{"id":9215,"date":"2012-07-09T18:02:00","date_gmt":"2012-07-09T14:02:00","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=9215"},"modified":"2012-07-09T18:02:00","modified_gmt":"2012-07-09T14:02:00","slug":"gotovye-shablony-dokumentov-itsm","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/07\/gotovye-shablony-dokumentov-itsm\/","title":{"rendered":"\u0413\u043e\u0442\u043e\u0432\u044b\u0435 \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u043e\u0432 ITSM"},"content":{"rendered":"<p><img decoding=\"async\" align=\"right\" src=\"https:\/\/lh5.googleusercontent.com\/-RdF3aDWu18c\/AAAAAAAAAAI\/AAAAAAAAAXc\/m5FX8vXsfH8\/s250-c-k\/photo.jpg\" \/><\/p>\n<p>\u041c\u044b \u0432 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u0438 <a href=\"http:\/\/RealITSM.ru\">RealITSM.ru<\/a> \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0435\u043c \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0435 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u043f\u043e \u0442\u0435\u043c\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u043b\u0438 \u043e <a href=\"https:\/\/realitsm.ru\/2012\/07\/materialy-konferencii-itsmfnz\/\">\u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u0430\u0445 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438<\/a> itSMF \u0432 \u041d\u043e\u0432\u043e\u0439 \u0417\u0435\u043b\u0430\u043d\u0434\u0438\u0438. \u0421\u0435\u0433\u043e\u0434\u043d\u044f &#8212; \u043d\u043e\u0432\u043e\u0441\u0442\u0438 \u0438\u0437 \u0421\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0430.<\/p>\n<p>\u041f\u0440\u0438\u044f\u0442\u043d\u043e, \u043a\u043e\u0433\u0434\u0430 \u043a\u043e\u043b\u043b\u0435\u0433\u0438 \u0434\u043e\u0431\u0440\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0434\u0435\u043b\u044f\u0442\u0441\u044f \u0441\u0432\u043e\u0438\u043c\u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438.&nbsp;\u0411\u043b\u043e\u0433\u0433\u0435\u0440 \u0410\u043b\u0438\u0441\u0438\u044f \u0427\u0443\u0443 (<a href=\"https:\/\/plus.google.com\/112625108020475500671\/posts\">Alicia Choo<\/a>) \u043f\u043e\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0435\u0434 \u0441\u043e\u0431\u043e\u0439 \u0437\u0430\u0434\u0430\u0447\u0443: \u0437\u0430\u043f\u0438\u0441\u0430\u0442\u044c \u0432 \u0441\u0432\u043e\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u0432\u0441\u0451, \u0447\u0442\u043e \u043e\u043d\u0430 \u0437\u043d\u0430\u0435\u0442 \u043f\u0440\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u0418\u0422.<\/p>\n<p>\u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435, \u0410\u043b\u0438\u0441\u0438\u044f \u0432\u044b\u043b\u043e\u0436\u0438\u043b\u0430 \u0432 \u043e\u0442\u043a\u0440\u044b\u0442\u044b\u0439 \u0434\u043e\u0441\u0442\u0443\u043f \u0441\u0432\u043e\u0438 <a href=\"http:\/\/choofca.blogspot.com\/p\/event-management.html\">\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438<\/a> \u043f\u043e <strong>\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0441\u043e\u0431\u044b\u0442\u0438\u044f\u043c\u0438<\/strong>, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0448\u0430\u0431\u043b\u043e\u043d <a href=\"https:\/\/docs.google.com\/open?id=0B82PUXKyDgWlemFqcGxnN0QxOGM\">\u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430<\/a> (\u0438 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u0430 <a href=\"https:\/\/docs.google.com\/folder\/d\/0B82PUXKyDgWlbkJFWEN3R0x4X2s\/edit\">\u0434\u0440\u0443\u0433\u0438\u0445 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u043e\u0432<\/a>, \u043a\u0441\u0442\u0430\u0442\u0438, \u0442\u043e\u0436\u0435 &#8212; \u0432\u0441\u0435 \u0432 GoogleDocs).<\/p>\n<blockquote>\n<ul>\n<li>\u0412\u043a\u043b\u044e\u0447\u0438\u0442\u0435 \u0432 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0443 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 \u043f\u0440\u0430\u0432\u0438\u043b\u043e: \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u043b\u0438\u0446\u0430 \u043e\u0431\u044f\u0437\u0443\u044e\u0442\u0441\u044f \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0442\u044c \u0438\u043c\u0435\u044e\u0449\u0438\u0435\u0441\u044f \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u043d\u0430 \u043d\u0430\u043b\u0438\u0447\u0438\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u0430, \u0434\u043b\u044f \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u043a\u043e\u0442\u043e\u0440\u043e\u0433\u043e \u043a\u0442\u043e-\u0442\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0438\u043b \u043a\u0443\u043f\u0438\u0442\u044c \u043d\u043e\u0432\u0443\u044e \u0441\u0438\u0441\u0442\u0435\u043c\u0443.<\/li>\n<li>\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043c\u0435\u0442\u0440\u0438\u043a\u0443: \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0435 \u0447\u0438\u0441\u043b\u0430 \u043e\u043f\u043e\u0432\u0435\u0449\u0435\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u043e\u0432\u043b\u0435\u043a\u043b\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432, \u043a \u043e\u0431\u0449\u0435\u043c\u0443 \u0447\u0438\u0441\u043b\u0443 \u0441\u0433\u0435\u043d\u0435\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0445. \u041e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0435 \u0431\u0443\u0434\u0435\u0442 \u0440\u0430\u0437\u043d\u044b\u043c \u0434\u043b\u044f \u0440\u0430\u0437\u043d\u044b\u0445 \u0443\u0441\u043b\u0443\u0433, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u0443\u0434\u0435\u043b\u0438\u0442\u044c \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043a\u0430\u0436\u0434\u043e\u0439.