{"id":8823,"date":"2012-04-16T16:04:07","date_gmt":"2012-04-16T12:04:07","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=8823"},"modified":"2012-04-16T16:04:07","modified_gmt":"2012-04-16T12:04:07","slug":"pora-perezagruzit-upravlenie-uslugami","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/04\/pora-perezagruzit-upravlenie-uslugami\/","title":{"rendered":"\u041f\u043e\u0440\u0430 \u043f\u0435\u0440\u0435\u0437\u0430\u0433\u0440\u0443\u0437\u0438\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" align=\"right\" alt=\"\" border=\"0\" height=\"149\" hspace=\"3\" src=\"https:\/\/realitsm.ru\/wp-content\/uploads\/reset-button.jpg\" vspace=\"3\" width=\"150\" \/>\u041e\u0437\u0430\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u043d\u0443\u044e \u0442\u0430\u043a \u0441\u0442\u0430\u0442\u044c\u044e \u043f\u0440\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043d\u0430\u043f\u0438\u0441\u0430\u043b \u0418\u0430\u043d \u041a\u043b\u0435\u0439\u0442\u043e\u043d. \u041d\u0430 \u044d\u0442\u043e\u0442 \u0440\u0430\u0437, \u0418\u0430\u043d \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432\u0441\u0435\u043c \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430\u043c \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c ITSM \u043e\u0442\u043a\u0430\u0437\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u0432\u0440\u0435\u043c\u044f \u043e\u0442 &quot;\u0418\u0422&quot; \u0438 \u0432\u0435\u0440\u043d\u0443\u0442\u044c\u0441\u044f \u043a \u0441\u0442\u0430\u0440\u043e\u043c\u0443 \u0434\u043e\u0431\u0440\u043e\u043c\u0443 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u043e\u043c\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438.<\/p>\n<p>\u0412\u0441\u043f\u043e\u043c\u0438\u043d\u0430\u044f \u043e \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u044f\u0445 \u0420\u0438\u0447\u0430\u0440\u0434\u0430 \u041d\u043e\u0440\u043c\u0430\u043d\u0430 \u0438 \u0422\u0435\u043e\u0434\u043e\u0440\u0430 \u041b\u0435\u0432\u0438\u0442\u0442\u0430 (\u043e\u0434\u043d\u0438\u043c\u0438 \u0438\u0437 \u043f\u0435\u0440\u0432\u044b\u0445 \u0444\u043e\u0440\u043c\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0432\u0448\u0438\u0435 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438), \u0418\u0430\u043d \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430\u043c \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 \u0432\u0441\u043f\u043e\u043c\u043d\u0438\u0442\u044c \u043e\u0431 \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u044b\u0445 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0430\u0445 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438, \u0442\u043e \u0435\u0441\u0442\u044c \u0432\u044b\u0439\u0442\u0438 \u0437\u0430 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0440\u0430\u043c\u043a\u0438 &quot;\u0418\u0422 \u043a\u0430\u043a \u0444\u043e\u0440\u043c\u0430 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0439 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430&quot;.<\/p>\n<p>\u0415\u0441\u043b\u0438 \u043e\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0438 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0418\u0422 \u0442\u043e\u043b\u044c\u043a\u043e \u0434\u043b\u044f \u0442\u043e\u0433\u043e, \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0443 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0438 \u043f\u0440\u0435\u0432\u0440\u0430\u0442\u044f\u0442\u0441\u044f \u043f\u0440\u043e\u0441\u0442\u043e \u0432 commodity (\u0440\u044f\u0434\u043e\u0432\u043e\u0439 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0439 \u0442\u043e\u0432\u0430\u0440), \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0438 \u043d\u0435 \u0441\u043c\u043e\u0433\u0443\u0442 \u0440\u0430\u0437\u043b\u0438\u0447\u0438\u0442\u044c \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0440\u0430\u0437\u043d\u044b\u0445 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u0432.<\/p>\n<p>\u0410 \u0437\u043d\u0430\u0447\u0438\u0442, \u043a\u0430\u0436\u0434\u044b\u0439 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a \u0434\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0442\u044c \u0432\u043e \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u0432 \u0418\u0422, \u043d\u043e &quot;\u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442&quot; \u0441\u0432\u043e\u0438\u0445 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432.