{"id":9498,"date":"2012-09-23T17:03:16","date_gmt":"2012-09-23T13:03:16","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=9498"},"modified":"2012-09-23T17:03:16","modified_gmt":"2012-09-23T13:03:16","slug":"itsmf-ru-2013-kn","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/09\/itsmf-ru-2013-kn\/","title":{"rendered":"\u0422\u0440\u0435\u0442\u044c\u044f \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u044f itSMF Russia «\u043d\u0430 \u043e\u0442\u043b\u0438\u0447\u043d\u043e»"},"content":{"rendered":"\n\n\n\n
\"\"<\/td>\n<\/tr>\n
© Aale Roos<\/a> 2012<\/span><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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    \n
  1. \u042f \u043f\u0440\u043e\u043f\u0443\u0441\u0442\u0438\u043b \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u044e \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u043c \u0433\u043e\u0434\u0443, \u043d\u043e, \u043f\u043e \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u044e \u0441 \u043f\u0435\u0440\u0432\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0435\u0439 \u0432 2010, \u043c\u044b \u0442\u043e\u0447\u043d\u043e \u0441\u0442\u0430\u043b\u0438 \u0431\u043e\u043b\u0435\u0435 \u043b\u0443\u0447\u0448\u0435 \u043f\u0438\u0442\u0430\u0442\u044c\u0441\u044f. \u0421\u043f\u0430\u0441\u0438\u0431\u043e \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u0430\u043c \u0437\u0430 \u043a\u0435\u0439\u0442\u0435\u0440\u0438\u043d\u0433. \u041a\u0430\u043a \u0441\u043a\u0430\u0437\u0430\u043b \u0410\u0430\u043b\u0435 \u0420\u043e\u043e\u0441, \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u0430\u044f \u0447\u0430\u0441\u0442\u044c \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u043e\u0432 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0439 — \u044d\u0442\u043e \u0432\u043e\u0441\u043f\u043e\u043c\u0438\u043d\u0430\u043d\u0438\u044f \u043e \u0432\u043a\u0443\u0441\u043d\u043e\u0439 \u0435\u0434\u0435. \u0422\u0443\u0442 \u043f\u043e\u043b\u043d\u044b\u0439 \u0443\u0441\u043f\u0435\u0445.<\/li>\n
  2. \u041e\u0447\u0435\u043d\u044c \u0440\u0430\u0434 \u0431\u044b\u043b \u043f\u043e\u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f \u0441\u043e \u0441\u0442\u0430\u0440\u044b\u043c\u0438 \u0434\u0440\u0443\u0437\u044c\u044f\u043c\u0438, \u0438\u043c\u0435\u043d\u0438\u0442\u044b\u043c\u0438 \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c\u0438, \u0430 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 — \u0441 \u0442\u0435\u043c\u0438, \u043a\u0442\u043e \u0443\u0447\u0430\u0441\u0442\u0432\u043e\u0432\u0430\u043b \u0432 \u043c\u043e\u0438\u0445 \u0442\u0440\u0435\u043d\u0438\u043d\u0433\u0430\u0445. \u0421\u043f\u0430\u0441\u0438\u0431\u043e \u0432\u0441\u0435\u043c \u0432\u0430\u043c, \u0434\u043e \u043d\u043e\u0432\u044b\u0445 \u0432\u0441\u0442\u0440\u0435\u0447. \u0423\u0440\u0430! =)<\/li>\n
  3. \u041a\u0430\u043a \u043f\u043e\u0447\u0442\u0438 \u0440\u044f\u0434\u043e\u0432\u043e\u0439 \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0435 \u0430\u0444\u0444\u0438\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a, \u044f \u043d\u0435 \u043f\u043e\u043d\u044f\u043b \u0434\u0432\u0443\u0445\u0434\u043d\u0435\u0432\u043d\u043e\u0433\u043e \u0444\u043e\u0440\u043c\u0430\u0442\u0430. \u041c\u043d\u043e\u0433\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0435 ITSM-\u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u0443\u0436\u0435 \u0441\u0442\u0430\u043b\u0438 \u043e\u0431\u044b\u0447\u043d\u044b\u043c\u0438 \u0438 \u0432 \u0421\u0428\u0410<\/a> \u0438 \u0432 \u0412\u0435\u043b\u0438\u043a\u043e\u0431\u0440\u0438\u0442\u0430\u043d\u0438\u0438<\/a>. \u042d\u0442\u043e \u043e\u0431\u0443\u0441\u043b\u043e\u0432\u043b\u0435\u043d\u043e \u0432\u044b\u0441\u043e\u043a\u0438\u043c \u0441\u0442\u0430\u0442\u0443\u0441\u043e\u043c \u044d\u0442\u0438\u0445 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u0439. \u041d\u0430 \u043d\u0438\u0445 \u0445\u043e\u0442\u044f\u0442 \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u0442\u044c, \u043d\u0430 \u043d\u0438\u0445 \u0445\u043e\u0442\u044f\u0442 \u043f\u043e\u0435\u0445\u0430\u0442\u044c. \u041f\u0440\u0438 \u0432\u0441\u0451\u043c \u0443\u0432\u0430\u0436\u0435\u043d\u0438\u0438 \u043a \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u043e\u043c\u0443 itSMF, \u043d\u0430\u0448 \u0440\u044b\u043d\u043e\u043a \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e\u043a\u0430 \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u043d\u0430 "\u043f\u0440\u0435\u0434\u044b\u0434\u0443\u0449\u0435\u043c \u0432\u0438\u0442\u043a\u0435 \u0441\u043f\u0438\u0440\u0430\u043b\u0438". \u041c\u043d\u043e\u0433\u0438\u0435 \u043d\u0430\u0448\u0438 ITSM-\u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u0438 \u0418\u0422-\u0434\u0438\u0440\u0435\u043a\u0442\u043e\u0440\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438 \u0435\u0441\u0442\u044c \u0445\u043e\u0437\u044f\u0435\u0432\u0430 \u043b\u0430\u0433\u0435\u0440\u044f<\/strike> \u0433\u043b\u0430\u0432\u043d\u044b\u0435 \u043d\u0430 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438, \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0435 \u0443\u0432\u0438\u0434\u0435\u043b\u0438 \u0432\u044b\u0433\u043e\u0434\u044b \u0434\u043b\u044f \u0441\u0435\u0431\u044f \u0438 \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044f \u0432 \u0442\u043e\u043c, \u0447\u0442\u043e\u0431\u044b \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u044c\u0441\u044f \u043e\u0442 \u0441\u0432\u043e\u0438\u0445 \u0437\u0430\u0434\u0430\u0447 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043d\u0430 \u043f\u043e\u043b\u0434\u043d\u044f-\u0434\u0435\u043d\u044c. \u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u0438 \u043c\u0435\u043b\u043e\u0434\u0438\u0447\u043d\u044b\u0435 \u0440\u0438\u043d\u0433\u0442\u043e\u043d\u044b \u0432\u043e \u0432\u0440\u0435\u043c\u044f \u0434\u043e\u043a\u043b\u0430\u0434\u043e\u0432, \u0438 \u0434\u0432\u0443\u043a\u0440\u0430\u0442\u043d\u044b\u0439 (\u0434\u0430?) \u0441\u043f\u0430\u0434 \u043f\u043e\u0441\u0435\u0449\u0430\u0435\u043c\u043e\u0441\u0442\u0438 \u0432 \u0447\u0435\u0442\u0432\u0435\u0440\u0433. \u041c\u043d\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u043d\u0443\u0436\u043d\u043e \u0443\u043c\u0435\u0449\u0430\u0442\u044c \u043d\u0430\u0448\u0443 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u044e \u0432 \u0435\u0434\u0438\u043d\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0434\u0435\u043d\u044c. \u042d\u043a\u043e\u043d\u043e\u043c\u0438\u0442\u044c \u0432\u0440\u0435\u043c\u044f. \u0414\u0435\u043b\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 \u043f\u0430\u0440\u0430\u043b\u043b\u0435\u043b\u044c\u043d\u044b\u0445 \u0441\u0435\u043a\u0446\u0438\u0439? \u041f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u044c \u0441\u0442\u0440\u043e\u0433\u0438\u0439 \u043e\u0442\u0431\u043e\u0440 \u0434\u043e\u043a\u043b\u0430\u0434\u043e\u0432? \u0420\u0430\u0437\u044b\u0433\u0440\u044b\u0432\u0430\u0442\u044c \u043c\u0435\u043d\u044c\u0448\u0435 \u043f\u0440\u0438\u0437\u043e\u0432 \u0432 \u043b\u043e\u0442\u0435\u0440\u0435\u0435?<\/li>\n<\/ol>\n

    \u0423\u0432\u0435\u0440\u0435\u043d, \u0447\u0442\u043e \u043c\u043e\u0438 \u0441\u043e\u0430\u0432\u0442\u043e\u0440\u044b \u043f\u043e realitsm.ru<\/a> \u0442\u043e\u0436\u0435 \u0441\u043a\u043e\u0440\u043e \u043d\u0430\u043f\u0438\u0448\u0443\u0442 \u043e \u0441\u0432\u043e\u0438\u0445 \u0432\u044b\u0432\u043e\u0434\u0430\u0445 \u043f\u043e \u0438\u0442\u043e\u0433\u0430\u043c \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438, \u0430 \u043f\u043e\u043a\u0430 \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0441\u043f\u043e\u0440\u0438\u0442\u044c \u0441\u043e \u043c\u043d\u043e\u0439 \u043f\u043e \u0442\u0440\u0435\u0442\u044c\u0435\u043c\u0443 \u043f\u0443\u043d\u043a\u0442\u0443 \u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f\u0445. \u0412\u043f\u0440\u043e\u0447\u0435\u043c, \u0433\u043e\u0434 \u043d\u0430\u0437\u0430\u0434 \u0441 \u0420\u043e\u043c\u0430\u043d\u043e\u043c \u0416\u0443\u0440\u0430\u0432\u043b\u0435\u0432\u044b\u043c \u0441\u043f\u043e\u0440\u0438\u0442\u044c<\/a> \u043d\u0438\u043a\u0442\u043e \u043d\u0435 \u0441\u0442\u0430\u043b…<\/p>\n","protected":false},"excerpt":{"rendered":"

