{"id":4915,"date":"2011-04-15T08:24:31","date_gmt":"2011-04-15T05:24:31","guid":{"rendered":"24681 at http:\/\/www.itsmportal.com"},"modified":"2011-04-12T13:18:39","modified_gmt":"2011-04-12T10:18:39","slug":"itsmf-usa-i-forrester-research-provodyat-sovmestnoe-issledovanie","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2011\/04\/itsmf-usa-i-forrester-research-provodyat-sovmestnoe-issledovanie\/","title":{"rendered":"itSMF USA \u0438 Forrester Research \u043f\u0440\u043e\u0432\u043e\u0434\u044f\u0442 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435"},"content":{"rendered":"<p>ITSMf USA \u0438 Forrester Research \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0438 \u043e \u0441\u0442\u0430\u0440\u0442\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0442\u0435\u043c\u0443 &quot;\u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u0435 \u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438&quot;. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u044b \u0432 \u043a\u043e\u043d\u0446\u0435 \u0441\u0435\u043d\u0442\u044f\u0431\u0440\u044f \u043d\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438&nbsp;<span class=\"Apple-style-span\" style=\"font-family: Arial, Helvetica, sans-serif; line-height: 15px; color: rgb(0, 0, 0); \">Fusion 11 Conference. \u041c\u044b \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u0443\u0435\u043c \u0438\u0445 \u0438 \u0437\u0434\u0435\u0441\u044c.<\/span><\/p>\n<p>\u0418\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0441\u044f \u0432 \u0444\u043e\u0440\u043c\u0435 \u043e\u043f\u0440\u043e\u0441\u0430 \u0438 \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043e \u043d\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0435 \u0442\u0435\u043c\u044b:<\/p>\n<ul>\n<li>\u0420\u043e\u043b\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0432 \u0441\u043d\u0438\u0436\u0435\u043d\u0438\u0438 \u0440\u0430\u0437\u043e\u0431\u0449\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u043c\u0430\u043d\u0434, \u043e\u0442\u0432\u0435\u0447\u0430\u044e\u0449\u0438\u0445 \u0437\u0430 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443 \u0438 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f<\/li>\n<li>\u0423\u0440\u043e\u0432\u0435\u043d\u044c \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITIL, \u0438 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043e\u0441\u043e\u0437\u043d\u0430\u043d\u043d\u044b\u0445 \u0432\u044b\u0433\u043e\u0434 \u043e\u0442 \u043d\u0438\u0445<\/li>\n<li>\u0420\u043e\u043b\u044c \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u0438 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u0432 \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438<\/li>\n<li>\u0412\u043b\u0438\u044f\u043d\u0438\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432\u044b\u0441\u0448\u0435\u0433\u043e \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430 \u043d\u0430 \u0433\u043b\u0443\u0431\u0438\u043d\u0443 \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0438 \u043e\u0441\u043e\u0437\u043d\u0430\u043d\u043d\u044b\u0445 \u0432\u044b\u0433\u043e\u0434<\/li>\n<li>\u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u0435 ITIL v3<\/li>\n<li>\u0412\u043b\u0438\u044f\u043d\u0438\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f \u043d\u0430 \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.itsmfusa.org\/files\/ease_itSMF_USA_Forrester_Study_v1_4_DI462011.pdf\">\u041f\u043e\u043b\u043d\u044b\u0439 \u043f\u0440\u0435\u0441\u0441-\u0440\u0435\u043b\u0438\u0437<\/a> \u0447\u0438\u0442\u0430\u0439\u0442\u0435 \u043d\u0430 \u0441\u0430\u0439\u0442\u0435 ITSMf USA.<\/p>\n<p>\u0425\u043e\u0442\u044f \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043e \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0436\u0434\u0435 \u0432\u0441\u0435\u0433\u043e \u043d\u0430 \u0421\u0428\u0410, <a href=\"http:\/\/bit.ly\/fxpPQJ\">\u043f\u043e\u0443\u0447\u0430\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u0432 \u043e\u043f\u0440\u043e\u0441\u0435<\/a>&nbsp;\u043c\u043e\u0436\u0435\u0442 \u043b\u044e\u0431\u043e\u0439 \u0436\u0435\u043b\u0430\u044e\u0449\u0438\u0439. 