{"id":32493,"date":"2020-05-25T01:15:08","date_gmt":"2020-05-24T22:15:08","guid":{"rendered":"https:\/\/realitsm.ru\/?p=32493"},"modified":"2020-05-25T07:42:55","modified_gmt":"2020-05-25T04:42:55","slug":"tell-me-what-you-mesuare","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2020\/05\/tell-me-what-you-mesuare\/","title":{"rendered":"\u0421\u043a\u0430\u0436\u0438 \u043c\u043d\u0435, \u0447\u0442\u043e \u0442\u044b \u0438\u0437\u043c\u0435\u0440\u044f\u0435\u0448\u044c\u2026"},"content":{"rendered":"\n

\u041d\u0430 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u043a\u0443\u0440\u0441\u0435 \u00ab\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u043e\u0439 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 TOGAF \u0438 IT4IT<\/a>\u00bb \u0432\u043e\u0437\u043d\u0438\u043a \u0432\u043e\u043f\u0440\u043e\u0441 \u043e \u0441\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438\/\u043f\u0440\u043e\u0442\u0438\u0432\u043e\u043f\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043c\u043e\u0434\u0435\u043b\u0435\u0439, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u043c\u044b\u0445 \u0434\u043b\u044f \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u0418\u0422, IT4IT (The Open Group IT4IT\u2122 Reference Architecture) \u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u043e\u0439 ITILv3.<\/p>\n

\u041d\u0430 \u0441\u0430\u043c\u043e\u043c \u0434\u0435\u043b\u0435 \u0432 \u043f\u043e\u0434\u0445\u043e\u0434\u0430\u0445 \u043a \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0449\u0435\u0433\u043e (\u0430 \u0435\u0441\u043b\u0438 \u0431\u0440\u0430\u0442\u044c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u044e\u044e \u0447\u0435\u0442\u0432\u0435\u0440\u0442\u0443\u044e \u0432\u0435\u0440\u0441\u0438\u044e ITIL, \u0442\u043e, \u043a\u0430\u043a \u043c\u043d\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u043e\u0431\u0449\u0435\u0433\u043e \u0435\u0449\u0451 \u0431\u043e\u043b\u044c\u0448\u0435. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043c\u043e\u0434\u0435\u043b\u0438 \u0418\u0422 \u0446\u0435\u043f\u043e\u0447\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 (\u0438\u043b\u0438 \u00ab\u0446\u0435\u043f\u043e\u0447\u043a\u0438 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438\u00bb — Value Chain), \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043d\u043e\u0439 \u0435\u0449\u0451 \u0432 1985 \u0433\u043e\u0434\u0443 \u041c\u0430\u0439\u043a\u043b\u043e\u043c \u041f\u043e\u0440\u0442\u0435\u0440\u043e\u043c). \u0412 IT4IT \u043e\u043d\u0430 \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u0442\u0430\u043a:<\/p>\n\n\n\n

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IT Value Chain<\/figcaption><\/figure>\n\n\n\n

\u041d\u043e \u0432 ITILv3 \u0442\u0430\u043a\u043e\u0439 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0438 \u043d\u0435 \u0431\u044b\u043b\u043e. \u041d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u044d\u0442\u043e \u0432\u043e\u043e\u0431\u0449\u0435 \u0432\u0430\u0436\u043d\u043e? \u0418 \u0435\u0441\u0442\u044c \u043b\u0438 \u043e\u0442\u043b\u0438\u0447\u0438\u0435 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0438 IT4IT \u043e\u0442 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0438 ITILv3? \u0412\u0435\u0434\u044c \u043e\u0442\u0440\u0430\u0436\u0435\u043d\u0438\u0435 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0438 \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430 \u0443\u0441\u043b\u0443\u0433\u0438, \u0432\u0432\u0435\u0434\u0451\u043d\u043d\u043e\u0439 \u0432 ITILv3, \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0438 \u0432 IT4IT. \u0412\u043e\u0442 \u043a\u0430\u043a \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u043e\u0434\u0438\u043d \u0438\u0437 \u0447\u0435\u0442\u044b\u0440\u0451\u0445 \u0441\u0442\u043e\u043b\u043f\u043e\u0432, \u043d\u0430 \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u043f\u0438\u0440\u0430\u0435\u0442\u0441\u044f \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u0430 IT4IT \u2013 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u0430\u044f \u043c\u043e\u0434\u0435\u043b\u044c (Service Model). \u041f\u043e \u0441\u0443\u0442\u0438, \u0432 \u0442\u0435\u0440\u043c\u0438\u043d\u0430\u0445 ITILv3 \u044d\u0442\u043e \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0435 \u044d\u0442\u0430\u043f\u044b \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430 \u0443\u0441\u043b\u0443\u0433\u0438 (\u043e\u0442 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0438 \u0443\u0441\u043b\u0443\u0433\u0438 \u0434\u043e \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c\u043e\u0439 \u0443\u0441\u043b\u0443\u0433\u0438).<\/p>\n\n\n\n

