{"id":3528,"date":"2010-12-03T09:32:13","date_gmt":"2010-12-03T06:32:13","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=3528"},"modified":"2012-02-10T15:06:17","modified_gmt":"2012-02-10T11:06:17","slug":"novosti-pro-iso-20000","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/12\/novosti-pro-iso-20000\/","title":{"rendered":"\u041d\u043e\u0432\u043e\u0441\u0442\u0438 \u043f\u0440\u043e ISO 20000 (\u043f\u043e\u0440\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u044f\u0442\u044c\u0441\u044f!)"},"content":{"rendered":"

\u041a\u0430\u043a \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0418\u0421\u041e \u043f\u043e\u0434\u043b\u0435\u0436\u0430\u0442 \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e\u043c\u0443 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e. \u041c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ISO 20000 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 2005 \u0433\u043e\u0434\u0443, \u0441 \u0442\u0435\u0445 \u043f\u043e\u0440 \u043e\u0431\u043d\u043e\u0432\u0438\u043b\u0430\u0441\u044c \u0438 \u043f\u0430\u0444\u043e\u0441\u043d\u0430\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 ITIL<\/a> (\u0442\u0440\u0435\u0442\u044c\u044f \u0432\u0435\u0440\u0441\u0438\u044f \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d\u0430 \u0432 \u043c\u0430\u0435 2007), \u0438 \u043d\u0435 \u043c\u0435\u043d\u0435\u0435 \u0432\u0430\u0436\u043d\u044b\u0439 \u0438 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0439 COBIT (\u0432\u0435\u0440\u0441\u0438\u044f 4.1 \u0442\u0430\u043a\u0436\u0435 \u0434\u0430\u0442\u0438\u0440\u0443\u0435\u0442\u0441\u044f 2007 \u0433\u043e\u0434\u043e\u043c). \u041f\u0440\u0438\u0448\u043b\u043e \u0432\u0440\u0435\u043c\u044f \u043f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440\u0430 ISO 20K — \u043f\u043e \u043f\u0440\u0430\u0432\u0438\u043b\u0430\u043c \u0418\u0421\u041e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0434\u043e\u043b\u0436\u043d\u044b \u043e\u0431\u043d\u043e\u0432\u043b\u044f\u0442\u044c\u0441\u044f \u043d\u0435 \u0440\u0435\u0436\u0435 \u0440\u0430\u0437\u0430 \u0432 \u043f\u044f\u0442\u044c \u043b\u0435\u0442.<\/p>\n

\u041c\u043d\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u0434\u043e\u0432\u0435\u043b\u043e\u0441\u044c \u043f\u043e\u0441\u043b\u0443\u0448\u0430\u0442\u044c \u041b\u0438\u043d\u0434\u0443 \u041a\u0443\u043f\u0435\u0440, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0434\u0430\u0432\u043d\u043e \u0438 \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0441\u0432\u044f\u0437\u0430\u043d\u0430 \u0441 \u0434\u0430\u043d\u043d\u044b\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u043c. \u041e\u043d\u0430 \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u043b\u0430 \u0432 \u0440\u043e\u043b\u0438 \u0440\u0435\u0434\u0430\u043a\u0442\u043e\u0440\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u0447\u0430\u0441\u0442\u0438 ISO\/IEC 20000-1:2005, \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u043c \u043e\u0442 \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u0438 \u0432 \u043a\u043e\u043c\u0438\u0442\u0435\u0442\u0435 \u0418\u0421\u041e \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u0441\u0435\u0440\u0432\u0438\u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430. \u0420\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f, \u041b\u0438\u043d\u0434\u0430 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u043d\u0430 \u0438 \u043a\u0430\u043a IT Service Manager, \u0438 \u043a\u0430\u043a ITIL Expert, \u0430 \u0441\u0435\u0439\u0447\u0430\u0441 \u0432\u043e\u0432\u0441\u044e \u0442\u0440\u0443\u0434\u0438\u0442\u0441\u044f \u043d\u0430\u0434 ITIL Master (\u043f\u043e \u043f\u0438\u043b\u043e\u0442\u043d\u043e\u0439 \u0441\u0445\u0435\u043c\u0435, \u0442.\u043a. ITIL Master \u043f\u043e\u043a\u0430 \u043d\u0435 \u0432\u044b\u043f\u0443\u0449\u0435\u043d \u0432 \u0441\u0432\u0435\u0442).<\/p>\n

