{"id":9688,"date":"2012-11-06T13:37:57","date_gmt":"2012-11-06T09:37:57","guid":{"rendered":"http:\/\/www.realitsm.ru\/?p=9688"},"modified":"2013-07-11T13:39:08","modified_gmt":"2013-07-11T09:39:08","slug":"real-skms","status":"publish","type":"post","link":"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/","title":{"rendered":"SKMS \u0438\u043b\u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439?"},"content":{"rendered":"

\"\"<\/p>\n

\u0421\u0435\u0433\u043e\u0434\u043d\u044f \u0445\u043e\u0447\u0443 \u043f\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u043e\u0431 \u043e\u0434\u043d\u043e\u0439 \u0438\u0437 \u043d\u0435\u0434\u043e\u043e\u0446\u0435\u043d\u0435\u043d\u043d\u044b\u0445 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0439 \u0432 ITIL – SKMS. <\/p>\n

\u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0430 \u0432 \u0441\u043b\u043e\u0432\u0430\u0440\u0435 \u0442\u0435\u0440\u043c\u0438\u043d\u043e\u0432 \u0442\u0430\u043a:<\/p>\n

\n

\u041d\u0430\u0431\u043e\u0440 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u0438 \u0431\u0430\u0437 \u0434\u0430\u043d\u043d\u044b\u0445, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438, \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0435\u0439 \u0438 \u0434\u0430\u043d\u043d\u044b\u043c\u0438. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438 (CMS), \u043d\u0430\u0440\u044f\u0434\u0443 \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438, \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u043c\u0438 \u0438 \u0431\u0430\u0437\u0430\u043c\u0438 \u0434\u0430\u043d\u043d\u044b\u0445. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b \u0434\u043b\u044f \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u044f, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f, \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0438 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0441\u0435\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u043b\u043d\u044b\u043c \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u044b\u043c \u0446\u0438\u043a\u043b\u043e\u043c \u0418\u0422-\u0443\u0441\u043b\u0443\u0433.<\/p>\n<\/blockquote>\n

\u041a\u0430\u043a \u043e\u0431\u044b\u0447\u043d\u043e, \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u0442\u0440\u043e\u0447\u0435\u043a \u0442\u0435\u043a\u0441\u0442\u0430 \u043e\u0431\u043e \u0432\u0441\u0451\u043c \u0438 \u043d\u0438 \u043e \u0447\u0451\u043c. \u041f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0440\u0430\u0437\u0431\u0438\u0440\u0430\u0442\u044c\u0441\u044f.<\/p>\n

