{"id":37603,"date":"2022-06-27T01:40:58","date_gmt":"2022-06-26T22:40:58","guid":{"rendered":"https:\/\/cleverics.ru\/digital\/?p=37603"},"modified":"2022-08-05T11:17:32","modified_gmt":"2022-08-05T08:17:32","slug":"sla-ili-doverie-chem-ukrepim-otnosheniya","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2022\/06\/sla-ili-doverie-chem-ukrepim-otnosheniya\/","title":{"rendered":"SLA \u0438\u043b\u0438 \u0434\u043e\u0432\u0435\u0440\u0438\u0435? \u0427\u0435\u043c \u0443\u043a\u0440\u0435\u043f\u0438\u043c \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u2026"},"content":{"rendered":"\n<p><a href=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/SLA.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-37605 alignleft\" src=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/SLA-300x210.png\" alt=\"\" width=\"300\" height=\"210\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/SLA-300x210.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/SLA.png 624w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\u0422\u0435\u043c\u0430 SLA \u2013 \u043f\u0440\u0435\u0434\u043c\u0435\u0442 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u043a \u0443\u0441\u043b\u0443\u0433\u0435, \u043d\u043e \u0438 \u0437\u043b\u043e\u0431\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u0435\u043c\u044b\u0439 \u043d\u0430 \u0443\u0447\u0435\u0431\u043d\u044b\u0445 \u043a\u0443\u0440\u0441\u0430\u0445. \u0418 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0442 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0434\u0430\u043b\u0435\u043a\u043e \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0438 \u043d\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f, \u043e\u0442\u0440\u0430\u0436\u0430\u0435\u043c\u044b\u0435 \u0432 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0438. \u201c\u0410\u0440\u0431\u0443\u0437\u043d\u044b\u0439\u201d \u044d\u0444\u0444\u0435\u043a\u0442, \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u043c\u044b \u0442\u043e\u0436\u0435, \u043a\u043e\u043d\u0435\u0447\u043d\u043e \u0436\u0435, \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u0435\u043c, \u043d\u043e \u0441\u0435\u0433\u043e\u0434\u043d\u044f \u0440\u0435\u0447\u044c \u043f\u043e\u0439\u0434\u0435\u0442 \u043d\u0435 \u043e\u0431 <a href=\"https:\/\/cleverics.ru\/digital\/2014\/01\/sla-contents\/\">\u044d\u0442\u043e\u043c<\/a>.<\/p>\n<p>\u00a0<\/p>\n<h4><strong>SLA \u2013 <\/strong><strong>\u044d\u0442\u043e \u0447\u0442\u043e?<\/strong><\/h4>\n<p>ITIL 4 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 SLA \u043a\u0430\u043a:<\/p>\n<blockquote>\n<p>\u201c<strong><em>\u0421\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043e\u0431 \u0443\u0440\u043e\u0432\u043d\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 (<\/em><\/strong><strong><em>Service <\/em><\/strong><strong><em>level <\/em><\/strong><strong><em>agreement, <\/em><\/strong><strong><em>SLA)<\/em><\/strong><em> &#8212; \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0435 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043a \u0443\u0441\u043b\u0443\u0433\u0435, \u0438 \u043e\u0436\u0438\u0434\u0430\u0435\u043c\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c\u201d<\/em><\/p>\n<\/blockquote>\n<p><a href=\"https:\/\/edu.cleverics.ru\/vap-slm\">\u0421\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c<\/a>, \u0442.