\u042d\u0442\u043e \u044f \u043a \u0442\u043e\u043c\u0443, \u0447\u0442\u043e \u0432\u0435\u0440\u0438\u0442\u044c \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0443 \u043c\u043e\u0436\u043d\u043e.<\/p>\n

\u041b\u0438\u043d\u0434\u0430 \u041a\u0443\u043f\u0435\u0440 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u043b\u0430 \u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0433\u043e.<\/p>\n

\u041d\u0430\u0447\u043d\u0451\u043c \u0441 \u0442\u043e\u0433\u043e, \u0447\u0442\u043e \u0442\u0435\u043a\u0441\u0442 \u043d\u043e\u0432\u043e\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 \u043f\u0435\u0440\u0432\u043e\u0439 \u0447\u0430\u0441\u0442\u0438 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 ISO 20000 \u0443\u0436\u0435 \u0433\u043e\u0442\u043e\u0432<\/strong>. \u041e\u0434\u043d\u0430\u043a\u043e \u0431\u044e\u0440\u043e\u043a\u0440\u0430\u0442\u0438\u044f \u0432 \u044d\u0442\u043e\u0439 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u0435\u0442 \u0447\u0438\u0441\u043b\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 (\u0442.\u0435. \u0441\u0442\u0440\u0435\u043c\u0438\u0442\u0441\u044f \u043a \u0431\u0435\u0441\u043a\u043e\u043d\u0435\u0447\u043d\u043e\u0441\u0442\u0438), \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043f\u043e \u0447\u0430\u0441\u0442\u0438 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u0435\u0441\u0442\u044c \u0434\u0432\u0430 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u0430. \u041b\u0438\u0431\u043e \u043d\u043e\u0432\u0430\u044f \u043f\u0435\u0440\u0432\u0430\u044f \u0447\u0430\u0441\u0442\u044c \u0443\u0432\u0438\u0434\u0438\u0442 \u0441\u0432\u0435\u0442 \u0432 \u043c\u0430\u0435-\u0438\u044e\u043d\u0435 2011 \u0433\u043e\u0434\u0430, \u043b\u0438\u0431\u043e \u0443\u0436\u0435 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e \u0432 2012 \u0433\u043e\u0434\u0443. \u042f\u0441\u043d\u043e\u0441\u0442\u044c \u0432 \u044d\u0442\u043e\u043c \u0432\u043e\u043f\u0440\u043e\u0441\u0435 \u043d\u0430\u0441\u0442\u0443\u043f\u0438\u0442 \u0432 \u044f\u043d\u0432\u0430\u0440\u0435 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0433\u043e \u0433\u043e\u0434\u0430, \u043a\u043e\u0433\u0434\u0430 \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u043d\u044f\u0442\u043d\u043e \u0443\u0441\u043f\u0435\u044e\u0442 \u043b\u0438 \u043f\u0440\u043e\u0433\u043e\u043b\u043e\u0441\u043e\u0432\u0430\u0442\u044c \u0432\u0441\u0435 \u0441\u0442\u0440\u0430\u043d\u044b, \u0432\u0445\u043e\u0434\u044f\u0449\u0438\u0435 \u0432 \u0418\u0421\u041e, \u0437\u0430 \u043d\u043e\u0432\u044b\u0439 \u0442\u0435\u043a\u0441\u0442.<\/p>\n

"\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438" \u043e\u0431\u043d\u043e\u0432\u043b\u0451\u043d\u043d\u043e\u0433\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 \u0443\u0436\u0435 \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b. \u0411\u0443\u0434\u0435\u0442 \u043f\u043e\u043f\u0440\u0430\u0432\u043b\u0435\u043d \u044f\u0437\u044b\u043a \u0438 \u0441\u0442\u0438\u043b\u044c \u0438\u0437\u043b\u043e\u0436\u0435\u043d\u0438\u044f<\/strong> — \u043f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u041b\u0438\u043d\u0434\u044b, \u0441\u0435\u0439\u0447\u0430\u0441 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u0432\u043e\u043b\u044c\u043d\u043e \u0438 \u0441\u043b\u043e\u0436\u0435\u043d \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\/\u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0442\u0435\u043c\u0438, \u0443 \u043a\u043e\u0433\u043e \u0430\u043d\u0433\u043b\u0438\u0439\u0441\u043a\u0438\u0439 — \u043d\u0435 \u0440\u043e\u0434\u043d\u043e\u0439. \u0421 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u0430\u043c\u0438 \u0432\u043e\u043e\u0431\u0449\u0435 \u0431\u0435\u0434\u0430. \u041d\u0435\u0441\u0447\u0430\u0441\u0442\u043d\u044b\u0435 \u044f\u043f\u043e\u043d\u0446\u044b, \u043a \u043f\u0440\u0438\u043c\u0435\u0440\u0443, \u043d\u0435 \u043f\u043e\u043d\u0438\u043c\u0430\u044e\u0442 \u0442\u0435\u0440\u043c\u0438\u043d "stakeholders", \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043e\u043d \u0431\u0443\u0434\u0435\u0442 \u0437\u0430\u043c\u0435\u043d\u0451\u043d \u043d\u0430 "interested parties". \u041d\u0443 \u0438 \u0432 \u0442\u043e\u043c \u0436\u0435 \u0434\u0443\u0445\u0435. \u0418\u0434\u0438\u043e\u043c\u044b — \u0432\u044b\u0447\u0435\u0440\u043a\u043d\u0443\u0442, \u0441\u0442\u0440\u043e\u0433\u043e\u0441\u0442\u0438 — \u0434\u043e\u0431\u0430\u0432\u044f\u0442.<\/p>\n