&nbsp;<\/p>\n<p>\u0418\u0430\u043d \u0430\u043a\u0442\u0438\u0432\u043d\u043e \u0441\u0441\u044b\u043b\u0430\u0435\u0442\u0441\u044f \u043d\u0430 USMBOK, \u0438 \u043d\u0430 \u043f\u043e\u043d\u044f\u0442\u0438\u044f \u043b\u0435\u0436\u0430\u0449\u0438\u0435 \u0432 \u043e\u0441\u043d\u043e\u0432\u0435 \u044d\u0442\u043e\u0433\u043e \u0441\u0432\u043e\u0434\u0430 \u0437\u043d\u0430\u043d\u0438\u0439:<\/p>\n<ul>\n<li>Service Encounter (\u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u043e\u0442\u0440\u0435\u0431\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c, \u0438\u043b\u0438 \u0435\u0433\u043e \u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0441 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0435\u0439)<\/li>\n<li>Expectation (\u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f)<\/li>\n<li>Experince (\u043e\u043f\u044b\u0442)<\/li>\n<li>Emotional genie (\u044d\u043c\u043e\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0439 \u0430\u0441\u043f\u0435\u043a\u0442)<\/li>\n<\/ul>\n<blockquote>\n<p>\u041a \u0441\u043e\u0436\u0430\u043b\u0435\u043d\u0438\u044e, \u043f\u043e\u0447\u0442\u0438 \u0432\u0441\u0435 \u044d\u0442\u0438 \u0442\u0435\u0440\u043c\u0438\u043d\u044b &#8230; \u0432\u044b\u043f\u0430\u0434\u0430\u044e\u0442 \u0438\u0437 \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e\u0433\u043e \u0432\u0437\u0433\u043b\u044f\u0434\u0430 \u043d\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438, \u0438 \u0438\u0437 \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u0430 \u0443\u0447\u0435\u0431\u043d\u044b\u0445 \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u043e\u0432.<\/p>\n<p>\u041f\u0440\u0435\u0434\u0443\u043f\u0440\u0435\u0436\u0434\u0430\u044e\u0449\u0438\u0435 \u0441\u0438\u0433\u043d\u0430\u043b\u044b \u0441\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u044e\u0442 \u0443\u0436\u0435 \u0441\u0435\u0433\u043e\u0434\u043d\u044f. \u0415\u0441\u043b\u0438 \u043c\u044b \u043d\u0435 \u0432\u044b\u0443\u0447\u0438\u043c \u044f\u0437\u044b\u043a \u0438 \u043d\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u043c \u043d\u0430\u0432\u044b\u043a\u0438, \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0434\u043b\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u0431\u043e\u043b\u0435\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043f\u043e\u043b\u043e\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0433\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430, \u043c\u044b \u0441\u0442\u0430\u043d\u0435\u043c \u043c\u0430\u0441\u0441\u043e\u0432\u044b\u043c\u0438 \u0438 \u0437\u0430\u0443\u0440\u044f\u0434\u043d\u044b\u043c\u0438 &#8212; \u0438 \u043a\u0430\u043a \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f, \u0438 \u043a\u0430\u043a \u0418\u0422-\u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b. \u0415\u0441\u043b\u0438 \u043c\u044b \u043d\u0435 \u043c\u043e\u0436\u0435\u043c \u0442\u043e\u0447\u043d\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c, \u043a\u0430\u043a \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u043d\u0438\u0435 \u043d\u0430\u0448\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u0432\u043b\u0438\u044f\u0435\u0442 \u043d\u0430 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442 &#8212; \u043c\u044b \u0433\u0430\u0434\u0430\u0435\u043c. \u0413\u0430\u0434\u0430\u0435\u043c, \u0440\u0438\u0441\u043a\u0443\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0451\u043d\u043d\u043e\u0441\u0442\u044c\u044e \u0438 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432.<\/p>\n<p>\u0415\u0441\u043b\u0438 \u0432\u044b \u044f\u0432\u043b\u044f\u0435\u0442\u0435\u0441\u044c \u0418\u0422-\u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u043e\u043c, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0438\u043c \u0432 \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u043d\u0430\u0437\u044b\u0432\u0430\u0435\u043c\u043e\u0439 &quot;\u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u043c \u0418\u0422-\u0443\u0441\u043b\u0443\u0433&quot;, \u0441\u0435\u0439\u0447\u0430\u0441 \u0441\u0430\u043c\u044b\u0439 \u043b\u0443\u0447\u0448\u0438\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u0447\u0442\u043e\u0431\u044b \u043d\u0430\u0436\u0430\u0442\u044c \u043a\u043d\u043e\u043f\u043a\u0443 &quot;\u043f\u0435\u0440\u0435\u0437\u0430\u0433\u0440\u0443\u0437\u043a\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438&quot;.<\/p>\n<\/blockquote>\n<p>\u041f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u044d\u0442\u0443 \u0441\u0442\u0430\u0442\u044c\u044e \u0447\u0438\u0442\u0430\u0439\u0442\u0435 <a href=\"http:\/\/www.servicemanagement101.biz\/index.php\/easyblog\/entry\/pressing-reset-on-the-service-management-button\">\u0432 \u0431\u043b\u043e\u0433\u0435 \u0418\u0430\u043d\u0430 \u041a\u043b\u0435\u0439\u0442\u043e\u043d\u0430<\/a>.<\/p>\n<p>Outside-in thinking, \u043d\u0435 \u0442\u0430\u043a \u043b\u0438?