{"id":4033,"date":"2011-01-17T12:03:52","date_gmt":"2011-01-17T09:03:52","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=4033"},"modified":"2011-01-17T12:03:52","modified_gmt":"2011-01-17T09:03:52","slug":"tension","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2011\/01\/tension\/","title":{"rendered":"\u0417\u043e\u043b\u043e\u0442\u0430\u044f \u0441\u0435\u0440\u0435\u0434\u0438\u043d\u0430"},"content":{"rendered":"

\u041a\u0430\u043a\u0438\u0435 \u043c\u044b, \u043b\u044e\u0434\u0438, \u0432\u0441\u0435-\u0442\u0430\u043a\u0438  \u0432\u0440\u0435\u0434\u043d\u044b\u0435. \u041b\u0435\u0442\u043e\u043c \u043d\u0430\u043c \u0436\u0430\u0440\u043a\u043e, \u0437\u0438\u043c\u043e\u0439 \u0445\u043e\u043b\u043e\u0434\u043d\u043e; \u043d\u0430 \u043c\u043e\u0440\u0435 \u0432\u043b\u0430\u0436\u043d\u043e, \u0432 \u043f\u0443\u0441\u0442\u044b\u043d\u0435 \u0441\u0443\u0445\u043e; \u0433\u043e\u043b\u043e\u043b\u0435\u0434 \u0441\u043a\u043e\u043b\u044c\u0437\u043a\u043e, \u043f\u0435\u0441\u043e\u043a \u0438 \u0441\u043e\u043b\u044c \u0433\u0440\u044f\u0437\u043d\u043e. \u0422\u0430\u043a\u0430\u044f \u0436\u0435 \u0431\u0435\u0434\u0430 \u0443 \u043d\u0430\u0441 \u043f\u0440\u043e\u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0438 \u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438.<\/p>\n

\u0422\u0440\u0443\u0434\u043d\u043e \u0434\u043e\u0437\u0432\u043e\u043d\u0438\u0442\u044c\u0441\u044f \u0434\u043e \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438 — \u043f\u043b\u043e\u0445\u043e, \u043b\u0435\u0433\u043a\u043e \u0434\u043e\u0437\u0432\u043e\u043d\u0438\u0442\u044c\u0441\u044f, \u043d\u043e \u043d\u0435 \u043f\u043e\u043c\u043e\u0433\u0430\u044e\u0442 \u0441\u0440\u0430\u0437\u0443, \u0430 \u0433\u043e\u0432\u043e\u0440\u044f\u0442, \u0447\u0442\u043e \u0440\u0430\u0437\u0431\u0435\u0440\u0443\u0442\u0441\u044f \u0438 \u043f\u0435\u0440\u0435\u0437\u0432\u043e\u043d\u044f\u0442 — \u0442\u043e\u0436\u0435 \u043f\u043b\u043e\u0445\u043e.  \u0427\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c \u0431\u0435\u0434\u043d\u044b\u043c \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430\u043c \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432? <\/p>\n