\u041a\u0441\u0442\u0430\u0442\u0438, \u043f\u0440\u043e \u044f\u0437\u044b\u043a \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430. \u0412\u0441\u0442\u0440\u0435\u0447\u0430\u044e\u0449\u0435\u0435\u0441\u044f \u0432 \u0442\u0435\u043a\u0441\u0442\u0435 \u0418\u0421\u041e 20000 \u0441\u043b\u043e\u0432\u043e "governance<\/em>" \u043d\u0435 \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u0442\u0440\u0430\u043a\u0442\u043e\u0432\u0430\u0442\u044c \u043a\u0430\u043a "\u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e<\/em>" (\u043c\u044b-\u0442\u043e \u043f\u0440\u0438\u0432\u044b\u043a\u043b\u0438 \u043a \u044d\u0442\u043e\u0439 \u0441\u0432\u044f\u0437\u043a\u0435). \u041b\u0438\u043d\u0434\u0430 \u041a\u0443\u043f\u0435\u0440 \u0441\u043e\u043e\u0431\u0449\u0438\u043b\u0430, \u0447\u0442\u043e \u0441\u043b\u043e\u0432\u043e \u044d\u0442\u043e \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u043f\u043e\u0442\u043e\u043c\u0443, \u0447\u0442\u043e \u043e\u043d\u043e \u043e\u0447\u0435\u043d\u044c \u0445\u043e\u0440\u043e\u0448\u0435\u0435 \u0438 \u0432\u0441\u0435\u043c \u043f\u043e\u043d\u044f\u0442\u043d\u043e, \u0430 \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442 \u043e\u043d\u043e \u0432 \u0434\u0430\u043d\u043d\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435 — management & control<\/em>. \u0415\u0441\u043b\u0438 \u0436\u0435 \u043d\u0443\u0436\u0435\u043d \u0440\u0435\u0430\u043b\u044c\u043d\u044b\u0439 governance — \u0442\u043e \u0432\u0430\u043c \u0432 \u0418\u0421\u041e 38500 (\u043e \u043d\u0451\u043c \u0442\u043e\u0436\u0435 \u043f\u043e\u0441\u0442\u0430\u0440\u0430\u044e\u0441\u044c \u043d\u0430\u043f\u0438\u0441\u0430\u0442\u044c \u043a\u0430\u043a-\u043d\u0438\u0431\u0443\u0434\u044c).<\/p>\n