\u0435. \u043c\u0435\u0436\u0434\u0443 \u0434\u0432\u0443\u043c\u044f \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0430\u043c\u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439. \u0417\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0434\u043e\u043b\u0436\u0435\u043d \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0441\u0432\u043e\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0438 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u043b\u044f\u0435\u043c\u043e\u0439 \u0443\u0441\u043b\u0443\u0433\u0438, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0438 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0434\u0440\u0443\u0433\u0438\u0445 \u0441\u0442\u0435\u0439\u043a\u0445\u043e\u043b\u0434\u0435\u0440\u043e\u0432 (\u0440\u0435\u0433\u0443\u043b\u044f\u0442\u043e\u0440\u043e\u0432, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440). \u0412\u0441\u0435 \u043b\u043e\u0433\u0438\u0447\u043d\u043e \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u043e. \u041d\u0430\u0434\u0435\u044e\u0441\u044c, \u043d\u0438\u043a\u0442\u043e \u043d\u0435 \u0431\u0443\u0434\u0435\u0442 \u0441\u043f\u043e\u0440\u0438\u0442\u044c, \u0447\u0442\u043e \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u0432\u044b\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u044b \u043e\u0431\u0449\u0438\u0435 \u0441 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c \u0432\u0438\u0434\u0435\u043d\u0438\u0435 \u0438 \u0446\u0435\u043b\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438. \u0412\u0441\u0435 \u044d\u0442\u043e \u043f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e, \u0435\u0441\u043b\u0438 \u0431\u044b \u043d\u0435 \u043e\u0434\u043d\u043e \u041d\u041e\u2026<\/p>\n<p>\u041e\u0447\u0435\u043d\u044c \u0447\u0430\u0441\u0442\u043e \u0431\u044b\u0432\u0430\u0435\u0442 (\u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e, \u0435\u0441\u043b\u0438 \u0418\u0422 \u2013 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a \u0443\u0441\u043b\u0443\u0433) \u043a\u043e\u0433\u0434\u0430 <strong>\u0443\u0441\u043b\u0443\u0433\u0430 \u0435\u0441\u0442\u044c, \u0430 SLA \u043d\u0435\u0442<\/strong>. \u0417\u043d\u0430\u043a\u043e\u043c\u0430\u044f \u0432\u0435\u0434\u044c \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f? \u042d\u0442\u043e \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442 \u043a \u0442\u043e\u043c\u0443, \u0447\u0442\u043e:<\/p>\n<ol>\n<li>\u041a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u0438 \u043e\u0447\u0435\u043d\u044c \u0440\u0430\u0437\u043c\u044b\u0442\u043e, \u0442.\u043a. \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u0443\u0441\u043b\u0443\u0433\u0438 \u043d\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u044b \u0438 \u0432 \u0447\u0435\u043c \u0438\u0445 \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c \u2013 \u043d\u0435 \u043f\u043e\u043d\u044f\u0442\u043d\u043e (\u043c\u043e\u0436\u0435\u0442 \u0432 \u043f\u043e\u043f\u0443\u0433\u0430\u044f\u0445?)<\/li>\n<li>\u0411\u0438\u0437\u043d\u0435\u0441-\u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u043d\u0435 \u0434\u043e\u0441\u0442\u0438\u0433\u043d\u0443\u0442\u044b. (\u0410 \u0437\u043d\u0430\u044e\u0442 \u043b\u0438 \u0432 \u0418\u0422 \u0432\u043e\u043e\u0431\u0449\u0435 \u043d\u0430 \u0447\u0442\u043e \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d \u0431\u0438\u0437\u043d\u0435\u0441?)<\/li>\n<li>\u0411\u0438\u0437\u043d\u0435\u0441 \u043d\u0435 \u0434\u043e\u0432\u043e\u043b\u0435\u043d \u0440\u0430\u0431\u043e\u0442\u043e\u0439 \u0418\u0422, \u0438 \u044d\u0442\u043e \u043f\u043e\u0432\u043e\u0434 \u0434\u043b\u044f \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0445 \u043e\u0431\u0432\u0438\u043d\u0435\u043d\u0438\u0439. (\u0410 \u043e\u0442\u043a\u0443\u0434\u0430 \u0431\u0443\u0434\u0435\u0442 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0435\u0441\u043b\u0438 \u043d\u0438 \u043e \u0447\u0435\u043c \u043d\u0435 \u0434\u043e\u0433\u043e\u0432\u0430\u0440\u0438\u0432\u0430\u043b\u0438\u0441\u044c \u0438 \u043d\u0438 \u0441 \u0447\u0435\u043c \u043d\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u043b\u0438\u0441\u044c\u2026)<\/li>\n<li>\u0414\u043e\u0432\u0435\u0440\u0438\u0435 \u043a \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0418\u0422 \u043c\u043e\u0436\u0435\u0442 \u0441\u043d\u0438\u0436\u0430\u0442\u044c\u0441\u044f, \u043d\u043e \u0434\u0440\u0443\u0433\u043e\u0433\u043e \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430 \u0432\u0441\u0435 \u0440\u0430\u0432\u043d\u043e \u043d\u0435\u0442 \u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u0435\u0432\u0440\u0430\u0449\u0430\u044e\u0442\u0441\u044f \u0432 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u0441\u0435\u0434\u0435\u0439 \u043f\u043e \u043a\u043e\u043c\u043c\u0443\u043d\u0430\u043b\u044c\u043d\u043e\u0439 \u043a\u0432\u0430\u0440\u0442\u0438\u0440\u0435.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<h4><strong>\u0410 SLA \u2013 \u044d\u0442\u043e \u043e\u0431 \u0443\u0441\u043b\u0443\u0433\u0430\u0445 \u0438\u043b\u0438 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0445?<\/strong><\/h4>\n<p>\u041d\u0430 \u043c\u043e\u0439 \u0432\u0437\u0433\u043b\u044f\u0434, \u043e\u0442\u0432\u0435\u0442 \u0431\u0443\u0434\u0435\u0442 \u0437\u0430\u0432\u0438\u0441\u0435\u0442\u044c \u043e\u0442 \u0442\u0438\u043f\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439. \u0412 \u043a\u0443\u0440\u0441\u0435 <a href=\"https:\/\/edu.cleverics.ru\/itil4-specialist-drive-stakeholder-value\">ITIL 4 Specialist: Drive Stakeholder Value<\/a> \u0435\u0441\u0442\u044c \u0442\u0430\u0431\u043b\u0438\u0446\u0430, \u043e\u043f\u0438\u0441\u044b\u0432\u0430\u044e\u0449\u0430\u044f \u0442\u0440\u0438 \u0432\u0438\u0434\u0430 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u0438 \u0438\u0445 \u0445\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u0438\u0441\u0442\u0438\u043a\u0438:<\/p>\n<p><a href=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/\u0422\u0438\u043f\u044b-\u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445-\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-37609\" src=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/\u0422\u0438\u043f\u044b-\u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445-\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439-300x140.png\" alt=\"\" width=\"771\" height=\"360\" srcset=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/\u0422\u0438\u043f\u044b-\u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445-\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439-300x140.png 300w, https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/\u0422\u0438\u043f\u044b-\u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445-\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439.png 624w\" sizes=\"auto, (max-width: 771px) 100vw, 771px\" \/><\/a><\/p>\n<p>\u041e\u0431\u0440\u0430\u0442\u0438\u0442\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435, \u0432 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0441\u0442\u0432\u0435 \u043a\u043e\u043d\u0442\u0440\u0430\u043a\u0442\u044b \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u044b \u043d\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430\u0445 \u0438\u043b\u0438 \u0431\u044b\u0442\u044c \u0431\u0435\u0437 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0439. \u0422.\u0435. \u0440\u0435\u0447\u044c \u0438\u0434\u0435\u0442 \u043e \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u043e\u043c \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0438 \u0438 \u043e \u0441\u043f\u043e\u0441\u043e\u0431\u0435 \u043f\u043e\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u044f \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f \u0443\u0441\u043f\u0435\u0448\u043d\u044b\u0445 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439. \u0413\u043b\u0430\u0432\u043d\u044b\u0439 \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u0439 \u0434\u043b\u044f \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0441\u043a\u0438\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u2013 \u0432\u044b\u0441\u043e\u043a\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0434\u043e\u0432\u0435\u0440\u0438\u044f \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c.