{"id":9306,"date":"2012-08-02T16:39:53","date_gmt":"2012-08-02T12:39:53","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=9306"},"modified":"2012-08-02T16:42:46","modified_gmt":"2012-08-02T12:42:46","slug":"tancy-angelov-na-bulavochnoj-golovke","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/08\/tancy-angelov-na-bulavochnoj-golovke\/","title":{"rendered":"\u0422\u0430\u043d\u0446\u044b \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0433\u043e\u043b\u043e\u0432\u043a\u0435"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" align=\"left\" alt=\"\" height=\"251\" hspace=\"2\" src=\"http:\/\/www.baconsrebellion.com\/wp-content\/uploads\/2012\/05\/angels-on-pin.png\" vspace=\"2\" width=\"180\" \/><em>\u0421\u043f\u0440\u0430\u0432\u043a\u0430: \u0412\u043e\u043f\u0440\u043e\u0441 \u043e \u0442\u043e\u043c, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043c\u043e\u0433\u0443\u0442 \u0441\u0442\u0430\u043d\u0446\u0435\u0432\u0430\u0442\u044c \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0433\u043e\u043b\u043e\u0432\u043a\u0435, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u043a\u0430\u043a \u043c\u0435\u0442\u0430\u0444\u043e\u0440\u0430 \u043f\u0443\u0441\u0442\u044b\u0445 \u043c\u043d\u043e\u0433\u043e\u0441\u043b\u043e\u0432\u043d\u044b\u0445 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0439, \u043b\u0438\u0448\u0435\u043d\u043d\u044b\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438.&nbsp;<\/em><\/p>\n<hr \/>\n<p>\u0412\u043e\u0442 \u0443\u0436\u0435 \u043f\u043e\u043b\u0433\u043e\u0434\u0430 \u044f \u043a\u0430\u0436\u0434\u0443\u044e \u043d\u0435\u0434\u0435\u043b\u044e \u0436\u0434\u0443 \u043e\u0447\u0435\u0440\u0435\u0434\u043d\u043e\u0433\u043e \u0434\u0430\u0439\u0434\u0436\u0435\u0441\u0442\u0430 \u0434\u0438\u0441\u043a\u0443\u0441\u0441\u0438\u0439 \u043e\u0434\u043d\u043e\u0439 \u0438\u0437 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u0433\u0440\u0443\u043f\u043f \u0432 LinkedIn. \u0422\u0430\u043a\u0438\u0435 \u0434\u0430\u0439\u0434\u0436\u0435\u0441\u0442\u044b \u043f\u0440\u0438\u0445\u043e\u0434\u044f\u0442 \u043f\u043e \u043f\u043e\u0447\u0442\u0435 \u0438\u0437 \u043c\u043d\u043e\u0433\u0438\u0445 \u0433\u0440\u0443\u043f\u043f, \u0438 \u043e\u0431\u044b\u0447\u043d\u043e \u044f \u0438\u0445 \u0438\u0433\u043d\u043e\u0440\u0438\u0440\u0443\u044e (\u0432 \u043b\u0443\u0447\u0448\u0435\u043c \u0441\u043b\u0443\u0447\u0430\u0435), \u043d\u043e \u044d\u0442\u043e\u0433\u043e \u0436\u0434\u0443, \u043a\u0430\u043a \u043a\u043e\u0433\u0434\u0430-\u0442\u043e &#8212; \u0441\u0432\u0435\u0436\u0443\u044e \u0441\u0435\u0440\u0438\u044e Dr. House.&nbsp;<\/p>\n<p>\u0421\u0435\u0434\u044c\u043c\u043e\u0439 \u043c\u0435\u0441\u044f\u0446 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442\u0441\u044f \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u0430 <strong><em>&quot;Password reset&quot; , should it be treated as an Incident or a Service Request or a Change Request&quot;<\/em><\/strong>. \u0421\u0435\u0434\u044c\u043c\u043e\u0439 \u043c\u0435\u0441\u044f\u0446 \u044d\u0442\u0430 \u0434\u0438\u0441\u043a\u0443\u0441\u0441\u0438\u044f \u043b\u0438\u0434\u0438\u0440\u0443\u0435\u0442 \u0432 \u0441\u043f\u0438\u0441\u043a\u0435 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0439 \u0438 \u043d\u043e\u0432\u043e\u0441\u0442\u0435\u0439. \u0421\u0435\u0439\u0447\u0430\u0441 \u0442\u0430\u043c 532 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f. \u041f\u044f\u0442\u044c\u0441\u043e\u0442 \u0442\u0440\u0438\u0434\u0446\u0430\u0442\u044c \u0434\u0432\u0430. \u041c\u043e\u0436\u043d\u043e \u0438\u0437\u0434\u0430\u0442\u044c \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u0439 \u043a\u043d\u0438\u0436\u043a\u043e\u0439.