\u0414\u0430\u043b\u0435\u0435, \u043f\u043e \u0441\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044e. \u0421\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430<\/strong> \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u0441\u044f \u0438 \u0441\u0442\u0430\u043d\u0435\u0442 \u0431\u043b\u0438\u0436\u0435 \u043a \u0441\u0435\u0440\u0438\u0438 \u0418\u0421\u041e 9001. \u042d\u0442\u043e \u043c\u043e\u0436\u043d\u043e \u0443\u0432\u0438\u0434\u0435\u0442\u044c \u043f\u0440\u044f\u043c\u043e \u0438\u0437 \u043e\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u044f:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\u0420\u0435\u0434\u0430\u043a\u0446\u0438\u044f 2011
<\/strong><\/td>\n		\u0420\u0435\u0434\u0430\u043a\u0446\u0438\u044f 2005
<\/strong><\/td>\n<\/tr>\n
1.1 Introduction
1.1 General
1.2 Application<\/td>\n		1. Introduction<\/td>\n<\/tr>\n
2. Normative references<\/td>\n <\/td>\n<\/tr>\n
3. Terms and definitions<\/td>\n2. Terms and definitions<\/td>\n<\/tr>\n
4. Service management system general requirements
4.1 Management responsibility
4.2 Governance of processes operated by other parties
4.3 Documentation management
4.4 Resource management
4.5 Establish the SMS
— Establish the scope, Plan, Do, Check, Act<\/td>\n		3. Requirements for a management system
3.1 Management responsibility
3.2 Documentation requirements
3.3 Competence, awareness and training
4. Planning and implementing service management
— Plan, Do, Check, Act<\/td>\n<\/tr>\n
5. Design and transition of new or changed services<\/td>\n5. Planning and implementing new or changed services<\/td>\n<\/tr>\n
6.1 Service level management<\/td>\n6.1 Service level management<\/td>\n<\/tr>\n
6.2 Service reporting<\/td>\n6.2 Service reporting<\/td>\n<\/tr>\n
6.3 Service continuity and availability management<\/td>\n6.3 Service continuity and availability management<\/td>\n<\/tr>\n
6.4 Budgeting and accounting for services<\/td>\n6.4 Budgeting and accounting for services<\/td>\n<\/tr>\n
6.5 Capacity management<\/td>\n6.5 Capacity management<\/td>\n<\/tr>\n
6.6 Information security management<\/td>\n6.6 Information security management<\/td>\n<\/tr>\n
7.1 Business relationship management<\/td>\n7.1 General
7.2 Business relationship management<\/td>\n<\/tr>\n
7.2 Supplier management<\/td>\n7.3 Supplier management<\/td>\n<\/tr>\n
8.1 Incident and service request management<\/td>\n8.1 Background
8.2 Incident management<\/td>\n<\/tr>\n
8.2 Problem management<\/td>\n8.3 Problem management<\/td>\n<\/tr>\n
9.1 Configuration management<\/td>\n9.1 Configuration management<\/td>\n<\/tr>\n
9.2 Change management<\/td>\n9.2 Change management<\/td>\n<\/tr>\n
9.3 Release and deployment management<\/td>\n10.1 Release management<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u0418\u0437 \u043b\u044e\u0431\u043e\u043f\u044b\u0442\u043d\u043e\u0433\u043e<\/u>: \u043d\u0438\u043a\u0430\u043a\u043e\u0433\u043e \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u043e\u0433\u043e \u0446\u0438\u043a\u043b\u0430<\/strong> (\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432 \u0438\u043b\u0438 \u0447\u0435\u0433\u043e-\u0442\u043e \u0435\u0449\u0451) \u0432 \u0418\u0421\u041e 20\u041a \u043d\u0435\u0442 \u0438 \u043d\u0435 \u0431\u0443\u0434\u0435\u0442. \u041f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 — \u043f\u0440\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b, \u0430 \u043d\u0435 \u043f\u0440\u043e \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u044b\u0435 \u0446\u0438\u043a\u043b\u044b.<\/p>\n

\u041d\u0438\u043a\u0430\u043a\u0438\u0445 \u0444\u0443\u043d\u043a\u0446\u0438\u0439<\/strong> (Service Desk, Technical Management, Application Management \u0438 \u043f\u0440\u043e\u0447.) \u043d\u0435\u0442 \u0438 \u043d\u0435 \u0431\u0443\u0434\u0435\u0442. \u041f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 \u043d\u0435 \u0437\u0430\u0432\u0438\u0441\u0438\u0442 \u043e\u0442 \u043e\u0440\u0433.-\u0448\u0442\u0430\u0442\u043d\u043e\u0439 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b. \u0414\u0435\u043b\u0438\u0442\u0435 \u0441\u0432\u043e\u0438 \u0444\u0443\u043d\u043a\u0446\u0438\u0438 \u043a\u0430\u043a \u0432\u0430\u043c \u043d\u0440\u0430\u0432\u0438\u0442\u0441\u044f, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 — \u043f\u0440\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b.<\/p>\n

