{"id":38119,"date":"2022-10-31T01:06:56","date_gmt":"2022-10-30T22:06:56","guid":{"rendered":"https:\/\/cleverics.ru\/digital\/?p=38119"},"modified":"2022-10-31T01:14:17","modified_gmt":"2022-10-30T22:14:17","slug":"itsm-statistika-ot-axelos","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2022\/10\/itsm-statistika-ot-axelos\/","title":{"rendered":"ITSM-\u0441\u0442\u0430\u0442\u0438\u0441\u0442\u0438\u043a\u0430 \u043e\u0442 AXELOS"},"content":{"rendered":"\n<p>\u0412 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0439 \u0437\u0430\u043c\u0435\u0442\u043a\u0435 \u00ab<a href=\"https:\/\/cleverics.ru\/digital\/2022\/10\/itsm-v-2023-godu-blizhe-chem-kazhetsya\">ITSM \u0432 2023 \u0433\u043e\u0434\u0443 \u2014 \u0431\u043b\u0438\u0436\u0435, \u0447\u0435\u043c \u043a\u0430\u0436\u0435\u0442\u0441\u044f<\/a>\u00bb \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u043b\u0430\u0441\u044c \u043b\u044e\u0431\u043e\u043f\u044b\u0442\u043d\u0430\u044f \u0442\u0430\u0431\u043b\u0438\u0446\u0430 \u0441 \u043e\u0446\u0435\u043d\u043a\u043e\u0439 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0451\u043d\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u0440\u043e\u0432\u043d\u0435\u0439 \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u044f ITSM-\u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u043c\u0443 \u043e\u0442\u0447\u0435\u0442\u0443 AXELOS 2022 ITSM (\u00abThe AXELOS 2022 ITSM Benchmarking Report\u00bb).<br \/>\u0418\u0437 \u0437\u0430\u043c\u0435\u0442\u043a\u0438 \u0421\u0442\u044d\u0444\u0430\u043d\u0430 \u041c\u0430\u043d\u043d\u0430 \u00ab9 \u0432\u0430\u0436\u043d\u044b\u0445 \u0444\u0430\u043a\u0442\u043e\u0432 ITSM-\u0441\u0442\u0430\u0442\u0438\u0441\u0442\u0438\u043a\u0438 \u0432 2022\u00bb (\u00ab<a href=\"https:\/\/itsm.tools\/important-itsm-statistics-2022\/\">9 Important ITSM Statistics for 2022<\/a>\u00bb) \u043c\u043e\u0436\u043d\u043e \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0435\u0449\u0451 \u0447\u0430\u0441\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0445 \u0438\u0437 \u044d\u0442\u043e\u0433\u043e \u043e\u0442\u0447\u0451\u0442\u0430. \u0412\u043e\u0442 \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0437 \u043d\u0438\u0445.<\/p>\n<h3>\u0423\u0441\u043f\u0435\u0445\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM<\/h3>\n<p>\u041f\u043e\u043b\u043e\u0432\u0438\u043d\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0441\u0447\u0438\u0442\u0430\u044e\u0442 \u0441\u0432\u043e\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 ITSM \u00ab\u0445\u043e\u0440\u043e\u0448\u0438\u043c\u0438\u00bb \u0438\u043b\u0438 \u00ab\u043e\u0442\u043b\u0438\u0447\u043d\u044b\u043c\u0438\u00bb. \u0421\u043b\u0435\u0434\u0443\u0435\u0442 \u0438\u043c\u0435\u0442\u044c \u0432 \u0432\u0438\u0434\u0443, \u0447\u0442\u043e \u044d\u0442\u043e <strong>\u0441\u0430\u043c\u043e<\/strong>\u043e\u0446\u0435\u043d\u043a\u0430 \u0443\u0441\u043f\u0435\u0448\u043d\u043e\u0441\u0442\u0438. \u0412\u0442\u043e\u0440\u0430\u044f \u043f\u043e\u043b\u043e\u0432\u0438\u043d\u0430 \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442\u043e\u0432 \u0441\u0447\u0438\u0442\u0430\u0435\u0442, \u0447\u0442\u043e \u0438\u043c \u0435\u0441\u0442\u044c \u043a\u0443\u0434\u0430 \u0440\u0430\u0441\u0442\u0438.