<\/p>\n<p>\u00a0<\/p>\n<h4><strong>\u041d\u0443\u0436\u043d\u044b \u043b\u0438 SLA \u0432 \u0441\u0435\u043c\u0435\u0439\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0445?<\/strong><\/h4>\n<p>\u041d\u0430 \u043c\u043e\u0439 \u0432\u0437\u0433\u043b\u044f\u0434, \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u043d\u0430\u043c\u043d\u043e\u0433\u043e \u0432\u0430\u0436\u043d\u0435\u0435, \u0447\u0435\u043c SLA \u0438 \u0442\u0435 <a href=\"https:\/\/edu.cleverics.ru\/kpi-workshop\">KPI<\/a>, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043d\u0435\u043c \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u044b. \u041c\u044b \u0447\u0430\u0441\u0442\u043e \u0444\u043e\u043a\u0443\u0441\u0438\u0440\u0443\u0435\u043c\u0441\u044f \u043d\u0430 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0438 SLA \u0438 \u0441\u043e\u0432\u0441\u0435\u043c \u0437\u0430\u0431\u044b\u0432\u0430\u0435\u043c \u043e \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u0430. \u0418\u043c\u0435\u043d\u043d\u043e \u0432 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0441\u043a\u0438\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0445 \u043c\u043e\u0436\u043d\u043e \u043d\u0435 \u0444\u043e\u0440\u043c\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0432\u0441\u0451 \u0432 SLA, \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u043e\u0431\u0449\u0438\u0435 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0446\u0435\u043b\u0438, \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u043e\u0431\u0449\u0438\u0435 \u0440\u0438\u0441\u043a\u0438 \u0438 \u043e\u0431\u0449\u0430\u044f \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c.<\/p>\n<p><strong>\u0412\u0441\u043f\u043e\u043c\u043d\u0438\u0442\u0435, \u0435\u0441\u0442\u044c \u043b\u0438 \u0443 \u0432\u0430\u0441 SLA \u0432 \u0432\u0430\u0448\u0438\u0445 \u0441\u0435\u043c\u0435\u0439\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0445?<\/strong> \u0425\u043e\u0447\u0435\u0442\u0441\u044f \u0443\u0441\u043b\u044b\u0448\u0430\u0442\u044c \u043e\u0442\u0440\u0438\u0446\u0430\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u043e\u0442\u0432\u0435\u0442. \ud83d\ude0a<\/p>\n<p>\u041e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u0434\u0435\u043b\u0430\u044e\u0442 \u0443\u0441\u043f\u0435\u0448\u043d\u044b\u043c\u0438 \u043d\u0435 \u043a\u043e\u043d\u0442\u0440\u0430\u043a\u0442\u044b. \u0418\u0445 \u0443\u0441\u043f\u0435\u0445 \u0437\u0430\u0432\u0438\u0441\u0438\u0442 \u043e\u0442 \u0432\u0437\u0430\u0438\u043c\u043d\u043e\u0439 \u0432\u043e\u0432\u043b\u0435\u0447\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u0432\u0430\u0448\u0435\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043d\u043e\u0433\u043e \u0434\u043e\u0432\u0435\u0440\u0438\u044f, \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0435\u0441\u0442\u0432\u0430 \u0438 \u043e\u0431\u0449\u0438\u0445 \u0440\u0430\u0437\u0434\u0435\u043b\u044f\u0435\u043c\u044b\u0445 \u0446\u0435\u043b\u0435\u0439. \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0438 \u0440\u0438\u0441\u043a\u0438 \u0442\u043e\u0436\u0435 \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u043e\u0431\u0449\u0438\u043c\u0438, \u0430 \u043d\u0435 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442\u044c \u043a \u043f\u0440\u0435\u043a\u0440\u0430\u0449\u0435\u043d\u0438\u044e \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439.