\u041c\u043d\u043e\u0433\u0438\u043c \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e, \u0447\u0442\u043e \u0432 ITIL v3 \u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438 \u0434\u043e\u0431\u0430\u0432\u0438\u043b\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438 (\u043d\u0435 \u0432\u0441\u0435, \u043f\u0440\u0430\u0432\u0434\u0430, \u0437\u043d\u0430\u044e\u0442, \u0447\u0442\u043e \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u043e \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u0443\u0440\u043e\u0432\u043d\u0435 \u043f\u0435\u0440\u0435\u0438\u043c\u0435\u043d\u043e\u0432\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 — \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u043f\u0440\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0430\u043a\u0442\u0438\u0432\u0430\u043c\u0438 \u0432 ITIL v3 \u043d\u0430\u043f\u0438\u0441\u0430\u043d\u043e \u0447\u0443\u0442\u044c \u0431\u043e\u043b\u0435\u0435 \u0447\u0435\u043c \u043d\u0438\u0447\u0435\u0433\u043e). \u0422\u0430\u043a \u0432\u043e\u0442, \u043d\u0438\u043a\u0430\u043a\u0438\u0445 \u0430\u043a\u0442\u0438\u0432\u043e\u0432<\/strong> \u0432 \u0418\u0421\u041e 20000 \u043d\u0435 \u043f\u043e\u044f\u0432\u0438\u0442\u0441\u044f, \u0442.\u043a. \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0434\u0440\u0443\u0433\u0438\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u043d\u0430 \u044d\u0442\u0443 \u0442\u0435\u043c\u0443.<\/p>\n

\u0412\u043e\u043e\u0431\u0449\u0435, \u0432\u0441\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b \u043e\u0441\u0442\u0430\u043d\u0443\u0442\u0441\u044f<\/strong> (\u043f\u043e \u043d\u0430\u0438\u043c\u0435\u043d\u043e\u0432\u0430\u043d\u0438\u044e) \u043f\u043e\u0447\u0442\u0438 \u0442\u0430\u043a\u0438\u043c\u0438 \u0436\u0435. \u041d\u0435 \u043f\u043e\u044f\u0432\u0438\u0442\u0441\u044f \u043d\u0438\u0447\u0435\u0433\u043e \u0438\u0437 \u043f\u0435\u0440\u0435\u0447\u0438\u0441\u043b\u0435\u043d\u043d\u043e\u0433\u043e \u043d\u0438\u0436\u0435 \u0430\u0439\u0442\u0438\u043b-\u0432\u044d-\u0442\u0440\u0438\u0448\u043d\u043e\u0433\u043e:<\/p>\n

    \n
  • Strategy Generation<\/li>\n
  • Service Portfolio Management<\/li>\n
  • Demand Management<\/li>\n
  • Service Catalogue Management<\/li>\n
  • Transition planning and support<\/li>\n
  • Testing and evaluation<\/li>\n
  • Access Management<\/li>\n
  • Asset management<\/li>\n
  • Event Management<\/li>\n
  • Request Fulfilment<\/li>\n
  • 7-Step Improvement Process<\/li>\n
  • Service Measurement<\/li>\n
  • Knowledge Management<\/li>\n<\/ul>\n

    \u0412\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u0438 \u0437\u0430\u043c\u0435\u0442\u044f\u0442 \u0432 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0435 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0430 \u043d\u043e\u0432\u044b\u0439 \u0440\u0430\u0437\u0434\u0435\u043b — "4.2 Governance of processes operated by other parties". \u042d\u0442\u043e \u043f\u0440\u043e \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433. \u0422\u0435\u043c\u0430 \u0440\u0430\u0441\u043a\u0440\u044b\u0442\u0430 \u043d\u0435 \u0431\u0443\u0434\u0435\u0442, \u043b\u0438\u0448\u044c \u043d\u0430\u043c\u0451\u043a \u0438 \u0438\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u043f\u0440\u043e \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0433\u043e\u0442\u043e\u0432\u0438\u0442\u0441\u044f \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0439 \u043e\u0442 \u0441\u0435\u0440\u0438\u0438 20000 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442. \u0428\u0442\u0443\u043a\u0430 \u043d\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f "Business process outsourcing", \u0435\u0451 \u0441\u0438\u043b\u044c\u043d\u043e \u0438 \u0443\u0436\u0435 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043b\u0435\u0442 \u043f\u0440\u043e\u0434\u0432\u0438\u0433\u0430\u0435\u0442 \u0418\u043d\u0434\u0438\u044f. \u041e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u043c \u043a\u0430\u043a-\u0442\u043e \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u043d\u0430\u0434\u043e, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043a\u043e\u0433\u0434\u0430 \u0438 \u0447\u0442\u043e \u0438\u043c\u0435\u043d\u043d\u043e \u043f\u043e\u044f\u0432\u0438\u0442\u0441\u044f — \u043d\u0435\u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e.<\/p>\n

