{"id":3641,"date":"2010-12-14T01:00:49","date_gmt":"2010-12-13T22:00:49","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=3641"},"modified":"2010-12-24T19:58:46","modified_gmt":"2010-12-24T16:58:46","slug":"ono-nikogda-ne-vzletit-ili-vsyo-zhe","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2010\/12\/ono-nikogda-ne-vzletit-ili-vsyo-zhe\/","title":{"rendered":"\u041e\u043d\u043e \u043d\u0438\u043a\u043e\u0433\u0434\u0430 \u043d\u0435 \u0432\u0437\u043b\u0435\u0442\u0438\u0442. \u0418\u043b\u0438 \u0432\u0441\u0451 \u0436\u0435&#8230;?"},"content":{"rendered":"<p>\u041e\u0434\u043d\u0430 \u0438\u0437 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u043d\u0430\u0448\u0435\u0439 \u0441\u0442\u0440\u0430\u043d\u044b \u0441\u043e\u0441\u0442\u043e\u0438\u0442 \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043e\u0447\u0435\u043d\u044c \u0438\u0437\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u044b. \u0420\u0430\u0441\u0441\u0442\u043e\u044f\u043d\u0438\u044f \u0438 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u0430 \u0434\u0430\u044e\u0442 \u043e \u0441\u0435\u0431\u0435 \u0437\u043d\u0430\u0442\u044c, \u0438 \u043c\u044b \u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0447\u0442\u043e \u0438 \u043a\u0430\u043a \u0434\u0435\u043b\u0430\u044e\u0442 \u0441\u043e\u0441\u0435\u0434\u043d\u0438\u0435 \u0438\u043b\u0438 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u0441\u043e\u0441\u0435\u0434\u043d\u0438\u0435 \u0441\u0442\u0440\u0430\u043d\u044b. \u0412\u043e\u0442 \u0432 \u0415\u0432\u0440\u043e\u043f\u0430\u0445 \u0434\u0440\u0443\u0433\u043e\u0435 \u0434\u0435\u043b\u043e &#8212; \u0442\u0430\u043c \u0432\u0441\u0451 \u0440\u044f\u0434\u043e\u043c, \u0433\u0440\u0430\u043d\u0438\u0446 \u043d\u0435\u0442, \u043e\u0431\u043c\u0435\u043d \u043e\u043f\u044b\u0442\u043e\u043c, \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c\u0438 \u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0432\u0435\u0441\u0442\u0438 \u043b\u0435\u0433\u0447\u0435.<\/p>\n<p>\u042d\u0442\u0443 \u0436\u0435 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0431\u043b\u044e\u0434\u0430\u0442\u044c \u0438 \u0432 ITSM-\u043c\u0438\u0440\u0435. \u041c\u044b \u0445\u043e\u0440\u043e\u0448\u043e \u0437\u043d\u0430\u0435\u043c \u043a\u0430\u043a \u0434\u0435\u043b\u0430\u0435\u043c \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0441\u0430\u043c\u0438, \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e \u0437\u043d\u0430\u0435\u043c \u043a\u0430\u043a \u0438\u0445 \u0434\u0435\u043b\u0430\u044e\u0442 \u0434\u0440\u0443\u0433\u0438\u0435 \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u0438 \u0443\u0436\u0435 \u043d\u0435 \u0442\u0430\u043a \u0445\u043e\u0440\u043e\u0448\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u0441\u0435\u0431\u0435 \u043a\u0430\u043a \u043e\u043d\u043e \u0434\u0435\u043b\u0430\u0435\u0442\u0441\u044f \u0432 \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u043e\u043c \u043c\u0438\u0440\u0435.<\/p>\n<p>\u0422\u0435\u043c \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u0435\u0435 \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u044c.<\/p>\n<p>\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0434\u043b\u044f \u0442\u0430\u043a\u043e\u0433\u043e \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c &#8212; \u043d\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 itSMF UK \u0431\u044b\u043b\u043e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0435 \u0432\u044b\u0441\u0442\u0443\u043f\u043b\u0435\u043d\u0438\u0435 \u0430\u0436 \u0442\u0440\u0451\u0445 \u0447\u0435\u043b\u043e\u0432\u0435\u043a \u0440\u0430\u0437\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043e\u0434\u043d\u043e\u043c \u0434\u043e\u043a\u043b\u0430\u0434\u0435 