\u0412 \u0437\u0430\u0431\u043b\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u0435\u0439 (\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0433\u043e\u0442\u043e\u0432\u044f\u0442\u0441\u044f \u043a \u0431\u0430\u0437\u043e\u0432\u043e\u043c\u0443 \u044d\u043a\u0437\u0430\u043c\u0435\u043d\u0443) \u0432\u0432\u043e\u0434\u0438\u0442 "\u044d\u0432\u043e\u043b\u044e\u0446\u0438\u044f": CMS — \u044d\u0442\u043e \u043f\u0440\u043e\u043a\u0430\u0447\u0435\u043d\u043d\u0430\u044f \u0431\u0430\u0437\u0430 \u0434\u0430\u043d\u043d\u044b\u0445 \u0418\u0422-\u0430\u043a\u0442\u0438\u0432\u043e\u0432 \u0438 \u0441\u0432\u044f\u0437\u0435\u0439 \u043c\u0435\u0436\u0434\u0443 \u043d\u0438\u043c\u0438, \u0430 SKMS — \u044d\u0442\u043e CMS \u043f\u043b\u044e\u0441 \u0434\u0440\u0443\u0433\u0438\u0435 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438 \u0434\u0430\u043d\u043d\u044b\u0445. \u041a\u0430\u043a\u0438\u0435? \u041e\u0447\u0435\u0432\u0438\u0434\u043d\u043e, \u044d\u0442\u043e \u0437\u0430\u0433\u0430\u0434\u043e\u0447\u043d\u0430\u044f "\u0432\u0441\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433". \u0418\u0441\u0447\u0435\u0440\u043f\u044b\u0432\u0430\u044e\u0449\u0435\u0433\u043e \u0441\u043f\u0438\u0441\u043a\u0430, \u043f\u043e\u043d\u044f\u0442\u043d\u043e, \u043d\u0435\u0442, \u0430 «\u0434\u043b\u044f \u043f\u0440\u0438\u043c\u0435\u0440\u0430» \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043a \u0430\u043a\u0442\u0438\u0432\u0430\u043c \u043d\u0435 \u043f\u0440\u0438\u0432\u044f\u0437\u0430\u043d\u0430, \u043f\u0440\u0438\u0432\u043e\u0434\u044f\u0442\u0441\u044f \u0432\u0441\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0435 \u043f\u043e\u0440\u0442\u0444\u0435\u043b\u0438 (\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u0432, \u0443\u0441\u043b\u0443\u0433, \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439…), \u043c\u043e\u0434\u0435\u043b\u0438, \u043f\u043b\u0430\u043d\u044b, \u043e\u0442\u0447\u0435\u0442\u044b, \u0440\u0435\u0435\u0441\u0442\u0440\u044b \u0438 \u0434\u0430\u0436\u0435 \u0434\u0430\u043d\u043d\u044b\u0435 \u043e \u043f\u043e\u0433\u043e\u0434\u0435. \u0418 \u0432\u043e\u0442 \u043f\u0440\u0438 \u0431\u0435\u0433\u043b\u043e\u043c \u043f\u0440\u043e\u0447\u0442\u0435\u043d\u0438\u0438 \u043d\u0430\u0447\u0438\u043d\u0430\u0435\u0448\u044c \u0441\u043e\u043c\u043d\u0435\u0432\u0430\u0442\u044c\u0441\u044f: \u0430 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0442 \u043b\u0438 \u0442\u0430\u043a\u0438\u0435 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438, \u0447\u0442\u043e\u0431\u044b "\u0432\u043e\u0442 \u044d\u0442\u043e \u0432\u043e\u0442 \u0432\u0441\u0451" \u0441\u0440\u0430\u0437\u0443? \u041d\u0435 \u0433\u043e\u0432\u043e\u0440\u044f \u0443\u0436\u0435 \u043e \u0435\u0434\u0438\u043d\u044b\u0445 \u043f\u0440\u043e\u0446\u0435\u0434\u0443\u0440\u0430\u0445.<\/p>\n

\u041a\u0430\u043a \u043d\u0430\u0441\u0447\u0435\u0442 "\u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439" (Knowledge Base)? \u041f\u0440\u0438\u043c\u0435\u0440\u043e\u0432 \u043c\u0430\u0441\u0441\u0430 \u0438 \u0432 ITSM-\u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u0445 \u0438 \u0432\u043e\u043e\u0431\u0449\u0435<\/a>.<\/p>\n

\u0422\u0430\u043a \u043f\u043e\u0447\u0435\u043c\u0443 \u0436\u0435 ITIL \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u043f\u0438\u0448\u0435\u0442 \u043e KB? \u0414\u0430\u0436\u0435 \u0432 \u043a\u043d\u0438\u0433\u0435 ITIL Service Transition «Knowledge base» \u0443\u043f\u043e\u043c\u0438\u043d\u0430\u0435\u0442\u0441\u044f \u0432\u0441\u0435\u0433\u043e \u043f\u044f\u0442\u044c \u0440\u0430\u0437, \u0432 \u0442\u043e\u043c \u0447\u0438\u0441\u043b\u0435 \u043e\u0434\u0438\u043d \u0440\u0430\u0437 \u0432 \u0413\u043b\u043e\u0441\u0441\u0430\u0440\u0438\u0438.<\/p>\n

\u0410 \u0432 \u0413\u043b\u043e\u0441\u0441\u0430\u0440\u0438\u0438 \u0432\u043e\u0442 \u0447\u0442\u043e:<\/p>\n

\n

\u0411\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 — \u041b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0431\u0430\u0437\u0430 \u0434\u0430\u043d\u043d\u044b\u0445, \u0441\u043e\u0434\u0435\u0440\u0436\u0430\u0449\u0430\u044f \u0434\u0430\u043d\u043d\u044b\u0435 \u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u043c\u044b\u0435 \u0421\u0438\u0441\u0442\u0435\u043c\u043e\u0439 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c.<\/p>\n<\/blockquote>\n

\u0412\u0443\u0430\u043b\u044f. ITIL \u0433\u043e\u0432\u043e\u0440\u0438\u0442, \u0447\u0442\u043e \u0411\u0417 — \u044d\u0442\u043e \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 SKMS. \u042d\u043b\u0435\u0433\u0430\u043d\u0442\u043d\u043e, \u043f\u0440\u0430\u0432\u0434\u0430?<\/p>\n