    \u041f\u0440\u043e \u043f\u0435\u0440\u0435\u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044e<\/strong> \u0442\u0435\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0443\u0436\u0435 \u043f\u0440\u043e\u0448\u043b\u0438 \u044d\u0442\u043e\u0439 \u0434\u043e\u0440\u043e\u0433\u043e\u0439 — \u0438\u043c \u0431\u0443\u0434\u0435\u0442 \u0434\u0430\u043d\u043e \u043d\u0435 \u043c\u0435\u043d\u0435\u0435 \u0434\u0432\u0443\u0445 \u043b\u0435\u0442 \u043d\u0430 \u0430\u043f\u0434\u0435\u0439\u0442 \u0441\u0432\u043e\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0438 \u0441\u0438\u0441\u0442\u0435\u043c \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430.<\/p>\n

    \n

    \u0417\u0430\u0432\u0435\u0440\u0448\u0430\u044f \u0438\u0437\u043b\u043e\u0436\u0435\u043d\u0438\u0435 \u043d\u043e\u0432\u043e\u0441\u0442\u0435\u0439, \u0445\u043e\u0447\u0435\u0442\u0441\u044f \u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0439 \u043e\u0446\u0435\u043d\u043a\u043e\u0439 \u043f\u0440\u043e\u0438\u0441\u0445\u043e\u0434\u044f\u0449\u0435\u0433\u043e.<\/p>\n

    \u0412\u043e-\u043f\u0435\u0440\u0432\u044b\u0445, \u0432 \u0442\u0440\u0451\u0445 \u0441\u0430\u043c\u044b\u0445 \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b\u0445 "\u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0430\u0445 \u0437\u043d\u0430\u043d\u0438\u0439" — ITIL, COBIT, ISO 20000 — \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u043e \u0440\u0430\u0437\u043d\u044b\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u044b \u043a \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e. \u0412\u0441\u0435 \u0442\u0440\u0438 \u043d\u0430\u0431\u043e\u0440\u0430 \u043b\u0438\u0442\u0435\u0440\u0430\u0442\u0443\u0440\u044b \u0432 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0438 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f, \u043d\u043e \u0434\u0435\u043b\u0430\u0435\u0442\u0441\u044f \u044d\u0442\u043e \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u043e \u043f\u043e-\u0440\u0430\u0437\u043d\u043e\u043c\u0443.<\/p>\n

    \u0412\u043e-\u0432\u0442\u043e\u0440\u044b\u0445, \u043d\u0435\u0441\u043c\u043e\u0442\u0440\u044f \u043d\u0430 "\u043f\u0440\u0438\u0447\u0451\u0441\u044b\u0432\u0430\u043d\u0438\u0435" \u0438 \u043f\u0440\u043e\u0447\u0443\u044e \u043a\u043e\u0441\u043c\u0435\u0442\u0438\u043a\u0443, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 "\u0432\u0437\u0440\u043e\u0441\u043b\u0435\u0435\u0442". \u041f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440, \u043a\u043e\u043d\u0435\u0447\u043d\u043e, \u043f\u043b\u0430\u043d\u043e\u0432\u044b\u0439, \u043d\u043e \u0442\u043e, \u0447\u0442\u043e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 \u0418\u0421\u041e 20000 \u0441\u0442\u0430\u043d\u0435\u0442 \u043b\u0443\u0447\u0448\u0435 — \u043d\u0435\u0441\u043e\u043c\u043d\u0435\u043d\u043d\u043e.<\/p>\n

    \u0412-\u0442\u0440\u0435\u0442\u044c\u0438\u0445, \u043f\u0440\u043e\u0441\u0442\u043e \u043f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e, \u0447\u0442\u043e \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u044b \u043f\u043e \u0418\u0421\u041e 20000 \u043d\u0435 \u0443\u0434\u0430\u0440\u0438\u043b\u0438\u0441\u044c \u0432 \u043a\u043e\u043f\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 ITIL v3, \u0430 \u0442\u0430\u043a\u043e\u0439 \u0441\u043e\u0431\u043b\u0430\u0437\u043d \u0431\u044b\u043b. \u041d\u0435 \u0434\u0443\u043c\u0430\u044e, \u0447\u0442\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c \u0431\u044b \u0447\u0442\u043e-\u0442\u043e \u0441\u0442\u043e\u044f\u0449\u0435\u0435.<\/p>\n

