{"id":8705,"date":"2012-03-27T09:00:53","date_gmt":"2012-03-27T05:00:53","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=8705"},"modified":"2014-03-23T13:30:15","modified_gmt":"2014-03-23T09:30:15","slug":"itsm-is-here","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/03\/itsm-is-here\/","title":{"rendered":"ITSM \u0443\u0436\u043e \u043f\u0440\u044b\u0439\u0448\u043e\u045e"},"content":{"rendered":"

\n\t\u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043f\u043e\u0431\u044b\u0432\u0430\u043b\u0438 \u0441 \u0420\u043e\u043c\u0430\u043d\u043e\u043c \u0432 \u041c\u0438\u043d\u0441\u043a\u0435 \u043d\u0430 \u043f\u0440\u043e\u0444\u0438\u043b\u044c\u043d\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 "\u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 2012". \u0414\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u0438\u0437\u043d\u0430\u0442\u044c\u0441\u044f, \u0447\u0442\u043e \u0434\u043e \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u043c\u043e\u043c\u0435\u043d\u0442\u0430 \u043d\u0435 \u0437\u043d\u0430\u043b \u043a\u0443\u0434\u0430 \u043f\u043e\u043f\u0430\u0434\u0443 — \u0447\u0442\u043e \u0431\u0443\u0434\u0435\u0442 \u0437\u0430 \u0441\u043e\u0431\u044b\u0442\u0438\u0435, \u043a\u0442\u043e \u043f\u0440\u0438\u0434\u0451\u0442, \u043e \u0447\u0451\u043c \u0431\u0443\u0434\u0435\u043c \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c…\n<\/p>\n

\n\t\u0412\u0441\u0451 \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c \u043e\u0447\u0435\u043d\u044c \u043d\u0435\u043e\u0431\u044b\u0447\u043d\u043e. \u041d\u0430\u0447\u043d\u0451\u043c \u0441 \u0434\u0435\u0432\u0443\u0448\u043a\u0438, \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0432\u0448\u0435\u0439 \u0433\u043e\u0441\u0442\u0435\u0439 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u044f:\n<\/p>\n

\n\t\"\"\n<\/p>\n

\n\t\u041f\u043e \u0437\u0430\u043c\u044b\u0441\u043b\u0443 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u043e\u0432, \u043c\u0438\u043b\u0430\u044f \u0431\u0430\u0440\u044b\u0448\u043d\u044f \u0432 \u0437\u043e\u043b\u043e\u0442\u043e\u0439 \u0442\u0440\u0443\u0431\u0435 \u0434\u043e\u043b\u0436\u043d\u0430 \u0441\u0438\u043c\u0432\u043e\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0440\u0430\u0434\u0443\u0448\u0438\u0435 \u0438 \u0433\u043e\u0441\u0442\u0435\u043f\u0440\u0438\u0438\u043c\u0441\u0442\u0432\u043e. \u042f \u0432 \u044d\u0442\u043e\u043c \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u043f\u043e\u043d\u0438\u043c\u0430\u044e, \u043d\u043e \u0442\u043e, \u0447\u0442\u043e \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u043b\u0438 \u043d\u0430\u0441 \u0438 \u0434\u0440\u0443\u0433\u0438\u0445 \u0433\u043e\u0441\u0442\u0435\u0439 \u043e\u0447\u0435\u043d\u044c \u043f\u0440\u0438\u0432\u0435\u0442\u043b\u0438\u0432\u043e — \u0438\u0441\u0442\u0438\u043d\u043d\u0430\u044f \u043f\u0440\u0430\u0432\u0434\u0430. \u0412\u0438\u0434\u0438\u043c\u043e, \u0441\u0440\u0430\u0431\u043e\u0442\u0430\u043b\u0430 \u0434\u0435\u0432\u0443\u0448\u043a\u0430, \u0445\u043e\u0442\u044f \u0438 \u0432\u0441\u044f \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043e\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043e \u0441\u0435\u0431\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0441\u0430\u043c\u044b\u0435 \u043f\u043e\u043b\u043e\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0432\u043f\u0435\u0447\u0430\u0442\u043b\u0435\u043d\u0438\u044f.\n<\/p>\n