\u0412 \u043e\u0434\u043d\u043e\u043c \u0438\u0437 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0440\u0435\u0448\u0430\u043b\u0438 \u0442\u0430\u043a\u0443\u044e \u0437\u0430\u0434\u0430\u0447\u043a\u0443. \u0415\u0441\u0442\u044c \u0434\u0432\u0435 \u043c\u0435\u0442\u0440\u0438\u043a\u0438: "\u0414\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u044c \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438" \u0438 "\u041a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0445 \u043d\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438". \u041f\u043e\u043d\u044f\u0442\u043d\u043e, \u0447\u0442\u043e \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u043f\u043e \u043f\u0435\u0440\u0432\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0435, \u0441 \u0443\u0447\u0435\u0442\u043e\u043c \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432, \u0432\u0435\u0434\u0435\u0442 \u043a \u0443\u0445\u0443\u0434\u0448\u0435\u043d\u0438\u044e \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u043f\u043e \u0432\u0442\u043e\u0440\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0435. \u0412 \u0442\u0435\u0440\u043c\u0438\u043d\u0430\u0445 ITIL V3, \u044d\u0442\u043e Tension Metrics (\u0432 \u0440\u0443\u0441\u0441\u043a\u043e\u043c \u0433\u043b\u043e\u0441\u0441\u0430\u0440\u0438\u0438 \u0421\u043e\u043f\u0440\u044f\u0436\u0435\u043d\u043d\u044b\u0435 \u043c\u0435\u0442\u0440\u0438\u043a\u0438). \u0412 \u0438\u0442\u043e\u0433\u0435 \u0432\u043e\u043b\u0435\u0432\u044b\u043c \u0440\u0435\u0448\u0435\u043d\u0438\u0435\u043c \u0432\u044b\u0431\u0438\u0440\u0430\u043b\u0438, \u0447\u0442\u043e \u0434\u043b\u044f \u043d\u0430\u0441 \u0431\u043e\u043b\u0435\u0435 \u0432\u0430\u0436\u043d\u043e \u0438 \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043c\u044b \u0433\u043e\u0442\u043e\u0432\u044b \u0443\u0445\u0443\u0434\u0448\u0438\u0442\u044c \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u0432\u0442\u043e\u0440\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0438. \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u043f\u0440\u0438\u0435\u043c\u043b\u0435\u043c\u043e\u0435 \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u043f\u0435\u0440\u0432\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0438, \u043d\u043e \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u043d\u0435 \u0433\u043d\u0430\u043b\u0438\u0441\u044c \u0437\u0430 \u0438\u0434\u0435\u0430\u043b\u044c\u043d\u044b\u043c \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435\u043c, \u043f\u043e\u043d\u0438\u043c\u0430\u044f, \u0447\u0442\u043e \u044d\u0442\u043e \u043f\u0440\u0438\u0432\u0435\u0434\u0435\u0442 \u043a \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u043e \u043d\u0435\u0434\u043e\u043f\u0443\u0441\u0442\u0438\u043c\u044b\u043c \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044f\u043c \u0432\u0442\u043e\u0440\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0438. <\/p>\n

\u0412\u043e\u0442 \u0438 \u043a\u0430\u0436\u0435\u0442\u0441\u044f \u043c\u043d\u0435, \u0447\u0442\u043e \u0432 \u043b\u044e\u0431\u043e\u043c \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u0441\u0442\u043e\u0438\u0442 \u043f\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043d\u0430 \u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0438 \u043d\u0430\u0439\u0442\u0438 \u0442\u0430\u043a\u0438\u0435 \u043f\u0430\u0440\u044b, \u0435\u0441\u043b\u0438 \u043e\u043d\u0438 \u0435\u0441\u0442\u044c, \u0442\u043e \u043d\u0443\u0436\u043d\u043e \u043f\u043e\u043d\u044f\u0442\u044c, \u0447\u0442\u043e \u0432\u0430\u0436\u043d\u0435\u0435 \u0438 \u043a\u0430\u043a \u043e\u043d\u0438 \u0432\u043b\u0438\u044f\u044e\u0442 \u0434\u0440\u0443\u0433 \u043d\u0430 \u0434\u0440\u0443\u0433\u0430, \u043a\u0430\u043a\u0438\u0435 \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044f \u0434\u043b\u044f \u043d\u0430\u0441 \u0434\u043e\u043f\u0443\u0441\u0442\u0438\u043c\u044b. \u0417\u043d\u0430\u044f \u0437\u0430\u0440\u0430\u043d\u0435\u0435 \u043e \u0442\u0430\u043a\u0438\u0445 \u0432\u0437\u0430\u0438\u043c\u043e\u0441\u0432\u044f\u0437\u044f\u0445, \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0449\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u043c \u0438 \u0434\u043e\u0431\u0438\u0432\u0430\u0442\u044c\u0441\u044f \u0445\u043e\u0440\u043e\u0448\u0438\u0445 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432.<\/p>\n

\u0410 \u0432\u044b \u0447\u0442\u043e \u0434\u0443\u043c\u0430\u0435\u0442\u0435? \u041c\u043e\u0436\u0435\u0442 \u0443 \u043a\u043e\u0433\u043e \u0435\u0441\u0442\u044c \u0435\u0449\u0435 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b?<\/p>\n","protected":false},"excerpt":{"rendered":"