<\/p>\n<p>\u0421\u0440\u0435\u0434\u0438 \u043d\u0438\u0445 \u0435\u0441\u0442\u044c \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u043e \u0433\u0435\u043d\u0438\u0430\u043b\u044c\u043d\u044b\u0435:<\/p>\n<blockquote>\n<p>Doesn&#39;t it fail the purpose of ITIL if we treat Password reset as an Incident?<\/p>\n<p>We treat them as incidents (I feel service and incidents are interchangeable)<\/p>\n<p>What we all need is a user self serve for reseting passwords, then this discussion would be over.<\/p>\n<\/blockquote>\n<p>\u0422\u043e\u043b\u044c\u043a\u043e \u0431\u044b \u0430\u0432\u0442\u043e\u0440\u044b \u044d\u043a\u0437\u0430\u043c\u0435\u043d\u043e\u0432 \u043d\u0435 \u043d\u0430\u0442\u043a\u043d\u0443\u043b\u0438\u0441\u044c \u0441\u043b\u0443\u0447\u0430\u0439\u043d\u043e \u043d\u0430 \u044d\u0442\u043e \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435&#8230;<\/p>\n<p><span style=\"color:#f00;\"><strike><em>\u041d\u0443 \u0438, \u0440\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f, \u043d\u0435 \u043c\u043e\u0433\u0443 \u043d\u0435 \u0441\u043f\u0440\u043e\u0441\u0438\u0442\u044c: \u0410 \u0432\u044b \u043a\u0430\u043a \u0434\u0443\u043c\u0430\u0435\u0442\u0435?<\/em><\/strike><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0421\u043f\u0440\u0430\u0432\u043a\u0430: \u0412\u043e\u043f\u0440\u043e\u0441 \u043e \u0442\u043e\u043c, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043c\u043e\u0433\u0443\u0442 \u0441\u0442\u0430\u043d\u0446\u0435\u0432\u0430\u0442\u044c \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0433\u043e\u043b\u043e\u0432\u043a\u0435, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u043a\u0430\u043a \u043c\u0435\u0442\u0430\u0444\u043e\u0440\u0430 \u043f\u0443\u0441\u0442\u044b\u0445 \u043c\u043d\u043e\u0433\u043e\u0441\u043b\u043e\u0432\u043d\u044b\u0445 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0439, \u043b\u0438\u0448\u0435\u043d\u043d\u044b\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0438.&nbsp; \u0412\u043e\u0442 \u0443\u0436\u0435 \u043f\u043e\u043b\u0433\u043e\u0434\u0430 \u044f \u043a\u0430\u0436\u0434\u0443\u044e \u043d\u0435\u0434\u0435\u043b\u044e \u0436\u0434\u0443 \u043e\u0447\u0435\u0440\u0435\u0434\u043d\u043e\u0433\u043e \u0434\u0430\u0439\u0434\u0436\u0435\u0441\u0442\u0430 \u0434\u0438\u0441\u043a\u0443\u0441\u0441\u0438\u0439 \u043e\u0434\u043d\u043e\u0439 \u0438\u0437 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u0433\u0440\u0443\u043f\u043f \u0432 LinkedIn. \u0422\u0430\u043a\u0438\u0435 \u0434\u0430\u0439\u0434\u0436\u0435\u0441\u0442\u044b \u043f\u0440\u0438\u0445\u043e\u0434\u044f\u0442 \u043f\u043e \u043f\u043e\u0447\u0442\u0435 \u0438\u0437 \u043c\u043d\u043e\u0433\u0438\u0445 \u0433\u0440\u0443\u043f\u043f, \u0438 \u043e\u0431\u044b\u0447\u043d\u043e \u044f \u0438\u0445 \u0438\u0433\u043d\u043e\u0440\u0438\u0440\u0443\u044e (\u0432 \u043b\u0443\u0447\u0448\u0435\u043c \u0441\u043b\u0443\u0447\u0430\u0435), \u043d\u043e \u044d\u0442\u043e\u0433\u043e \u0436\u0434\u0443, \u043a\u0430\u043a \u043a\u043e\u0433\u0434\u0430-\u0442\u043e &#8212; \u0441\u0432\u0435\u0436\u0443\u044e \u0441\u0435\u0440\u0438\u044e Dr. House.