\n\t\u0414\u0430\u043b\u0435\u0435 \u043f\u043e\u0441\u043b\u0435 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u0434\u043e\u043a\u043b\u0430\u0434\u0430 (\u043f\u043e \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u0438 \u0442\u0430\u043a\u0438\u0445 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u0439 — "\u043f\u0440\u043e\u0434\u0430\u0436\u043d\u043e\u0433\u043e") \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u043b \u0420\u043e\u043c\u0430\u043d:\n<\/p>\n

\n\t\"\"\n<\/p>\n

\n\t\u041f\u043e\u0445\u043e\u0436\u0435, \u0435\u0433\u043e \u0432\u044b\u0441\u0442\u0443\u043f\u043b\u0435\u043d\u0438\u0435 \u043f\u043e\u043d\u0440\u0430\u0432\u0438\u043b\u043e\u0441\u044c \u043f\u0443\u0431\u043b\u0438\u043a\u0435 — \u043e\u0431 \u044d\u0442\u043e\u043c \u043c\u043e\u0436\u043d\u043e \u0441\u0443\u0434\u0438\u0442\u044c \u043f\u043e \u0430\u043f\u043b\u043e\u0434\u0438\u0441\u043c\u0435\u043d\u0442\u0430\u043c \u0432 \u043a\u043e\u043d\u0446\u0435 \u0434\u043e\u043a\u043b\u0430\u0434\u0430. \u0412\u041d\u0415\u0417\u0410\u041f\u041d\u041e \u0434\u043b\u044f \u043c\u043d\u043e\u0433\u0438\u0445, \u0420\u043e\u043c\u0430\u043d \u043f\u0440\u043e\u0438\u0437\u043d\u0451\u0441 \u0440\u0435\u0447\u044c \u0432 \u0437\u0430\u0449\u0438\u0442\u0443<\/u> ITIL, \u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u043f\u043e\u043f\u044b\u0442\u0430\u043b\u0441\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0435\u0440\u0435\u0447\u044c \u0431\u0435\u043b\u043e\u0440\u0443\u0441\u0441\u043a\u0438\u0445 \u043a\u043e\u043b\u043b\u0435\u0433 \u043e\u0442 \u043c\u043d\u043e\u0433\u0438\u0445 \u0437\u0430\u0431\u043b\u0443\u0436\u0434\u0435\u043d\u0438\u0439, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e — \u043e\u0442 "\u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f<\/em>" ITIL. \u0417\u0430\u043f\u0438\u0441\u044c \u0434\u043e\u043a\u043b\u0430\u0434\u0430, \u043a\u0441\u0442\u0430\u0442\u0438, \u0443\u0436\u0435 \u0440\u0430\u0437\u043c\u0435\u0449\u0435\u043d\u0430 \u043d\u0430 \u0441\u0430\u0439\u0442\u0435<\/a>.\n<\/p>\n

