \u0432 \u044d\u0442\u043e\u043c \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 &#8212; \u0440\u044f\u0434 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u0439 \u043f\u043e \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438 \u0441\u0443\u0442\u0438 ITIL \u0438 \u0437\u0430\u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u0441\u0442\u0438 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432 \u044d\u0442\u043e\u043c \u043f\u043e\u0434\u0445\u043e\u0434\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c \u043d\u0430 \u043c\u0435\u0441\u0442\u0430\u0445. \u0414\u043b\u044f \u044d\u0442\u043e\u0433\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043b\u0438\u0441\u044c \u0441\u0430\u043c\u044b\u0435 \u0440\u0430\u0437\u043d\u044b\u0435 \u0442\u0435\u0445\u043d\u0438\u043a\u0438, \u0432\u043a\u043b\u044e\u0447\u0430\u044f \u043f\u0440\u0438\u043d\u044f\u0442\u044b\u0435 \u0432 the Walt Disney Company \u0432\u0441\u0442\u0440\u0435\u0447\u0438 &quot;Lunch&#39;n&#39;Learn&quot;, \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0441\u043e\u0432\u0435\u0449\u0430\u043d\u0438\u044f, \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u0441 &nbsp;\u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435\u043c \u0442\u0430\u043a\u0438\u0445 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432, \u043a\u0430\u043a \u0444\u043e\u0440\u0443\u043c\u044b \u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0430\u043d\u0430\u043b\u043e\u0433 MySpace, \u0438\u043c\u0435\u043d\u0443\u0435\u043c\u044b\u0439 BackLot.&nbsp;<\/p>\n<p>\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u0448\u0430\u0433\u043e\u043c \u044f\u0432\u0438\u043b\u0430\u0441\u044c \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0430 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 &#8212; \u043e\u0442 CIO \u0434\u043e \u0440\u044f\u0434\u043e\u0432\u044b\u0445 \u0438\u0441\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u0435\u0439. \u0411\u0430\u0437\u043e\u0432\u044b\u0439 \u043a\u0443\u0440\u0441 ITIL \u0431\u044b\u043b \u0441\u0436\u0430\u0442 \u0434\u043e \u0434\u0432\u0443\u0445 \u0434\u043d\u0435\u0439 \u0438 \u0430\u0434\u0430\u043f\u0442\u0438\u0440\u043e\u0432\u0430\u043d \u0441 \u0443\u0447\u0435\u0442\u043e\u043c \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0415\u0433\u043e \u043f\u0440\u043e\u0448\u043b\u0438 250 \u0447\u0435\u043b\u043e\u0432\u0435\u043a, \u0438 \u043a\u0430\u0436\u0434\u044b\u0439 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f. \u041f\u043e\u043b\u043e\u0432\u0438\u043d\u0430 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u043e\u0432 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u0440\u0435\u0448\u0438\u043b\u0430 \u0432\u043e\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u044d\u0442\u043e\u0439 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c\u044e.&nbsp;<\/p>\n<p>\u0427\u0442\u043e\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0430\u0442\u044c \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u0435 ITIL \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e. \u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u0438\u0437 \u0447\u0438\u0441\u043b\u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u0418\u0422 \u0431\u044b\u043b\u0438 \u0432\u044b\u0431\u0440\u0430\u043d\u044b 20 \u0447\u0435\u043b\u043e\u0432\u0435\u043a, \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0438\u0432\u0448\u0438\u0445 \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u0435 \u0432\u043f\u043b\u043e\u0442\u044c \u0434\u043e ITIL Expert. \u0421\u0440\u0435\u0434\u0438 \u043d\u0438\u0445 \u0431\u044b\u043b\u0438 \u043b\u044e\u0434\u0438 \u0440\u0430\u0437\u043d\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u043f\u043e\u043b\u043d\u043e\u043c\u043e\u0447\u0438\u0439, \u0447\u0442\u043e \u043f\u043e\u0437\u0432\u043e\u043b\u0438\u043b\u043e &quot;\u0437\u0430\u0440\u0430\u0437\u0438\u0442\u044c&quot; ITIL \u0432\u0441\u0435 \u0441\u043b\u043e\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438. \u0412\u044b\u0431\u0438\u0440\u0430\u043b\u0438 \u044d\u0442\u0443 \u0434\u0432\u0430\u0434\u0446\u0430\u0442\u043a\u0443 \u0441 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435\u043c \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u0435\u0432:<\/p>\n<ul>\n<li>\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u043f\u0435\u0440\u0435\u0434\u0430\u0432\u0430\u0442\u044c \u0434\u0440\u0443\u0433\u0438\u043c \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u0441\u0443\u0442\u0438 \u0438 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432 &quot;\u0441\u0432\u043e\u0438\u0445&quot; \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432;<\/li>\n<li>\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u043a\u043e\u0440\u043e\u0442\u043a\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0443\u0441\u0432\u043e\u0438\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u043e\u0431\u044a\u0435\u043c \u043d\u043e\u0432\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438;<\/li>\n<li>\u0430\u0432\u0442\u043e\u0440\u0438\u0442\u0435\u0442 \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u043e\u0442\u0441\u0442\u0430\u0438\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u044e \u0442\u043e\u0447\u043a\u0443 \u0437\u0440\u0435\u043d\u0438\u044f;<\/li>\n<li>\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u0430\u0434\u0430\u043f\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u0435\u0440\u0435\u0434\u043e\u0432\u044b\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 \u043a \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u0439 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438.