&nbsp; \u0421\u0435\u0434\u044c\u043c\u043e\u0439 \u043c\u0435\u0441\u044f\u0446 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442\u0441\u044f \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u0430 &quot;Password reset&quot; , should it be treated as an Incident or a Service Request or a Change Request&quot;. \u0421\u0435\u0434\u044c\u043c\u043e\u0439 \u043c\u0435\u0441\u044f\u0446 \u044d\u0442\u0430 \u0434\u0438\u0441\u043a\u0443\u0441\u0441\u0438\u044f \u043b\u0438\u0434\u0438\u0440\u0443\u0435\u0442 \u0432 \u0441\u043f\u0438\u0441\u043a\u0435 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0439 \u0438 \u043d\u043e\u0432\u043e\u0441\u0442\u0435\u0439. \u0421\u0435\u0439\u0447\u0430\u0441 \u0442\u0430\u043c 532 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f. \u041f\u044f\u0442\u044c\u0441\u043e\u0442&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98,1,116,96,12],"tags":[],"class_list":["post-9306","post","type-post","status-publish","format-standard","hentry","category-people-roles-and-tasks","category-framework-international-news","category-cloud","category-everything","category-itsm-humour-fun"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0422\u0430\u043d\u0446\u044b \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0433\u043e\u043b\u043e\u0432\u043a\u0435 &#8211; Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0421\u043f\u0440\u0430\u0432\u043a\u0430: \u0412\u043e\u043f\u0440\u043e\u0441 \u043e 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content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0422\u0430\u043d\u0446\u044b \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0433\u043e\u043b\u043e\u0432\u043a\u0435 &#8211; Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0421\u043f\u0440\u0430\u0432\u043a\u0430: \u0412\u043e\u043f\u0440\u043e\u0441 \u043e \u0442\u043e\u043c, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043c\u043e\u0433\u0443\u0442 \u0441\u0442\u0430\u043d\u0446\u0435\u0432\u0430\u0442\u044c \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 \u0433\u043e\u043b\u043e\u0432\u043a\u0435, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u043a\u0430\u043a \u043c\u0435\u0442\u0430\u0444\u043e\u0440\u0430 \u043f\u0443\u0441\u0442\u044b\u0445 \u043c\u043d\u043e\u0433\u043e\u0441\u043b\u043e\u0432\u043d\u044b\u0445 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class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cleverics.ru\\\/digital\\\/2012\\\/08\\\/tancy-angelov-na-bulavochnoj-golovke\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cleverics.ru\\\/digital\\\/2012\\\/08\\\/tancy-angelov-na-bulavochnoj-golovke\\\/\"},\"author\":{\"name\":\"\u0420\u043e\u043c\u0430\u043d \u0416\u0443\u0440\u0430\u0432\u043b\u0451\u0432\",\"@id\":\"https:\\\/\\\/cleverics.ru\\\/digital\\\/#\\\/schema\\\/person\\\/89a0b431db86dde72c6b34f786a6cdd3\"},\"headline\":\"\u0422\u0430\u043d\u0446\u044b \u0430\u043d\u0433\u0435\u043b\u043e\u0432 \u043d\u0430 \u0431\u0443\u043b\u0430\u0432\u043e\u0447\u043d\u043e\u0439 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