    © Aale Roos 2012 \u041a\u043e\u0440\u043e\u0442\u043a\u043e \u043e \u0433\u043b\u0430\u0432\u043d\u044b\u0445 \u0442\u0440\u0435\u0445 \u043c\u043e\u0438\u0445 \u0432\u043f\u0435\u0447\u0430\u0442\u043b\u0435\u043d\u0438\u044f\u0445 \u043e \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0439 \u0432\u0441\u0435\u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 itSMF. \u042f \u043f\u0440\u043e\u043f\u0443\u0441\u0442\u0438\u043b \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u044e \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u043c \u0433\u043e\u0434\u0443, \u043d\u043e, \u043f\u043e \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u044e \u0441 \u043f\u0435\u0440\u0432\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0435\u0439 \u0432 2010, \u043c\u044b \u0442\u043e\u0447\u043d\u043e \u0441\u0442\u0430\u043b\u0438 \u0431\u043e\u043b\u0435\u0435 \u043b\u0443\u0447\u0448\u0435 \u043f\u0438\u0442\u0430\u0442\u044c\u0441\u044f. \u0421\u043f\u0430\u0441\u0438\u0431\u043e \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u0430\u043c \u0437\u0430 \u043a\u0435\u0439\u0442\u0435\u0440\u0438\u043d\u0433. \u041a\u0430\u043a \u0441\u043a\u0430\u0437\u0430\u043b \u0410\u0430\u043b\u0435 \u0420\u043e\u043e\u0441, \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u0430\u044f \u0447\u0430\u0441\u0442\u044c \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u043e\u0432 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0439 — \u044d\u0442\u043e \u0432\u043e\u0441\u043f\u043e\u043c\u0438\u043d\u0430\u043d\u0438\u044f \u043e \u0432\u043a\u0443\u0441\u043d\u043e\u0439 \u0435\u0434\u0435. \u0422\u0443\u0442 \u043f\u043e\u043b\u043d\u044b\u0439 \u0443\u0441\u043f\u0435\u0445. \u041e\u0447\u0435\u043d\u044c \u0440\u0430\u0434 \u0431\u044b\u043b \u043f\u043e\u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f \u0441\u043e \u0441\u0442\u0430\u0440\u044b\u043c\u0438 \u0434\u0440\u0443\u0437\u044c\u044f\u043c\u0438, \u0438\u043c\u0435\u043d\u0438\u0442\u044b\u043c\u0438 \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c\u0438, \u0430 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 — \u0441 \u0442\u0435\u043c\u0438, \u043a\u0442\u043e \u0443\u0447\u0430\u0441\u0442\u0432\u043e\u0432\u0430\u043b \u0432 \u043c\u043e\u0438\u0445 \u0442\u0440\u0435\u043d\u0438\u043d\u0433\u0430\u0445. \u0421\u043f\u0430\u0441\u0438\u0431\u043e \u0432\u0441\u0435\u043c \u0432\u0430\u043c, \u0434\u043e \u043d\u043e\u0432\u044b\u0445 \u0432\u0441\u0442\u0440\u0435\u0447. \u0423\u0440\u0430! =) \u041a\u0430\u043a \u043f\u043e\u0447\u0442\u0438 \u0440\u044f\u0434\u043e\u0432\u043e\u0439 \u0438 \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0435 \u0430\u0444\u0444\u0438\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a, \u044f \u043d\u0435 \u043f\u043e\u043d\u044f\u043b \u0434\u0432\u0443\u0445\u0434\u043d\u0435\u0432\u043d\u043e\u0433\u043e \u0444\u043e\u0440\u043c\u0430\u0442\u0430. \u041c\u043d\u043e\u0433\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0435 ITSM-\u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u0443\u0436\u0435…<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,98,117,12],"tags":[],"class_list":["post-9498","post","type-post","status-publish","format-standard","hentry","category-it-service-management","category-people-roles-and-tasks","category-events","category-itsm-humour-fun"],"yoast_head":"\n\u0422\u0440\u0435\u0442\u044c\u044f 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