{"id":8518,"date":"2012-02-23T09:00:57","date_gmt":"2012-02-23T05:00:57","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=8518"},"modified":"2012-02-22T16:53:27","modified_gmt":"2012-02-22T12:53:27","slug":"at-your-service-feb-2011","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/","title":{"rendered":"At Your Service: \u0444\u0435\u0432\u0440\u0430\u043b\u044c 2012"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" align=\"right\" alt=\"\" height=\"200\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/at_your_service_feb12.JPG\" width=\"143\" \/>\u0412\u0447\u0435\u0440\u0430 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0435\u0440\u0432\u044b\u0439 \u0432 2012 \u0433\u043e\u0434\u0443 \u043d\u043e\u043c\u0435\u0440 \u043e\u0444\u0438\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0436\u0443\u0440\u043d\u0430\u043b\u0430 itSMF &quot;At Your Service&quot;. \u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u0432 \u044d\u0442\u043e\u043c \u0432\u044b\u043f\u0443\u0441\u043a\u0435:<\/p>\n<ul>\n<li>\u0421\u0442\u0430\u0442\u044c\u044e \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u0437 \u0430\u0432\u0442\u043e\u0440\u043e\u0432 ITIL 1, 2 \u0438 3 \u041a\u043e\u043b\u0438\u043d\u0430 \u0420\u0430\u0434\u0434\u0430: <strong>&quot;\u041b\u0438\u0447\u043d\u043e\u0441\u0442\u0438, \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f, \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438&quot;<\/strong><\/li>\n<li>\u0411\u043e\u043b\u044c\u0448\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043d\u0430 \u043d\u0435\u043e\u0436\u0438\u0434\u0430\u043d\u043d\u0443\u044e \u0442\u0435\u043c\u0443: &quot;<strong>ITSM \u0438 \u041e\u0431\u043b\u0430\u043a\u043e<\/strong>&quot; \u043e\u0442 \u0424\u0438\u043b\u043b\u0438\u0441 \u0414\u0440\u044e\u043a\u0435\u0440. \u041f\u043e\u0447\u0438\u0442\u0430\u0442\u044c \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e, \u0445\u043e\u0442\u044f \u0431\u044b \u0434\u043e \u043a\u043e\u043d\u0446\u0430 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u0440\u0430\u0437\u0434\u0435\u043b\u0430 &quot;\u0421\u0442\u0440\u0430\u0445 \u0438 \u043d\u0435\u043d\u0430\u0432\u0438\u0441\u0442\u044c \u0432 \u0441\u0435\u0440\u0432\u0435\u0440\u043d\u043e\u0439&quot;.<\/li>\n<li><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0443\u0441\u043f\u0435\u0445\u0430 \u043e\u0442 \u0432\u0435\u043d\u0434\u043e\u0440\u0430 \u041f\u041e<\/strong>: \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0432 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0415\u0441\u043b\u0438 \u043a\u043e\u0440\u043e\u0442\u043a\u043e: \u0443 \u0432\u0435\u043d\u0434\u043e\u0440\u0430 \u0432\u0441\u0451 \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c. \u0421\u0442\u0430\u0442\u044c\u044f \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u043d\u043e\u0435 \u0438 \u043f\u0440\u0438\u043a\u043b\u0430\u0434\u043d\u043e\u0435 \u0442\u043e\u043b\u043a\u043e\u0432\u0430\u043d\u0438\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u044f SKMS \u0438\u0437 ITIL V3.<\/li>\n<li>\u041b\u0443\u0447\u0448\u0443\u044e <strong>ITSM-\u0441\u0442\u0430\u0442\u044c\u044e 2011 \u043f\u043e \u0432\u0435\u0440\u0441\u0438\u0438 ITSMF \u042f\u043f\u043e\u043d\u0438\u0438<\/strong>. \u041a\u0435\u043d\u0448\u0443 \u0421\u0443\u0433\u0438\u0442\u0430\u043d\u0438 \u0437\u0430\u0434\u0430\u043b\u0441\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u043c &quot;\u041a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c ITIL \u0432 \u0446\u0435\u043f\u043e\u0447\u043a\u0435 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438?&quot;. \u041d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043c\u043e\u0434\u0435\u043b\u0435\u0439 \u0438 KPI, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0437\u0430\u043d\u044f\u0442\u043d\u044b\u0439 \u0441\u0442\u0438\u043b\u044c \u0438\u0437\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u0430.<\/li>\n<\/ul>\n<p>\u0421 \u044d\u0442\u043e\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 ITSMF \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0441\u043a\u0430\u0447\u0430\u0442\u044c <a href=\"http:\/\/www.emagcloud.com\/AtYourService\/V2_Issue_1_February_2012\/pubData\/source\/V2%20Issue%201%20February%202012.pdf\">PDF<\/a>, \u043d\u043e \u0438 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0441\u0441\u044b\u043b\u043a\u0443 \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f \u0436\u0443\u0440\u043d\u0430\u043b\u0430 <a href=\"http:\/\/www.emagcloud.com\/AtYourService\/V2_Issue_1_February_2012\/index.html#\/1\/\">\u043d\u0430 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0445 \u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u0430\u0445<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0412\u0447\u0435\u0440\u0430 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0435\u0440\u0432\u044b\u0439 \u0432 2012 \u0433\u043e\u0434\u0443 \u043d\u043e\u043c\u0435\u0440 \u043e\u0444\u0438\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0436\u0443\u0440\u043d\u0430\u043b\u0430 itSMF &quot;At Your Service&quot;. \u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u0432 \u044d\u0442\u043e\u043c \u0432\u044b\u043f\u0443\u0441\u043a\u0435: \u0421\u0442\u0430\u0442\u044c\u044e \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u0437 \u0430\u0432\u0442\u043e\u0440\u043e\u0432 ITIL 1, 2 \u0438 3 \u041a\u043e\u043b\u0438\u043d\u0430 \u0420\u0430\u0434\u0434\u0430: &quot;\u041b\u0438\u0447\u043d\u043e\u0441\u0442\u0438, \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f, \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438&quot; \u0411\u043e\u043b\u044c\u0448\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u043d\u0430 \u043d\u0435\u043e\u0436\u0438\u0434\u0430\u043d\u043d\u0443\u044e \u0442\u0435\u043c\u0443: &quot;ITSM \u0438 \u041e\u0431\u043b\u0430\u043a\u043e&quot; \u043e\u0442 \u0424\u0438\u043b\u043b\u0438\u0441 \u0414\u0440\u044e\u043a\u0435\u0440. \u041f\u043e\u0447\u0438\u0442\u0430\u0442\u044c \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e, \u0445\u043e\u0442\u044f \u0431\u044b \u0434\u043e \u043a\u043e\u043d\u0446\u0430 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u0440\u0430\u0437\u0434\u0435\u043b\u0430 &quot;\u0421\u0442\u0440\u0430\u0445 \u0438 \u043d\u0435\u043d\u0430\u0432\u0438\u0441\u0442\u044c \u0432 \u0441\u0435\u0440\u0432\u0435\u0440\u043d\u043e\u0439&quot;. \u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0443\u0441\u043f\u0435\u0445\u0430 \u043e\u0442 \u0432\u0435\u043d\u0434\u043e\u0440\u0430 \u041f\u041e: \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0432 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0415\u0441\u043b\u0438 \u043a\u043e\u0440\u043e\u0442\u043a\u043e: \u0443 \u0432\u0435\u043d\u0434\u043e\u0440\u0430 \u0432\u0441\u0451 \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c. \u0421\u0442\u0430\u0442\u044c\u044f \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u0440\u0430\u0441\u0448\u0438\u0440\u0435\u043d\u043d\u043e\u0435 \u0438 \u043f\u0440\u0438\u043a\u043b\u0430\u0434\u043d\u043e\u0435 \u0442\u043e\u043b\u043a\u043e\u0432\u0430\u043d\u0438\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u044f SKMS \u0438\u0437 ITIL V3. \u041b\u0443\u0447\u0448\u0443\u044e ITSM-\u0441\u0442\u0430\u0442\u044c\u044e 2011 \u043f\u043e \u0432\u0435\u0440\u0441\u0438\u0438 ITSMF \u042f\u043f\u043e\u043d\u0438\u0438. \u041a\u0435\u043d\u0448\u0443 \u0421\u0443\u0433\u0438\u0442\u0430\u043d\u0438 \u0437\u0430\u0434\u0430\u043b\u0441\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u043c &quot;\u041a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c ITIL \u0432&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[85,1,89,12],"tags":[],"class_list":["post-8518","post","type-post","status-publish","format-standard","hentry","category-analytics","category-framework-international-news","category-corporate-news","category-itsm-humour-fun"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>At Your Service: \u0444\u0435\u0432\u0440\u0430\u043b\u044c 2012 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0412\u0447\u0435\u0440\u0430 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0435\u0440\u0432\u044b\u0439 \u0432 2012 \u0433\u043e\u0434\u0443 \u043d\u043e\u043c\u0435\u0440 \u043e\u0444\u0438\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0436\u0443\u0440\u043d\u0430\u043b\u0430 itSMF &quot;At Your Service&quot;. \u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u0432 \u044d\u0442\u043e\u043c \u0432\u044b\u043f\u0443\u0441\u043a\u0435: \u0421\u0442\u0430\u0442\u044c\u044e \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u0437 \u0430\u0432\u0442\u043e\u0440\u043e\u0432\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"At Your Service: \u0444\u0435\u0432\u0440\u0430\u043b\u044c 2012 &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0412\u0447\u0435\u0440\u0430 \u0431\u044b\u043b \u043e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0435\u0440\u0432\u044b\u0439 \u0432 2012 \u0433\u043e\u0434\u0443 \u043d\u043e\u043c\u0435\u0440 \u043e\u0444\u0438\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0436\u0443\u0440\u043d\u0430\u043b\u0430 itSMF &quot;At Your Service&quot;. \u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u0432 \u044d\u0442\u043e\u043c \u0432\u044b\u043f\u0443\u0441\u043a\u0435: \u0421\u0442\u0430\u0442\u044c\u044e \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u0437 \u0430\u0432\u0442\u043e\u0440\u043e\u0432\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2012-02-23T05:00:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realitsm.ru\/wp-content\/uploads\/at_your_service_feb12.JPG\" \/>\n<meta name=\"author\" content=\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/\"},\"author\":{\"name\":\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/c4da3fe2bc21ae2e871bbf088338490c\"},\"headline\":\"At Your Service: \u0444\u0435\u0432\u0440\u0430\u043b\u044c 2012\",\"datePublished\":\"2012-02-23T05:00:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/\"},\"wordCount\":141,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/02\/at-your-service-feb-2011\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/realitsm.ru\/wp-content\/uploads\/at_your_service_feb12.JPG\",\"articleSection\":[\"\u0410\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430: \u0442\u043e\u0447\u043a\u0430 \u0437\u0440\u0435\u043d\u0438\u044f\",\"\u0418\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438 \u0437\u043d\u0430\u043d\u0438\u0439\",\"\u041d\u043e\u0432\u043e\u0441\u0442\u0438 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