<\/p>\n<p>\u00a0<\/p>\n<h4><strong>\u0427\u0442\u043e \u044d\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u043e\u0437\u043d\u0430\u0447\u0430\u0442\u044c \u0434\u043b\u044f <\/strong><strong>ITSM<\/strong><strong>?<\/strong><\/h4>\n<p>\u041d\u0430\u0440\u044f\u0434\u0443 \u0441 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u043e\u0439 <strong>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u0443\u0441\u043b\u0443\u0433<\/strong>, \u0432 ITIL4 \u0435\u0441\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430 <strong>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438<\/strong>, <strong>\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430\u043c\u0438<\/strong>. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 \u0437\u0430\u0442\u0440\u0430\u0433\u0438\u0432\u0430\u044e\u0442 \u0442\u0435\u043c\u0443 <a href=\"https:\/\/cleverics.ru\/digital\/2019\/06\/10-sovetov-po-upravleniyu-vzaimootnosheniyami-s-biznesom\/\">\u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439<\/a>. \u041b\u044e\u0431\u044b\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f: \u0431\u0443\u0434\u044c \u0442\u043e \u0441 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c\u0438 \u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u043c\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430\u043c\u0438 \u0438\u043b\u0438 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0430\u043c\u0438 \u2013 \u0432\u0435\u0437\u0434\u0435, \u0432 \u043e\u0441\u043d\u043e\u0432\u0435 \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u043d\u0430 \u043f\u0435\u0440\u0432\u043e\u043c \u043f\u043b\u0430\u043d\u0435 \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f.<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<p>\u0415\u0449\u0435 \u0431\u043e\u043b\u044c\u0448\u0435 \u043f\u0440\u043e SLA \u0438 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u043a\u0443\u0440\u0441\u0435 \u00ab<a href=\"https:\/\/edu.cleverics.ru\/itil4-foundation?utm_source=de&amp;utm_medium=article&amp;utm_campaign=itfo\">ITIL\u00ae 4 Foundation<\/a>\u00bb \u043e\u0442 \u0441\u043e\u0430\u0432\u0442\u043e\u0440\u043e\u0432 ITIL\u00ae4 Cleverics. \u0423\u0447\u0438\u0442\u0435\u0441\u044c \u0443 \u0442\u0435\u0445 \u043a\u0442\u043e \u0441\u043e\u0437\u0434\u0430\u0435\u0442, \u0430 \u043d\u0435 \u043f\u0435\u0440\u0435\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442.<\/p>\n<\/blockquote>\n<p>\u00a0<\/p>\n<p>\u042f \u0432\u043e\u0432\u0441\u0435 \u043d\u0435 \u0430\u0433\u0438\u0442\u0438\u0440\u0443\u044e \u0437\u0430 \u043e\u0442\u043a\u0430\u0437 \u043e\u0442 SLA. \u0412\u0435\u0434\u044c \u043d\u0430\u0434\u043e \u0432\u0438\u0434\u0435\u0442\u044c \u043a\u0430\u0440\u0442\u0438\u043d\u0443 \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u043e: \u043a\u0430\u043a\u043e\u0432 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0437\u0440\u0435\u043b\u043e\u0441\u0442\u0438 \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u043a\u0430\u043a\u043e\u0432 \u0442\u0438\u043f \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c, \u043a\u0430\u043a\u043e\u0432\u043e \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u043d\u043e\u0435 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435.<\/p>\n<p>SLA \u043f\u043e\u043c\u043e\u0436\u0435\u0442:<\/p>\n<ul>\n<li><strong>\u043e\u0442\u0440\u0430\u0436\u0430\u0442\u044c<\/strong> \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430,<\/li>\n<li><strong>\u043f\u043e\u043b\u0443\u0447\u0430\u0442\u044c<\/strong> \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c,<\/li>\n<li>\u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e <strong>\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c<\/strong> \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0439 \u043e\u043f\u044b\u0442.