<\/p>\n<h3>\u041a\u043e\u0440\u0440\u0435\u043b\u044f\u0446\u0438\u044f \u043c\u0435\u0436\u0434\u0443 \u0443\u0441\u043f\u0435\u0445\u0430\u043c\u0438 \u0432 ITSM \u0438 \u0446\u0438\u0444\u0440\u043e\u0432\u043e\u0439 \u0442\u0440\u0430\u043d\u0441\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438<\/h3>\n<p>\u041e\u043a\u043e\u043b\u043e 60 % \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043e\u043f\u0440\u043e\u0441\u0435 AXELOS \u043e\u0442\u043c\u0435\u0442\u0438\u043b\u0438 \u00ab\u043e\u0442\u043b\u0438\u0447\u043d\u044b\u0435\u00bb \u0443\u0441\u043f\u0435\u0445\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u0442\u0430\u043a\u0436\u0435 \u043e\u0442\u043c\u0435\u0442\u0438\u043b\u0438 \u0441\u0432\u043e\u0438 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u044f \u0432 \u0446\u0438\u0444\u0440\u043e\u0432\u043e\u0439 \u0442\u0440\u0430\u043d\u0441\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043a\u0430\u043a \u00ab\u043e\u0442\u043b\u0438\u0447\u043d\u044b\u0435\u00bb. \u0411\u043b\u0438\u0436\u0430\u0439\u0448\u0430\u044f \u043f\u043e \u0434\u043e\u043b\u0435 (10%) \u0433\u0440\u0443\u043f\u043f\u0430 \u0442\u0435\u0445, \u043a\u0442\u043e \u0442\u0430\u043a\u0436\u0435 \u0432\u044b\u0441\u043e\u043a\u043e \u043e\u0446\u0435\u043d\u0438\u043b \u0441\u0432\u043e\u0438 \u0443\u0441\u043f\u0435\u0445\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0446\u0438\u0444\u0440\u043e\u0432\u043e\u0439 \u0442\u0440\u0430\u043d\u0441\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u2013 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u043e\u0446\u0435\u043d\u0438\u0432\u0448\u0438\u0435 \u0441\u0432\u043e\u0438 \u0443\u0441\u043f\u0435\u0445\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u043a\u0430\u043a \u00ab\u0445\u043e\u0440\u043e\u0448\u0438\u0435\u00bb.<\/p>\n<h3>ITSM \u0438 ESM (Enterprise Service Management)<\/h3>\n<p>\u0421\u0440\u0435\u0434\u0438 \u0432\u0441\u0435\u0445 \u043e\u043f\u0440\u043e\u0448\u0435\u043d\u043d\u044b\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0432 51% \u0432 \u0440\u0430\u0431\u043e\u0442\u0435 \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u044b \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043d\u0430 \u0443\u0440\u043e\u0432\u043d\u0435 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f (ESM). \u0414\u043e\u043b\u044f \u0436\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u0432 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0432\u0435\u0434\u0451\u0442\u0441\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ESM, \u0441\u0440\u0435\u0434\u0438 \u00abITSM-\u043e\u0442\u043b\u0438\u0447\u043d\u0438\u043a\u043e\u0432\u00bb \u0441\u043e\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u0431\u043e\u043b\u0435\u0435 90%.<\/p>\n<p>\u041f\u043b\u044e\u0441, \u0434\u0430\u043d\u043d\u044b\u0435, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0431\u043e\u043b\u0435\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u043e \u0431\u044b\u043b\u0438 \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u043d\u044b \u0432 \u0443\u0436\u0435 \u0443\u043f\u043e\u043c\u044f\u043d\u0443\u0442\u043e\u0439 <a href=\"https:\/\/cleverics.ru\/digital\/2022\/10\/itsm-v-2023-godu-blizhe-chem-kazhetsya\">\u0437\u0430\u043c\u0435\u0442\u043a\u0435<\/a>.<\/p>\n<h3>\u0423\u0440\u043e\u0432\u043d\u0438 \u043e\u0441\u0432\u043e\u0435\u043d\u0438\u044f ITSM-\u043f\u0440\u0430\u043a\u0442\u0438\u043a<\/h3>\n<p>\u041a\u0430\u043a \u0438 \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c, \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 service desk \u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u0441\u0430\u043c\u044b\u0435 \u0432\u044b\u0441\u043e\u043a\u0438\u0435 \u043e\u0446\u0435\u043d\u043a\u0438 \u0432 \u043e\u043f\u0440\u043e\u0441\u0435 AXELOS Benchmark \u2014 \u0432 89 % \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u043e\u043d\u0438 \u0432\u044b\u0441\u0442\u0440\u043e\u0435\u043d\u044b \u0438 \u00ab\u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442\u00bb 52 % \u0438 49 % \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e. \u041e\u0434\u043d\u0430\u043a\u043e \u044d\u0442\u043e \u0435\u0434\u0438\u043d\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0434\u0432\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 ITSM, \u043f\u043e\u043b\u0443\u0447\u0438\u0432\u0448\u0438\u0435 \u0431\u043e\u043b\u0435\u0435 40% \u00ab\u0445\u043e\u0440\u043e\u0448\u0443\u044e \u0440\u0430\u0431\u043e\u0442\u0443\u00bb.