\u041c\u043d\u0435 \u0436\u0435 \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u0433\u043b\u0430\u0432\u043d\u043e\u0435 \u043e\u0442\u043b\u0438\u0447\u0438\u0435 — \u0432 \u0446\u0435\u043b\u0435\u0432\u043e\u0439 \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u0438. \u0410\u0443\u0434\u0438\u0442\u043e\u0440\u0438\u044f SKMS — \u044d\u0442\u043e \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0438 \u043d\u0435 \u0441\u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0439 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b. \u0417\u0430 \u0440\u0430\u043c\u043a\u0430\u043c\u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u0439 \u043f\u043e \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u0438 \u0418\u0421 \u0438 \u043f\u0430\u043c\u044f\u0442\u043e\u043a \u0434\u043b\u044f \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0418\u0422-\u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u043a\u043e\u043f\u0438\u0442 \u0438 \u0434\u0440\u0443\u0433\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u044f. \u0412\u043e\u0442 \u0442\u0430\u043a, \u0432\u044b\u0447\u0435\u0440\u043a\u0438\u0432\u0430\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u044f \u043f\u0440\u0438\u0445\u043e\u0436\u0443 \u043a \u043e\u0445\u0432\u0430\u0442\u0443 SKMS. \u0410 \u0438\u0434\u0435\u044f \u043f\u0440\u043e \u0435\u0434\u0438\u043d\u0443\u044e \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443 — \u043c\u043d\u0435 \u043d\u0440\u0430\u0432\u0438\u0442\u0441\u044f.<\/p>\n

\u0420\u0430\u0441\u0441\u043a\u0430\u0436\u0438\u0442\u0435  \u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u044f\u0445 \u043e \u0441\u0432\u043e\u0438\u0445 \u0431\u0430\u0437\u0430\u0445 \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u0445 \u043f\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044e \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438. \u041c\u043e\u0436\u0435\u0442\u0435 \u043b\u0438 \u0432\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0441\u0435\u0431\u0435 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044e, \u043a\u043e\u0433\u0434\u0430 \u0442\u0430\u043c \u0431\u044b\u043b\u043e \u0431\u044b \u0443\u0434\u043e\u0431\u043d\u043e \u0445\u0440\u0430\u043d\u0438\u0442\u044c \u0438 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0438 \u0418\u0422, \u0438 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u044b \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432, \u0438, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0435\u0449\u0435 \u0438 \u043f\u043e\u043b\u0443\u0447\u0430\u0442\u044c \u043d\u043e\u0432\u043e\u0441\u0442\u0438 \u0440\u0435\u0433\u0443\u043b\u044f\u0442\u043e\u0440\u043e\u0432 \u0440\u044b\u043d\u043a\u0430<\/a> \u0432 \u0432\u0438\u0434\u0435 rss-\u043f\u043e\u0442\u043e\u043a\u0430?<\/p>\n","protected":false},"excerpt":{"rendered":"