<\/li>\n<\/ul>\n<p>\u042d\u0442\u043e \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u0432\u043e\u0434 \u0434\u043b\u044f \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u044b\u0445 \u0432\u0441\u0442\u0440\u0435\u0447, \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u0431\u0438\u0437\u043d\u0435\u0441-\u0446\u0435\u043b\u0435\u0439 \u0438\u043b\u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433. \u0412\u0430\u0436\u043d\u043e, \u0447\u0442\u043e\u0431\u044b \u0442\u0430\u043a\u0438\u0435 \u0432\u0441\u0442\u0440\u0435\u0447\u0438 \u0431\u044b\u043b\u0438 \u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0441\u0442\u0432\u043e\u043c \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432, \u0430 \u043d\u0435 \u043e\u0431\u0432\u0438\u043d\u0435\u043d\u0438\u0439 \u0438 \u043f\u043e\u0438\u0441\u043a\u0430 \u0432\u0438\u043d\u043e\u0432\u0430\u0442\u044b\u0445.<\/p>\n<p>\u042f \u0437\u0430 \u0442\u043e, \u0447\u0442\u043e\u0431\u044b \u043f\u043e\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u043d\u0435 \u0443\u0448\u043b\u043e \u043d\u0430 \u0432\u0442\u043e\u0440\u043e\u0439 \u043f\u043b\u0430\u043d \u0432 \u043f\u043e\u0433\u043e\u043d\u0435 \u0437\u0430 \u043f\u043e\u0434\u043f\u0438\u0441\u0430\u043d\u0438\u0435\u043c SLA. \u0412\u0441\u0435 \u0436\u0435 \u0434\u043e\u043b\u0433\u043e\u0441\u0440\u043e\u0447\u043d\u044b\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f \u043d\u0430\u043c\u043d\u043e\u0433\u043e \u0432\u0430\u0436\u043d\u0435\u0435, \u0430 SLA \u044d\u0442\u043e \u043b\u0438\u0448\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 \u0434\u043b\u044f \u0438\u0445 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f, \u0430 \u043d\u0435 \u0441\u0430\u043c\u043e\u0446\u0435\u043b\u044c.<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u0410 \u0447\u0442\u043e \u0432\u044b \u0434\u0443\u043c\u0430\u0435\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e\u0442 \u0441\u0447\u0435\u0442? \u0420\u0430\u0434 \u0431\u0443\u0434\u0443 \u0443\u0432\u0438\u0434\u0435\u0442\u044c \u0432\u0430\u0448\u0438 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0422\u0435\u043c\u0430 SLA \u2013 \u043f\u0440\u0435\u0434\u043c\u0435\u0442 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u043a \u0443\u0441\u043b\u0443\u0433\u0435, \u043d\u043e \u0438 \u0437\u043b\u043e\u0431\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u0435\u043c\u044b\u0439 \u043d\u0430 \u0443\u0447\u0435\u0431\u043d\u044b\u0445 \u043a\u0443\u0440\u0441\u0430\u0445. \u0418 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0442 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0434\u0430\u043b\u0435\u043a\u043e \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0438 \u043d\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f, \u043e\u0442\u0440\u0430\u0436\u0430\u0435\u043c\u044b\u0435 \u0432 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0438. \u201c\u0410\u0440\u0431\u0443\u0437\u043d\u044b\u0439\u201d \u044d\u0444\u0444\u0435\u043a\u0442, \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u043c\u044b \u0442\u043e\u0436\u0435, \u043a\u043e\u043d\u0435\u0447\u043d\u043e \u0436\u0435, \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u0435\u043c, \u043d\u043e \u0441\u0435\u0433\u043e\u0434\u043d\u044f \u0440\u0435\u0447\u044c \u043f\u043e\u0439\u0434\u0435\u0442 \u043d\u0435 \u043e\u0431 \u044d\u0442\u043e\u043c. \u00a0 SLA \u2013 \u044d\u0442\u043e \u0447\u0442\u043e? ITIL 4 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 SLA \u043a\u0430\u043a: \u201c\u0421\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043e\u0431 \u0443\u0440\u043e\u0432\u043d\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 (Service level agreement, SLA) &#8212; \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0435 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u043a \u0443\u0441\u043b\u0443\u0433\u0435, \u0438 \u043e\u0436\u0438\u0434\u0430\u0435\u043c\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c\u201d \u0421\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c, \u0442.