{"id":30371,"date":"2019-09-13T11:32:36","date_gmt":"2019-09-13T08:32:36","guid":{"rendered":"https:\/\/realitsm.ru\/?p=30371"},"modified":"2019-09-13T11:33:33","modified_gmt":"2019-09-13T08:33:33","slug":"itsm-v-gossektore","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2019\/09\/itsm-v-gossektore\/","title":{"rendered":"ITSM \u0432 \u0433\u043e\u0441\u0441\u0435\u043a\u0442\u043e\u0440\u0435"},"content":{"rendered":"\n<p><a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2018\/02\/question.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-25825 alignright\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/2018\/02\/question.png\" alt=\"\" width=\"170\" height=\"170\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2018\/02\/question.png 250w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2018\/02\/question-150x150.png 150w\" sizes=\"auto, (max-width: 170px) 100vw, 170px\" \/><\/a>\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441:<\/p>\n<blockquote>\n<p>\u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e \u043a\u043e\u043b\u043b\u0435\u0433\u0438.<\/p>\n<p>\u0412\u043e\u043b\u0435\u044e \u0441\u0443\u0434\u0435\u0431 \u0438\u0437 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0418\u0422-\u0441\u0435\u043a\u0442\u043e\u0440\u0430 \u043f\u043e\u043f\u0430\u043b \u0432 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439.<\/p>\n<p>\u041c\u043d\u043e\u0433\u043e\u0435 \u0432 \u043d\u043e\u0432\u0438\u043d\u043a\u0443, \u043c\u043d\u043e\u0433\u043e\u0435 \u0432 \u0434\u0438\u043a\u043e\u0432\u0438\u043d\u043a\u0443, \u043f\u043e\u043a\u0430 \u0432\u0442\u044f\u0433\u0438\u0432\u0430\u044e\u0441\u044c. \u041e\u0434\u043d\u0430\u043a\u043e \u0442\u044f\u0436\u0435\u043b\u043e\u0435 ITSM-\u043f\u0440\u043e\u0448\u043b\u043e\u0435 \u043d\u0435 \u0434\u0430\u0435\u0442 \u0441\u0438\u0434\u0435\u0442\u044c \u043d\u0430 \u043c\u0435\u0441\u0442\u0435. \u041a\u0443\u0434\u0430 \u043d\u0435 \u0433\u043b\u044f\u043d\u044c, \u0432\u0438\u0436\u0443 \u043e\u0431\u043b\u0430\u0441\u0442\u044c \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0438 \u0442\u0430\u043a \u0438 \u0445\u043e\u0447\u0435\u0442\u0441\u044f \u0437\u0430\u0441\u0443\u043d\u0443\u0442\u044c \u0441\u0432\u043e\u0438 \u0440\u0443\u0447\u043e\u043d\u043a\u0438 \u0434\u043b\u044f \u043d\u0430\u043d\u0435\u0441\u0435\u043d\u0438\u044f \u0432\u0441\u0435\u043e\u0431\u0449\u0435\u0433\u043e \u0431\u043b\u0430\u0433\u0430))) \u0421 \u0434\u0440\u0443\u0433\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b, \u043e\u0431\u044a\u0435\u043c\u044b \u0440\u0430\u0431\u043e\u0442 \u0438 \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043e\u043f\u044b\u0442\u0430 \u043f\u0440\u0435\u043e\u0431\u0440\u0430\u0437\u043e\u0432\u0430\u043d\u0438\u0439 \u0432 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0418\u0422 \u0441\u043b\u0435\u0433\u043a\u0430 \u043f\u0443\u0433\u0430\u0435\u0442.<\/p>\n<p>\u041e\u0442\u0441\u044e\u0434\u0430 \u0440\u043e\u0434\u0438\u043b\u0441\u044f \u0432\u043e\u043f\u0440\u043e\u0441 \u0438 \u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f.