\u0421\u0435\u0433\u043e\u0434\u043d\u044f \u0445\u043e\u0447\u0443 \u043f\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u043e\u0431 \u043e\u0434\u043d\u043e\u0439 \u0438\u0437 \u043d\u0435\u0434\u043e\u043e\u0446\u0435\u043d\u0435\u043d\u043d\u044b\u0445 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0439 \u0432 ITIL – SKMS.  \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0430 \u0432 \u0441\u043b\u043e\u0432\u0430\u0440\u0435 \u0442\u0435\u0440\u043c\u0438\u043d\u043e\u0432 \u0442\u0430\u043a: \u041d\u0430\u0431\u043e\u0440 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u0438 \u0431\u0430\u0437 \u0434\u0430\u043d\u043d\u044b\u0445, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438, \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0435\u0439 \u0438 \u0434\u0430\u043d\u043d\u044b\u043c\u0438. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u0444\u0438\u0433\u0443\u0440\u0430\u0446\u0438\u044f\u043c\u0438 (CMS), \u043d\u0430\u0440\u044f\u0434\u0443 \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438, \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u043c\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u043c\u0438 \u0438 \u0431\u0430\u0437\u0430\u043c\u0438 \u0434\u0430\u043d\u043d\u044b\u0445. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b \u0434\u043b\u044f \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u044f, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f, \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0438 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0441\u0435\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0443 \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u043e\u043b\u043d\u044b\u043c \u0436\u0438\u0437\u043d\u0435\u043d\u043d\u044b\u043c \u0446\u0438\u043a\u043b\u043e\u043c \u0418\u0422-\u0443\u0441\u043b\u0443\u0433. \u041a\u0430\u043a \u043e\u0431\u044b\u0447\u043d\u043e, \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u0442\u0440\u043e\u0447\u0435\u043a \u0442\u0435\u043a\u0441\u0442\u0430 \u043e\u0431\u043e \u0432\u0441\u0451\u043c \u0438 \u043d\u0438 \u043e \u0447\u0451\u043c. \u041f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0440\u0430\u0437\u0431\u0438\u0440\u0430\u0442\u044c\u0441\u044f. \u0412 \u0437\u0430\u0431\u043b\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u0447\u0438\u0442\u0430\u0442\u0435\u043b\u0435\u0439 (\u043a\u043e\u0442\u043e\u0440\u044b\u0435…<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[300,96],"tags":[],"class_list":["post-9688","post","type-post","status-publish","format-standard","hentry","category-stand-up-for-itil","category-everything"],"yoast_head":"\nSKMS \u0438\u043b\u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439? – Digital Enterprise<\/title>\n<meta name=\"description\" content=\"\u0421\u0435\u0433\u043e\u0434\u043d\u044f \u0445\u043e\u0447\u0443 \u043f\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u043e\u0431 \u043e\u0434\u043d\u043e\u0439 \u0438\u0437 \u043d\u0435\u0434\u043e\u043e\u0446\u0435\u043d\u0435\u043d\u043d\u044b\u0445 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0439 \u0432 ITIL – SKMS.  \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0430 \u0432 \u0441\u043b\u043e\u0432\u0430\u0440\u0435\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SKMS \u0438\u043b\u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439? – Digital Enterprise\" \/>\n<meta property=\"og:description\" content=\"\u0421\u0435\u0433\u043e\u0434\u043d\u044f \u0445\u043e\u0447\u0443 \u043f\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u043e\u0431 \u043e\u0434\u043d\u043e\u0439 \u0438\u0437 \u043d\u0435\u0434\u043e\u043e\u0446\u0435\u043d\u0435\u043d\u043d\u044b\u0445 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0438\u0439 \u0432 ITIL – SKMS.  \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u043f\u043e \u0443\u0441\u043b\u0443\u0433\u0430\u043c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0430 \u0432 \u0441\u043b\u043e\u0432\u0430\u0440\u0435\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Enterprise\" \/>\n<meta property=\"article:published_time\" content=\"2012-11-06T09:37:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-07-11T09:39:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realitsm.ru\/wp-content\/uploads\/real_skms.jpg\" \/>\n<meta name=\"author\" content=\"\u041a\u043e\u043d\u0441\u0442\u0430\u043d\u0442\u0438\u043d \u041d\u0430\u0440\u044b\u0436\u043d\u044b\u0439\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realitsm_portal\" \/>\n<meta name=\"twitter:site\" content=\"@realitsm_portal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/\"},\"author\":{\"name\":\"\u041a\u043e\u043d\u0441\u0442\u0430\u043d\u0442\u0438\u043d \u041d\u0430\u0440\u044b\u0436\u043d\u044b\u0439\",\"@id\":\"https:\/\/cleverics.ru\/digital\/#\/schema\/person\/5af8c0a60c355296ed4dfe8547a05a5f\"},\"headline\":\"SKMS \u0438\u043b\u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439?\",\"datePublished\":\"2012-11-06T09:37:57+00:00\",\"dateModified\":\"2013-07-11T09:39:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/\"},\"wordCount\":379,\"commentCount\":9,\"publisher\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#organization\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/realitsm.ru\/wp-content\/uploads\/real_skms.jpg\",\"articleSection\":[\"\u0417\u0430\u0449\u0438\u0449\u0430\u0435\u043c ITIL\",\"\u041e\u0431\u043e \u0432\u0441\u0451\u043c \u043d\u0430 \u0441\u0432\u0435\u0442\u0435\"],\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/\",\"url\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/\",\"name\":\"SKMS \u0438\u043b\u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439? – Digital Enterprise\",\"isPartOf\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cleverics.ru\/digital\/2012\/11\/real-skms\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/realitsm.ru\/wp-content\/uploads\/real_skms.jpg\",\"datePublished\":\"2012-11-06T09:37:57+00:00\",\"dateModified\":\"2013-07-11T09:39:08+00:00\",\"description\":\"\u0421\u0435\u0433\u043e\u0434\u043d\u044f 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