\n\t\u041e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0437\u0430\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0435\u0442 \u043a\u0440\u0443\u0433\u043b\u044b\u0439 \u0441\u0442\u043e\u043b \u043f\u043e ITSM, \u0432 \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043f\u043e\u0441\u0447\u0430\u0441\u0442\u043b\u0438\u0432\u0438\u043b\u043e\u0441\u044c \u043f\u0440\u0438\u043d\u044f\u0442\u044c \u0443\u0447\u0430\u0441\u0442\u0438\u0435 \u0438 \u043c\u043d\u0435. \u0427\u0442\u043e-\u0442\u043e \u0432\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0432 \u043f\u0440\u043e\u043c\u0435\u0436\u0443\u0442\u043a\u0435 \u043c\u0435\u0436\u0434\u0443 \u0440\u0435\u043f\u043b\u0438\u043a\u0430\u043c\u0438 \u0420\u043e\u043c\u0430\u043d\u0430 \u0438 \u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0451\u043d\u043d\u044b\u0445 \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043e\u0432 \u0431\u044b\u043b\u043e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0441\u043b\u043e\u0436\u043d\u043e, \u043d\u043e \u0438\u043d\u043e\u0433\u0434\u0430 \u0438 \u043c\u043d\u0435 \u0443\u0434\u0430\u0432\u0430\u043b\u043e\u0441\u044c \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0441\u0432\u043e\u0438 \u0434\u0432\u0435 \u043a\u043e\u043f\u0435\u0439\u043a\u0438. \u041a\u0440\u0443\u0433\u043b\u044b\u0439 \u0441\u0442\u043e\u043b \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0441\u044f \u0445\u043e\u0440\u043e\u0448\u0438\u043c, \u0445\u043e\u0442\u044c \u0438 \u043d\u0435 \u043a\u0440\u0443\u0433\u043b\u044b\u043c. \u0412 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c \u0445\u043e\u0440\u043e\u0448\u0435\u0441\u0442\u044c \u0431\u044b\u043b\u0430 \u0434\u043e\u0441\u0442\u0438\u0433\u043d\u0443\u0442\u0430 \u0442\u0435\u043c \u043f\u0440\u043e\u0441\u0442\u044b\u043c \u0444\u0430\u043a\u0442\u043e\u043c, \u0447\u0442\u043e \u0432 "\u043f\u0440\u0435\u0437\u0438\u0434\u0438\u0443\u043c" \u043d\u0430\u0440\u044f\u0434\u0443 \u0441 "\u044d\u043a\u0441\u043f\u0435\u0440\u0442\u0430\u043c\u0438" \u0431\u044b\u043b \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0451\u043d \u0438 "\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a", \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0432\u0440\u0435\u043c\u044f \u043e\u0442 \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0441\u043f\u0443\u0441\u043a\u0430\u043b \u0432\u0441\u0435\u0445 \u043d\u0430 \u0437\u0435\u043c\u043b\u044e, \u0430 \u0437\u0430\u0447\u0430\u0441\u0442\u0443\u044e \u043d\u0430\u043f\u0440\u043e\u0442\u0438\u0432 — \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0430\u043b \u0441\u043b\u043e\u0432\u0430 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u043e\u0432. \u0412\u0442\u043e\u0440\u043e\u0439 \u0441\u0435\u043a\u0440\u0435\u0442 \u0443\u0441\u043f\u0435\u0448\u043d\u043e\u0441\u0442\u0438 — \u0430\u043a\u0442\u0438\u0432\u043d\u0430\u044f \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0441\u0440\u0430\u0437\u0443 \u0436\u0435 \u0432\u043a\u043b\u044e\u0447\u0438\u043b\u0430\u0441\u044c \u0438 \u043d\u0430\u0447\u0430\u043b\u0430 \u0437\u0430\u0434\u0430\u0432\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0434\u0430\u0432\u0430\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438; \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u043e \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u0435\u0441\u044c\u043c\u0430 \u043f\u043e\u0437\u0438\u0442\u0438\u0432\u043d\u044b\u0445 \u0442\u043e\u0432\u0430\u0440\u0438\u0449\u0435\u0439. \u0422\u0440\u0435\u0442\u0438\u0439 \u0432\u0430\u0436\u043d\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 — \u0432\u0435\u0434\u0443\u0449\u0438\u0439 \u043a\u0440\u0443\u0433\u043b\u043e\u0433\u043e \u0441\u0442\u043e\u043b\u0430, \u0432 \u044d\u0442\u043e\u0439 \u0440\u043e\u043b\u0438 \u0432\u044b\u0441\u0442\u0443\u043f\u0438\u043b \u0433\u043b\u0430\u0432\u043d\u044b\u0439 \u0440\u0435\u0434\u0430\u043a\u0442\u043e\u0440 \u0438\u0437\u0434\u0430\u043d\u0438\u044f "\u041a\u043e\u043c\u043f\u044c\u044e\u0442\u0435\u0440\u043d\u044b\u0435 \u0432\u0435\u0441\u0442\u0438".\n<\/p>\n