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u043b\u0438 \u043e\u0431 \u0443\u0441\u043f\u0435\u0445\u0430\u0445 <a href=\"https:\/\/realitsm.ru\/\">ITSM<\/a> \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 <strong>Virgin Atlantic Airways<\/strong>. \u042f, \u043a\u043e\u043d\u0435\u0447\u043d\u043e \u0436\u0435, \u043d\u0435 \u0441\u043c\u043e\u0433\u0443 \u0432\u043e\u0441\u043f\u0440\u043e\u0438\u0437\u0432\u0435\u0441\u0442\u0438 \u0437\u0434\u0435\u0441\u044c \u0438\u0445 \u0434\u043e\u043a\u043b\u0430\u0434, \u043d\u043e \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043c\u043e\u043c\u0435\u043d\u0442\u044b \u0438\u0445 &quot;\u043f\u0443\u0442\u0435\u0448\u0435\u0441\u0442\u0432\u0438\u044f&quot; \u0433\u043e\u0442\u043e\u0432 \u0438\u0437\u043b\u043e\u0436\u0438\u0442\u044c. \u041a\u0441\u0442\u0430\u0442\u0438 \u0441\u043a\u0430\u0437\u0430\u0442\u044c, \u043d\u0430 \u044d\u0442\u043e\u043c \u0434\u043e\u043a\u043b\u0430\u0434\u0435 \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u044f \u0431\u044b\u043b\u0430 \u0437\u0430\u043f\u043e\u043b\u043d\u0435\u043d\u0430 \u0447\u0443\u0442\u044c \u0431\u043e\u043b\u0435\u0435, \u0447\u0435\u043c \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e &#8212; \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u0430\u043c \u043f\u0440\u0438\u0448\u043b\u043e\u0441\u044c \u0443\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0442\u044c \u0434\u043e\u043f.\u043c\u0435\u0441\u0442\u0430 \u0438 \u0437\u0430\u043a\u0440\u044b\u0432\u0430\u0442\u044c \u0432\u0445\u043e\u0434 \u0434\u043b\u044f \u043e\u043f\u0430\u0437\u0434\u044b\u0432\u0430\u044e\u0449\u0438\u0445, \u0442.\u043a. \u0441\u0430\u0436\u0430\u0442\u044c \u0438\u0445 \u0431\u044b\u043b\u043e \u0440\u0435\u0448\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043d\u0435\u043a\u0443\u0434\u0430. \u041e\u0447\u0435\u043d\u044c \u043d\u0435\u043c\u043d\u043e\u0433\u043e \u0434\u043e\u043a\u043b\u0430\u0434\u043e\u0432 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043b\u043e\u0441\u044c \u0442\u0430\u043a\u043e\u0439 \u043f\u043e\u043f\u0443\u043b\u044f\u0440\u043d\u043e\u0441\u0442\u044c\u044e.<\/p>\n<p>\u0418\u0442\u0430\u043a, \u043e \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0438 ITSM \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 Virgin Atlantic.<!--more--><\/p>\n<p>\u0421\u043d\u0430\u0447\u0430\u043b\u0430 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u043b\u043e\u0432 \u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438: \u0430\u0432\u0438\u0430\u043f\u0435\u0440\u0435\u0432\u043e\u0437\u0447\u0438\u043a \u0441\u043e \u0448\u0442\u0430\u0431-\u043a\u0432\u0430\u0440\u0442\u0438\u0440\u043e\u0439 \u0432 \u0410\u043d\u0433\u043b\u0438\u0438, \u043f\u0440\u0438\u043d\u0430\u0434\u043b\u0435\u0436\u0438\u0442 \u043d\u0430 \u043f\u043e\u043b\u043e\u0432\u0438\u043d\u0443 (\u0442\u043e\u0447\u043d\u0435\u0435, 51%) \u0420\u0438\u0447\u0430\u0440\u0434\u0443 \u0411\u0440\u0435\u043d\u0441\u043e\u043d\u0443, \u043d\u0430 \u0432\u0442\u043e\u0440\u0443\u044e \u043f\u043e\u0447\u0442\u0438 \u043f\u043e\u043b\u043e\u0432\u0438\u043d\u0443 &#8212; \u0421\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u043c \u0430\u0432\u0438\u0430\u043b\u0438\u043d\u0438\u044f\u043c. \u0420\u0435\u0439\u0441\u044b \u0432 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u043c \u0438\u0437 \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u0438 \u0432 \u0421\u0435\u0432\u0435\u0440\u043d\u0443\u044e \u0410\u043c\u0435\u0440\u0438\u043a\u0443, \u043d\u0430 \u041a\u0430\u0440\u0438\u0431\u044b, \u0432 \u0410\u0444\u0440\u0438\u043a\u0443, \u0410\u0432\u0441\u0442\u0440\u0430\u043b\u0438\u044e, \u0410\u0437\u0438\u044e&#8230; \u0420\u0430\u0441\u043f\u043e\u043b\u0430\u0433\u0430\u0435\u0442 \u0448\u0438\u0440\u043e\u043a\u043e\u0444\u044e\u0437\u0435\u043b\u044f\u0436\u043d\u044b\u043c\u0438 \u0441\u0430\u043c\u043e\u043b\u0451\u0442\u0430\u043c\u0438, \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u043c \u0433\u043e\u0434\u0443 \u043f\u0435\u0440\u0435\u0432\u0435\u0437 \u043f\u043e\u0447\u0442\u0438 5,5 \u043c\u043b\u043d.