{"id":5029,"date":"2011-04-25T20:49:28","date_gmt":"2011-04-25T17:49:28","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=5029"},"modified":"2011-07-19T11:44:29","modified_gmt":"2011-07-19T08:44:29","slug":"legkij-xudoj-polnyj-itil-kakaya-raznica","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2011\/04\/legkij-xudoj-polnyj-itil-kakaya-raznica\/","title":{"rendered":"&#171;\u041b\u0435\u0433\u043a\u0438\u0439&#187;, &#171;\u0445\u0443\u0434\u043e\u0439&#187;, &#171;\u043f\u043e\u043b\u043d\u044b\u0439&#187; ITIL &#8212; \u043a\u0430\u043a\u0430\u044f \u0440\u0430\u0437\u043d\u0438\u0446\u0430?"},"content":{"rendered":"<p>\u042f\u043d \u0432\u0430\u043d \u0411\u043e\u043d \u043d\u0430\u043f\u0438\u0441\u0430\u043b <a href=\"http:\/\/www.itsmportal.com\/columns\/itil-lite-fat-skinny-full-or%E2%80%A6\">\u043d\u043e\u0432\u0443\u044e \u0441\u0442\u0430\u0442\u044c\u044e<\/a> \u043d\u0430 itsmportal.com<\/p>\n<p>\u041e\u043d \u043a\u0440\u0438\u0442\u0438\u043a\u0443\u0435\u0442 <a href=\"https:\/\/realitsm.ru\/category\/itil\/\">ITIL<\/a> \u0438 \u0432\u0441\u0435 \u0435\u0433\u043e \u0443\u043c\u0435\u043d\u044c\u0448\u0435\u043d\u043d\u044b\u0435 \u0438 \u0430\u0434\u0430\u043f\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043d\u044b\u0435 (\u0442\u0438\u043f\u0430 ITIL Lite) \u0437\u0430 \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u0430 \u043a \u0441\u0438\u0441\u0442\u0435\u043c\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438.&nbsp;<\/p>\n<p>&quot;\u0417\u0440\u0435\u043b\u043e\u0441\u0442\u044c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u044e\u0449\u0435\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 &#8212; \u0432 \u0441\u043c\u044b\u0441\u043b\u0435 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u043f\u0440\u0438\u0431\u0430\u0432\u043a\u0438 \u0432 \u0426\u0435\u043f\u043e\u0447\u043a\u0435 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 &#8212; \u043f\u043e\u0445\u043e\u0436\u0430 \u043d\u0430 <a href=\"http:\/\/ru.wikipedia.org\/wiki\/%D0%9F%D0%B8%D1%80%D0%B0%D0%BC%D0%B8%D0%B4%D0%B0_%D0%BF%D0%BE%D1%82%D1%80%D0%B5%D0%B1%D0%BD%D0%BE%D1%81%D1%82%D0%B5%D0%B9_%D0%BF%D0%BE_%D0%9C%D0%B0%D1%81%D0%BB%D0%BE%D1%83\">\u043f\u0438\u0440\u0430\u043c\u0438\u0434\u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439 \u041c\u0430\u0441\u043b\u043e\u0443<\/a>: \u043d\u0435\u043b\u044c\u0437\u044f \u043f\u0440\u043e\u0434\u0432\u0438\u043d\u0443\u0442\u044c\u0441\u044f \u043d\u0430 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c, \u043d\u0435 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0438\u0432 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0432\u0441\u0435\u0445 \u043f\u0440\u0435\u0434\u044b\u0434\u0443\u0448\u0438\u0445. \u041d\u0438\u0436\u043d\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c &#8212;<strong> \u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u0445<\/strong> (\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0430\u0440\u043a\u043e\u043c \u043a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u043e\u0432, \u0441\u0435\u0440\u0432\u0435\u0440\u043e\u0432 \u0438 \u0441\u0435\u0442\u044c\u044e). \u041f\u043e\u043b\u0443\u0447\u0438\u0432 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u043d\u0430\u0434 \u044d\u0442\u0438\u043c \u0443\u0440\u043e\u0432\u043d\u0435\u043c, \u043c\u043e\u0436\u043d\u043e \u043f\u0435\u0440\u0435\u0445\u043e\u0434\u0438\u0442\u044c \u043d\u0430 <strong>\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b<\/strong>, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u0435 \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u044b\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b. \u0422\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0442\u043e\u043c \u043c\u043e\u0436\u043d\u043e \u0444\u043e\u043a\u0443\u0441\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430\u0445 \u0432 \u0432\u043e\u0441\u043f\u0440\u0438\u044f\u0442\u0438\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 &#8212; <strong>\u0443\u0441\u043b\u0443\u0433\u0430\u0445<\/strong>. <\/p>\n<p>\u042d\u0442\u0438 \u0442\u0440\u0438 \u0443\u0440\u043e\u0432\u043d\u044f \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0441\u043e\u0431\u043e\u0439 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0444\u043e\u043a\u0443\u0441 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u0441\u0442\u0430\u0440\u0430\u044e\u0449\u0435\u0439\u0441\u044f \u0432\u044b\u0434\u0430\u0432\u0430\u0442\u044c \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0441\u043e\u043e\u0431\u0440\u0430\u0437\u043d\u043e \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c. \u0411\u043e\u043b\u044c\u0448\u043e\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0438\u0441\u0445\u043e\u0434\u0438\u0442, \u043a\u043e\u0433\u0434\u0430 \u0443\u0441\u043b\u0443\u0433\u0438 \u043d\u0430\u0445\u043e\u0434\u044f\u0442\u0441\u044f \u043f\u043e\u0434 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0435\u043c, \u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u043c\u043e\u0436\u0435\u0442 \u0441 \u043d\u0438\u043c\u0438 &quot;\u043f\u043e\u0438\u0433\u0440\u0430\u0442\u044c\u0441\u044f&quot;. \u0422\u043e\u043b\u044c\u043a\u043e \u0442\u043e\u0433\u0434\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u043c\u043e\u0436\u0435\u0442 \u0441\u0444\u043e\u043a\u0443\u0441\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f <strong>\u043d\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0430\u0445 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430<\/strong>, \u0438 \u043f\u043e\u0434\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0442\u044c\u0441\u044f \u043f\u043e\u0434 \u043d\u0435\u0433\u043e. \u041d\u0430\u043a\u043e\u043d\u0435\u0446, \u043a\u043e\u0433\u0434\u0430 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u044b \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 \u0443\u0447\u0442\u0435\u043d\u044b \u0438 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u0438\u0440\u0443\u044e\u0442\u0441\u044f, \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0435\u0439 \u043c\u043e\u0436\u043d\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c<strong> \u043a\u0430\u043a \u0431\u0438\u0437\u043d\u0435\u0441\u043e\u043c<\/strong>, \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u044f \u043d\u0430 \u0441\u0435\u0431\u044f \u0437\u0430\u0442\u0440\u0430\u0442\u044b \u0438 \u0440\u0438\u0441\u043a\u0438 \u0438 \u0441\u0442\u0438\u043c\u0443\u043b\u0438\u0440\u0443\u044f \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430 (\u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0434\u0443\u043a\u0442\u044b), \u0443\u0447\u0430\u0441\u0442\u0432\u0443\u044f \u0432 \u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u043d\u0430\u043f\u0440\u044f\u043c\u0443\u044e&quot;.<\/p>\n<p>\u042f\u043d \u0441\u0447\u0438\u0442\u0430\u0435\u0442, \u0447\u0442\u043e ITIL v3, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044f \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0439 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u044b\u043c \u0446\u0438\u043a\u043b\u043e\u043c \u0443\u0441\u043b\u0443\u0433, \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u043e \u043d\u0435 \u0443\u0447\u0438\u0442\u044b\u0432\u0430\u0435\u0442 \u043f\u043e\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u0435 \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u043e\u0439 \u0438 \u0437\u0440\u0435\u043b\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043e\u043c \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f ISO 20000.