<\/li>\n<\/ul>\n<p>\u0421\u0440\u0435\u0434\u0438 20 ITIL \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u0432 \u0431\u044b\u043b\u0438 \u0432\u044b\u0441\u0448\u0438\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0438 (\u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0432\u0438\u0446\u0435-\u043f\u0440\u0435\u0437\u0438\u0434\u0435\u043d\u0442\u0430), \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u044b \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u0438 &nbsp;&quot;\u0438\u043d\u0434\u0438\u0432\u0438\u0434\u0443\u0430\u043b\u044c\u043d\u044b\u0435 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0438&quot; &#8212; \u043b\u0438\u0434\u0435\u0440\u044b \u0438\u0437 \u0447\u0438\u0441\u043b\u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043d\u0430 \u043c\u0435\u0441\u0442\u0430\u0445.&nbsp;<\/p>\n<p>\u0422\u0430\u043a\u043e\u0439 \u043f\u043e\u0434\u0445\u043e\u0434 \u043a \u043f\u0440\u043e\u043f\u0430\u0433\u0430\u043d\u0434\u0435 ITIL \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u043f\u043e\u043c\u043e\u0433 \u0441\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0443 \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u0441\u0443\u0442\u0438 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u0438 &nbsp;\u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u043d\u0430\u043b\u0438\u0447\u0438\u0435 \u0432 \u043d\u0435\u0439 \u0434\u0435\u0439\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445 \u043e\u0447\u0430\u0433\u043e\u0432 \u0432\u043b\u0438\u044f\u043d\u0438\u044f, \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0438\u0445 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u0435 \u0438\u0434\u0435\u0439 <a href=\"https:\/\/realitsm.ru\/\">ITSM<\/a>.&nbsp;<\/p>\n<p>\u0413\u043b\u0435\u043d \u0422\u0435\u0439\u043b\u043e\u0440 (Glen Taylor), \u0432\u0438\u0446\u0435-\u043f\u0440\u0435\u0437\u0438\u0434\u0435\u043d\u0442 \u043f\u043e \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c, \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u0435 \u0438 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u0432 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0438 P&amp;R \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 TWDC, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 3 \u0441\u043e\u0432\u0435\u0442\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c, \u0432\u043d\u0435\u0434\u0440\u044f\u044e\u0449\u0438\u043c ITIL:<\/p>\n<ul>\n<li><strong>\u041d\u0435 \u043d\u0430\u0434\u043e \u043d\u0435\u0434\u043e\u043e\u0446\u0435\u043d\u0438\u0432\u0430\u0442\u044c \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438. \u041e\u043d\u0438 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b \u0434\u043b\u044f \u0443\u0441\u043f\u0435\u0445\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u0430.&nbsp;<\/strong><\/li>\n<li><strong>\u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u044b \u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c, \u043d\u0435 \u0438\u0437\u043e\u0431\u0440\u0435\u0442\u0430\u0439\u0442\u0435 \u043a\u043e\u043b\u0435\u0441\u043e \u0431\u0435\u0437 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438.<\/strong><\/li>\n<li><strong>\u0411\u0443\u0434\u044c\u0442\u0435 \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u043b\u0438\u0436\u0435 \u043a \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0435, \u043d\u0435 \u0443\u0441\u043b\u043e\u0436\u043d\u044f\u0439\u0442\u0435 \u043f\u0440\u043e\u0441\u0442\u044b\u0435 \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u0435 \u0432\u0435\u0449\u0438.&nbsp;<\/strong><\/li>\n<\/ul>\n<p>\u041f\u043e\u043b\u043d\u044b\u0439 \u0442\u0435\u043a\u0441\u0442 case study \u0434\u043e\u0441\u0442\u0443\u043f\u0435\u043d \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 <a href=\"http:\/\/www.best-management-practice.com\/gempdf\/disney_itil_journey.pdf\">best management pracice<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ultimate objective of&nbsp;Dinsey is to provide guests with the perfect experience. For IT, this means 100% availability, reliability and maintainability. OGC has published an interesting whitepaper on Disney&#8217;s ITIL journey.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,1,89,96,145],"tags":[],"class_list":["post-3037","post","type-post","status-publish","format-standard","hentry","category-itil","category-framework-international-news","category-corporate-news","category-everything","category-implementation-cases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mickey Mouse ITIL: \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u0418\u0422? &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"The ultimate objective of&nbsp;Dinsey is to provide guests with the perfect experience. For IT, this means 100% availability, reliability and maintainability. OGC has published an interesting whitepaper on Disney&#039;s ITIL journey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2010\/11\/mickey-mouse-itil-kak-obespechit-prinyatie-itil-komandoj-it\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mickey Mouse ITIL: \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u0418\u0422? &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"The ultimate objective of&nbsp;Dinsey is to provide guests with the perfect experience. For IT, this means 100% availability, reliability and maintainability. 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