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ITILv3 Service Lifecycle<\/figcaption><\/figure>\n\n\n\n
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IT4IT Service Model<\/figcaption><\/figure>\n\n\n\n

\u0415\u0441\u043b\u0438 \u043f\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043d\u0430 \u043c\u043e\u0434\u0435\u043b\u044c IT4IT \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f (level 1), \u0442\u043e \u043c\u044b \u0432\u0438\u0434\u0438\u043c, \u0447\u0442\u043e \u0432\u0441\u0435 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u0432\u044b\u0441\u0442\u0440\u043e\u0435\u043d\u044b \u0432\u043e\u043a\u0440\u0443\u0433 \u044d\u0442\u043e\u0439 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e\u0439 \u043c\u043e\u0434\u0435\u043b\u0438, \u043a\u0430\u043a \u0432\u043e\u043a\u0440\u0443\u0433 \u043e\u0441\u043d\u043e\u0432\u044b (Service Backbone).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u041f\u043e\u043b\u0443\u0447\u0430\u0435\u0442\u0441\u044f, \u0447\u0442\u043e ITILv3 \u0438 IT4IT \u043f\u043e\u0445\u043e\u0436\u0438. \u041e\u0441\u043e\u0431\u0435\u043d\u043d\u043e, \u0435\u0441\u043b\u0438 \u043f\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043d\u0430 \u043f\u0435\u0440\u0435\u0447\u0435\u043d\u044c \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u043e\u0432 (Functional Component) \u0432 IT4IT (\u0441\u043c. \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0443 \u0432\u044b\u0448\u0435) \u0438 \u043f\u0435\u0440\u0435\u0447\u0435\u043d\u044c \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0432 ITILv3 (\u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f, \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0443\u0441\u043b\u0443\u0433 \u0438 \u0442.\u0434.)<\/p>\n\n\n\n

\u041d\u043e \u0432\u043e\u0442, \u043d\u0430 \u0447\u0442\u043e \u043d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u043d\u0435 \u043e\u0431\u0440\u0430\u0442\u0438\u0442\u044c \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435, \u0435\u0441\u043b\u0438 \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u043e\u0431 \u043e\u0442\u043b\u0438\u0447\u0438\u044f\u0445. \u0412 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0435 ITILv3 \u0432 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0438 \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u0438\u0437 \u0434\u0432\u0430\u0434\u0446\u0430\u0442\u0438 \u0448\u0435\u0441\u0442\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0435\u0441\u0442\u044c \u043f\u0430\u0440\u0430\u0433\u0440\u0430\u0444 \u00ab\u041a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b \u0443\u0441\u043f\u0435\u0445\u0430 \u0438 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438\u00bb (\u00abCritical success factors and key performance indicators\u00bb), \u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043f\u0440\u0438\u0432\u043e\u0434\u044f\u0442\u0441\u044f \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u0442\u043e\u0433\u043e, \u043a\u0430\u043a\u0438\u0435 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0438 \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043a\u0430\u043a\u0438\u0445 \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u0445 \u0438\u043d\u0434\u0438\u043a\u0430\u0442\u043e\u0440\u043e\u0432 \u0438\u043c\u0435\u0435\u0442 \u0441\u043c\u044b\u0441\u043b \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u0440\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u043c \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c.<\/p>\n\n\n\n