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041e\u0437\u0430\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u043d\u0443\u044e \u0442\u0430\u043a \u0441\u0442\u0430\u0442\u044c\u044e \u043f\u0440\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043d\u0430\u043f\u0438\u0441\u0430\u043b \u0418\u0430\u043d \u041a\u043b\u0435\u0439\u0442\u043e\u043d. \u041d\u0430 \u044d\u0442\u043e\u0442 \u0440\u0430\u0437, \u0418\u0430\u043d \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432\u0441\u0435\u043c \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430\u043c \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c ITSM \u043e\u0442\u043a\u0430\u0437\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u0432\u0440\u0435\u043c\u044f \u043e\u0442 &quot;\u0418\u0422&quot; \u0438 \u0432\u0435\u0440\u043d\u0443\u0442\u044c\u0441\u044f \u043a \u0441\u0442\u0430\u0440\u043e\u043c\u0443 \u0434\u043e\u0431\u0440\u043e\u043c\u0443 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u043e\u043c\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438. \u0412\u0441\u043f\u043e\u043c\u0438\u043d\u0430\u044f \u043e \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u044f\u0445 \u0420\u0438\u0447\u0430\u0440\u0434\u0430 \u041d\u043e\u0440\u043c\u0430\u043d\u0430 \u0438 \u0422\u0435\u043e\u0434\u043e\u0440\u0430 \u041b\u0435\u0432\u0438\u0442\u0442\u0430 (\u043e\u0434\u043d\u0438\u043c\u0438 \u0438\u0437 \u043f\u0435\u0440\u0432\u044b\u0445 \u0444\u043e\u0440\u043c\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u0432\u0448\u0438\u0435 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438), \u0418\u0430\u043d \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430\u043c \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 \u0432\u0441\u043f\u043e\u043c\u043d\u0438\u0442\u044c \u043e\u0431 \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u044b\u0445 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0430\u0445 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438, \u0442\u043e \u0435\u0441\u0442\u044c \u0432\u044b\u0439\u0442\u0438 \u0437\u0430 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u0440\u0430\u043c\u043a\u0438 &quot;\u0418\u0422 \u043a\u0430\u043a \u0444\u043e\u0440\u043c\u0430 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0439 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430&quot;. \u0415\u0441\u043b\u0438 \u043e\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c\u0441\u044f \u043d\u0430 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0438 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0418\u0422 \u0442\u043e\u043b\u044c\u043a\u043e \u0434\u043b\u044f \u0442\u043e\u0433\u043e, \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0443 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0438 \u043f\u0440\u0435\u0432\u0440\u0430\u0442\u044f\u0442\u0441\u044f \u043f\u0440\u043e\u0441\u0442\u043e \u0432 commodity (\u0440\u044f\u0434\u043e\u0432\u043e\u0439 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0439 \u0442\u043e\u0432\u0430\u0440), \u0438 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0438 \u043d\u0435 \u0441\u043c\u043e\u0433\u0443\u0442 \u0440\u0430\u0437\u043b\u0438\u0447\u0438\u0442\u044c \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0440\u0430\u0437\u043d\u044b\u0445&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,85,1,77],"tags":[],"class_list":["post-8823","post","type-post","status-publish","format-standard","hentry","category-it-service-management","category-analytics","category-framework-international-news","category-processes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041f\u043e\u0440\u0430 \u043f\u0435\u0440\u0435\u0437\u0430\u0433\u0440\u0443\u0437\u0438\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u041e\u0437\u0430\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u043d\u0443\u044e \u0442\u0430\u043a \u0441\u0442\u0430\u0442\u044c\u044e \u043f\u0440\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043d\u0430\u043f\u0438\u0441\u0430\u043b \u0418\u0430\u043d \u041a\u043b\u0435\u0439\u0442\u043e\u043d. \u041d\u0430 \u044d\u0442\u043e\u0442 \u0440\u0430\u0437, \u0418\u0430\u043d \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432\u0441\u0435\u043c \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430\u043c \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c ITSM \u043e\u0442\u043a\u0430\u0437\u0430\u0442\u044c\u0441\u044f \u043d\u0430\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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\u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432\u0441\u0435\u043c \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430\u043c \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c ITSM \u043e\u0442\u043a\u0430\u0437\u0430\u0442\u044c\u0441\u044f \u043d\u0430\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2012\/04\/pora-perezagruzit-upravlenie-uslugami\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2012-04-16T12:04:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realitsm.ru\/wp-content\/uploads\/reset-button.jpg\" \/>\n<meta name=\"author\" content=\"\u041d\u043e\u0432\u043e\u0441\u0442\u043d\u043e\u0439 \u043f\u043e\u0442\u043e\u043a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" 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\u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0432\u0441\u0435\u043c \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430\u043c \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\u043c ITSM \u043e\u0442\u043a\u0430\u0437\u0430\u0442\u044c\u0441\u044f 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