\n\t\u0421\u0430\u043c\u043e\u0435 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 \u0432\u043f\u0435\u0447\u0430\u0442\u043b\u0435\u043d\u0438\u0435, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u044f \u0443\u0432\u0451\u0437 \u0438\u0437 \u041c\u0438\u043d\u0441\u043a\u0430 — \u043d\u0430\u043a\u043e\u043d\u0435\u0446-\u0442\u043e \u044f \u043f\u043e\u0447\u0443\u0432\u0441\u0442\u0432\u043e\u0432\u0430\u043b, \u0447\u0442\u043e ITSM — \u044d\u0442\u043e \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0420\u043e\u0441\u0441\u0438\u044f. \u041d\u0430\u043c \u043e\u0442\u0441\u044e\u0434\u0430 \u043f\u043b\u043e\u0445\u043e \u0432\u0438\u0434\u043d\u043e, \u043d\u043e \u0432 \u0411\u0435\u043b\u0430\u0440\u0443\u0441\u0438 \u0437\u0430\u0440\u043e\u0436\u0434\u0430\u0435\u0442\u0441\u044f \u0441\u0432\u043e\u0451 ITSM-\u0434\u0432\u0438\u0436\u0435\u043d\u0438\u0435, \u0443 \u043a\u043e\u0442\u043e\u0440\u043e\u0433\u043e \u0432\u043f\u0435\u0440\u0435\u0434\u0438 \u0435\u0449\u0451 \u043c\u043d\u043e\u0433\u043e \u0432\u0441\u0435\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e\u0433\u043e. \u0423\u0436\u0435 \u043e\u0431\u044a\u044f\u0432\u043b\u0435\u043d\u043e \u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0438 \u043e\u0442\u0434\u0435\u043b\u0435\u043d\u0438\u044f itSMF, \u0435\u0441\u0442\u044c \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u043d\u0430\u044f \u0433\u0440\u0443\u043f\u043f\u0430. \u0421\u0430\u043c\u043e\u0435 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 — \u0435\u0441\u0442\u044c \u0418\u0422-\u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u043e\u043d\u0438\u043c\u0430\u044e\u0442, \u0445\u043e\u0442\u044f\u0442 \u0438 \u0432\u0435\u0440\u044f\u0442. \u0411\u043e\u043b\u0435\u0435 \u0442\u043e\u0433\u043e, \u0435\u0441\u0442\u044c \u0438 \u0442\u0435, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u044e\u0442.\n<\/p>\n

\n\t\u0425\u043e\u0447\u0435\u0442\u0441\u044f \u043f\u043e\u0436\u0435\u043b\u0430\u0442\u044c \u0443\u0441\u043f\u0435\u0445\u043e\u0432 \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c. \u0411\u0443\u0434\u0435\u043c \u043f\u043e\u043c\u043e\u0433\u0430\u0442\u044c \u0432 \u043c\u0435\u0440\u0443 \u0441\u0438\u043b \u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439.\n<\/p>\n

\n\t\u0416\u0430\u043b\u044c, \u0447\u0442\u043e \u0432 \u044d\u0442\u043e\u0442 \u0440\u0430\u0437 \u0441\u043e\u0432\u0441\u0435\u043c \u043d\u0435 \u043f\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u043b \u043d\u0438 \u0433\u043e\u0440\u043e\u0434, \u043d\u0438 \u0441\u0442\u0440\u0430\u043d\u0443. \u041f\u043e\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c \u043f\u0440\u043e\u0435\u0437\u0434\u043e\u043c. \u041d\u043e, \u043d\u0430\u0434\u0435\u044e\u0441\u044c, \u0432\u0441\u0451 \u0435\u0449\u0451 \u0432\u043f\u0435\u0440\u0435\u0434\u0438.\n<\/p>\n

\n\t\u041a\u0441\u0442\u0430\u0442\u0438, \u0430 \u0447\u0442\u043e \u0432 \u0423\u043a\u0440\u0430\u0438\u043d\u0435? \u041a\u0430\u043a \u0442\u0430\u043c \u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d? \u0412\u043e\u043f\u0440\u043e\u0441 \u043d\u0435 \u043f\u0440\u0430\u0437\u0434\u043d\u044b\u0439 — \u0441\u0443\u0434\u044f \u043f\u043e \u0441\u0442\u0430\u0442\u0438\u0441\u0442\u0438\u043a\u0435 \u043d\u0430\u0448\u0435\u0433\u043e \u0441\u0430\u0439\u0442\u0430, \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u044e\u0449\u0438\u0435\u0441\u044f \u0442\u0430\u043c \u0435\u0441\u0442\u044c, \u0438 \u0438\u0445 \u043c\u043d\u043e\u0433\u043e. \u041f\u0435\u0440\u0432\u0430\u044f \u043f\u044f\u0442\u0451\u0440\u043a\u0430 \u043f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u0435\u0439 \u0432\u044b\u0433\u043b\u044f\u0434\u0438\u0442 \u0432\u043e\u0442 \u0442\u0430\u043a:\n<\/p>\n