\u0412 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 IT4IT \u0442\u043e\u0436\u0435 \u0435\u0441\u0442\u044c \u043f\u0430\u0440\u0430\u0433\u0440\u0430\u0444\u044b \u00abKey Performance Indicators\u00bb, \u0432 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043e\u043f\u0438\u0441\u044b\u0432\u0430\u044e\u0442\u0441\u044f CSF \u0438 KPI. \u041d\u043e \u044d\u0442\u0438 \u043a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b \u0443\u0441\u043f\u0435\u0445\u0430 \u0438 KPI \u043e\u0442\u043d\u043e\u0441\u044f\u0442\u0441\u044f \u043a\u043e \u0432\u0441\u0435\u043c\u0443 \u043f\u043e\u0442\u043e\u043a\u0443 (Value Stream), \u0430 \u043d\u0435 \u043a \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u043c\u0443 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u043c\u0443 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u0443 \u0432 \u044d\u0442\u043e\u043c \u043f\u043e\u0442\u043e\u043a\u0435. \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u0437\u0430\u043c\u0435\u0442\u043d\u0430 \u0440\u0430\u0437\u043d\u0438\u0446\u0430 \u0432 \u0440\u0430\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0435 \u0430\u043a\u0446\u0435\u043d\u0442\u043e\u0432. \u0415\u0441\u043b\u0438 \u0441\u0443\u0434\u0438\u0442\u044c \u043f\u043e \u0442\u043e\u043c\u0443, \u0447\u0442\u043e \u0440\u0430\u0441\u0441\u043c\u0430\u0442\u0440\u0432\u0438\u0430\u0435\u0442\u0441\u044f \u043a\u0430\u043a \u043e\u0431\u044a\u0435\u043a\u0442 \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f, \u0442\u043e \u0432 ITILv3 \u0430\u043a\u0446\u0435\u043d\u0442 \u0441\u0435\u0434\u043b\u0430\u043d \u043d\u0430 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u0445, \u0430 \u0432 IT4IT — \u043d\u0430 \u043f\u043e\u0442\u043e\u043a\u0430\u0445 (Value Stream).<\/p>\n\n\n\n