\u043f\u0430\u0441\u0441\u0430\u0436\u0438\u0440\u043e\u0432 (\u044d\u0442\u043e \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e \u043a\u0430\u043a \u043d\u0430\u0448 &quot;\u0422\u0440\u0430\u043d\u0441\u0430\u044d\u0440\u043e&quot;).<\/p>\n<p>\u041f\u0440\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432: \u0432\u0441\u0435\u0433\u043e \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0442\u0440\u0443\u0434\u0438\u0442\u0441\u044f \u043e\u043a\u043e\u043b\u043e 8000 \u0447\u0435\u043b\u043e\u0432\u0435\u043a. \u0418\u0437 \u043d\u0438\u0445 \u0418\u0422 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e 250 \u0447\u0435\u043b\u043e\u0432\u0435\u043a, \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0451\u043d\u043d\u044b\u0445 \u043f\u043e \u043c\u0438\u0440\u0443 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c: \u043e\u043a\u043e\u043b\u043e 100 &#8212; \u0432 \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u0438, \u0435\u0449\u0451 \u043e\u043a\u043e\u043b\u043e 100 &#8212; \u0432 \u0418\u043d\u0434\u0438\u0438, \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u0435 \u043f\u043e\u0434\u0435\u043b\u0435\u043d\u044b \u043c\u0435\u0436\u0434\u0443 \u041c\u0438\u043d\u0441\u043a\u043e\u043c (!) \u0438 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u043f\u043b\u043e\u0449\u0430\u0434\u043a\u0430\u043c\u0438.<\/p>\n<p>\u041f\u0440\u043e \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u043e\u043b\u044c\u0448\u043e\u0433\u043e ITSM-\u043f\u0440\u043e\u0435\u043a\u0442\u0430 \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e \u043d\u0435\u043c\u043d\u043e\u0433\u043e\u0435. \u0415\u0441\u0442\u044c \u0442\u043e\u043b\u044c\u043a\u043e \u043b\u043e\u0437\u0443\u043d\u0433: &quot;<em>An opportunity for a new era in IT service delivery at VAA<\/em>&quot;. \u041a \u0441\u043e\u0436\u0430\u043b\u0435\u043d\u0438\u044e, \u0442\u0440\u0430\u043a\u0442\u043e\u0432\u0430\u0442\u044c \u0435\u0433\u043e \u043c\u043e\u0436\u043d\u043e \u043e\u0447\u0435\u043d\u044c \u0448\u0438\u0440\u043e\u043a\u043e.<\/p>\n<p>ITSM-\u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0430 \u043d\u0430\u0447\u0430\u043b\u0430\u0441\u044c \u0432 \u0438\u044e\u043d\u0435 2008 \u0433\u043e\u0434\u0430. \u041f\u0435\u0440\u0432\u0430\u044f \u0444\u0430\u0437\u0430 \u0437\u0430\u043d\u044f\u043b\u0430 \u043f\u043e\u043b\u0433\u043e\u0434\u0430 \u0438 \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0430 \u0438\u0437 \u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f, \u043e\u0446\u0435\u043d\u043a\u0438 \u0442\u0435\u043a\u0443\u0449\u0435\u0433\u043e \u0441\u043e\u0441\u0442\u043e\u044f\u043d\u0438\u044f, \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u0438 \u0443\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u0438\u044f \u0431\u0438\u0437\u043d\u0435\u0441-\u043e\u0431\u043e\u0441\u043d\u043e\u0432\u0430\u043d\u0438\u044f. \u0420\u0430\u0434\u0430\u0440 \u0437\u0440\u0435\u043b\u043e\u0441\u0442\u0438 \u0414\u041e \u043d\u0430\u0447\u0430\u043b\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 \u0431\u044b\u043b \u0442\u0430\u043a\u043e\u0432:<\/p>\n<p><a href=\"https:\/\/realitsm.ru\/wp-content\/uploads\/virgin.png\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" border=\"0\" height=\"250\" hspace=\"0\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/virgin.png\" vspace=\"10\" width=\"500\" \/><\/a><\/p>\n<p>\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0430\u044f \u0444\u0430\u0437\u0430 \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0430 \u0438\u0437:<\/p>\n<ul>\n<li>Service Desk<\/li>\n<li>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/li>\n<li>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043d\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435<\/li>\n<li>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438<\/li>\n<li>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433<\/li>\n<li>\u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438<\/li>\n<li>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438<\/li>\n<\/ul>\n<p>\u041f\u0440\u0438 \u044d\u0442\u043e\u043c &quot;\u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b&quot;, &quot;\u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b&quot; \u0438 &quot;\u0437\u043d\u0430\u043d\u0438\u044f&quot; \u043f\u0435\u0440\u0435\u0432\u0435\u0434\u0435\u043d\u044b \u0432 \u043f\u0440\u043e\u043c\u044b\u0448\u043b\u0435\u043d\u043d\u0443\u044e \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u044e \u0432 \u0441\u0435\u043d\u0442\u044f\u0431\u0440\u0435 2009, \u0430 &quot;\u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f&quot;, &quot;\u0437\u0430\u043f\u0440\u043e\u0441\u044b&quot; \u0438 &quot;\u0437\u0430\u0434\u0430\u043d\u0438\u044f&quot; &#8212; \u0432 \u044f\u043d\u0432\u0430\u0440\u0435 2010. \u041d\u0430 \u0437\u0430\u043c\u0435\u0447\u0430\u043d\u0438\u0435 \u0438\u0437 \u0437\u0430\u043b\u0430 &quot;<em>\u0447\u0442\u043e-\u0442\u043e \u043a\u0430\u043a-\u0442\u043e \u043d\u0435 \u0431\u044b\u0441\u0442\u0440\u043e<\/em>&quot; \u0431\u044b\u043b \u0434\u0430\u043d \u043e\u0442\u0432\u0435\u0442: &quot;<em>\u0422\u0430\u043a \u0443 \u043d\u0430\u0441 120 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u043e\u0434\u043d\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e \u0438\u0434\u0451\u0442<\/em>&quot;.<\/p>\n<p>\u0412\u043d\u0435\u0434\u0440\u044f\u0435\u043c\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430 BMC Remedy \u0437\u0430\u043c\u0435\u043d\u0438\u043b\u0430 \u0441\u043e\u0431\u043e\u0439 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0432\u0448\u0443\u044e\u0441\u044f \u0440\u0430\u043d\u0435\u0435 &quot;\u043d\u0435\u0431\u043e\u043b\u044c\u0448\u0443\u044e&quot; ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0443. \u041f\u0440\u0438\u043d\u0446\u0438\u043f \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f &#8212; OOTB, \u0442\u043e\u043b\u044c\u043a\u043e \u043a\u043e\u0440\u043e\u0431\u043a\u0430. \u041c\u0438\u043d\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u0435 \u0434\u043e\u0440\u0430\u0431\u043e\u0442\u043a\u0438. Atrium \u043d\u0435 \u0432\u043d\u0435\u0434\u0440\u044f\u0435\u0442\u0441\u044f. \u0417\u0430\u0442\u043e \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b \u0442\u0435\u043f\u0435\u0440\u044c \u0441\u0442\u0430\u043b\u0438 \u0435\u0434\u0438\u043d\u044b\u043c\u0438 \u043f\u043e \u0432\u0441\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 (\u0440\u0430\u043d\u044c\u0448\u0435 \u0431\u044b\u043b\u043e \u0441\u043e\u0432\u0441\u0435\u043c \u043d\u0435 \u0442\u0430\u043a).