\u041a\u0430\u043a\u0438\u0435 \u043c\u044b, \u043b\u044e\u0434\u0438, \u0432\u0441\u0435-\u0442\u0430\u043a\u0438  \u0432\u0440\u0435\u0434\u043d\u044b\u0435. \u041b\u0435\u0442\u043e\u043c \u043d\u0430\u043c \u0436\u0430\u0440\u043a\u043e, \u0437\u0438\u043c\u043e\u0439 \u0445\u043e\u043b\u043e\u0434\u043d\u043e; \u043d\u0430 \u043c\u043e\u0440\u0435 \u0432\u043b\u0430\u0436\u043d\u043e, \u0432 \u043f\u0443\u0441\u0442\u044b\u043d\u0435 \u0441\u0443\u0445\u043e; \u0433\u043e\u043b\u043e\u043b\u0435\u0434 \u0441\u043a\u043e\u043b\u044c\u0437\u043a\u043e, \u043f\u0435\u0441\u043e\u043a \u0438 \u0441\u043e\u043b\u044c \u0433\u0440\u044f\u0437\u043d\u043e. \u0422\u0430\u043a\u0430\u044f \u0436\u0435 \u0431\u0435\u0434\u0430 \u0443 \u043d\u0430\u0441 \u043f\u0440\u043e\u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0438 \u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438. \u0422\u0440\u0443\u0434\u043d\u043e \u0434\u043e\u0437\u0432\u043e\u043d\u0438\u0442\u044c\u0441\u044f \u0434\u043e \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438 — \u043f\u043b\u043e\u0445\u043e, \u043b\u0435\u0433\u043a\u043e \u0434\u043e\u0437\u0432\u043e\u043d\u0438\u0442\u044c\u0441\u044f, \u043d\u043e \u043d\u0435 \u043f\u043e\u043c\u043e\u0433\u0430\u044e\u0442 \u0441\u0440\u0430\u0437\u0443, \u0430 \u0433\u043e\u0432\u043e\u0440\u044f\u0442, \u0447\u0442\u043e \u0440\u0430\u0437\u0431\u0435\u0440\u0443\u0442\u0441\u044f \u0438 \u043f\u0435\u0440\u0435\u0437\u0432\u043e\u043d\u044f\u0442 — \u0442\u043e\u0436\u0435 \u043f\u043b\u043e\u0445\u043e.  \u0427\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c \u0431\u0435\u0434\u043d\u044b\u043c \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430\u043c \u0432 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0445 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432?  \u0412 \u043e\u0434\u043d\u043e\u043c \u0438\u0437 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0440\u0435\u0448\u0430\u043b\u0438 \u0442\u0430\u043a\u0443\u044e \u0437\u0430\u0434\u0430\u0447\u043a\u0443. \u0415\u0441\u0442\u044c \u0434\u0432\u0435 \u043c\u0435\u0442\u0440\u0438\u043a\u0438: "\u0414\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u044c \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438" \u0438 "\u041a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0445 \u043d\u0430 \u043f\u0435\u0440\u0432\u043e\u0439 \u043b\u0438\u043d\u0438\u0438". \u041f\u043e\u043d\u044f\u0442\u043d\u043e, \u0447\u0442\u043e \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u043f\u043e \u043f\u0435\u0440\u0432\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0435, \u0441 \u0443\u0447\u0435\u0442\u043e\u043c \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432, \u0432\u0435\u0434\u0435\u0442 \u043a \u0443\u0445\u0443\u0434\u0448\u0435\u043d\u0438\u044e \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u043f\u043e \u0432\u0442\u043e\u0440\u043e\u0439 \u043c\u0435\u0442\u0440\u0438\u043a\u0435….<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,9,37,19,130],"tags":[],"class_list":["post-4033","post","type-post","status-publish","format-standard","hentry","category-itil","category-it-service-management","category-service-desk","category-metrics","category-incident-management"],"yoast_head":"\n\u0417\u043e\u043b\u043e\u0442\u0430\u044f \u0441\u0435\u0440\u0435\u0434\u0438\u043d\u0430 – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041a\u0430\u043a\u0438\u0435 \u043c\u044b, \u043b\u044e\u0434\u0438, \u0432\u0441\u0435-\u0442\u0430\u043a\u0438  \u0432\u0440\u0435\u0434\u043d\u044b\u0435. \u041b\u0435\u0442\u043e\u043c \u043d\u0430\u043c \u0436\u0430\u0440\u043a\u043e, \u0437\u0438\u043c\u043e\u0439 \u0445\u043e\u043b\u043e\u0434\u043d\u043e; 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