60 \u043e\u0442\u0432\u0435\u0442\u043e\u0432 \u043d\u0430 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0437\u0430\u043d\u0438\u043c\u0430\u044e\u0442 \u043d\u0435 \u0431\u043e\u043b\u0435\u0435 20 \u043c\u0438\u043d\u0443\u0442 \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u0430 \u0432 \u043a\u043e\u043d\u0446\u0435 \u0432\u0430\u043c \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0430\u0442 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u043e\u0442\u0447\u0435\u0442 Forrester \u043f\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u0435.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITSMf USA \u0438 Forrester Research \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0438 \u043e \u0441\u0442\u0430\u0440\u0442\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0442\u0435\u043c\u0443 &quot;\u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u0435 \u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438&quot;. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u044b \u0432 \u043a\u043e\u043d\u0446\u0435 \u0441\u0435\u043d\u0442\u044f\u0431\u0440\u044f \u043d\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438&nbsp;Fusion 11 Conference. \u041c\u044b \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u0443\u0435\u043c \u0438\u0445 \u0438 \u0437\u0434\u0435\u0441\u044c. \u0418\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0441\u044f \u0432 \u0444\u043e\u0440\u043c\u0435 \u043e\u043f\u0440\u043e\u0441\u0430 \u0438 \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043e \u043d\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0435 \u0442\u0435\u043c\u044b: \u0420\u043e\u043b\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0432 \u0441\u043d\u0438\u0436\u0435\u043d\u0438\u0438 \u0440\u0430\u0437\u043e\u0431\u0449\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u043c\u0430\u043d\u0434, \u043e\u0442\u0432\u0435\u0447\u0430\u044e\u0449\u0438\u0445 \u0437\u0430 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443 \u0438 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0423\u0440\u043e\u0432\u0435\u043d\u044c \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 ITIL, \u0438 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043e\u0441\u043e\u0437\u043d\u0430\u043d\u043d\u044b\u0445 \u0432\u044b\u0433\u043e\u0434 \u043e\u0442 \u043d\u0438\u0445 \u0420\u043e\u043b\u044c \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u0438 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u0432 \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0412\u043b\u0438\u044f\u043d\u0438\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432\u044b\u0441\u0448\u0435\u0433\u043e \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430 \u043d\u0430 \u0433\u043b\u0443\u0431\u0438\u043d\u0443 \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0438 \u043e\u0441\u043e\u0437\u043d\u0430\u043d\u043d\u044b\u0445 \u0432\u044b\u0433\u043e\u0434 \u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u0435 ITIL v3 \u0412\u043b\u0438\u044f\u043d\u0438\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f \u043d\u0430 \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,89],"tags":[],"class_list":["post-4915","post","type-post","status-publish","format-standard","hentry","category-framework-international-news","category-corporate-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>itSMF USA \u0438 Forrester Research \u043f\u0440\u043e\u0432\u043e\u0434\u044f\u0442 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"ITSMf USA \u0438 Forrester Research \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0438 \u043e \u0441\u0442\u0430\u0440\u0442\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0442\u0435\u043c\u0443 &quot;\u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u0435 \u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2011\/04\/itsmf-usa-i-forrester-research-provodyat-sovmestnoe-issledovanie\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"itSMF USA \u0438 Forrester Research \u043f\u0440\u043e\u0432\u043e\u0434\u044f\u0442 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"ITSMf USA \u0438 Forrester Research \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0438 \u043e \u0441\u0442\u0430\u0440\u0442\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0442\u0435\u043c\u0443 &quot;\u041f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u0432\u043b\u0438\u044f\u043d\u0438\u0435 \u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2011\/04\/itsmf-usa-i-forrester-research-provodyat-sovmestnoe-issledovanie\/\" \/>\n<meta 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