<\/p>\n<p>\u0422\u0440\u0435\u0442\u044c\u044f \u0444\u0430\u0437\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0441\u0435\u0439\u0447\u0430\u0441 \u0438\u0434\u0451\u0442, \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f:<\/p>\n<ul>\n<li>\u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u0438\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438<\/li>\n<li>\u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u0438\u0435 SLM<\/li>\n<li>\u043e\u0442\u0447\u0451\u0442\u043d\u043e\u0441\u0442\u044c \u043e\u0431 \u0443\u0440\u043e\u0432\u043d\u0435 \u0443\u0441\u043b\u0443\u0433<\/li>\n<li>Single Sign On<\/li>\n<li>\u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043a\u0430\u0442\u0430\u043b\u043e\u0433\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u043e\u0432<\/li>\n<\/ul>\n<p>\u041f\u0440\u0438\u0447\u0451\u043c \u043d\u0430 \u0442\u0440\u0435\u0442\u044c\u0435\u0439 \u0444\u0430\u0437\u0435 \u043f\u0440\u0438\u043d\u044f\u043b\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043e\u0442\u043e\u0439\u0442\u0438 \u043e\u0442 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0430 &quot;\u0442\u043e\u043b\u044c\u043a\u043e \u043a\u043e\u0440\u043e\u0431\u043a\u0430&quot;.<\/p>\n<p>\u0420\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u0432 \u043f\u0430\u0440\u0435 \u0441 \u043a\u043e\u043d\u0441\u0430\u043b\u0442\u0438\u043d\u0433\u043e\u0432\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u0432\u044b\u0431\u0438\u0440\u0430\u043b\u0438 \u043f\u043e \u043a\u043e\u043d\u043a\u0443\u0440\u0441\u0443. \u0418\u0437 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0433\u043e &#8212; \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442 \u043f\u043e\u0434\u043f\u0438\u0441\u0430\u043b\u0441\u044f \u043d\u0430 fixed price, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u044f \u043f\u043e\u043d\u044f\u043b &#8212; \u043d\u0430 \u0432\u0441\u0435 \u0442\u0440\u0438 \u0444\u0430\u0437\u044b. \u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 (\u043e\u043d\u0438 \u0436\u0435 \u0434\u043e\u043a\u043b\u0430\u0434\u0447\u0438\u043a\u0438) \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430 \u0441\u0438\u043b\u044c\u043d\u043e \u0445\u0432\u0430\u043b\u044f\u0442. \u041a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442 \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u0443\u0441\u0442\u0430\u0432\u0448\u0438\u043c.<\/p>\n<hr \/>\n<p>\u041f\u043e \u0445\u043e\u0434\u0443 \u0438\u0437\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e \u0441\u0442\u0430\u0440\u0430\u043b\u0441\u044f \u0438\u0437\u0431\u0435\u0433\u0430\u0442\u044c \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445 \u043e\u0446\u0435\u043d\u043e\u043a \u0438 \u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0439, \u0447\u0442\u043e\u0431\u044b \u043d\u0435 \u0438\u0441\u043a\u0430\u0436\u0430\u0442\u044c \u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0443.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041e\u0434\u043d\u0430 \u0438\u0437 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u043d\u0430\u0448\u0435\u0439 \u0441\u0442\u0440\u0430\u043d\u044b \u0441\u043e\u0441\u0442\u043e\u0438\u0442 \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043e\u0447\u0435\u043d\u044c \u0438\u0437\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u044b. \u0420\u0430\u0441\u0441\u0442\u043e\u044f\u043d\u0438\u044f \u0438 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u0430 \u0434\u0430\u044e\u0442 \u043e \u0441\u0435\u0431\u0435 \u0437\u043d\u0430\u0442\u044c, \u0438 \u043c\u044b \u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0447\u0442\u043e \u0438 \u043a\u0430\u043a \u0434\u0435\u043b\u0430\u044e\u0442 \u0441\u043e\u0441\u0435\u0434\u043d\u0438\u0435 \u0438\u043b\u0438 \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u0441\u043e\u0441\u0435\u0434\u043d\u0438\u0435 \u0441\u0442\u0440\u0430\u043d\u044b. \u0412\u043e\u0442 \u0432 \u0415\u0432\u0440\u043e\u043f\u0430\u0445 \u0434\u0440\u0443\u0433\u043e\u0435 \u0434\u0435\u043b\u043e &#8212; \u0442\u0430\u043c \u0432\u0441\u0451 \u0440\u044f\u0434\u043e\u043c, \u0433\u0440\u0430\u043d\u0438\u0446 \u043d\u0435\u0442, \u043e\u0431\u043c\u0435\u043d \u043e\u043f\u044b\u0442\u043e\u043c, \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c\u0438 \u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0432\u0435\u0441\u0442\u0438 \u043b\u0435\u0433\u0447\u0435. \u042d\u0442\u0443 \u0436\u0435 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0431\u043b\u044e\u0434\u0430\u0442\u044c \u0438 \u0432 ITSM-\u043c\u0438\u0440\u0435. \u041c\u044b \u0445\u043e\u0440\u043e\u0448\u043e \u0437\u043d\u0430\u0435\u043c \u043a\u0430\u043a \u0434\u0435\u043b\u0430\u0435\u043c \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0441\u0430\u043c\u0438, \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e \u0437\u043d\u0430\u0435\u043c \u043a\u0430\u043a \u0438\u0445 \u0434\u0435\u043b\u0430\u044e\u0442 \u0434\u0440\u0443\u0433\u0438\u0435 \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u0438 \u0443\u0436\u0435 \u043d\u0435 \u0442\u0430\u043a \u0445\u043e\u0440\u043e\u0448\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u0441\u0435\u0431\u0435 \u043a\u0430\u043a \u043e\u043d\u043e \u0434\u0435\u043b\u0430\u0435\u0442\u0441\u044f \u0432 \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u043e\u043c \u043c\u0438\u0440\u0435. \u0422\u0435\u043c \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u0435\u0435 \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u044c. \u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0434\u043b\u044f \u0442\u0430\u043a\u043e\u0433\u043e \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c &#8212; \u043d\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,145,21,77,10],"tags":[],"class_list":["post-3641","post","type-post","status-publish","format-standard","hentry","category-it-service-management","category-implementation-cases","category-projects","category-processes","category-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041e\u043d\u043e \u043d\u0438\u043a\u043e\u0433\u0434\u0430 \u043d\u0435 \u0432\u0437\u043b\u0435\u0442\u0438\u0442. \u0418\u043b\u0438 \u0432\u0441\u0451 \u0436\u0435...? &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041e\u0434\u043d\u0430 \u0438\u0437 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u043d\u0430\u0448\u0435\u0439 \u0441\u0442\u0440\u0430\u043d\u044b \u0441\u043e\u0441\u0442\u043e\u0438\u0442 \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043e\u0447\u0435\u043d\u044c \u0438\u0437\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u044b. \u0420\u0430\u0441\u0441\u0442\u043e\u044f\u043d\u0438\u044f \u0438 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u0430 \u0434\u0430\u044e\u0442 \u043e \u0441\u0435\u0431\u0435 \u0437\u043d\u0430\u0442\u044c, \u0438 \u043c\u044b \u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0447\u0442\u043e \u0438 \u043a\u0430\u043a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2010\/12\/ono-nikogda-ne-vzletit-ili-vsyo-zhe\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041e\u043d\u043e \u043d\u0438\u043a\u043e\u0433\u0434\u0430 \u043d\u0435 \u0432\u0437\u043b\u0435\u0442\u0438\u0442. \u0418\u043b\u0438 \u0432\u0441\u0451 \u0436\u0435...? &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041e\u0434\u043d\u0430 \u0438\u0437 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u043d\u0430\u0448\u0435\u0439 \u0441\u0442\u0440\u0430\u043d\u044b \u0441\u043e\u0441\u0442\u043e\u0438\u0442 \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043e\u0447\u0435\u043d\u044c \u0438\u0437\u043e\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u044b. \u0420\u0430\u0441\u0441\u0442\u043e\u044f\u043d\u0438\u044f \u0438 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u0430 \u0434\u0430\u044e\u0442 \u043e \u0441\u0435\u0431\u0435 \u0437\u043d\u0430\u0442\u044c, \u0438 \u043c\u044b \u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0447\u0442\u043e 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