<\/p>\n<p>\u0417\u043d\u0430\u0435\u0442\u0435 \u043b\u0438 \u0432\u044b \u0443\u0441\u043f\u0435\u0448\u043d\u044b\u0435 (\u0438 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c) \u043a\u0435\u0439\u0441\u044b \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITSM-\u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432 \u0432 \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0418\u0422 \u0433\u043e\u0441. \u0441\u0435\u043a\u0442\u043e\u0440\u0430? \u041c\u043e\u0436\u0435\u0442 \u0435\u0441\u0442\u044c \u043b\u0438\u0447\u043d\u044b\u0439 \u043e\u043f\u044b\u0442 \u0443\u0447\u0430\u0441\u0442\u0438\u044f, \u0438 \u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u043a\u0430\u043a\u0438\u0435 \u0433\u0440\u0430\u0431\u043b\u0438 \u043d\u0430\u0441\u0442\u0443\u043f\u0430\u043b\u0438. \u0412\u043e\u043f\u0440\u043e\u0441 \u043a\u043e\u043d\u0435\u0447\u043d\u043e \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u043e\u0431\u0449\u0438\u0439 \u0438 \u0430\u0431\u0441\u0442\u0440\u0430\u043a\u0442\u043d\u044b\u0439, \u043d\u043e \u0432\u0441\u0435 \u0436\u0435, \u0445\u043e\u0447\u0435\u0442\u0441\u044f \u0443\u0437\u043d\u0430\u0442\u044c \u043a\u0430\u043a\u0438\u0435 \u0435\u0441\u0442\u044c \u0432\u0437\u0433\u043b\u044f\u0434\u044b.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e \u043a\u043e\u043b\u043b\u0435\u0433\u0438. \u0412\u043e\u043b\u0435\u044e \u0441\u0443\u0434\u0435\u0431 \u0438\u0437 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0418\u0422-\u0441\u0435\u043a\u0442\u043e\u0440\u0430 \u043f\u043e\u043f\u0430\u043b \u0432 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439. \u041c\u043d\u043e\u0433\u043e\u0435 \u0432 \u043d\u043e\u0432\u0438\u043d\u043a\u0443, \u043c\u043d\u043e\u0433\u043e\u0435 \u0432 \u0434\u0438\u043a\u043e\u0432\u0438\u043d\u043a\u0443, \u043f\u043e\u043a\u0430 \u0432\u0442\u044f\u0433\u0438\u0432\u0430\u044e\u0441\u044c. \u041e\u0434\u043d\u0430\u043a\u043e \u0442\u044f\u0436\u0435\u043b\u043e\u0435 ITSM-\u043f\u0440\u043e\u0448\u043b\u043e\u0435 \u043d\u0435 \u0434\u0430\u0435\u0442 \u0441\u0438\u0434\u0435\u0442\u044c \u043d\u0430 \u043c\u0435\u0441\u0442\u0435. \u041a\u0443\u0434\u0430 \u043d\u0435 \u0433\u043b\u044f\u043d\u044c, \u0432\u0438\u0436\u0443 \u043e\u0431\u043b\u0430\u0441\u0442\u044c \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0438 \u0442\u0430\u043a \u0438 \u0445\u043e\u0447\u0435\u0442\u0441\u044f \u0437\u0430\u0441\u0443\u043d\u0443\u0442\u044c \u0441\u0432\u043e\u0438 \u0440\u0443\u0447\u043e\u043d\u043a\u0438 \u0434\u043b\u044f \u043d\u0430\u043d\u0435\u0441\u0435\u043d\u0438\u044f \u0432\u0441\u0435\u043e\u0431\u0449\u0435\u0433\u043e \u0431\u043b\u0430\u0433\u0430))) \u0421 \u0434\u0440\u0443\u0433\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b, \u043e\u0431\u044a\u0435\u043c\u044b \u0440\u0430\u0431\u043e\u0442 \u0438 \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043e\u043f\u044b\u0442\u0430 \u043f\u0440\u0435\u043e\u0431\u0440\u0430\u0437\u043e\u0432\u0430\u043d\u0438\u0439 \u0432 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0418\u0422 \u0441\u043b\u0435\u0433\u043a\u0430 \u043f\u0443\u0433\u0430\u0435\u0442. \u041e\u0442\u0441\u044e\u0434\u0430 \u0440\u043e\u0434\u0438\u043b\u0441\u044f \u0432\u043e\u043f\u0440\u043e\u0441 \u0438 \u0442\u0435\u043c\u0430 \u0434\u043b\u044f \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f. \u0417\u043d\u0430\u0435\u0442\u0435 \u043b\u0438 \u0432\u044b \u0443\u0441\u043f\u0435\u0448\u043d\u044b\u0435 (\u0438 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c) \u043a\u0435\u0439\u0441\u044b \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f