<\/p>\n<p>\u041a\u0440\u043e\u043c\u0435 \u043f\u0435\u0440\u0435\u0447\u0438\u0441\u043b\u0435\u043d\u043d\u044b\u0445 \u0432 \u0437\u0430\u043c\u0435\u0442\u043a\u0435 \u041c\u0430\u043d\u043d\u0430 \u043f\u0440\u0438\u0432\u043e\u0434\u044f\u0442\u0441\u044f \u0435\u0449\u0451 \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0446\u0438\u0444\u0440\u044b \u043a\u0430\u043a \u0438\u0437 \u043e\u0442\u0447\u0451\u0442\u0430 AXELOS, \u0442\u0430\u043a \u0438 \u0434\u0440\u0443\u0433\u0438\u0445 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0439.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0412 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0439 \u0437\u0430\u043c\u0435\u0442\u043a\u0435 \u00abITSM \u0432 2023 \u0433\u043e\u0434\u0443 \u2014 \u0431\u043b\u0438\u0436\u0435, \u0447\u0435\u043c \u043a\u0430\u0436\u0435\u0442\u0441\u044f\u00bb \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u043b\u0430\u0441\u044c \u043b\u044e\u0431\u043e\u043f\u044b\u0442\u043d\u0430\u044f \u0442\u0430\u0431\u043b\u0438\u0446\u0430 \u0441 \u043e\u0446\u0435\u043d\u043a\u043e\u0439 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0451\u043d\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u0440\u043e\u0432\u043d\u0435\u0439 \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u044f ITSM-\u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0441\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u043c\u0443 \u043e\u0442\u0447\u0435\u0442\u0443 AXELOS 2022 ITSM (\u00abThe AXELOS 2022 ITSM Benchmarking Report\u00bb).\u0418\u0437 \u0437\u0430\u043c\u0435\u0442\u043a\u0438 \u0421\u0442\u044d\u0444\u0430\u043d\u0430 \u041c\u0430\u043d\u043d\u0430 \u00ab9 \u0432\u0430\u0436\u043d\u044b\u0445 \u0444\u0430\u043a\u0442\u043e\u0432 ITSM-\u0441\u0442\u0430\u0442\u0438\u0441\u0442\u0438\u043a\u0438 \u0432 2022\u00bb (\u00ab9 Important ITSM Statistics for 2022\u00bb) \u043c\u043e\u0436\u043d\u043e \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0435\u0449\u0451 \u0447\u0430\u0441\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0445 \u0438\u0437 \u044d\u0442\u043e\u0433\u043e \u043e\u0442\u0447\u0451\u0442\u0430. \u0412\u043e\u0442 \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0437 \u043d\u0438\u0445. \u0423\u0441\u043f\u0435\u0445\u0438 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 ITSM \u041f\u043e\u043b\u043e\u0432\u0438\u043d\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439 \u0441\u0447\u0438\u0442\u0430\u044e\u0442 \u0441\u0432\u043e\u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 ITSM \u00ab\u0445\u043e\u0440\u043e\u0448\u0438\u043c\u0438\u00bb \u0438\u043b\u0438 \u00ab\u043e\u0442\u043b\u0438\u0447\u043d\u044b\u043c\u0438\u00bb. \u0421\u043b\u0435\u0434\u0443\u0435\u0442 \u0438\u043c\u0435\u0442\u044c \u0432 \u0432\u0438\u0434\u0443, \u0447\u0442\u043e \u044d\u0442\u043e \u0441\u0430\u043c\u043e\u043e\u0446\u0435\u043d\u043a\u0430 \u0443\u0441\u043f\u0435\u0448\u043d\u043e\u0441\u0442\u0438. \u0412\u0442\u043e\u0440\u0430\u044f \u043f\u043e\u043b\u043e\u0432\u0438\u043d\u0430 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