    \n
  1. \n\t\t\u0420\u043e\u0441\u0441\u0438\u044f (\u043a\u0443\u0434\u0430 \u0436 \u0431\u0435\u0437 \u043d\u0435\u0451)\n\t<\/li>\n
  2. \n\t\t\u0423\u043a\u0440\u0430\u0438\u043d\u0430\n\t<\/li>\n
  3. \n\t\t\u0411\u0435\u043b\u0430\u0440\u0443\u0441\u044c\n\t<\/li>\n
  4. \n\t\t\u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d\n\t<\/li>\n
  5. \n\t\t\u0410\u0440\u043c\u0435\u043d\u0438\u044f\n\t<\/li>\n<\/ol>\n

    \n\t\u041a\u043e\u043b\u043b\u0435\u0433\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0437\u0434\u0435\u0441\u044c \u0431\u044b\u0432\u0430\u044e\u0442, \u043e\u0442\u0437\u043e\u0432\u0438\u0442\u0435\u0441\u044c! \u0420\u0430\u0441\u0441\u043a\u0430\u0436\u0438\u0442\u0435 \u043f\u0440\u043e \u0443\u0441\u043f\u0435\u0445\u0438, \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u043e \u0436\u0435.\n<\/p>\n

    \n\t \n<\/p>\n

    \n\tPS. \u0414\u0430, \u0438 \u044f \u0432\u043b\u044e\u0431\u0438\u043b\u0441\u044f \u0432 \u0431\u0435\u043b\u043e\u0440\u0443\u0441\u0441\u043a\u0438\u0439 \u044f\u0437\u044b\u043a! \u042d\u0442\u043e \u0441\u0430\u043c\u044b\u0439 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u0439 \u0438\u0437 \u0441\u043b\u0430\u0432\u044f\u043d\u0441\u043a\u0438\u0445 \u044f\u0437\u044b\u043a\u043e\u0432. \u041a\u0430\u043a \u0441\u043b\u044b\u0448\u0438\u0442\u0441\u044f — \u0442\u0430\u043a \u0438 \u043f\u0438\u0448\u0435\u0442\u0441\u044f, \u0438 \u043f\u043e\u0447\u0442\u0438 \u043d\u0438\u043a\u0430\u043a\u0438\u0445 \u0438\u0441\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0439. \u041f\u0440\u044f\u043c \u043a\u0430\u043a \u0432 \u0438\u0442\u0430\u043b\u044c\u044f\u043d\u0441\u043a\u043e\u043c.<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043f\u043e\u0431\u044b\u0432\u0430\u043b\u0438 \u0441 \u0420\u043e\u043c\u0430\u043d\u043e\u043c \u0432 \u041c\u0438\u043d\u0441\u043a\u0435 \u043d\u0430 \u043f\u0440\u043e\u0444\u0438\u043b\u044c\u043d\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 "\u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 2012". \u0414\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u0438\u0437\u043d\u0430\u0442\u044c\u0441\u044f, \u0447\u0442\u043e \u0434\u043e \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u043c\u043e\u043c\u0435\u043d\u0442\u0430 \u043d\u0435 \u0437\u043d\u0430\u043b \u043a\u0443\u0434\u0430 \u043f\u043e\u043f\u0430\u0434\u0443 — \u0447\u0442\u043e \u0431\u0443\u0434\u0435\u0442 \u0437\u0430 \u0441\u043e\u0431\u044b\u0442\u0438\u0435, \u043a\u0442\u043e \u043f\u0440\u0438\u0434\u0451\u0442, \u043e \u0447\u0451\u043c \u0431\u0443\u0434\u0435\u043c \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c… \u0412\u0441\u0451 \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u043e\u0441\u044c \u043e\u0447\u0435\u043d\u044c \u043d\u0435\u043e\u0431\u044b\u0447\u043d\u043e. \u041d\u0430\u0447\u043d\u0451\u043c \u0441 \u0434\u0435\u0432\u0443\u0448\u043a\u0438, \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0432\u0448\u0435\u0439 \u0433\u043e\u0441\u0442\u0435\u0439 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u044f: \u041f\u043e \u0437\u0430\u043c\u044b\u0441\u043b\u0443 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u043e\u0432, \u043c\u0438\u043b\u0430\u044f \u0431\u0430\u0440\u044b\u0448\u043d\u044f \u0432 \u0437\u043e\u043b\u043e\u0442\u043e\u0439 \u0442\u0440\u0443\u0431\u0435 \u0434\u043e\u043b\u0436\u043d\u0430 \u0441\u0438\u043c\u0432\u043e\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0440\u0430\u0434\u0443\u0448\u0438\u0435 \u0438 \u0433\u043e\u0441\u0442\u0435\u043f\u0440\u0438\u0438\u043c\u0441\u0442\u0432\u043e. \u042f \u0432 \u044d\u0442\u043e\u043c \u043d\u0435 \u043e\u0447\u0435\u043d\u044c \u043f\u043e\u043d\u0438\u043c\u0430\u044e, \u043d\u043e \u0442\u043e, \u0447\u0442\u043e \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u043b\u0438 \u043d\u0430\u0441 \u0438 \u0434\u0440\u0443\u0433\u0438\u0445 \u0433\u043e\u0441\u0442\u0435\u0439 \u043e\u0447\u0435\u043d\u044c \u043f\u0440\u0438\u0432\u0435\u0442\u043b\u0438\u0432\u043e — \u0438\u0441\u0442\u0438\u043d\u043d\u0430\u044f \u043f\u0440\u0430\u0432\u0434\u0430. \u0412\u0438\u0434\u0438\u043c\u043e, \u0441\u0440\u0430\u0431\u043e\u0442\u0430\u043b\u0430 \u0434\u0435\u0432\u0443\u0448\u043a\u0430, \u0445\u043e\u0442\u044f \u0438 \u0432\u0441\u044f \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u043e\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043e \u0441\u0435\u0431\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0441\u0430\u043c\u044b\u0435 \u043f\u043e\u043b\u043e\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0432\u043f\u0435\u0447\u0430\u0442\u043b\u0435\u043d\u0438\u044f. \u0414\u0430\u043b\u0435\u0435 \u043f\u043e\u0441\u043b\u0435 \u043f\u0435\u0440\u0432\u043e\u0433\u043e \u0434\u043e\u043a\u043b\u0430\u0434\u0430 (\u043f\u043e \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u0438 \u0442\u0430\u043a\u0438\u0445 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u0439 —…<\/p>\n","protected":false},"author":3,"featured_media":13992,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,98,117],"tags":[],"class_list":["post-8705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-service-management","category-people-roles-and-tasks","category-events"],"yoast_head":"\nITSM \u0443\u0436\u043e \u043f\u0440\u044b\u0439\u0448\u043e\u045e – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043f\u043e\u0431\u044b\u0432\u0430\u043b\u0438 \u0441 \u0420\u043e\u043c\u0430\u043d\u043e\u043c \u0432 \u041c\u0438\u043d\u0441\u043a\u0435 \u043d\u0430 \u043f\u0440\u043e\u0444\u0438\u043b\u044c\u043d\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 "\u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 2012". \u0414\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u0438\u0437\u043d\u0430\u0442\u044c\u0441\u044f, \u0447\u0442\u043e \u0434\u043e \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u043c\u043e\u043c\u0435\u043d\u0442\u0430\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2012\/03\/itsm-is-here\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM \u0443\u0436\u043e \u043f\u0440\u044b\u0439\u0448\u043e\u045e – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043f\u043e\u0431\u044b\u0432\u0430\u043b\u0438 \u0441 \u0420\u043e\u043c\u0430\u043d\u043e\u043c \u0432 \u041c\u0438\u043d\u0441\u043a\u0435 \u043d\u0430 \u043f\u0440\u043e\u0444\u0438\u043b\u044c\u043d\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 "\u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 2012". \u0414\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u0438\u0437\u043d\u0430\u0442\u044c\u0441\u044f, \u0447\u0442\u043e \u0434\u043e \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e \u043c\u043e\u043c\u0435\u043d\u0442\u0430\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2012\/03\/itsm-is-here\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2012-03-27T05:00:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-03-23T09:30:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cleverics.ru\/digital\/wp-content\/uploads\/2014\/03\/minsk2012-11.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"452\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"\u041e\u043b\u0435\u0433 \u0421\u043a\u0440\u044b\u043d\u043d\u0438\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" 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