\u0420\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f, \u0430\u0432\u0442\u043e\u0440\u044b ITILv3 \u043d\u0435 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0438\u0432\u0430\u044e\u0442\u0441\u044f \u043b\u0438\u0448\u044c \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435\u043c \u043d\u0430\u0431\u043e\u0440\u0430 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432. \u0412\u043e\u043f\u0440\u043e\u0441\u044b \u043f\u043e\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u044f \u0435\u0434\u0438\u043d\u043e\u0439, \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u043e\u0439 \u043a\u0430\u0440\u0442\u0438\u043d\u044b \u0438\u0445 \u0442\u0430\u043a\u0436\u0435 \u0432\u043e\u043b\u043d\u0443\u044e\u0442. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0439 \u0433\u043b\u0430\u0432\u0435 \u043a\u0430\u0436\u0434\u043e\u0439 \u0438\u0437 \u043f\u044f\u0442\u0438 \u043a\u043d\u0438\u0433 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 (\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u043f\u0438\u0441\u044b\u0432\u0430\u044e\u0442 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0435 \u0444\u0430\u0437\u044b \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430 \u0443\u0441\u043b\u0443\u0433\u0438) \u043e\u043d\u0438 \u043e\u0431\u0440\u0430\u0449\u0430\u044e\u0442 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043d\u0430 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b \u0443\u0441\u043f\u0435\u0445\u0430 (CSF) \u0434\u043b\u044f \u0432\u0441\u0435\u0439 \u0444\u0430\u0437\u044b. \u041d\u043e \u0432 \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u0438 \u0441 \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043d\u044b\u043c \u0434\u043b\u044f \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u043f\u043e\u0442\u043e\u043a\u0430 (stream) \u043d\u0430\u0431\u043e\u0440\u043e\u043c CSF\/KPI \u0432 IT4IT \u044d\u0442\u043e \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0432 ITILv3 \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u043c\u0435\u043d\u0435\u0435 \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u044b\u043c.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u041d\u0430 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u043a\u0443\u0440\u0441\u0435 \u00ab\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u043e\u0439 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 TOGAF \u0438 IT4IT\u00bb \u0432\u043e\u0437\u043d\u0438\u043a \u0432\u043e\u043f\u0440\u043e\u0441 \u043e \u0441\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438\/\u043f\u0440\u043e\u0442\u0438\u0432\u043e\u043f\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043c\u043e\u0434\u0435\u043b\u0435\u0439, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u043c\u044b\u0445 \u0434\u043b\u044f \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u0418\u0422, IT4IT (The Open Group IT4IT\u2122 Reference Architecture) \u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u043e\u0439 ITILv3. \u041d\u0430 \u0441\u0430\u043c\u043e\u043c \u0434\u0435\u043b\u0435 \u0432 \u043f\u043e\u0434\u0445\u043e\u0434\u0430\u0445 \u043a \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u043c\u043d\u043e\u0433\u043e \u043e\u0431\u0449\u0435\u0433\u043e (\u0430 \u0435\u0441\u043b\u0438 \u0431\u0440\u0430\u0442\u044c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u044e\u044e \u0447\u0435\u0442\u0432\u0435\u0440\u0442\u0443\u044e \u0432\u0435\u0440\u0441\u0438\u044e ITIL, \u0442\u043e, \u043a\u0430\u043a \u043c\u043d\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u043e\u0431\u0449\u0435\u0433\u043e \u0435\u0449\u0451 \u0431\u043e\u043b\u044c\u0448\u0435. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043c\u043e\u0434\u0435\u043b\u0438 \u0418\u0422 \u0446\u0435\u043f\u043e\u0447\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 (\u0438\u043b\u0438 \u00ab\u0446\u0435\u043f\u043e\u0447\u043a\u0438 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438\u00bb — Value Chain), \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043d\u043e\u0439 \u0435\u0449\u0451 \u0432 1985 \u0433\u043e\u0434\u0443 \u041c\u0430\u0439\u043a\u043b\u043e\u043c \u041f\u043e\u0440\u0442\u0435\u0440\u043e\u043c). \u0412 IT4IT \u043e\u043d\u0430 \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u0442\u0430\u043a: \u041d\u043e \u0432 ITILv3 \u0442\u0430\u043a\u043e\u0439 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0438 \u043d\u0435 \u0431\u044b\u043b\u043e. \u041d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u044d\u0442\u043e \u0432\u043e\u043e\u0431\u0449\u0435 \u0432\u0430\u0436\u043d\u043e? \u0418 \u0435\u0441\u0442\u044c \u043b\u0438 \u043e\u0442\u043b\u0438\u0447\u0438\u0435 \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0438…<\/p>\n","protected":false},"author":28,"featured_media":32497,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,9,314,96,359],"tags":[],"class_list":["post-32493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-it-service-management","category-togaf-it4it","category-everything","category-insights"],"yoast_head":"\n\u0421\u043a\u0430\u0436\u0438 \u043c\u043d\u0435, \u0447\u0442\u043e \u0442\u044b \u0438\u0437\u043c\u0435\u0440\u044f\u0435\u0448\u044c\u2026 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041d\u0430 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u043a\u0443\u0440\u0441\u0435 \u00ab\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u043e\u0439 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 TOGAF \u0438 IT4IT\u00bb \u0432\u043e\u0437\u043d\u0438\u043a \u0432\u043e\u043f\u0440\u043e\u0441 \u043e \u0441\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438\/\u043f\u0440\u043e\u0442\u0438\u0432\u043e\u043f\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043c\u043e\u0434\u0435\u043b\u0435\u0439,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2020\/05\/tell-me-what-you-mesuare\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0421\u043a\u0430\u0436\u0438 \u043c\u043d\u0435, \u0447\u0442\u043e \u0442\u044b \u0438\u0437\u043c\u0435\u0440\u044f\u0435\u0448\u044c\u2026 – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041d\u0430 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u043c \u043a\u0443\u0440\u0441\u0435 \u00ab\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u0440\u0445\u0438\u0442\u0435\u043a\u0442\u0443\u0440\u043e\u0439 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 TOGAF \u0438 IT4IT\u00bb \u0432\u043e\u0437\u043d\u0438\u043a \u0432\u043e\u043f\u0440\u043e\u0441 \u043e \u0441\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438\/\u043f\u0440\u043e\u0442\u0438\u0432\u043e\u043f\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043c\u043e\u0434\u0435\u043b\u0435\u0439,\" \/>\n<meta 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