<\/p>\n<p>\u041d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u044c \u0442\u0430\u043a\u043e\u0439 \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043d\u043e\u0439 \u043c\u043e\u0434\u0435\u043b\u0438&nbsp;\u042f\u043d&nbsp;\u043f\u0440\u0438\u0437\u043d\u0430\u0435\u0442 \u0438 \u0443\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u043d\u0430 \u0433\u043e\u043b\u043b\u0430\u043d\u0434\u0441\u043a\u0438\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u0432 \u044d\u0442\u043e\u043c \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0438.<\/p>\n<p>\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u043f\u0440\u0438\u0433\u043e\u0434\u0438\u0442\u0441\u044f \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c \u0438\u0437<a href=\"http:\/\/www.itsmf.kz\/forum\/\"> itsmf.kz,<\/a> \u0437\u0430\u0434\u0430\u0432\u0448\u0438\u043c\u0441\u044f \u043f\u043e\u0445\u043e\u0436\u0435\u0439 \u0446\u0435\u043b\u044c\u044e.<\/p>\n<p>\u0410 \u0447\u0442\u043e \u0434\u0443\u043c\u0430\u0435\u0442\u0435 \u0412\u044b? \u041d\u0443\u0436\u043d\u0430 \u043b\u0438 \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u0430\u044f, \u0437\u0440\u0435\u043b\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0418\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e \u043e\u0442 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u042f\u043d \u0432\u0430\u043d \u0411\u043e\u043d \u043d\u0430\u043f\u0438\u0441\u0430\u043b \u043d\u043e\u0432\u0443\u044e \u0441\u0442\u0430\u0442\u044c\u044e \u043d\u0430 itsmportal.com \u041e\u043d \u043a\u0440\u0438\u0442\u0438\u043a\u0443\u0435\u0442 ITIL \u0438 \u0432\u0441\u0435 \u0435\u0433\u043e \u0443\u043c\u0435\u043d\u044c\u0448\u0435\u043d\u043d\u044b\u0435 \u0438 \u0430\u0434\u0430\u043f\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u043d\u044b\u0435 (\u0442\u0438\u043f\u0430 ITIL Lite) \u0437\u0430 \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u0430 \u043a \u0441\u0438\u0441\u0442\u0435\u043c\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438.&nbsp; &quot;\u0417\u0440\u0435\u043b\u043e\u0441\u0442\u044c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u044e\u0449\u0435\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 &#8212; \u0432 \u0441\u043c\u044b\u0441\u043b\u0435 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u043f\u0440\u0438\u0431\u0430\u0432\u043a\u0438 \u0432 \u0426\u0435\u043f\u043e\u0447\u043a\u0435 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 &#8212; \u043f\u043e\u0445\u043e\u0436\u0430 \u043d\u0430 \u043f\u0438\u0440\u0430\u043c\u0438\u0434\u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439 \u041c\u0430\u0441\u043b\u043e\u0443: \u043d\u0435\u043b\u044c\u0437\u044f \u043f\u0440\u043e\u0434\u0432\u0438\u043d\u0443\u0442\u044c\u0441\u044f \u043d\u0430 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c, \u043d\u0435 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0438\u0432 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f \u0432\u0441\u0435\u0445 \u043f\u0440\u0435\u0434\u044b\u0434\u0443\u0448\u0438\u0445. \u041d\u0438\u0436\u043d\u0438\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c &#8212; \u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u0445 (\u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0430\u0440\u043a\u043e\u043c \u043a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u043e\u0432, \u0441\u0435\u0440\u0432\u0435\u0440\u043e\u0432 \u0438 \u0441\u0435\u0442\u044c\u044e). \u041f\u043e\u043b\u0443\u0447\u0438\u0432 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u043d\u0430\u0434 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