    \u0412-\u0447\u0435\u0442\u0432\u0451\u0440\u0442\u044b\u0445, \u043f\u043e\u043a\u0430 \u043c\u044b \u0442\u0443\u0442 \u043f\u044f\u0442\u044c \u043b\u0435\u0442 \u0438\u0437\u043e \u0432\u0441\u0435\u0445 \u0441\u0438\u043b \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u0438\u043c 16 \u0441\u0442\u0440\u0430\u043d\u0438\u0446 \u043d\u0430 \u0440\u0443\u0441\u0441\u043a\u0438\u0439 \u044f\u0437\u044b\u043a, \u0440\u0435\u0431\u044f\u0442\u0430 \u0438\u0437 \u0418\u0421\u041e \u043e\u0431\u043d\u043e\u0432\u043b\u044f\u044e\u0442 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442. \u041d\u0430\u043f\u043e\u043c\u0438\u043d\u0430\u0435\u0442 [\u043e\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u0443\u044e] \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0443 \u0441 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u043e\u043c ITIL v3, \u043d\u0435 \u0442\u0430\u043a \u043b\u0438?<\/p>\n

    \u0410 \u0447\u0442\u043e \u0434\u0443\u043c\u0430\u0435\u0442\u0435 \u0432\u044b?<\/p>\n

