{"id":4054,"date":"2011-01-18T00:32:07","date_gmt":"2011-01-17T21:32:07","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=4054"},"modified":"2012-02-10T15:16:30","modified_gmt":"2012-02-10T11:16:30","slug":"eshhe-o-neglavnyx-knigax-itilv3-building-a-service-management-department","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2011\/01\/eshhe-o-neglavnyx-knigax-itilv3-building-a-service-management-department\/","title":{"rendered":"\u0415\u0449\u0435 \u043e \u043d\u0435\u0433\u043b\u0430\u0432\u043d\u044b\u0445 \u043a\u043d\u0438\u0433\u0430\u0445 ITILv3: Building a Service Management Department"},"content":{"rendered":"<p>\u041b\u0443\u0447\u0448\u0435 \u043f\u043e\u0437\u0434\u043d\u043e, \u0447\u0435\u043c \u043d\u0438\u043a\u043e\u0433\u0434\u0430. \u041d\u0435\u0434\u0430\u0432\u043d\u0435\u0435 <a href=\"https:\/\/realitsm.ru\/2010\/11\/novaya-kniga-itilv3-pism\/\">\u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435<\/a> \u0441\u0432\u0435\u0436\u0435\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 &quot;Planning to Implement Service Management&quot; \u043d\u0430\u043f\u043e\u043c\u043d\u0438\u043b\u043e \u043d\u0430\u043c \u043e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0443\u0436\u0435 \u0441\u043e\u043b\u0438\u0434\u043d\u043e\u0439 \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0435 &quot;\u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445&quot; \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0439 ITILv3. \u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u0435\u0439 \u0432 \u0420\u043e\u0441\u0441\u0438\u0438 \u043d\u0435 \u0438\u043c\u0435\u043b\u0438 \u0441\u043b\u0443\u0447\u0430\u044f \u043f\u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u0441 \u044d\u0442\u0438\u043c\u0438 \u043a\u043d\u0438\u0433\u0430\u043c\u0438. \u041f\u043e\u043f\u0440\u043e\u0431\u0443\u0435\u043c \u0432\u043e\u0441\u043f\u043e\u043b\u043d\u0438\u0442\u044c \u043f\u0440\u043e\u0431\u0435\u043b.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" align=\"right\" alt=\"\" height=\"306\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/PPT.jpg\" width=\"168\" \/><\/p>\n<p>30 \u0438\u044e\u043d\u044f 2008 \u0433\u043e\u0434\u0430 \u0431\u044b\u043b\u0430 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d\u0430, \u043d\u0430\u0432\u0435\u0440\u043d\u043e\u0435, \u0441\u0430\u043c\u0430\u044f \u0441\u043f\u043e\u0440\u043d\u0430\u044f \u0438\u0437 &quot;\u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445&quot; \u043a\u043d\u0438\u0433 ITILv3, &quot;<a href=\"http:\/\/www.tsoshop.co.uk\/bookstore.asp?FO=1159966&amp;ProductID=9780113310968&amp;Action=Book\">Building an ITIL-based Service Management Department<\/a>&quot;. \u041a\u043d\u0438\u0433\u0430 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043f\u043e\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0434\u0435\u043f\u0430\u0440\u0442\u0430\u043c\u0435\u043d\u0442, \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0438\u0439 \u043c\u043e\u0434\u0435\u043b\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u0443\u044e <a href=\"https:\/\/realitsm.ru\/category\/itil\/\">ITIL<\/a>, \u0438 \u0434\u0430\u0436\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043e\u0440\u0433\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b, &quot;\u0437\u0430\u0442\u043e\u0447\u0435\u043d\u043d\u043e\u0439&quot; \u043f\u043e\u0434 ITILv2 \u0438 ITILv3.&nbsp;<\/p>\n<p>\u041e\u0441\u043d\u043e\u0432\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u0431\u044a\u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0442\u0430\u043a \u043d\u0430\u0437\u044b\u0432\u0430\u0435\u043c\u044b\u0435 Fundamental Tasks (FT), \u0441\u0440\u0435\u0434\u0438 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0435\u0441\u0442\u044c ITIL Fundamental Tasks \u0438 Non-ITIL Fundamental&nbsp;Tasks. \u041e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 Fundamental Task \u043d\u0430\u0447\u0438\u043d\u0430\u0435\u0442\u0441\u044f&nbsp;\u0441\u043b\u043e\u0432\u0430\u043c\u0438 &quot;a function, activity or process that&#8230;&quot;.&nbsp;<\/p>\n<p>FT \u043e\u0431\u044a\u0435\u0434\u0438\u043d\u044f\u044e\u0442\u0441\u044f \u0432 AFTP (Associated FT Pack), \u0430 \u0438\u0437 \u043d\u0438\u0445 \u0441\u0442\u0440\u043e\u044f\u0442\u0441\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0435\u0434\u0438\u043d\u0438\u0446\u044b.&nbsp;<\/p>\n<p>\u041e\u0431\u044a\u0435\u043c \u043a\u043d\u0438\u0433\u0438 &#8212; 120 \u0441\u0442\u0440\u0430\u043d\u0438\u0446, \u0446\u0435\u043d\u0430 \u0432 \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u0438 &#8212; 32 \u0444\u0443\u043d\u0442\u0430 \u0441\u0442\u0435\u0440\u043b\u0438\u043d\u0433\u043e\u0432.