&nbsp;<\/li>\n<li>\u041e\u0431\u0435\u0441\u043f\u0435\u0447\u044c\u0442\u0435 \u043d\u0435\u043f\u0440\u0435\u0440\u044b\u0432\u043d\u043e\u0441\u0442\u044c \u0437\u043d\u0430\u043d\u0438\u0439 \u043e \u043d\u043e\u0432\u044b\u0445 \u0443\u0441\u043b\u0443\u0433\u0430\u0445 \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u0445, \u0441 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u0431\u0443\u0434\u0435\u0442 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430. \u041f\u0440\u0438\u0432\u043b\u0435\u043a\u0430\u0439\u0442\u0435 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0432 \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u043f\u043e \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044e.<\/li>\n<li>\u0415\u0449\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u043e: \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u043e\u0432 \u0434\u043e\u043b\u0436\u043d\u0430 \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 \u043f\u0438\u043b\u043e\u0442\u043d\u043e\u0439 \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438 \u0441\u0432\u043e\u0438\u0445 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043e\u043a \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u044c\u0441\u044f \u0432 &quot;\u043a\u043e\u043c\u0430\u043d\u0434\u043d\u043e\u043c \u0446\u0435\u043d\u0442\u0440\u0435 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430&quot;.<\/li>\n<\/ul>\n<\/blockquote>\n<p>\u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u043e\u0431\u0440\u0430\u0442\u0438\u0442\u044c \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043d\u0430 <a href=\"https:\/\/docs.google.com\/folder\/d\/0B82PUXKyDgWlbkJFWEN3R0x4X2s\/edit?docId=0B82PUXKyDgWlVkxlWDlsZTQ5ZFE\">\u0448\u0430\u0431\u043b\u043e\u043d\u044b<\/a>. \u0418\u0445 \u043c\u043d\u043e\u0433\u043e, \u0434\u043b\u044f \u0440\u0430\u0437\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432. \u041a\u043e\u0434 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 &#8212; \u043f\u0435\u0440\u0432\u044b\u0435 \u0431\u0443\u043a\u0432\u044b \u043d\u0430\u0437\u0432\u0430\u043d\u0438\u044f.<\/p>\n<p>\u041c\u044b \u0431\u0443\u0434\u0435\u043c \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0441\u043b\u0435\u0434\u0438\u0442\u044c \u0437\u0430 \u043d\u043e\u0432\u044b\u043c\u0438 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u044f\u043c\u0438 \u0410\u043b\u0438\u0441\u0438\u0438.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041c\u044b \u0432 \u0440\u0435\u0434\u0430\u043a\u0446\u0438\u0438 RealITSM.ru \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0435\u043c \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0435 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u043f\u043e \u0442\u0435\u043c\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u043b\u0438 \u043e \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u0430\u0445 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 itSMF \u0432 \u041d\u043e\u0432\u043e\u0439 \u0417\u0435\u043b\u0430\u043d\u0434\u0438\u0438. \u0421\u0435\u0433\u043e\u0434\u043d\u044f &#8212; \u043d\u043e\u0432\u043e\u0441\u0442\u0438 \u0438\u0437 \u0421\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0430. \u041f\u0440\u0438\u044f\u0442\u043d\u043e, \u043a\u043e\u0433\u0434\u0430 \u043a\u043e\u043b\u043b\u0435\u0433\u0438 \u0434\u043e\u0431\u0440\u043e\u0432\u043e\u043b\u044c\u043d\u043e \u0434\u0435\u043b\u044f\u0442\u0441\u044f \u0441\u0432\u043e\u0438\u043c\u0438 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438.&nbsp;\u0411\u043b\u043e\u0433\u0433\u0435\u0440 \u0410\u043b\u0438\u0441\u0438\u044f \u0427\u0443\u0443 (Alicia Choo) \u043f\u043e\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0435\u0434 \u0441\u043e\u0431\u043e\u0439 \u0437\u0430\u0434\u0430\u0447\u0443: \u0437\u0430\u043f\u0438\u0441\u0430\u0442\u044c \u0432 \u0441\u0432\u043e\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u0432\u0441\u0451, \u0447\u0442\u043e \u043e\u043d\u0430 \u0437\u043d\u0430\u0435\u0442 \u043f\u0440\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u0418\u0422. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435, \u0410\u043b\u0438\u0441\u0438\u044f \u0432\u044b\u043b\u043e\u0436\u0438\u043b\u0430 \u0432 \u043e\u0442\u043a\u0440\u044b\u0442\u044b\u0439 \u0434\u043e\u0441\u0442\u0443\u043f \u0441\u0432\u043e\u0438 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u043f\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0441\u043e\u0431\u044b\u0442\u0438\u044f\u043c\u0438, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0448\u0430\u0431\u043b\u043e\u043d \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 (\u0438 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u0430 \u0434\u0440\u0443\u0433\u0438\u0445 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u043e\u0432, \u043a\u0441\u0442\u0430\u0442\u0438, \u0442\u043e\u0436\u0435 &#8212; \u0432\u0441\u0435 \u0432 GoogleDocs). \u0412\u043a\u043b\u044e\u0447\u0438\u0442\u0435 \u0432 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0443 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430 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