\u0435. \u043c\u0435\u0436\u0434\u0443 \u0434\u0432\u0443\u043c\u044f \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0430\u043c\u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439. \u0417\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0434\u043e\u043b\u0436\u0435\u043d \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0441\u0432\u043e\u0438&#8230;<\/p>\n","protected":false},"author":36,"featured_media":37605,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,119,98,359],"tags":[],"class_list":["post-37603","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil","category-service-level-management","category-people-roles-and-tasks","category-insights"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA \u0438\u043b\u0438 \u0434\u043e\u0432\u0435\u0440\u0438\u0435? \u0427\u0435\u043c \u0443\u043a\u0440\u0435\u043f\u0438\u043c \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u2026 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0422\u0435\u043c\u0430 SLA \u2013 \u043f\u0440\u0435\u0434\u043c\u0435\u0442 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u043a \u0443\u0441\u043b\u0443\u0433\u0435, \u043d\u043e \u0438 \u0437\u043b\u043e\u0431\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u0435\u043c\u044b\u0439 \u043d\u0430 \u0443\u0447\u0435\u0431\u043d\u044b\u0445 \u043a\u0443\u0440\u0441\u0430\u0445. \u0418 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0442\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2022\/06\/sla-ili-doverie-chem-ukrepim-otnosheniya\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA \u0438\u043b\u0438 \u0434\u043e\u0432\u0435\u0440\u0438\u0435? \u0427\u0435\u043c \u0443\u043a\u0440\u0435\u043f\u0438\u043c \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u2026 &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0422\u0435\u043c\u0430 SLA \u2013 \u043f\u0440\u0435\u0434\u043c\u0435\u0442 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u044f \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u043a \u0443\u0441\u043b\u0443\u0433\u0435, \u043d\u043e \u0438 \u0437\u043b\u043e\u0431\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u0435\u043c\u044b\u0439 \u043d\u0430 \u0443\u0447\u0435\u0431\u043d\u044b\u0445 \u043a\u0443\u0440\u0441\u0430\u0445. \u0418 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0442\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2022\/06\/sla-ili-doverie-chem-ukrepim-otnosheniya\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-26T22:40:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-05T08:17:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2022\/06\/SLA.png\" \/>\n\t<meta property=\"og:image:width\" content=\"624\" \/>\n\t<meta property=\"og:image:height\" content=\"437\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"\u0418\u0433\u043e\u0440\u044c \u0424\u0430\u0434\u0435\u0435\u0432\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cleverics.ru\\\/digital\\\/2022\\\/06\\\/sla-ili-doverie-chem-ukrepim-otnosheniya\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cleverics.ru\\\/digital\\\/2022\\\/06\\\/sla-ili-doverie-chem-ukrepim-otnosheniya\\\/\"},\"author\":{\"name\":\"\u0418\u0433\u043e\u0440\u044c \u0424\u0430\u0434\u0435\u0435\u0432\",\"@id\":\"https:\\\/\\\/cleverics.ru\\\/digital\\\/#\\\/schema\\\/person\\\/f99fa010d552741ef14b9a05b7b8fea7\"},\"headline\":\"SLA \u0438\u043b\u0438 \u0434\u043e\u0432\u0435\u0440\u0438\u0435? 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