{"id":3488,"date":"2010-11-30T17:14:08","date_gmt":"2010-11-30T14:14:08","guid":{"rendered":""},"modified":"2012-02-10T15:16:51","modified_gmt":"2012-02-10T11:16:51","slug":"novaya-kniga-itilv3-pism","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/11\/novaya-kniga-itilv3-pism\/","title":{"rendered":"\u041d\u043e\u0432\u0430\u044f \u043a\u043d\u0438\u0433\u0430 ITILv3: PISM"},"content":{"rendered":"

\u0412 \u043a\u043e\u043d\u0446\u0435 \u043e\u043a\u0442\u044f\u0431\u0440\u044f \u0432\u044b\u0448\u043b\u0430 \u043d\u043e\u0432\u0430\u044f \u043a\u043d\u0438\u0433\u0430 ITILv3: Planning to Implement Service Management<\/a>. \u041a\u043d\u0438\u0433\u0430 \u043f\u0440\u0438\u0448\u043b\u0430 \u043d\u0430 \u0441\u043c\u0435\u043d\u0443 \u043e\u0434\u043d\u043e\u0438\u043c\u0435\u043d\u043d\u043e\u0439 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 ITILv2, \u0443\u0432\u0438\u0434\u0435\u0432\u0448\u0435\u0439 \u0441\u0432\u0435\u0442 \u0432 2002 \u0433\u043e\u0434\u0443. <\/p>\n

\u041a\u0430\u043a \u0438 \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u0438 PISM, \u043e\u0441\u043d\u043e\u0432\u0443 \u043d\u043e\u0432\u043e\u0439 \u043a\u043d\u0438\u0433\u0438 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b\u0435 \u0448\u0435\u0441\u0442\u044c \u0448\u0430\u0433\u043e\u0432:<\/p>\n

    \n
  1. What is the vision?<\/li>\n
  2. Where are we now?<\/li>\n
  3. Where do we want to be?<\/li>\n
  4. How do we get there?<\/li>\n
  5. Did we get there?<\/li>\n
  6. How do we keep the momentum going? \"\"<\/li>\n<\/ol>\n

    \u041a\u0430\u0436\u0434\u043e\u043c\u0443 \u0448\u0430\u0433\u0443 \u043f\u043e\u0441\u0432\u044f\u0449\u0435\u043d\u0430 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u0430\u044f \u0433\u043b\u0430\u0432\u0430, \u0430 \u043a\u0440\u043e\u043c\u0435 \u043d\u0438\u0445 \u0432 \u043a\u043d\u0438\u0433\u0435 \u0435\u0441\u0442\u044c \u0442\u0430\u043a\u0438\u0435 \u0440\u0430\u0437\u0434\u0435\u043b\u044b:<\/p>\n

    1. Introduction
    2. Achieving cultural change
    9. Relationships, roles and organisational structures
    10. Enablers and blockers to continual service improvement. <\/p>\n

    \u041a\u043d\u0438\u0433\u0430 \u043f\u0435\u0440\u0435\u043f\u0438\u0441\u0430\u043d\u0430 \u0437\u0430\u043d\u043e\u0432\u043e \u043f\u043e\u0447\u0442\u0438 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0438 \u0443\u0447\u0438\u0442\u044b\u0432\u0430\u0435\u0442 \u0442\u0430\u043a\u0438\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0438\u0435 \u043d\u043e\u0432\u043e\u0441\u0442\u0438 \u043a\u0430\u043a, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u044e 5 \u0447\u0430\u0441\u0442\u0438 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 ISO20000. <\/p>\n

    \u041e\u0431\u0437\u043e\u0440 \u043d\u043e\u0432\u043e\u0439 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0438 \u0432\u0435\u0441\u044c\u043c\u0430 \u043b\u0435\u0441\u0442\u043d\u044b\u0439 \u043e\u0442\u0437\u044b\u0432 \u043e \u043d\u0435\u0439 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u043a\u043e\u043b\u043e\u043d\u043a\u0435 \u043d\u0430 ITSMPortal<\/a> Geoff Harmer.<\/p>\n


    <\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

    There has been much discussion about the ITIL V3 core books since they were published in May 2007 and clearly some people have been disappointed with these publications judging by the statement made by OGC in February 2010: \u201c\u2026 there have been some …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,1,89,96,160],"tags":[],"class_list":["post-3488","post","type-post","status-publish","format-standard","hentry","category-it-service-management","category-framework-international-news","category-corporate-news","category-everything","category-maturity-csi"],"yoast_head":"\n\u041d\u043e\u0432\u0430\u044f \u043a\u043d\u0438\u0433\u0430 ITILv3: PISM – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"There has been much discussion about the ITIL V3 core books since they were published in May 2007 and clearly some people have 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