&nbsp;<\/p>\n<p>\u0412 \u043a\u043d\u0438\u0433\u0435 \u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u0438 \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0445 \u0438\u043b\u043b\u044e\u0441\u0442\u0440\u0430\u0446\u0438\u0439.<\/p>\n<p>\u0421 <a href=\"http:\/\/www.tsoshop.co.uk\/gempdf\/Building_ITIL_SMD_Contents.pdf\">\u043e\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u0438 \u043f\u0435\u0440\u0432\u044b\u043c\u0438 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\u043c\u0438 \u043a\u043d\u0438\u0433\u0438 \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 TSO<\/a>.&nbsp;<\/p>\n<p>\u0412 \u043c\u0430\u0440\u0442\u0435 2010\u0433\u043e\u0434\u0430 \u0432 \u0431\u043b\u043e\u0433\u0435 \u0421\u043a\u0435\u043f\u0442\u0438\u043a\u0430 \u043f\u043e\u044f\u0432\u0438\u043b\u0430\u0441\u044c <a href=\"http:\/\/www.itskeptic.org\/review-building-itil-based-service-management-depa\">\u0440\u0435\u0446\u0435\u043d\u0437\u0438\u044f \u043d\u0430 \u043a\u043d\u0438\u0433\u0443<\/a>. \u041e\u0431\u0449\u0438\u0439 \u0442\u043e\u043d \u0440\u0435\u0446\u0435\u043d\u0437\u0438\u0438 \u043c\u043e\u0436\u043d\u043e \u043e\u0431\u043e\u0437\u043d\u0430\u0447\u0438\u0442\u044c \u043a\u0430\u043a &quot;\u0432\u0435\u0436\u043b\u0438\u0432\u043e\u0435 \u043d\u0435\u0434\u043e\u0443\u043c\u0435\u043d\u0438\u0435&quot;.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041b\u0443\u0447\u0448\u0435 \u043f\u043e\u0437\u0434\u043d\u043e, \u0447\u0435\u043c \u043d\u0438\u043a\u043e\u0433\u0434\u0430. \u041d\u0435\u0434\u0430\u0432\u043d\u0435\u0435 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u0441\u0432\u0435\u0436\u0435\u0439 \u0432\u0435\u0440\u0441\u0438\u0438 &quot;Planning to Implement Service Management&quot; \u043d\u0430\u043f\u043e\u043c\u043d\u0438\u043b\u043e \u043d\u0430\u043c \u043e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0443\u0436\u0435 \u0441\u043e\u043b\u0438\u0434\u043d\u043e\u0439 \u043f\u043e\u0434\u0431\u043e\u0440\u043a\u0435 &quot;\u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445&quot; \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0439 ITILv3. \u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u0435\u0439 \u0432 \u0420\u043e\u0441\u0441\u0438\u0438 \u043d\u0435 \u0438\u043c\u0435\u043b\u0438 \u0441\u043b\u0443\u0447\u0430\u044f \u043f\u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u0441 \u044d\u0442\u0438\u043c\u0438 \u043a\u043d\u0438\u0433\u0430\u043c\u0438. \u041f\u043e\u043f\u0440\u043e\u0431\u0443\u0435\u043c \u0432\u043e\u0441\u043f\u043e\u043b\u043d\u0438\u0442\u044c \u043f\u0440\u043e\u0431\u0435\u043b. 30 \u0438\u044e\u043d\u044f 2008 \u0433\u043e\u0434\u0430 \u0431\u044b\u043b\u0430 \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d\u0430, \u043d\u0430\u0432\u0435\u0440\u043d\u043e\u0435, \u0441\u0430\u043c\u0430\u044f \u0441\u043f\u043e\u0440\u043d\u0430\u044f \u0438\u0437 &quot;\u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445&quot; \u043a\u043d\u0438\u0433 ITILv3, &quot;Building an ITIL-based Service Management Department&quot;. \u041a\u043d\u0438\u0433\u0430 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043f\u043e\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0434\u0435\u043f\u0430\u0440\u0442\u0430\u043c\u0435\u043d\u0442, \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0438\u0439 \u043c\u043e\u0434\u0435\u043b\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u0443\u044e ITIL, \u0438 \u0434\u0430\u0436\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u043e\u0440\u0433\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b, &quot;\u0437\u0430\u0442\u043e\u0447\u0435\u043d\u043d\u043e\u0439&quot; \u043f\u043e\u0434 ITILv2 \u0438 ITILv3.&nbsp; \u041e\u0441\u043d\u043e\u0432\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u0431\u044a\u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0442\u0430\u043a \u043d\u0430\u0437\u044b\u0432\u0430\u0435\u043c\u044b\u0435 Fundamental Tasks (FT), \u0441\u0440\u0435\u0434\u0438 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0435\u0441\u0442\u044c ITIL Fundamental Tasks \u0438 Non-ITIL Fundamental&nbsp;Tasks. \u041e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435 Fundamental Task \u043d\u0430\u0447\u0438\u043d\u0430\u0435\u0442\u0441\u044f&nbsp;\u0441\u043b\u043e\u0432\u0430\u043c\u0438&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98,1,89,96,77],"tags":[],"class_list":["post-4054","post","type-post","status-publish","format-standard","hentry","category-people-roles-and-tasks","category-framework-international-news","category-corporate-news","category-everything","category-processes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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