ITSM-\u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432 \u0432 \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0418\u0422 \u0433\u043e\u0441. \u0441\u0435\u043a\u0442\u043e\u0440\u0430? \u041c\u043e\u0436\u0435\u0442 \u0435\u0441\u0442\u044c \u043b\u0438\u0447\u043d\u044b\u0439 \u043e\u043f\u044b\u0442 \u0443\u0447\u0430\u0441\u0442\u0438\u044f, \u0438 \u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u043a\u0430\u043a\u0438\u0435 \u0433\u0440\u0430\u0431\u043b\u0438 \u043d\u0430\u0441\u0442\u0443\u043f\u0430\u043b\u0438. \u0412\u043e\u043f\u0440\u043e\u0441 \u043a\u043e\u043d\u0435\u0447\u043d\u043e&#8230;<\/p>\n","protected":false},"author":11,"featured_media":30373,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[121,9,198,96,298,160,145],"tags":[],"class_list":["post-30371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-governance","category-it-service-management","category-ask-us-anything","category-everything","category-general-management","category-maturity-csi","category-implementation-cases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM \u0432 \u0433\u043e\u0441\u0441\u0435\u043a\u0442\u043e\u0440\u0435 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e \u043a\u043e\u043b\u043b\u0435\u0433\u0438. \u0412\u043e\u043b\u0435\u044e \u0441\u0443\u0434\u0435\u0431 \u0438\u0437 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0418\u0422-\u0441\u0435\u043a\u0442\u043e\u0440\u0430 \u043f\u043e\u043f\u0430\u043b \u0432 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439. \u041c\u043d\u043e\u0433\u043e\u0435 \u0432 \u043d\u043e\u0432\u0438\u043d\u043a\u0443, \u043c\u043d\u043e\u0433\u043e\u0435 \u0432\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2019\/09\/itsm-v-gossektore\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM \u0432 \u0433\u043e\u0441\u0441\u0435\u043a\u0442\u043e\u0440\u0435 &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0412 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0438\u043b \u0432\u043e\u043f\u0440\u043e\u0441: \u041f\u0440\u0438\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e \u043a\u043e\u043b\u043b\u0435\u0433\u0438. \u0412\u043e\u043b\u0435\u044e \u0441\u0443\u0434\u0435\u0431 \u0438\u0437 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0418\u0422-\u0441\u0435\u043a\u0442\u043e\u0440\u0430 \u043f\u043e\u043f\u0430\u043b \u0432 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439. \u041c\u043d\u043e\u0433\u043e\u0435 \u0432 \u043d\u043e\u0432\u0438\u043d\u043a\u0443, \u043c\u043d\u043e\u0433\u043e\u0435 \u0432\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2019\/09\/itsm-v-gossektore\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-13T08:32:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-09-13T08:33:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2019\/09\/question-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"250\" \/>\n\t<meta property=\"og:image:height\" content=\"250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2019\/09\/itsm-v-gossektore\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2019\/09\/itsm-v-gossektore\/\"},\"author\":{\"name\":\"\u0412\u043e\u043f\u0440\u043e\u0441 \u0438\u0437 \u0437\u0430\u043b\u0430\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/51ca7fa69b31cdfa0ce197483ef65fcb\"},\"headline\":\"ITSM \u0432 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