    \n

    PS. \u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442 \u0432 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u0438 2005 \u0433\u043e\u0434\u0430 \u043d\u0430 \u0430\u043d\u0433\u043b\u0438\u0439\u0441\u043a\u043e\u043c \u044f\u0437\u044b\u043a\u0435 \u0437\u0430\u043d\u0438\u043c\u0430\u0435\u0442 16 \u0441\u0442\u0440\u0430\u043d\u0438\u0446. \u041d\u043e\u0432\u0430\u044f \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u044f \u0431\u0443\u0434\u0435\u0442 \u0440\u0430\u0441\u043f\u043e\u043b\u0430\u0433\u0430\u0442\u044c\u0441\u044f \u043d\u0430 25 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\u0445. \u042d\u0442\u043e \u043d\u0435 \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442, \u0447\u0442\u043e \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u0435\u0432 \u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u0441\u0442\u0430\u043d\u0435\u0442 \u0431\u043e\u043b\u044c\u0448\u0435, \u043d\u0435\u0442. \u0423\u0432\u0435\u043b\u0438\u0447\u0438\u0442\u0441\u044f \u0447\u0438\u0441\u043b\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0439, \u0432\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u043f\u043e\u0434\u0440\u0430\u0441\u0442\u0451\u0442 (\u044d\u0442\u043e \u043e\u043a\u043e\u043b\u043e \u0447\u0435\u0442\u044b\u0440\u0451\u0445 \u0441\u0442\u0440\u0430\u043d\u0438\u0446), \u043c\u043d\u043e\u0433\u043e \u0442\u0435\u043a\u0441\u0442\u0430 \u0441\u0434\u0435\u043b\u0430\u044e\u0442 \u0441\u043f\u0438\u0441\u043a\u0430\u043c\u0438, \u0434\u043e\u0431\u0430\u0432\u044f\u0442 \u043f\u043e\u0434\u0437\u0430\u0433\u043e\u043b\u043e\u0432\u043a\u0438 (\u044d\u0442\u043e \u0435\u0449\u0451 \u043f\u0430\u0440\u0430 \u0441\u0442\u0440\u0430\u043d\u0438\u0446). \u041d\u0430 \u043d\u043e\u0432\u044b\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e \u0442\u0440\u0438 \u043d\u043e\u0432\u044b\u0445 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b. \u0417\u0430\u0447\u0435\u043c \u0443\u0432\u0435\u043b\u0438\u0447\u0438\u0432\u0430\u0442\u044c \u0440\u0430\u0437\u043c\u0435\u0440, \u0441\u043f\u0440\u043e\u0441\u0438\u0442\u0435 \u0432\u044b? \u041e\u0447\u0435\u043d\u044c \u043f\u0440\u043e\u0441\u0442\u043e. \u0413\u043e\u0432\u043e\u0440\u044f\u0442, \u0447\u0442\u043e \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u0432 \u0418\u0421\u041e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442\u0441\u044f \u043f\u043e \u0447\u0438\u0441\u043b\u0443 \u0441\u0442\u0440\u0430\u043d\u0438\u0446.<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u041a\u0430\u043a \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0418\u0421\u041e \u043f\u043e\u0434\u043b\u0435\u0436\u0430\u0442 \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e\u043c\u0443 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e. \u041c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ISO 20000 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 2005 \u0433\u043e\u0434\u0443, \u0441 \u0442\u0435\u0445 \u043f\u043e\u0440 \u043e\u0431\u043d\u043e\u0432\u0438\u043b\u0430\u0441\u044c \u0438 \u043f\u0430\u0444\u043e\u0441\u043d\u0430\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 ITIL (\u0442\u0440\u0435\u0442\u044c\u044f \u0432\u0435\u0440\u0441\u0438\u044f \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d\u0430 \u0432 \u043c\u0430\u0435 2007), \u0438 \u043d\u0435 \u043c\u0435\u043d\u0435\u0435 \u0432\u0430\u0436\u043d\u044b\u0439 \u0438 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0439 COBIT (\u0432\u0435\u0440\u0441\u0438\u044f 4.1 \u0442\u0430\u043a\u0436\u0435 \u0434\u0430\u0442\u0438\u0440\u0443\u0435\u0442\u0441\u044f 2007 \u0433\u043e\u0434\u043e\u043c). \u041f\u0440\u0438\u0448\u043b\u043e \u0432\u0440\u0435\u043c\u044f \u043f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440\u0430 ISO 20K — \u043f\u043e \u043f\u0440\u0430\u0432\u0438\u043b\u0430\u043c \u0418\u0421\u041e \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0434\u043e\u043b\u0436\u043d\u044b \u043e\u0431\u043d\u043e\u0432\u043b\u044f\u0442\u044c\u0441\u044f \u043d\u0435 \u0440\u0435\u0436\u0435 \u0440\u0430\u0437\u0430 \u0432 \u043f\u044f\u0442\u044c \u043b\u0435\u0442. \u041c\u043d\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u043e \u0434\u043e\u0432\u0435\u043b\u043e\u0441\u044c \u043f\u043e\u0441\u043b\u0443\u0448\u0430\u0442\u044c \u041b\u0438\u043d\u0434\u0443 \u041a\u0443\u043f\u0435\u0440, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0434\u0430\u0432\u043d\u043e \u0438 \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0441\u0432\u044f\u0437\u0430\u043d\u0430 \u0441 \u0434\u0430\u043d\u043d\u044b\u043c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u043c. \u041e\u043d\u0430 \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u043b\u0430 \u0432 \u0440\u043e\u043b\u0438 \u0440\u0435\u0434\u0430\u043a\u0442\u043e\u0440\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u0447\u0430\u0441\u0442\u0438 ISO\/IEC 20000-1:2005, \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u043c \u043e\u0442 \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u0438 \u0432 \u043a\u043e\u043c\u0438\u0442\u0435\u0442\u0435 \u0418\u0421\u041e \u043f\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c \u0441\u0435\u0440\u0432\u0438\u0441 \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0430. \u0420\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f, \u041b\u0438\u043d\u0434\u0430 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u043d\u0430 \u0438 \u043a\u0430\u043a…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,20,4,9,168,1,77],"tags":[],"class_list":["post-3528","post","type-post","status-publish","format-standard","hentry","category-cobit","category-iso-20000","category-itil","category-it-service-management","category-auditing-in-it","category-framework-international-news","category-processes"],"yoast_head":"\n\u041d\u043e\u0432\u043e\u0441\u0442\u0438 \u043f\u0440\u043e ISO 20000 (\u043f\u043e\u0440\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u044f\u0442\u044c\u0441\u044f!) – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041a\u0430\u043a \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u044b \u0418\u0421\u041e \u043f\u043e\u0434\u043b\u0435\u0436\u0430\u0442 \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e\u043c\u0443 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044e. \u041c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442 ISO 20000 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 2005 \u0433\u043e\u0434\u0443, \u0441 \u0442\u0435\u0445 \u043f\u043e\u0440 \u043e\u0431\u043d\u043e\u0432\u0438\u043b\u0430\u0441\u044c \u0438 \u043f\u0430\u0444\u043e\u0441\u043d\u0430\u044f\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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\u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u0432 2005 \u0433\u043e\u0434\u0443, \u0441 \u0442\u0435\u0445 \u043f\u043e\u0440 \u043e\u0431\u043d\u043e\u0432\u0438\u043b\u0430\u0441\u044c \u0438 \u043f\u0430\u0444\u043e\u0441\u043d\u0430\u044f\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2010\/12\/novosti-pro-iso-20000\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2010-12-03T06:32:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-02-10T11:06:17+00:00\" \/>\n<meta name=\"author\" content=\"\u041e\u043b\u0435\u0433 \u0421\u043a\u0440\u044b\u043d\u043d\u0438\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" 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